Hotellit: Austin

I was impressed with the gentleman Marrow, he was very polite, and enjoys his job. He was dispatched to take us downtown to 6th street. I would definitely give him 5 stars. The staff was friendly. Very outgoing. Great experience.

The literature on the hotel was misleading. We were there on Valentine's day, and the information we read was that breakfast would be served until 10:30, since it was presidents day, but it was closed down at 9 am. A little hungry the next morning.

Great place for my child's 21st birthday party!

Temperature of room...needed ability to make room cooler and less stuffy.

Hotel was nice, close to everything, view from 19th floor was really nice facing 6th street. Nice fridge in the room and room was comfortable. Parking was easy although pricey. was a nice stay

Don't want to be overly negative here as I had a good stay, however couple things I like to point out. Movies are expensive to rent from on-demand most people probably won't, but 20 bucks seems high to me. (This unfortunately left a bad taste) Although there was nothing to say which line is for Honors members, if your not an Honors member and get in a long line to check in and that line happens to be for Honors members expect some Hilton person to look disgusted and call you out in front of everyone and divert you to another line like a red headed step-child. Basically if you stay at Hilton you better be an Honors member or your just some poor trash that needs to stay clear of the decent upstanding Honors members.

Nice room

Never received a wake up call

Good front desk service

Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!

Convenient location

$16 a plate for breakfast with no warning. $30 mandatory valet with no warning.

the staff were very helpful and polite, the property is beautiful.

Great location. Only one attendant on duty while checking in and checking out. We checked in early and checked out early and both times we had to wait in line. Great value. Please continue.

Parking is 31 per night, then there is tax and tipping valet. Added about $90 to our 2 night stay.

The staff and location were awesome!

They double charged me for parking but fixed it immediately when I pointed it out.

Great food menu with healthy choices. Friendly staff. Nice tall ceilings in room. Great location. Nice decor for the holidays.

What a great stay! The staff was helpful and friendly from start to finish. It was like taking a step back in time without having to give up any modern conveniences. The price is worth all the little details.

Everything was great Staff was very friendly and helpful Our room was awesome and so was the view. Definitely coming back !!

Only a couple small things that I would have to say was the sink was plugged due to the little mount in the drain was disconnected, but they fixed it right away which was great !! And there was food left behind by the previous guests in our small fridge it's ok no biggie

The room was a nice size also great view

The lights were dim in the room. Definitely needs better lighting.

It's near the airport, that much is for certain. You do have to do a crazy u-turn across 3 lanes of traffic if you're driving to get there. Staff is also very nice.

Come here if you like your hotels a little dirty, cause keeping it clean ain't their bag. you get what you pay for and at the quality inn near the airport, that isn't a lot. The breakfast made me sick and the whole place is dated and covered in grafitti.

Staff was excellent and rooms were clean

Pillows were to small and lumpy..there were no vending machines on third floor even thou there is a sign for it..had to go all the way to first floor to get a snack or drink

Loved it ! Hotel staff was VERY friendly. The hotel was so clean , and exactly like the pic. 2 thumbs up.

Location- Did not front directly on the busy highway; therefore, much less road noise than you usually find. Beds & pillows are extremely comfortable. Nice, fresh fruit is available at breakfast.

Did not have real cream or 1/2 & 1/2 available for the coffee-only the nasty fake stuff.

I didn't have the cleanliness issues others did; the hotel needs a refurbishment but it was clean. There aren't many luxuries offered and the room is laid out strangely. It wasn't overly comfortable to hang out in but we didn't plan to be in our room all that much.

I had a challenge with a late check out and there were no apologies offered even though I watched the night clerk record the request in her evening log. Service was not great here but it was the cheapest hotel for the evening so I guess what does one expect?

It was relatively close to where I needed to be.

The internet was pretty slow, I paid for the upgraded speed and didn't really notice a difference. There were also times I came to the front desk for a question and no one was there or even close by.

It was near the Capitol and many good restaurants. We especially enjoyed Maria at the coffee/snack counter who had our coffee poured when we appeared in the morning. She was delightful. The staff was exceptionally accommodating. Overall, it was a good stay. Easy parking for vehicles but there is a daily charge, less if you self-park.

We were there five nights; two of those nights the room was not cleaned. The first time, we mentioned it. When it happened again the second night we were pretty vocal about our frustration and dissatisfaction. The room did get cleaned the following day but it was our last night there. At checkout they did offer a discount and apologized.

Decent room, close to the activities on 6th st

Kept up the last night by roudy people in nearby rooms.

Really good location to the Texas football game (about a 20 minute walk). Clean, comfortable room and a good value for the price.

You only get one set of towels a day and you need to take your used towels down to the front desk for new ones each time... so when it's hot & humid and you want to take two/three showers a day it's a little annoying unless you just use your wet towel to dry off again.

Great location for access to both downtown/Capitol and nice eastside neighborhoods (and Franklin BBQ!), very clean and felt freshly renovated.

The wifi basically didn't work and the staff could not care less about you. Also, the walls were REALLY thin and there seemed to be a bunch of parties and/or loud arguments on Friday night

Very nice accommodations and quick check in on a last minute booking. Would definitely stay there again.

There were really no negatives but a complimentary breakfast would have been a nice addition to my stay.

The room was very clean. The staff was courteous and helpful. The beds were very comfortable.

Overall it was clean, and the staff was good. It has a modern decor that appears to be from a recent face-lift. What I like about this property is that it has the basics covered.

Where this property loses is in the details some graffiti some rust low water pressure etc.

Front desk team were awesome. I truly believe they enjoy what they do and I would stay again because of the

The room was not swept or vacuum the floor. There were food crumbs on the desktop. I never took my shoes off

The RHS has one big asset. The location of the hotel is right on the "bat-bridge."

Hotel is just three stars. Nice. Clean. Serviceable. Devoid of luxury.

Location, downtown Austin on the Lake, close to walking and jogging trails, close to restaurants and entertainment

My suites were not available due to some booking issues through booking.com. Something about a credit card not being charged to hold the rooms. I was not notified by booking.com. Fortunately the hotel management found us two rooms, but they were not suites -- small rooms with a bed and couch.

Very comfortable beds, and a-c/climate control, nice breakfast and nice bar next door for a tasty meal. Internet access and pool.

Not the greatest location and a car or cab is needed for those visiting without wheels.

nice pool, but we came later, so couldn´t enjoy;

guite simple breakfast

Staff was really nice. It's in a great location.

Had to switch rooms upon arrival do to blood stains on one bed and questionable white crusty spots on the other. Found massive cockroach on the floors when we got back from being out all day in the new room. both me and the misses were covered in bites upon waking up. Almost certain it was of the bed varietal.

Just how close I was to the capital and ut

Nothing

The room was in major dos repair. Mold in the bathtub and paint and skuff marks on the wall as well. The lamp shade was brittle and is falling a part. Internet was useless.

Nothing

Never seen a more dirty uncaring hotel in my life I would never stay there again

This place needs to be inspected by the health department because the room was fithy, everything you touch was sticky. Wr wanted a none smoking room but the room we were in smells like smoke. The AC was not working, they have a ceiling fan. I am.writing their corporate office.

It was close to downtown area

Tiny roaches in restroom

helpful staff

Renovation work made accessing the front desk and the breakfast room less convenient. The lack of a microwave and refrigerator in my room was disappointing. I assume that it was related to the renovation as well.

my room was a conference room with overhead flourescent lights that they "transformed" into a bedroom; the battery in the fire alarm was low and beeped from 5:00 a.m. onward; the blow dryer was a fire hazard; my complaints to the front desk were ignored

The bed was so comfy!!! I did ask for help or suggestions for me and my 11 year old to do in the evening and the driver (I hate I didn't get his name) really tried his hardest to help me out. It was hard since Austin is more of an adult atmosphere at night but he keep looking & always looked at location & price of a cab since I didn't have a car. He finally found a spot we could try out & he drove us there even though it was slightly out of their driving distance. He said he didnt want my daughter to be bored & wanted her to enjoy her stay. Very polite and helpful!

There is construction going on but nothing bad and no noise.

The room was comfortable and clean and included everything you'd expect to have in a hotel room.

The hotel was under renovations during my stay so the atmosphere of the hotel wasn't too nice, but that's understandable. The renovation plans look like they will be impressive once they are completed.

Dried jelly on table next to bed, drug dealer down the hall way, family of 8 with kids running up and down hall at 10:30 pm, drunk drug addict passed out in in stairwell at 5:45 am.

Location, location, location. Dirty Sixth was super accessible.

The furniture was a bit dirty. The refrigerator, for example, was super filthy, like it hadn't been cleaned.

Cleanliness, and friendly staff. Downtown location is great for exploring 6th st area. South Congress is a long walk (esp. in hot sun), but was still do-able.

Parking at the hotel is $40 / night by valet. We ended up at a nearby garage @ $24 / night.

Location was great and the staff couldn't have been nicer and more helpful.

The staff was very helpful and friendly.

Noise, both because of the thinness of walls resulting in the noise and the highway.

Good value for money; very friendly and helpful staff.

Some rooms do not have windows. Breakfast is very basic (no meat or cheese, for example)

Location

It took me 1h to get check-in due a reservation issue Bed sheets, covers, old.

Perfect location near downtown, right off expressway. Especially given the location, it was a good value for the money. Room was decent, basic.

Poor insulation on the doors mean you hear everything going on outside. My husband, who is a light sleeper, couldn't sleep. Rooms need some updates, looks like they were halfway remodeled. New shower would be good, light fixtures. Breakfast had few options, no space, and items ran out like fresh fruit. All in all, I'd probably be back if I were in a bind to find a room again.

they wouldn't let me check in until 5pm, yet their policy is 3 pm, because of this i was late to an event. oilet clogged after one flush. Dirty rooms. horrible experience

Location was good for the event we had to attend in Austin. Beds were pretty comfy.

Despite the fact that we had reserved (a week in advance) and prepaid for a non-smoking room, when we arrived we got the last room they had, which was a smoking room. It was disgusting! Opening the windows and running the AC on high didn't help much. I guess because this is an extended stay hotel, some guests do smoke in the rooms for days on end. Beware that this could happen to you, because I think that one of the hotel's 4 floors consists entirely of smoking rooms. In addition, we had reserved a room with a queen bed and got one with two doubles.

The room and bed were big, that was the only good thing.

Bugs EVERYWHERE! I had a reservation for 3 pm, arrived at 4:30 and they weren't sure if they had any clean rooms. They did end up having a clean one, right next to the pool which is having MAJOR construction being done. Lots of shady people, LOUD area in general right next to the highway, No dressers with drawers, no hangers in closet. Burn holes and stains in bed cover. Awkward shower/bathroom. The main room with one bed was huge while the bathroom was barely maneuverable. Cracks in floor, probably where bugs were coming in. The front desk was staffed by children, basically. When I came in multiple times showing bugs in towels that I was catching they were asking ME what they wanted THEM to do. Ridiculous. Worst hotel experience ever.

We showed up at noon and there was no rooms available. We had to wait until 3pm. We didn't get any towels until 7pm. The pool was empty. Not the greatest experience not the worst.

I liked how close it was to 6th street and the shuttle van that was able to take us for free. Also the drinks and snacks the hotel had for the guest.

I didnt like that the courtyard wasnt open and under contstruction

Staff was very helpful and the restaurant food was very good!

I enjoyed the area and ease of access to interstate and local areas.

Cable was not working and slow internet. Kinda got tired of watching Poltergiest on the TV!

Nothing

Everything