Hm Jaime III

The Hotel was nice looking from the outside and very clean. The breakfast was good also with fresh products.

The triple room was not very updated and the outlook of it felt like from the 80’s. In my opinion the pictures show a very modern and bright room but actually the room was dark and old with no ceiling light even. During check in they informed that in the room there was an safety box as expected but actually they sold us a room that there was not even a door in the safety box. We called to reception and I asked many times how can you sell a room with a safety box that there is no door, I didn’t get any apology they just said not all of the rooms have received new ones, well then you shouldn’t sell those rooms. We wanted to change room and got another that was even worse and darker room. Once again the safety box didn’t work but this time it was at least with a door. We were tired to bring out the issue again to the reception as they didn’t have any triple rooms left anymore. No compensation of this inconvenience with changing the room, nothing. I work myself in a 5-star hotel and I am quite overwhelmed about the service and how can you sell rooms that doesn’t fulfill the given information when booking.

Good location. Items in minibar on arrival are free. Good breakfast.

Only one lift in the hotel so it was very busy at times.