Amazing view, beautiful grounds. Great location.
Our stay was disappointing. We arrived at 4 for check-in and our room wasn’t ready. They said they’d call when it was ready, hour and half later, they never called, we called and it was ready. Later that night, I got in the shower and there were 3 old bars of soap still in the shower, indicating it hadn’t been thoroughly cleaned. Icing on the cake, at 9:30 the next morning (check out at 11) the cleaners tried to come in my room even though I had the “do not disturb” magnate on the door. They wouldn’t come in too if we hadn’t had the latch on the door. They tried continuously until my husband got up and told them to go away. Overall, terrible service.
LBC in Style
The hotel itself is an older hotel that has been renovated to be a hipper more boutique style hotel. The changes are nice and the restaurant had great food, atmosphere, staff and entertainment. The rooms were nice and decent. Th doors to the rooms were carved wood which gave the rooms a more Mexican style theme. Beds were comfortable but i found the pillows to soft. The hotel provides earplugs which are useful if you are a light sleeper due to the boat and ship horns that blow over the water. The rooms also include a Kerig style coffee maker with different coffees and teas to choose from. We did not use it but it was nice to know it was there. The best thing about this hotel is the views of the Long Beach shoreline. During the day or at night it is beautiful to see over the bay in between. The location is optimal if you are going to visit the Queen Mary as it is about a 15 minute walk.
Perfect location, very friendly staff.
Parking too expensive for guests
The stay was great .but there was mold in tub .
Mold in tub.wedding going on next to out rooms.pool not open
Room was crisp and clean. Property and view was pretty.
Special event affected the noise during our stay. Circular courtyard provided lots of noise from other guests.
Convenient and improving
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership.
During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
Night before cruise
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
The Maya stay
Nice waterfront location
Hard to fine by drivers
Great location with water views
We especially liked the location and the service by the front desk. Fuego is a great place to dine.
Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
I would recommend a water view. It was a great!
RMS Queen Mary (museolaiva) ja Aquarium of the Pacific (meriakvaario) sijaitsevat 15 minuutin kävelymatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, business center ja express-sisäänkirjautuminen. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 763 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Hotel Maya - a DoubleTree by Hilton Hotel on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.