Sovotel Boutique Hotel

Room clean, clean bathroom

Staff having attitude problem and there is no lift. I was carrying a luggage and i am staying at lvl 3 where is was soo tiring to carry my heavy luggage up the stairs to level 3. Just that abit noisy. I requested for invoice when i check in so the staff tell me to get it the next day when i check out they will prepare for me yet the next day i requested from them they say they dont issue invoice for booking through internet only for walk in. I says that i have told her colleague yesterday night and he was the one who ask me get it when i check out. The staff immediately tell me i dont have invoice for you, you go get it from booking.com