Hyatt Place Lexington

Pool debacle

We enjoyed the hotel in general. There was a simple breakfast every morning (the kind people have come to expect with greasy food and few healthy options). The fitness area was small but clean. Rooms were also clean.

The pool was completely out of towels one morning. Three separate people went the the front desk and informed them. No success after 30 min... Had to use the small hand towels from the fitness room. One day we left our room at 7:00 AM and returned after 2PM to find that it was exactly the way we left it. Apparently they didn't feel it should be cleaned or provided with fresh towels.

Staff needs to communicate!

99% of the time I stay at Hyatt Place. I don't even compare prices of other places. I always have a great experience when I stay there so why mess with perfection!

I called in the morning an said I would be a late arrival. Was told not a problem had till 7am. Arrived only to be snapped at "they didn't think we were coming so I marked as no show."Woken up the next morning 3x stating we were supposed to check out by 12, 2x by maid then by front desk. Had to get dressed and take receipt to front desk showing we paid for 2 nights. Got to the desk and we're told "not sure why u were awoken we have u down for 2 nights." At this point my head almost popped off! Worst Hyatt stay I have ever had!! I will def start comparing other places after this disaster.