Amrâth Grand Hotel de l'Empereur

The only reason I booked this hotel was its location - just across the street from the train station. Within 10 mins to the old town. There’s a 24-hour Spar nearby. The room has the facilities of a hotel room (tea, kettle, a proper TV).

The receptionist didn’t have the heart to do her job. I was in room 215. The receptionist gave me the room card, pointed to the direction of the elevator, and told me it’s on the 2nd floor. I took the elevator to the 2nd floor. Guess what, the hotel is a labyrinth of rooms and there’s no way I could find my room on the second floor. Luckily i ran into someone who works at the hotel and she showed me the way - by going onto the third floor, walking down to the mezzanine floor and going through a bunch of rooms in the 300 series before I could get to 215. Without her, I would have to spend much more time to find the room. The receptionist should have at least given me a heads up. The design of the room is old. All in all ... I would be hesitant to call it a 4-star hotel.