Hyatt Regency Long Beach

The view from my room was amazing that's what I liked

I was told that I had a continental breakfast included into the room the hostess help me pick out my food I signed for it and went up to my room upon checkout I get downstairs and there is a $65 charge to my room for toast and eggs for breakfast when the I told them if the breakfast was not included that I will go elsewhere for breakfast because I do not see myself paying $65 for eggs and toast and that was what's the charge. The communication was really poor. They did not take my word from what I have told them about the hostess and when she had instructed me on so I had to pay for everything and then after I left they found the hostess because while I waited at the counter she was unable to be found they called me on the phone about an hour after I left the establishment to tell me did they verify with her what I said was accurate and that they would remove the charge this time making it like if it was my fault because their staff gave incorrect information the general manager did not communicate well at all.

The location and view are great for Long Beach

This hotel is dingy and old. The food service is dismal. The front desk staff are friendly, but are trying to get you to pay an additional fee to have a view that faces the water.