Millennium Hotel London Knightsbridge

Bad experience

Location only.

First point, when I arrived to the reception I asked the customer service lady about types of room she answered: no madam no room available, everybody came today I transfered them to my sister hotel!! Or If you want I can give you standard room for £650 per night !!! At the same time, I booked through Kayak app and I found it for £450 per night .. Second point, the bed cover seems no quilt inside and they didn't change it for 8 nights, also the room was not clean.. Third thing which was the most disgusting thing, on 12 of Sep 2016 I waked up at 8:00 am because of voice coming from one of my plastic bag I was puting it over the chair, it was a mouse inside the it. Then the mouse run to his hole under the mini bar !!! I went directly to the reception and they told me sorry madam we will give you another room in another floor. They gave me other type of room better than which I booked. Fourth point, I spoke with the supervisor about what happened, she appologized and she told me that her manager will contact me.. I was following up with her everyday but no answer.. On the last day, when I checked out she told me that her manager offer me to make upgrade next time to primume room or they will return £200 !!! She told me " but please madam don't write your rivew online". I against that, then she told me you can contact my manager by email. My psyche was to much tired and bad mood. I sent an email to the manager but she didn't reply.

It is brilliantly situated - great for shopping but don't spend a lot of time in the room - it is so small it will drive you mad. No gym and stupidly expensive wifi

You couldn't swing a cat in the room. Expensive wifi

Location was good. near tube station. walking distance from good shops.

Beds uncomfortable hollow in centre. wrote in dust!! Otherwise ok.

It is a very good location for us for shopping, resturants and good bars.

no complaints

The Location Only!

Rooms were so small & Internet expensive

Our room was dressed well with comfortable bedding, however the bathroom was in desperate need of some tlc! Breakfast was very poor. We had full English breakfast minus the work 'full'. There was no sausage, eggs, mushrooms. Just beans and bacon! It was reported to the manager, of which he disappeared and came back 20 min its later after I had finished by piece of bacon and informed us the eggs were then available. a little too late. Not an enjoyable breakfast experience. Concierge and the bar staff were friendly. Your basically paying for the location and not the hotel class.

In desperate need of a makeover and a kick up the arse in the breakfast restaurant!