Europa House Hotel

Fantastic location. Central, yet quiet and safe environment.

The staff seemed to be quite bored and unmotivated. Although we agreed and were offered a gluten free breakfast several times before our arrival, we have not get one in the first morning of our stay, which meant we had to look for another alternative for eating in town. The staff was quite upset as we mentioned our special diet at breakfast, in spite of the fact that we discussed it the day before at the reception too. However, the following days we were served with gluten free bread for breakfast so it was solved fortunately.

The location is close to Paddington station and beds are comfortable

The staff isn’t really friendly and communicative. You have to be aware that it’s really noise and you might be in a upper Level which means you have to walk a lot of stairs with your luggage because they do not have a elevator. The walls are really thing ! The breakfast is not really satisfying but it’s ok.

Good location

Very very poor accomodation. Old furnished, not nicely smelling rooms, tiny bathroom not feasible for 4 people in one room. Dirty carpet and walls. Absolute disappointment of breakfast. Every day the same toasts, eggs, cheese. Not a piece of ham or bacon, no vegetable. Not polite or freindly staff, all we got were one-word answers and very unfriendly, even angry attitude when asking for room keys (daily receptionist). Staff in the dining room was also unfrienfly and looked like we bothered them. We do not recommend at all, if you expect hospitality or at least nice behavior. It was the worst experience ever with this hotel.

Breakfast and the Male Staff who Serviced. The male staff seemed experienced and customer oriented. Did exactly what we expected in a hotel. Perhaps, if you reconsider your breakfast start and end time it would be helpful to customers especially on weekends.

Room was not as expected, No Heating, No TV. Staff did try to fix it with bits and pieces, but didn't work at the end. I really didn't like the female staff in the Kitchen. She was so rude to my 7 year old because the child took little longer to finish her breakfast. She even asked if I was coming for breakfast again the next day. Unbelievably shocked.

Location Cleanliness Staff friendly

Limited TV channels Furniture room dated/broken