Halvat lennot Hollanti

Miinukset: "Yes"

Miinukset: "Canceled flight without warning. Terrible crew coordination to help with the issue. Not flying Turkish again."

Miinukset: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."

Plussat: "Nothing"
Miinukset: "Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight"

Plussat: "Entertainment, and crew was nice"
Miinukset: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"

Plussat: "Smooth service"
Miinukset: "The dessert. Change it from always service mousse"

Plussat: "Courteous and helpful crew"
Miinukset: "My seat was broken. Entertainment system was non responsige and expressly slow. Couldn’t hear anything from the earphones."

Plussat: "It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable."
Miinukset: "Nothing"

Plussat: "Not much. The plane didn’t fall apart? I wasn’t poisoned?"
Miinukset: "The seats barely recline, the food is heated garbage, the movie options are few and stale, the flying and landing were amateur-level and vomit-inducing, and the service is curt at best."

Plussat: "I got upgraded to business class, only the fourth time in 60 years flying!"

Plussat: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Miinukset: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"

Plussat: "Nothing"
Miinukset: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"

Plussat: "The flight attendants were amazing. The entertainment. And the comfortability"

Plussat: "Quality of Service"
Miinukset: "-"

Miinukset: "Turkish Canelled my flight"

Plussat: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."

Miinukset: "Food: they gave you a menu so you can pick up an option (by half way through lunch service they run out of one of the options) They also didn't provide enough water, it's a transatlantic flight! Few options for beverages. Boarding: messy. You have a seating section for a reason (besides pricing). Also connecting flights from IST to the US are horrible. Four point checks and manual screening."

Plussat: "Flight was on time and seating spacious."
Miinukset: "Preboarding seating was rather limited and the food basic."

Plussat: "We liked being in Exit row and the food and service"
Miinukset: "On way over BOS-->IST the seats were the closest together I have ever had. Exit row video screen support arm did not hold in place"

Plussat: "the crew were great clean cabin"
Miinukset: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"

Plussat: "Very comfortable seats and high quality staff."
Miinukset: "Boarding procedures, especially owing to TSA requirements. difficult."

Plussat: "It was s safe flight."
Miinukset: "We were forced to go through numerous security checks. The last check was at the gate and our carry-ons were searched yet again and our laptops, cameras and iPads were taken. Apparently we cannot bring these items on the plane and no one told us, the customers who paid to board this flight. Plus the wifi was not free. And when we tried to use the wifi code we were given from the crew as a "perk" from our camera Ana iPads being taken, that still did not work. So that was a 13 hr flight with no wifi. Plus on my flight from Istanbul to Atlanta my Tv did not work and the crew didn't speak English and could not understand my complaint. Overall the worst flight ever, close to a Delta flight which everyone knows is the bottom of the barrel of airlines. When we finally arrived in Atlanta it took 3 HOURS to get our baggage. We landed at 7:45 PM and did not get our bags until 11 pm. We were not told what the delay was and to just be patient. I will a NEVER take this airline agin."

Plussat: "Excellent price, customer service & we enjoyed it. Thank you."
Miinukset: "Nothing"

Plussat: "Nothing"
Miinukset: "They lost my baggage. And i have all my medicine in it."

Plussat: "Food and entertainment"
Miinukset: "The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again..."

Miinukset: "Seating in the middle seat and 2 smaller people sat on the aisle and window seat"

Plussat: "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
Miinukset: "not a fan of the tight sitting"

Miinukset: "I travelled in Business Class from Istanbul to Chicago. The service was not at all impressive and the crew were not very helpful. I asked for water and champagne with my dinner. Champagne never arrived, even after I asked for it again. My half-full glass of water was taken away halfway through dinner with no explanation and never replaced. I asked for water five times before I was finally brought a bottle of water over 30 minutes later when they were being passed around to everyone. Meanwhile, the two flight attendants I asked for water walked by several times picking up trash... not sure what was so difficult about bringing me a glass of water."

Plussat: "Nothing."
Miinukset: "Missed the flight bc they changed the gate for the flight without making any announcements. Told me I could pay a penalty fee in excess of $450 to be out on another flight even though same flights to Amsterdam where currently $213 online. When I told them about the price of the tickets online, the response of the customer service agent was "yeah, sometimes the penalties are high". He didn't do anything to try to help. The entire Turkish airlines team at IST is the biggest joke for a customer service team I have ever encountered in any line of business. I have never met a group of "professionals" that are so unprofessional, rude, void of empathy, and overall customer service knowledge than the turkish airlines team at IST. I will never conduct business with Turkish Airlines again and will ensure all my friends, family, and colleagues try their best to avoid them too."

Plussat: "Everything was great."
Miinukset: "na"

Plussat: "Missed my flight because the airport changed gates and didn't announce it. Was told I could pay a penalty o in excess of $450 to be placed on another flight, meanwhile same flights from Istanbul to Amsterdam were going for $213. I will avoid Turkish Airlines at all costs. Customer service is terrible. The most unprofessional, rude, ignorant, and disrespectful staff represent Turkish Airlines at IST. Furthermore, an email complaint has been ignored."

Plussat: "I love how there is wifi on the long flights,great movies,food taste so good and the crew is so nice and helpful. I've tried Turkish Airline few years ago and since then I haven't changed my airline and I book with them to all my family :)"
Miinukset: "I always fly with my dog and he goes with me down by my feet so this could always be uncomfortable cause it's tight and not much place so I wish they give a little better seat for people who travel with their pets on board."

Plussat: "The food was amazing."
Miinukset: "The inflight entertainment didn't work on one of my flights."

Plussat: "Had a wonderful experience in Istanbul for my layover. Turkish airlines took care of accommodations and the hotel was high above my expectations. If you have a layover longer than 10 hours in Istanbul and are flying Turkish airlines, they will take care of your accommodations and wil treat you wonderfully."
Miinukset: "The seats and space were TINY for an eleven hour flight, and I am a small girl. Nearly impossible to get comfortable. The exceptional service was my reasoning for the good rating. I would fly again but will probably pay for an upgraded seat"

Plussat: "You can easily trust Turkish Air to get you there on time and in relevant comfort. The staff are very nice and accommodating."
Miinukset: "The plane was a bit more cramped than for example, Singapore air. I also thought the boarding could be improved significantly by calling groups. Even though it was a small flight, the boarding was a bit of mayhem due to the fact that we had to shuttle to the plane."

Plussat: "Everything was great!"

Plussat: "Spacious, nice, friendly, I didn't eat the food because I have dietary restrictions but it looked good."

Plussat: "Food."
Miinukset: "Lousy boarding, we were standing on the bus for a long time, in front of the not ready airplane. Entertainment was bad, the sound plugs didn't work properly, the movies kept breaking off. Not a standard we were expecting at all :("

Plussat: "enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable"
Miinukset: "Took a while to board the plane a lot of standing around it seemed for no reason"

Miinukset: "FROM TEL AVIV WAS BAD, LATE, NO KOSHER FOOD, MISSED CONNECTION. TO TEL AVIV OK.. BUT VERY LATE HOUR AS SCHEDULED."

Plussat: "The food was very good; crew very nice. I'd recommend this airline."

Plussat: "We purchased coach tickets and were surprised at how nicely we were treated!! A very classy operation!"

Plussat: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Miinukset: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Miinukset: "I didn't go and was refused my refund"

Miinukset: "In contrast to my former experiences at different airports in Zurich, Boston and Istanbul, the check-in staff at Tabriz airport were really rude and non-cooperative. I had hard time checking in and my belongings inside my back pack was rejected due to less than 1 kilo excess weight. The behavior was unacceptable. I might reconsider taking Turkish flights from smaller airports in future, or taking it at all."

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "Crew extra nice"
Miinukset: "Food"

Plussat: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Miinukset: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."

Plussat: "Crew was super professional and friendly !"
Miinukset: "Little to no overhead cabin room to stow by my bag so had to place under my feet."

Plussat: "Seat super comfortable!"
Miinukset: "Food service could've been better"

Plussat: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Miinukset: "Not much to say."

Plussat: "Good. Thank you."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Friendly and cheerful crew. Very generous with the drinks."
Miinukset: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."

Plussat: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Miinukset: "Te cabin pressure gave us headache. always happens with the A380 though."

Miinukset: "Guy beside me was always sitting to his friends."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Online check in, easy to board. Flight was on time."
Miinukset: "I wish there was a vegan option for the food/snack onboard."

Plussat: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Miinukset: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."

Plussat: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."

Miinukset: "I have no flight to connect to."

Plussat: "Everything except that cookie!"
Miinukset: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"

Miinukset: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."

Plussat: "Everything"

Plussat: "Nothing!"

Plussat: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"

Plussat: "Hot and cold drinks offered welcomingly"
Miinukset: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"

Plussat: "Crew was excellent, very courteous and helpful."
Miinukset: "Food options were limited."

Miinukset: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."

Plussat: "It was exciting to fly on a gigantic plane as the Jumbo"
Miinukset: "Not to many options of food. Dinner wasn't dinner. It was a snack."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Miinukset: "nothing"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Updates form Kayak were much better than any info from Lufthansa"
Miinukset: "Overbooked. Offering € 250 to stay. Serious delay"

Plussat: "my favorite airline"

Miinukset: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "wha"

Plussat: "Despite not being able to recline my seat, I at least had room for my legs, unlike the last flight."
Miinukset: "My seat was unable to recline. Boarding was a bit chaotic, and the constant shuttling around Frankfurt airport is just ridiculous. (Not that the airline can do anything about it)."

Plussat: "Good service except added an extra flight to my trip and"
Miinukset: "Pilot strike rerouted added a flight and 12 HRs"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Lufthansa always does an excellent job, even with a gate change."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "30 minutes late boarding; food quite simple; entertainmentsystem very faulty"

Plussat: "The service and flight was smooth."
Miinukset: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."

Plussat: "Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!"
Miinukset: "Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on."

Miinukset: "There was no entertainment service on the flught"

Miinukset: "On the way to Amsterdam from Chicago Seat 27C, the entertainment consul was completely broken. NO VIDEO NO MUSIC."

Plussat: "Everything worked without drama or misstep."
Miinukset: "The bus from the terminal to the plane was odd, but worked out fine in the end."

Plussat: "Everything else was fine."
Miinukset: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Miinukset: "Everything"

Plussat: "Nice crew"
Miinukset: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."

Plussat: "One hour delay after boarding due to loosing our “slot”"
Miinukset: "Timing!!!"

Plussat: "Food was quite good, and they were great about continually offering beverages throughout the flight."

Plussat: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Miinukset: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."

Plussat: "On time & clean"
Miinukset: "Can’t really say"

Plussat: "Lufthansa crew very professional"
Miinukset: "More upgrade to be available"

Plussat: "That we landed in the end"
Miinukset: "More communication to passengers when there are so big delays (almost 2 hours)"

Plussat: "Seat ok typical. Non busy flight lots of room"
Miinukset: "Food was poor"

Plussat: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Miinukset: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."

Miinukset: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."

Miinukset: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."

Miinukset: "late flight once again"

Plussat: "On time take off"

Miinukset: "lost connection"

Plussat: "I get Airpoints with the flight, crew were lovely."
Miinukset: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Plussat: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."

Plussat: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Miinukset: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."

Plussat: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Miinukset: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."

Plussat: "I liked that the plane eventually came..."
Miinukset: "That the plane was an hour late..."

Plussat: "Not much!"
Miinukset: "No one available nor willing to help with checking process. Told to just try the checking machines."

Plussat: "The personal service, the meals and the accommodations - wonderful!"
Miinukset: "Nothing"

Plussat: "Short flight and got a snack"
Miinukset: "Boarding was a hassle"

Miinukset: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"

Miinukset: "Sweet or saulty 'Snack' is a joke"

Miinukset: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"

Plussat: "It was fine"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Miinukset: "Service"

Plussat: "Left on time - arrived early"
Miinukset: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Miinukset: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"

Plussat: "The crew were very kind. The food was good."
Miinukset: "The space between the seats is very narrow and there is no entertainment."

Plussat: "Good place for the legs"
Miinukset: "Food"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Miinukset: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."

Plussat: "Compared to most American crews the Aus crew was helpful and outstanding."
Miinukset: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."

Miinukset: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."

Plussat: "Right on schedule!!"

Plussat: "Free wifi on the return flight"

Plussat: "Pleasant flight crews on all flights."
Miinukset: "Cramped seating in coach."

Plussat: "Made everything easy, stayed on time, clean."
Miinukset: "Nothing"

Plussat: "The crew were friendly and fine. No problem with boarding etc"
Miinukset: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."

Plussat: "Good service overall"

Plussat: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Miinukset: "I have no negative comments about this flight. Everything went well."

Miinukset: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"

Plussat: "Plane was on time, boarding was fast and easy, great crew"
Miinukset: "Food was terrible"

Plussat: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."

Miinukset: "There weren't a single blanket on the whole flight"

Plussat: "Everything seemed all right"

Miinukset: "They should update the planes with individual screens so you can watch whatever movie you want instead of the tiny screens many aisle in front. The flight also ran out of meat options and we had to have ravioli. Also not much leg room like other flights."

Miinukset: "Friendlier crews"

Plussat: "Yes, Very good"

Plussat: "The seats were so comfortable"

Miinukset: "Free wifi"

Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"

Miinukset: "Still don’t have my luggage yet"

Plussat: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Miinukset: "Flight was delayed, had to run to my next connection flight."

Miinukset: "Fix the damn KIOSKS at Vienna!"

Miinukset: "Not being 1 hour late"

Miinukset: "Late departure. Rush to connect."

Miinukset: "Boarding was very slow."

Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Miinukset: "Larger meals."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Miinukset: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Light snack and complementary wine"

Plussat: "Flying with KLM is a pleasure"

Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."

Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"

Plussat: "Nothing"
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Miinukset: "Delayed!"

Plussat: "Good flights. Good prices."

Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Miinukset: "Crowded seating, wake-up for breakfast service two hours before arrival"

Miinukset: "Bag was lost"

Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"

Miinukset: "They stole my money"

Miinukset: "Dutch sub titels would be nice."

Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"

Plussat: "Good multi media access and content"

Miinukset: "Two hours delay in the start."

Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Plussat: "Eveything is well arranged"
Miinukset: "Nothing"

Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "Easy airport business"

Plussat: "Free wee cake."
Miinukset: "Nothing in particular."

Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"

Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Plussat: "Quick (relatively) flight."
Miinukset: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Plussat: "Seat space was good for a short flight, inclusive of free snack and drink."
Miinukset: "Too much overoverhead luggage."

Miinukset: "sardines!"

Plussat: "Plane service"
Miinukset: "1h30min delay at airport"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Miinukset: "Helpful flight attendant, kind check in attendant"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "Check in was so easy."

Plussat: "The crew was very nice , and very comfortable seats ."
Miinukset: "Everything was great"

Plussat: "Competent crew"
Miinukset: "Flight was badly delayed."

Miinukset: "."

Miinukset: "Seat was super narrow."

Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Plussat: "Efficient friendly service."
Miinukset: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."

Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."

Miinukset: "Flight delayed and we sat on tarmac for 2 hours"

Plussat: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Miinukset: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."

Plussat: "Flight attendants"
Miinukset: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."

Miinukset: "Seats were horrible, tiny , cramped"

Plussat: "Nice service"

Miinukset: "We could not order vegetarian, so arrived hungry."

Plussat: "Boarding was smooth, luggage came out quickly."
Miinukset: "No entertainment, only coffee and tea served."

Miinukset: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Plussat: "Seats were comfortable. Nice crew very friendly and attentive"
Miinukset: "No in flight entertainment, but nice overall flight. Would do it again"

Plussat: "Excellent staff!"
Miinukset: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"

Plussat: "Pleasant crew"
Miinukset: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Miinukset: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."

Plussat: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Miinukset: "There was no snack served."

Plussat: "On schedule, great crew"

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Miinukset: "Chairs were narrow and not so comfy."

Plussat: "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Miinukset: "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."

Miinukset: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"

Plussat: "I liked that we landed."
Miinukset: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Miinukset: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."

Plussat: "Ok friendly"

Miinukset: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."

Plussat: "Everything was on time!"

Plussat: "Entertainment selection was very nice and the actual plane ride was smooth"
Miinukset: "Took over an hour delay for boarding due to air conditioning issues, then when we boarded we were told it was 35 Celsius until they start the engines. Then took an additional hour once boarded to take off due to traffic. Completely missed my connecting flight"

Miinukset: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."

Miinukset: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Plussat: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"

Plussat: "The extra leg room I paid for."
Miinukset: "The cost to change my flight"

Plussat: "Short flight, friendly crew."

Plussat: "Easy boarding"
Miinukset: "No food option, Drinks are not free(international flight), no toilet paper"

Miinukset: "I didn't.t like your movies selection? Not very current. the food was awful. Not being able to book a seat until I arrived from Amsterdam."

Plussat: "Everything was great, food, blanket & pillow, movies, friendly service."
Miinukset: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."

Miinukset: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"

Miinukset: "Seats are bit dence. It would have been nice to get a complimentary soft drink, even it's a short flight"

Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."