Hotel Istana Kuala Lumpur City Center

The location & worth the price.

The aircond not so cold

Ambience

Lack of co-operation from staff

We were very pleased with the hotel abiding my request for a surprise for my husband as it was our wedding anniversary. They have gone way beyond my expectations. During our second day of breakfast, the staff even helped us babysit our very active toddler while we enjoyed our breakfast. Hotel is about 10 minutes from Pavillion and Lot10 and we took the LRT to get to Berjaya Times Square which is just two stations away. We love the breakfast spread and enjoyed our meal.

However our room was not cleaned even though we placed the sign on the door. We left at 930am, came back at 315pm and room was not cleaned. We then went off to swim and when we came back at about 430pm, a cleaning staff was about to clean the room but we wanted to wash up for dinner. Before we left at around 530pm I told the staff that we are leaving for dinner so he can clean the room. Alas, we came back at 740pm with the room still not cleaned. He knocked on the door at about 750pm asking if we want the room cleaned but that would be inconvenient for us so we told him not to. There could be a lack of efficiency some where here. The bed was big enough for us and our toddler but it was quite hard and the pillow was not comfortable too.