Phoenix Hotel

The hotel and the staff was really good. The room is a bit short of space but I stayed alone and it was manageable. But it was very clean and staff very helpful. Location was very convenient with many restaurants just at walking distance.

Mary and her entire team made this stay a pleasant surprise. Mary herself, the team in the reception, the charming italian guy in the bar, the nice girls in the breakfast room - everyone is just so nice and provides excellent service. Rooms are recently refurbished and are nice and clean. On top of that, hotel is situated very close to Hyde park and tube stations, but still in a quiet area. I can only recommend, Hotel Phoenix and Mary and her team :-)

The poached eggs for breakfast could have been better. When paying extra for these, they should be perfect poached. When ordering extras for breakfast, you must expect waiting time during "breakfast rushour".

The location of the hotel was perfect! The hotel itself is really nice. I have been travelling for over 3 months and having this secure hotel was a great way to finish my journey.

The walls were quite thin and unfortunately during my stay it was loud outside; lucky for me though I am a deep sleeper

This was my fourth visit. Everything is perfect there including staff, breakfast, location, fresh flowers in the lobby.

NA

Friendly staff good breakfast .Good location near tube