Cancun Resort by Diamond Resorts

Pool was nice

My only issue with this hotel/resort is the cleanliness. Upon our arrival, first thing I look at is how clean the hotel is, that’s what matters most to me. After a quick inspection of the place to kind of see if everything works properly, we found the living room sofa had unknown white stains on it, we had to cover it up with a huge blanket to even sit on it. The master bathroom floors were dirty and bathroom towels had hairs on them . Toilets and bathroom sinks kept clogging so we had to call the maintenance department to take care of the problem. There was also some electrical issues going on because every time I hit the main living room, it shocked me a few times. No good. The carpet in the dining room/living room was stained. It had a huge stain of what I can only assume was coffee that was spilled all over it. It had obviously not been cleaned because no one ever bothered to clean it up. When I spoke to the receptionist before our arrival, he said to me the suite had been cleaned and was ready for us. Is that their idea of a welcome? My take is, no matter how nice it seems on the exterior and how big the pool is, if the rooms are not clean, I’m not staying here again.

dissapointed

The pool grounds were nice. You could tell they take care of the upkeep for that area. As well, the bar staff was super friendly.

Overall dissapointed with my stay. When I checked in it was smooth, but I had to wait till 5 pm to check into my room. After check in, I was harassed about not wanting to buy a timeshare. I tried to use the Business center and the fax and printer machine was not working. When I tried asking for assistance. No one could assist me.

Pool was great

Staff needed to look more professional Room service took forever Not everyone in staff smiled or said hello Room needed to be updated

Will try to sell you a vacation plan

The staff was friendly and attentive

We did not know that this was a hotel that is part of Diamond Resorts and that upselling you was there primary purpose. We would not have stayed here if we knew that. They had 3 stars on Yelp which was the primary reason for staying