Barkston Rooms Earl's Court

i dislike the condition of nonrefundable

i did not like when come in and say i will like to look for another hotel can i have my refund and the refuse

I complained about the room and I still haven’t received answer from booking.com I booked 4 bed dorm and I was given 8 bed dorms . I paid money for 4-bed forms , not 8 I called booking.com customer care, but they were not able to do anything, there were asking me instead what we can do for you. Ridiculous

Only thing is the subway near the hostel

Staff who do not greet you when you arrive and when you leave the hostel, one shower is working on the 5th floor, the other is nailed so as not to use it, the toilets cannot be locked, the reserved room on the 5th floor is not the same as the other rooms in the booking photos , not even posted on the booking pages, the room has nothing to do with those pictures from the booking, the room is only equipped with a bed and washbasin, room size about 3.5 * 2.5m(very small) unfortunately all the goods and things will have to be kept on the floor because there are no hangers or wardrobes, in case you come with a big travel suitcases the likelihood that you will not even be able to walk in the room, the window can be raised maybe 5 cm, so that the room is extremely hot and steamy. The hostel and room are unfortunately not in a place to stay for a long time, possibly one night if you do not want to sleep outside in the rain.

The pictures do not show the real quality of the room. Walls were pealing and dirty, floors were not clean, the bathroom facilities were cramped and gross, beds were horribly quality with springs poking you, and the staff was not service oriented or very friendly. Very disappointed in this location. After talking with some people in London we came to find out that our experience is not normal with hostels, most of the time they are better kept. This was pretty bad. Don’t trust the pictures you see in their ads, they aren’t what you will get.