Vander Urbani Resort - Member of Design Hotels

The location was ideal, so close to the lovely shops and restaurants and the hotel was very stylish. The menu was good at the hotel and we had a nice meal. The receptionist booked us a taxi and was efficient and helpful.

We were told our room was ready but when we let ourselves in, the cleaners were in the room having a break! We thought we had the wrong room and it wasn’t an ideal start to our stay. We told the receptionist later and whilst we received an apology from two different staff members, we felt a professional courtesy would have been to at least offer us a drink or dessert with their compliments. It’s the little touches that make all the difference and this would have inclined us to consider staying here again. They are doing a lot of things well but feel they need to brush up a little on considering their guests. As another example, one of the staff members’ children was waiting for them and they allowed him to sit and watch something on his phone quite loudly on the table next to ours, when we were the only two other people in the restaurant at this time and were clearly trying to relax peacefully. There was a whole restaurant to choose to sit in and he could have been asked to respect their guests a little more.