Meliá White House

We stayed at Melia White House for 1 night for our weekend in London. It's under refurbishment, which is not intrusive as you can hardly see or hear it. Reception staff are very welcoming and friendly. Our Premium King Room was quite spacious and featured Rituals toiletries.

This hotel needs massive refurbishment - my guess it hasn't been done for 20 years or so. Everything to do with food is a disaster. Breakfast: it was impossible to find clean plates or glasses - they were routinely unavailable, both coffee machines were out of order. Room service beyond pale: grilled vegetables with romesco sauce came without the sauce, macaroni cheese were semi-cold penne smothered in gloopy creamy sauce instead of melted cheese, greek salad comprised diced cucumber, tomatoes, peppers with 5 cubes of feta without any hint of olives, onion, olive oil or any dressing for that matter.

I expected the room to be a litter bigger, there was no light in the shower once the curtain was pulled , there was a confusion abou5 my payment and I ended up paying twice and your staff said it was my problem it was sorted in the end but I ended up paying twice now I have to wait for my money to be returned

The room was comfortable

Location and clean

Furniture and floor of bathroom