Worse Experience Ever with a Company Who Doesn't T
Did not like nothing
I made this booking yesterday through your website as the prices outlined seem very attractive than booking direct from Travelodge. Soon as I tried to check-in, the receptionist could not find the booking and advised to call the "third party company" as Travelodge staff are not "obligated to chase it up". After speaking to one of your agents I was put on hold for 20 minutes while he contacted the hotel. While I waited by the entrance the staff could not care less if I was ok and carried on seeing other guests. Once I was finally "put on the system" I was able to check-in after 30 minutes of being at the hotel. I have now found out that I was charged £42.90 for calling your call centre for assistance. As you would agree and appreciate, no guest should be made to go through such a bad experience. I therefore ask you for a reimbursement of the call charge and some sort of compensation. This is my first time booking a room through you and strongly believe I would not be using your services anymore.
Staff were friendly and helpful.
The hotel is about if a trek from Westfield and the tube, but no more than 10 minutes away.
Location The hotel is a 3-minute walk from the Stratford High Street DLR station. Facilities The hotel has 188 rooms and includes a lift and a reception desk. Wireless internet access allows guests to surf the internet and catch up on email. Wheelchair-accessible facilities are available. Parking spaces are available to guests travelling by car. Rooms A desk is provided. Extra comforts include a tea/coffee station. A telephone, a TV and WiFi are provided as well. Bathrooms are equipped with a shower and include a hairdryer. The hotel has non-smoking rooms. Meals Various dining options are available, including a restaurant, a dining room, a breakfast room, a café and a bar. A generous breakfast buffet is served daily.
Perustuu 5 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Travelodge London Stratford osoite naapurustossa Newham on 1 Park Lane, High St., ja sen etäisyys kaupungin Lontoo keskustasta on 9,1 km. Hotellin Travelodge London Stratford lähin maamerkki on Tower of London.
Hotellin Travelodge London Stratford sisäänkirjautumisaika on 15:00 ja uloskirjautumisaika 12:00.
Ei, Travelodge London Stratford ei tarjoa ilmaista WiFi-yhteyttä.
Ei, Travelodge London Stratford ei tarjoa ilmaista pysäköintiä.
Ei, Travelodge London Stratford ei tarjoa ilmaista lentokenttäkuljetusta.
Hotellin Travelodge London Stratford etäisyys on 5,1 km kentältä Lontoo London City lentoasema.
Kyllä, Travelodge London Stratford sallii lemmikkieläimet.
Ei, hotellissa Travelodge London Stratford ei ole uima-allasta.