Gutshof Zillertal

The pool, the layout of the family room, the location and gardens.

Should have a kettle in the room for making TEA. Extra pillows were needed and softer ones. Reception staff did not seem to know how to help. Major complaint was I bought family room off Booking.com but then had to pay and extra 400euro for my family to actually stay there!!??

Starlight appartment space is good for 2 adult and 1kid but not comfortable Staff is providing verty good and friendly service, hard working. Breakfast is really good and worth real 4* hotel Pool temperature very nice, but around it is cold.

First con is starlight room location on ground floor, very very noisy from corridor, restaurant and kitchen, do your best and if you want stay there choose any other room. Forget ussual excuse 'we're fully booked' and fight. As Mayrhofen is now crazy on bid for prices this level of so-so four star can survive even on topprices. Evening menu is worth to eat elsewhere, seriously. We eat, but I've seen guests returning their meals. If you got HB, fair, but as ala card paid menu, no sense. Beds not comfortable, additional bed(couch) is dangerous to your body or your kid. Not all lights working, wifi slow, but exists. Fairly, this is 3* hotel with 4* breakfast and good staff. Hotel is far from gondolas, you need own car or shuttle, which means additional time spent. Plus shuttle works in the morning, afternoon its your arrangement. Economy crisis helps market to fix unbalances and hope next one helps this hotel to upgrade to bette 4star, unfortunately there is no reason to upgrade now when Im sure they're overbooked.