SpringHill Suites by Marriott Orlando Lake Buena Vista South

A Nightmare of Customer Service!

Room was very clean and comfortable.

I had to wait 2 hours after a long flight to Orlando to get a room. The front dest would not give me a room because they couldn't find my confirmation number after I booked my hotel. I had to call Orbits myself and finally realized that the hotel informed the address wrong to Orbits. Once I got to the correct hotel I spent 45 mins more because the front desk kept taking people ahead of me and would not give me a key to go in my room. Once I got into my room I wanted to shower and a couple walked into my room with another key. I was scared to sleep that night and had informed the managers but they didn't do anything to accommodate me. The access key was also broken and every time I would try to get in I was locked out. I walked back to the front desk 4 times and they finally gave me a brand new card. Overall, I had a horrible nightmare of a stay and decided to head to another resort.