The Park Tower Knightsbridge, A Luxury Collection Hotel

The location is very good

The reception staff are not professional, the water fell in the bedroom because of the rain so one of the reception staff offered us another suite but with a different view lower than the level of our view, we did not accept that then we were offered a discount of part of the room price with a free breakfast for 6 people and we agreed to that ... Upon check-out, the employee at the reception denied this, and refused to communicate with a colleague, on the grounds that he was not present !! That was really disappointing and we got frustrated ... so you never trust the staff of this hotel

location

your company procedure for the reservation was very poor & unprofessional

Very friendly and helpful staff. Room atmosphere is verycomfortable. Reception and Councier staff are very efficient and welcoming

Nothing of significance, though we have to ask them daily for the coffee mate, cream and cups. They provide only two small packets daily, which means each guest can only frink one cup a day !! a bit annoying. Furthermore, they offered to upgrade to me to Business floor against paying 75 pounds daily. The room was exactly the same as the classic. the only additional things were new furniture (meaningless), breakfast and internet access. The additional charge was exremely high for these things!

very good bath amenities and good food timely service excellent location

the rooms are to small the bathrooms dont have bidets and the room should have been properly checked b4 hand as light bulbs didnt work the shower drain was blocked

Very handy for city centre

The bathroom was too small

Room was comfortable, breakfast was good

Breakfast was overpriced