Centra by Centara Phu Pano Resort Krabi

The pool, the restaurant and the staff. I wish more attention is paid to cleanliness of bathrooms and upkeep and maintenance of rooms. The buffet breakfast was good and great. In fact all the meals were good that we had at the hotel. Special mention to some staff who were extra attentive and a delight. A tall girl who always came and wished us every morning (forgot to take her name) and Mr Nat who invited me to pay pool table with him when he saw me just looking after the kids and getting bored (fantastic client servicing)!

On arrival, the reception staff asked for payment of 175 baht per night for one child. I had to get them believe that I paid for all 5 pax breakfast and eventually they checked and agreed The room 1502 had problem with bathroom. The floor had a water drainage issue as the tiles slope was not good and there was always a pool of water after shower. The soap dispenser cover was not fitted properly and I had to fix it up myself. Also the balcony door lock was faulty and could not be locked. The free shuttle to beach had limited capacity and run at specific times. You had to pre book same and if the seats are full, one has to make own arrangements. I wish the hotel can provide multiple trips if there are more people for the same slot