Rouen hotellia

Plussat: Comfortable and stylish. The breakfast buffet looked and tasted lovely.

Miinukset: We chose this hotel because of its wonderful location in the centre of Rouen and it had on site parking. Unfortunately the car lift down to the garage was out of order and we had to park in a public car park. They were apologetic, but paying at least some of the parking cost would have been a nice gesture and good PR

Plussat: Autotallipaikka. Vesipullot huoneessa.

Miinukset: Ei ollut ilmastointia. Huone oli todella kuuma. Myös jääkaappia kaipasin.

Plussat: Aamiainen oli hyvä. Kaunis sisustus

Miinukset: Parkkihallin löytäminen oli haaste!

Plussat: Stayed on a few occasions hotel is always lovely Good location Spotlessly clean

Miinukset: Always choose this hotel because of secure city centre parking However the car park is out of order at the moment and I missed the email which informed me of the fact as it was attached to the instructions on how to use the car park lift As I had used it before I didn’t read it

Plussat: The Location was great and the private underground car was back working and a pleasant surprise. Breakfast was excellent with a a very good variety of hot and cold delights. Plus our dogs were made welcome. Very efficient and friendly receptionists.

Miinukset: The mattresses sank bow shaped when one laid on them! Most uncomfortable beds we have slept in . Room 403. The shower room was tiny. One has to negotiate one’s legs under the hand basin to sit on the loo. But. We will return.

Plussat: The staff were very helpful. The hotel was clean, beds were soft, breakfast was very good.

Miinukset: We rented a car and the roads were a little tricky. But that’s not the hotels fault it’s a very old city not meant for cars.

Plussat: Location and adorable staff

Miinukset: not having a parking espace for us even though we booked a room 3 months ago.

Plussat: Great location and breakfast

Plussat: Its location and the period of the building was exceptional.

Plussat: Location excellent. Facilities excellent. Staff excellent. What more can one want?

Miinukset: Breakfast was poor

Plussat: It was fine except that the light in the bathroom didn''t work and no one to get hold of.Also the sink abutted on to the lavatory which made it very cramped. Knowing that the key was going to be where it was in advance would have made for peace of mind as was worried about pin numbers and codes that were mentioned it being a Sunday. Otherwise very well ppositioned for the old town.

Plussat: Good location smack in the centre of old Rouen. Restaurant below closes early so it is relatively quiet at night.

Miinukset: Very small basic room.

Plussat: The best thing about Les Initiés is how close it is to all must-see spots; only a short walk to the cathedral, the Gros Horloge, the old market, etc. The cafe downstairs and the house itself are lovely. We had a room with a view over Palais de Justice courtyard, which was simply fantastic. No issues with the room whatsoever; it was a bit small, but fine. On the other hand the bathroom was bigger then we'd expected. The staff was friendly and helped me solve a wi-fi access issue. We arrived on Sunday when the cafe was closed, so we had received by email a door code and instructions to get our room keycard.

Miinukset: As many people here mention, climbing the narrow stairs can be difficult with heavy bags. The bathroom had a big frosted glass window right next to shower/bathtub; it does the job, but a curtain would feel more comfortable. Our overall good experience was a bit impaired the last morning; check-out time was 12am, so we had a last walk around Rouen's old town and we returned to the room 11am, only to find our keycard was already inactive. I asked the staff for help and I was told it was normal because our time was up, even though it wasn't 12am yet. They finally gave us a new keycard so we could collect our bags from the room, but in general it made us feel we were not welcome anymore.

Plussat: Only location

Miinukset: Organize reception in hotel (you need to stay with baggage in café and wait when waiter will come and give you key from your room

Plussat: The location is perfect for exploring the old part of town and is opposite the stunning Law Courts, which was the view from our 4th floor room.

Miinukset: No lift

Plussat: Very very good location. I studied there and I know what a good location in Rouen is. From our room we had a view to Palace Justice. 10 minute walk from train station and walking distance to any sightseeing in Rouen. Room was nice and clean. I will definitely stay there again and would recommend to others with limited budget.

Miinukset: No elevators. Reception desk doesn’t works 7/24, though it was not a problem for us.

Plussat: The location is fantastic - right in the middle of the historic city centre and opposite the stunning Court of Justice, one of the most beautiful late medieval structures anywhere. The hotel building, from the same period, is quaint and charming. As things go in France, the breakfast was above average.

Miinukset: The wifi did not work properly (save in the staircase, not the most convenient of options...) and the room furniture was very flimsy indeed and certainly not 'design', as rather boldly stated. No staff on location on a Sunday night - all I got was a room key, in sharp contrast with the services mentioned on the web.

Plussat: Very well placed in the center of the old town, behind Palace de Justice, a short walk from Cathedral and metro stop. Clean modern room in a nice old building. Very good price.

Miinukset: Rooms at second, third and fourth floor without elevator and narrow staircase. Good only for people travelling light. No reception when the bar below is closed. No WiFi in my room even if a router was in the corridor, but good in the bar. Some small maintenance problems

Plussat: Nice decorated room in an beautifull area, close to the center

Miinukset: Heat not good enough

Plussat: All was good except for the temperature of the unit.

Miinukset: The unit felt cold and humid, the owners were not able to raise the temperature by one or two degrees. Because I had a cold it was uncomfortable.

Plussat: clean, coffee and tea provided, good bed Walking distance from city centre.

Miinukset: Difficult to navigate the gate to the parking lot if you have a big (SUV) car.

Plussat: Very quiet and peaceful, but within very easy reach of the centre

Miinukset: Would of like a shower curtain as difficult to shower without the flooding the bathroom. Wi-fi was very patchy, but the weather wasn’t good , so this could of been the issue?

Plussat: The location was great, the apartment was great, very well set up. My husband especially liked the shutters on the Windows and we loved the free, secure private parking.

Miinukset: A couple of comfy chairs would have been nice.

Plussat: Could contact owners easily for extra soap and tea bags. Location very good in older part of Rouen. Space to spread out a bit. Generally a comfortable apartment and well supplied with fridge, microwave and tv. Quiet and safe.

Miinukset: It is an unseviced apartment so towels and tea towel were left for our 6 day stay. Pull out bed uncomfortable.

Plussat: Easy to find. Key in a box with a code. Private parking. Very nice, quiet and comfortable apartment. We were in contact with our hosts by mail and SMS. They wanted to make sure everything was going well and we felt at home.

Miinukset: Everything went well.

Plussat: Roomy, quiet and comfortable.

Miinukset: A residential area offers no dining or groceries near.

Plussat: Room larger than the average hotel room with a large comfortable bed and extra facilities such as microwave. fridge and coffee maker. Convenient for railway station in a quiet residential area.

Miinukset: No shops,bars or restaurants in the immediate vicinity. Nearest shop approx 500 metres and it is uphill to the apartment from there and from all tourist attractions.

Plussat: Great location, Nice walk to the town, clean hotel, staff are very friendly. Parking is €0.60 a hour which I think is very good as the car park is extremely safe

Miinukset: No negative comments

Plussat: I am not a fan of Ibis and every time I have booked it, I did it because of convenience reasons. This time, I booked it because it was the only hotel offering 24 hours check-in as I was not certain at what time we could arrive. A month before our stay, I learned about the tragic accident of the chemical plant in the city, so I contacted the hotel to receive information about potential health risks. They took a lot of time to answer every question and concern, sending governmental links with scientific tests done in the area to assure me and my husband, we would not be at risk at all. When we arrived, the nice young receptionist, as well as all other workers, were very welcoming and did their best to make us feel comfortable so I have to thank you all once more for your kindness and understanding. I will always prefer private accommodation instead of a chain-branded hotel, but if we come back to your beautiful city, we would be pleased to stay here again. Their dedication and attentions did not end there: they even treat us with a bottle of cider and sweets in our room, which was for the price, fabulous. Not only due to their outstanding costumer service and support but also, because of its infrastructure. The hotel is just around the corner coming from the motorway, parking underground was safe, uncomplicated and cheap. The bathroom was a proper room and not the typical plastic cabin, as I know from Ibis Budget. In less than five minutes walking we reached the market square (weekly market with any imaginable local food/ French traditional food, clothes, flea-market area, visual art, music, an organic supermarket, and quality items of every sort) from where we started to roam around the lovely old city. Overall, we had a memorable day in Rouen and got the very best impression of its people. We thank again to the hotel team and wish them all a healthy and happy new year!

Plussat: Large room was a bomus which catered for our two dogs with real comfy large bed. Staff very friendly and helpful. Would recommend

Plussat: Good location, dog friendly, lots of parking. Staff spoke English well.

Miinukset: Room quite small. Expensive beer at bar €6. Not enough hot options at breakfast (boil your own egg).

Miinukset: The decoration, good but not suitable for hotel. 1984, George Orwell.

Plussat: Todella siisti.

Miinukset: Ei valittamista.

Plussat: It’s clean. Nicely located. Spacious room. And good breakfast.

Miinukset: The air conditioner started to make loud noice during the night even though it was off. So got disturbed sleep one night.

Plussat: Great location, fabulous service, super comfortable and scrumptious breakfast

Plussat: Good location for walking into town. Safe secure underground parking (pay per hour). Clean modern hotel. Stayed there quite often. Would recommend.

Plussat: Aamiainen kuului hintaan ja oli oikein hyvä, varsinkin kun vertaa ranskalaiseen yleiseen tasoon. Oikein hyvä sijainti. Siisti. Sopivan rauhallinen. Henkilökunta asiallisen avuliasta.

Miinukset: Omalle autolle ensin vaikea löytää parkkia; heti hotellin vieressä ei kaduilla ollut tilaa, ja parkkeeraaminen hyvin kallista. Hotellilla myös kellariparkkihalli, mutta ERITT ahdas ajaa, ja ERITT kallis säilyttää auto. Eikä henkilökunta (osannut/halunnut) neuvoa minne auto kannattaisi parkkeerata; läheltä löytyi lopulta hyvin ilmaistakin parkkitilaa, toki vartioimatonta. Hotellilla ei ollut omaa ravintolaa, pieni baari respan yhteydessä tarjoilultaan hyvin vaatimaton.

Plussat: Rouen is an ideal stop off for us on our way down to Spain but we always end up going through the centre which is a pain, especially at the end of a days drive. This location is great and you avoid the centre. Secure parking with locked gate at night. Dog friendly with gardens and secure fencing. Shops and restaurants within a few minutes walk. The area is a mix of residential, shopping and industrial units, hotel is decent value and ideal for a stop over. Have already booked to stop on our way back. Good breakfast and pleasant, friendly staff. Very comfy beds, quiet at night and slept very well. Small bar but check restaurant is open if you want to eat there - other places close by if they are not open. We were tired so took the easy option and had a walk up the road for 5 mins to the MacDonalds :-). 9E per night for the dog to stay.

Miinukset: All good, have booked to stay again

Plussat: Quite nice hotel with very friendly staff just outside Rouen. Easy access and free parking space. Breakfast is a buffet with great croissants and bread. Dinner is good french cuisine.

Plussat: Cleanliness

Miinukset: The bad smell in the bathroom

Plussat: Excellent location and dog friendly avoiding the centre of Rouen - secure gardens and good breakfast with great croissants

Miinukset: All good

Plussat: The location is great for me

Miinukset: surroundings are a little industrial

Plussat: Located down town center, Normand traditional mansion easy to reach out by car. Feeling quickly home and getting tips along your stay.

Plussat: Very central, old and charming.

Miinukset: We booked for 2 adults and 2 children but got only beds for 3 people. We had to squeeze 3 people to a double bed.

Plussat: Convenient location. Nice garden and very stylish tea room area.

Miinukset: The room was at the last floor, pretty much like a bigger attic with very small windows. There was no sound insulation, as a locked door was separating our room from the other one on the same floor and that resulted in a lot of noise

Plussat: Charming atmosphere !! Like a country house!

Miinukset: Bedroom a bit small

Plussat: The location, it’s simply fabulous! One has to park the car in Palais de Justice parking lot which is 4 minutes from the hotel. The lady is very professional and was very informative. Pascaline restaurant was suggested by her and it was fabulous!

Miinukset: The room colours are very dark, would have preferred a lighter shade as the rooms are tiny.

Plussat: Very nice atmosphere and design.

Miinukset: Shower a bit dated. Ok for a couple of nights.

Plussat: Fresh, clean and modern room, great bathroom. Friendly helpful staff, parking on site and plenty of breakfast. Good location for the old town and cathedrals

Miinukset: WiFi in bedroom 3 was poor....but that’s not why we travelled.

Plussat: Erittäin siisti huone, erinomainen sijainti ja hyvä aamiainen. Henkilökunta oli erittäin ystävällistä, ja puhui ranskan lisäksi hyvää englantia.

Miinukset: Wc:n ovea ei saanut lukkoon, ja ovi ei juurikaan eristänyt ääntä.

Plussat: We enjoyed our stay very much. Not expensive so we upgraded to the deluxe room - very much worth it. Larger room, airy and still smells brand new from the recent renovations. The location was excellwnt. Very close to the historical center (approx 5 minute walk). The staff recommended us a few places to go for dinner, even made us reservations when we finally decided on the resto. The breakfast was good and more thank sufficient to start the day. Great coffee, bread, croissants, jam, ham and a few different cheeses. Since we drove to the city, we took advantage of the on-site parking. Even though you will pay about €9 per day, it is protected (unlike street parking) and they even let us to leave the car there afree we checked out, so we could explore the city a little more before moving on. Lived this small family-run hotwl.

Miinukset: -

Plussat: Great city centre location within walking distance of plenty of restaurants and shops. Near the old city centre and the cathedral, with loads of historic character.

Plussat: Great location. Comfortable bedding. Parking. But you MUST reserve parking in advance. They are in the midst of a renovation. We were in newly renovated rooms. Don’t know what other rooms are like. They will close this winter (2019-2020) for a major exterior face-lift.

Miinukset: Not a problem for us, but no elevator.

Plussat: Family room was modern, spacious, airy and clean. Beds were comfortable. The owner and her son gave us a warm welcome and were friendly and helpful throughout our stay.

Miinukset: Charge of €9.50 for parking Breakfast was a little expensive at €9 per person for quite a basic buffet No elevator

Plussat: The renewed room was onfortable

Miinukset: There was no elevator

Plussat: Room

Miinukset: No lift and location

Plussat: Very clean. Staff were very friendly and helpful.

Plussat: It was right for 4 adults but generally acceptablr

Miinukset: There are openings in the swinging doors to the shower area that created a problem with privacy. We had two teenage girls and two men.

Plussat: The room was very spacious, I wasn’t expecting it to be

Miinukset: Nil

Plussat: 1. The room was clean in general compared to other 4 stars hotels. 2. Car park is secure and really spacious. 3. Hotel service has been brilliant and met our expectations.

Miinukset: 1. The breakfast service is not efficient i.e. you would need to make your own fried egg. So we asked for refunds for breakfast. If you are expecting English breakfast experience you need to explore your possibilities around the centre! 2. The room next to river is really noisy mainly because of traffic and emergency vehicles passing by throughout night even during weekend! We were not able to sleep much first night but we were given new room on request which was far more quieter.

Plussat: Very little. This is only slightly above IBIS in quality and had several of the same design items in the rooms as IBIS Budget.

Miinukset: The profile says "parking" - in reality the hotel only has 20 spaces, and those are almost always full we were told. The counter staff told us and the next three customers who showed up while we were checking in "find your own space on the street" -- which in Rouen is both very hard, and far to likely to have your morning start with a new dent in the car. The room we were given was 1/2 the size of the photo. Really amazing how it looked sort of the same layout...but was so cramped we couldn't move around. The bed's weren't the same size as in the profile. When we showed the counter manager the photo and description differences with the promised room and the reality, the response was "I don't write what is on the websites, so can't help you." Very much a vacation fail.

Plussat: Good family room Friendly staff Good breskfast

Miinukset: All good

Plussat: Clean had parking and beds really comfy

Miinukset: Had 3 hours of flashing amber lights and very loud noises from vehicle right outside bedroom during the night

Plussat: Friendly staff nice clean room very good food. Nice breakfast and fresh orange juice was great to see.

Miinukset: Room temperature very difficult to control and was too warm. Some confusion over my food bill. I paid cash in restaurant but it still appeared on my bill. Staff in reception removed it for me.

Plussat: Kaikki oli OK

Plussat: Good secure car parking - the staff are excellent and the breakfast was first class.

Miinukset: Looks a bit rundown from the outside.

Plussat: Bed was very comfy and breakfast good

Miinukset: Dinner was not good

Plussat: Clean,comfortable room, appreciated having a kettle and some tea and coffee in the room. Good evening meal in the restaurant.

Miinukset: All very satisfactory.

Plussat: Good location with easy access to the old parts of Rouen. Easy parking. Lovely large room with good facilities. Good bar and restaurant with a good selection and friendly and helpful staff.

Plussat: Sosiaalinen kissa.

Miinukset: KPH:n suihkun vedenpaine huono. Käytävän sammuneita lamppuja ei saatu korjatuksi, vaan oli haparoitava pimeässä.

Plussat: Excellent location, and welcomed by the cats arriving late. Enjoyed the breakfast unable to fault

Miinukset: Unfortunately had to mark down the customer service due to One front end person who had a rather sour personality . Otherwise no further negative comments

Plussat: too expensive, so went out

Miinukset: price

Plussat: This place is very quaint. It is in a great location next to the cathedral and is clean and comfortable despite being obviously very old (and by that I don't mean worn down - I mean that you can tell the building has been there forever but it is well taken care of). There is a nice court yard/patio with a very friendly cat and a nice breakfast. Would stay there again 100%

Miinukset: The key system is a little old, other than that, everything is great!

Plussat: The room was comfortable The location was very central

Miinukset: Rooms were not soundproofed sufficiently. Could hear neighbours to the side, above and below Breakfast on the expensive side when compared with the rates at the local restaurants Water bottles and toiletries not replenished daily although towels were replaced.

Plussat: Everything! We come back every year!

Miinukset: Nothing!

Plussat: Nice room and a great location

Miinukset: The heating...! It was simply just far too hot. Also, asked for a quiet room and despite the central location it was very quiet and no sound of road traffic etc. However, very noisey in the morning- I think just above the dining room and the setting up for breakfast!

Plussat: A very clean and comfortable Hotel, with a good buffet breakfast. The location was superb, in the best part of the beautiful old town of Rouen, surrounded by interesting shops, great restaurants and stunning architecture. Car parking was possible in a choice of nearby underground centers. €15 for 24hrs. (Superior double room over courtyard was very quiet)

Plussat: The receptionist was very helpful.

Plussat: Good breakfast. Comfy bed.

Miinukset: Bit dark. Curtains not opened when we arrived. Shower curtain kept sticking to you.

Plussat: The hotel was located about a 20 minute walk from the old town section. There is public transportation outside the front door of the hotel, There is also a shopping mall across the street. On Sundays pretty much everything is closed, tough to find somewhere to eat close to the hotel. Staff were very efficient. Room was clean and comfortable. Breakfast was 10 euros, cereals, yogurt, juice,, coffee, boiled eggs, bread, jams, meats and cheese.

Miinukset: nothing

Plussat: Place is fine, all the rest is ok.

Miinukset: Disorganized staff left me and my 4yo daughter without a room after leaving 9ma and coming back at 22h30. Also, after they said they didn't have a room (leaving us on the street, basically), I said I wanted to call the police, and got a nice answer , and I quote: "at least there you will have where to spend the night", by the great receptionist called Sebastien, on Sunday the 11th August 2019. After much discussion, he magically found a room...

Plussat: Erittäin mukava ja auttavainen henkilökunta respassa. Hyvä aamiainen ja parkkihalli hotellin alla.

Plussat: Ibis-tyyppinen huone. Henkilökunta palveli nöyrästi, vaikka saavuimme myöhään. Parkkihalli alakerrassa. Rauhallinen sijainti.

Miinukset: Vaikea löytää sateella, mentävä "puskan" läpi ja suoritettava rohkea lähestyminen pomppujen kautta.

Plussat: Clean, comfy, easy! Staff were nice, breakfast was really good too!

Plussat: It’s location was close to the centre, had secure parking and friendly staff

Miinukset: We had two two rooms and only found out after we left that one of the rooms wasn’t cleaned properly - however if I had of mentioned it I am sure my family would have been moved.

Plussat: The young man on reception was very very helpful.

Plussat: Convenient location and secure onsite parking. A comfortable room and good breakfast choice. Helpful friendly staff.

Miinukset: We would have preferred a walk in shower instead of one situated in the bath. A minor point for us but worth noting for anyone with reduced mobility.