The Belgrave

It is modern looking and well decorated

1. I upgraded a room for one night. When I got there they said they I had to upgrade for 3 nights and that they had no smaller rooms left. They told me I wouldn't have a room for some nights unless I paid extra. When booking.com rang them for me they miraculously found me a smaller room again. 2. There was confusion with paying with a business card which wasn't with me, and they got really angry and rude that I hadn't filled in a form regarding this that no one had asked me to fill in. 3. They were then rude to my boss when he tried to ring and pay over the phone. They wouldn't allow phone payment or fax/email over the form we needed to fill in. Sometimes misunderstandings happen, but there is never any need to be rude and talk to people like this. My colleague was with me and was so shocked at how they spoke to me. The lady with the short red hair was the worst. It made me feel very uneasy about staying there for the rest of my stay. This was the second time I have stayed in this hotel but it will definitely be the last.

breakfast, personal , clean ,cool

The room has the perfect size if you are a "hobbit".really small room, even if you are only one.only one small towel, small bath,there are not a wardrobe, only some hangers on the wall.The heating doesn´t work (the room was cold all the time) , the hot water was not hot a couple of times.