It wasn't far from the airport. Where do I begin.... 1. It was very old no updates 2. The shower was dirty 3. The shower needed to be resurfaced 4. The refrigerator barely kept food cold, food went bad 5. The palm trees were so dusty they are dying :-( 6. I asked for the GM he never got back to me. Terrible hotel, just terrible
Great place for my child's 21st birthday party! Temperature of room...needed ability to make room cooler and less stuffy.
I was impressed with the gentleman Marrow, he was very polite, and enjoys his job. He was dispatched to take us downtown to 6th street. I would definitely give him 5 stars. The staff was friendly. Very outgoing. Great experience. The literature on the hotel was misleading. We were there on Valentine's day, and the information we read was that breakfast would be served until 10:30, since it was presidents day, but it was closed down at 9 am. A little hungry the next morning.
The staff was so friendly, helpful, and the accommodations were fantastic
Free happy hour and appearance of common area. The room's plumbing and mediocre cleanliness.
Get up for the breakfast, it's free and awesome. Get back for the reception for 2 hours in the evening and have a free cocktail. The couch pulls out for an extra bed. Room has a small table big enough to play a game of cards. Cab ride away from downtown. Nice location, easy to get to and from. Staff is friendly and cool.
The renovations on the main hotel level were unexpected and, when done, will no doubt be places to see and be seen...this trip though, could be provided at a discount.
Loved the new rooms and the pool was quite nice. Wish it didn't cost me so much
Great rooms and perfect location Staff was incredibly rude and continually incompetent
The staff was extremely helpful and alert to guests needs. It was an amazing hotel in an amazing city!
the proximity to 6th street
Nice room Never received a wake up call
Very close to sixth street and convenient if you want to go out for a night on the town. Beds and rooms were very clean. Would def recommend to anyone or stay there again.
Free breakfast at Exsecutive Floor When check-in, rate of room charge are mininput higer.
Hotel was nice, close to everything, view from 19th floor was really nice facing 6th street. Nice fridge in the room and room was comfortable. Parking was easy although pricey. was a nice stay Don't want to be overly negative here as I had a good stay, however couple things I like to point out. Movies are expensive to rent from on-demand most people probably won't, but 20 bucks seems high to me. (This unfortunately left a bad taste) Although there was nothing to say which line is for Honors members, if your not an Honors member and get in a long line to check in and that line happens to be for Honors members expect some Hilton person to look disgusted and call you out in front of everyone and divert you to another line like a red headed step-child. Basically if you stay at Hilton you better be an Honors member or your just some poor trash that needs to stay clear of the decent upstanding Honors members.
Great location for access to entertainment. Excellent buffet breakfast to tide us through the day. Staff very friendly and helpful. Cigarette butts in surrounding walkway near the river. Nearby ash tray. People are pigs. Sofa bed sheets pretty rough.
Very close to downtown clubs and restaurants. Good restaurant on 18th floor. Safe area. Very tiny pool. Really it was the same size as the spa. It was just for cooling off.
The staff was extremely friendly and helpful here and the price was better than most hotels in the city. We really enjoyed our stay here! Valet parking is pricey
The hotel staff was friendly and helpful. The hotel was close to the location for the wedding we were attending.
The staff was amazing. Very nice and helpful. The bed was very comfortable. The location was perfect for what we wanted. The room was a bit muggy and humid.
Convenient location $16 a plate for breakfast with no warning. $30 mandatory valet with no warning.
Good front desk service Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!
Location and price. The front desk person was not accommodating. Had booked a king bed for my wife and I and at check in was simply told they don't have one and that we would need to take a room with 2 double beds instead if her upgrading us to a different room w a king. Upon arrival at our room, the keys did not work and then had to move rooms
Good room nice both room
The location is excellent for Austin downtown activities Poor Internet connection
The place was very clean and the bed was comfortable. The staff was excellent and the location is great if you want to hit the downtown Austin touristy stuff (which is plentiful). The bathroom was extremely small (you had to step outside the bathroom to dry off), and rather weirdly, the toilet was shallow -- which I mention because you WILL get wet using this toilet. Very uncomfortable for a man. Never seen a toilet like that, and I hope to never see another one again. The AC didn't work well and was a bit noisy.
Breakfast was delicious, beds were adjustable, room had great amenities, very clean, greatly enjoyed my stay The hallways were a little loud
Great location. Only one attendant on duty while checking in and checking out. We checked in early and checked out early and both times we had to wait in line. Great value. Please continue.
The location was excellent. Easy to get around Austin from the location and very relaxing with good service and staff. The fee for parking was the only thing that I exerienced at the hotel that I did not like. Fourteen dollars per day was excessive in my opinion.
the staff were very helpful and polite, the property is beautiful.
The decor in the lobby and lounge areas is very nice -- stylish and modern, with a Texas accent. The rooms are also stylish and comfortable.
the cleaniness of the hotel and the wonderful resturant the staff was very friendly!!but the young men at the front door to service you on arrival were courteous and very professional no
Parking is 31 per night, then there is tax and tipping valet. Added about $90 to our 2 night stay.
The staff and location were awesome! They double charged me for parking but fixed it immediately when I pointed it out.
- Free breakfast - Complementary Happy hour - Complementary Snacks/brown bags
the location and the pool the parking with the valet service is quite expensive
Location on 6th street was unmatched, excellent service as should be expected The room i was in wasnt worth the price paid, even though location couldnt be better.
Had massive character and charm. Gorgeous lobby. Bar always always had a nice vibe. There was an old musty odor in the bar and lobby. Reminded me of an old basement. Parking was $40/day.
Great food menu with healthy choices. Friendly staff. Nice tall ceilings in room. Great location. Nice decor for the holidays.
beautiful location in the middle of the city. Rooms are beautiful and very romantic.
We had a wonderful stay at the driskill. The staff was very helpful with suggestions on what to do in the area. We were staying for my birthday and web we arrived they had chocolate covered strawberries and champagne delivered to the room.
Bed was amazing, architecture was beautiful, right in the heart of 6th street entertainment district Had issues with Valet parking service on two separate occasions. Normally I wouldn't mind, but when I have to pay for parking at a nightly rate then I expect service to match.
The hotel decor and ambiance is very nicely done, makes you feel like you are in the midst of royalty. The bed is very comfortable. The service is excellent, we needed a few extra things since my wife wanted to celebrate my birthday. The bakery downstairs made a real good cake. The location of the hotel is great, it is right in the middle of the nightlife of Austin and makes going bar hopping or clubbing that much easier, cant imagine a better location. The elevator floor tiles were duck taped on which was odd. The room is a little small by texas standards but ok by NY standards. There is a surprising number fo bums on the streets outside, just ignore them and be on your own way, if you are from NYC you'll be fine but even otherwise nothing to be alarmed of. A bit pricey.
What a great stay! The staff was helpful and friendly from start to finish. It was like taking a step back in time without having to give up any modern conveniences. The price is worth all the little details.
The staff, at every level, were responsive and had amazing attitudes. Very well done.
Rooms were great better than average. Staff very friendly and helpful. The bathrooms didn't have fans and there was no fridge or microwave in room. Also thought parking was too expensive
Room was filthy when we first came in, beer bottle caps on the floor, bathroom amenities were all used half empty bottles ( lotions, shampoo and conditioner ).
Seemed very clean, friendly staff, great dining recommendations. Expected more for the price. Self park was not clear it was a charge until check out. Hotel drinks were pricey.
Location was good. A walk to downtown and south congress. Tv was broken, couldn't watch it. The bathroom was old feeling. Not what you would expect for $300/night.
The room was a nice size also great view The lights were dim in the room. Definitely needs better lighting.
I was placed in a recently upgraded room. Fit and finish was very modern, very clean, and comfortable for my 5 night stay. Restaurant and room service was very good. The location of the hotel was great. Directly next to Congress St. Bridge (bat bridge), pretty cool If you get a chance to check it out. The hotel sits directly on the recreation trail circling Lady Bird Lake, this was a great place to go for a walk or run. A quick walk across the bridge also put you in the core of downtown with lots of restaurant choices, Austin city limits, etc. The workout facility was also very nice and open 24 hours/ day. Overall great hotel and would stay again. Only reccomedation would be to have the simple sundries store open 24 hrs./ Day providing acces to snacks , medicines, etc. this would be a nice convenience and seems viable that it could be staffed by one of the night desk attendants as it is located right at the front desk anyway. Other than that, great stay.
Beautiful hotel. Within walking distance to downtown, Lady Bird Johnson and Congress. We normally stay at another hotel on the lake but after a negative experience we chose to stay here. We will be booking here from now on.
Everything was great Staff was very friendly and helpful Our room was awesome and so was the view. Definitely coming back !! Only a couple small things that I would have to say was the sink was plugged due to the little mount in the drain was disconnected, but they fixed it right away which was great !! And there was food left behind by the previous guests in our small fridge it's ok no biggie
It's near the airport, that much is for certain. You do have to do a crazy u-turn across 3 lanes of traffic if you're driving to get there. Staff is also very nice. Come here if you like your hotels a little dirty, cause keeping it clean ain't their bag. you get what you pay for and at the quality inn near the airport, that isn't a lot. The breakfast made me sick and the whole place is dated and covered in grafitti.
Staff was excellent and rooms were clean Pillows were to small and lumpy..there were no vending machines on third floor even thou there is a sign for it..had to go all the way to first floor to get a snack or drink
I enjoyed the bed very comfortable and clean the breakfast was delicious N/a
The staff was friendly and very nice. Room so clean and did not smell like an old cig. Loved the fact that if you smoked in the rooms you got charged! Once again the staff was great!!!! N/A
Great customer service. The absolute only complaint was that the elevator needed to be reprinted.
Overall great experience. Courteous staff, clean rooms, nice breakfast menu Can't think of anything
They should fire Gabriel, terrible person and employee, I will never go back to this hotel because this terrible employee, is discousting. They should do a better selection.
The room was very welcoming. Not enough staff to deal with the kids soccer teams in town. Supposedly not all of your front desk staff has been trained on how to make the cocktails or Starbucks coffee that you rave that is available.
Location- Did not front directly on the busy highway; therefore, much less road noise than you usually find. Beds & pillows are extremely comfortable. Nice, fresh fruit is available at breakfast. Did not have real cream or 1/2 & 1/2 available for the coffee-only the nasty fake stuff.
The staff was professional and hospitable. Very nice stay. Only 5 minutes to downtown.
Loved it ! Hotel staff was VERY friendly. The hotel was so clean , and exactly like the pic. 2 thumbs up.
Staff was extremely friendly and the room was very nice and clean! Great location right off the highway, perfectly right in the middle of work and fun! The complimentary breakfast was mediocre. I didn't know you could mess up eggs, bacon and fruit, but all of the non cooked items were perfect! Also we were charged an extra $30 after our stay, currently not sure why. Only one elevator worked, it didn't bother us but I could see it becoming a hassle for others.
Staff Noisy elevator
The staff were nice and accommodating. This hotel's overall quality of construction appeared to be inferior to the typical Hyatt Place. When the door shut, the entire wall shook and the sink faucets were loose. The bed was very firm
We always go to this hotel because it is a nice hotel, clean, good location, good price. The water pressure was not strong enough or it could have been the shower head.
Breakfast for the family was great, clean room, perfect size for a family of 4. Staff was polite and helpful Shower fixture warm and cold water are opposite typical showers. Tv wouldn't always work
Staff really nice, and was a really enjoyable stay, looking forward to stay there again.
Location is key to this place. It is a bike's ride away from anywhere you would want to go. And the elevators are big enough to carry two bikes at a time. Despite what many other reviews said, our room was clean. The A/C worked but did not get cold enough. We woke up pretty warm each morning.
- Inexpensive compared to other local hotels - Great location right next to downtown Austin. It is under a mile to many fun areas downtown and along S Congress Street. - Complimentary Wifi (slow, but free, so can't complain) - Complimentary "grab-and-go" breakfast (very limited, but again, free) - Lots of free parking - Front desk staff hung out chatting in the office behind the desk and needed to be called. - The maid on our floor seemed to spend extensive amounts of time on her cell phone in the hall (she probably should have spent more time cleaning rooms) - Our first room had a live cricket in the bathroom, a spider in the bed and long black hair on the towels, toilet and sink. We requested a second room and they obliged since they said bugs were a health issue. - Our second room had a dead cricket in the middle of the kitchen floor when we walked in (not sure how it was missed during cleaning). We didn't want to change again so we stayed, but we eventually noticed black mold in the shower and woke to find a beetle cozying up with us on our last morning. - The first night we requested coffee mugs at the front desk. The employee told us he had some paperwork to complete and then he would bring them up to our room; an hour later they had not arrived and there was no one at the desk. The next day they were handed to us in 5 seconds when we asked - not sure why that didn't happen the night before. - The tub spout diverter was broken, but with some muscle I was able to get about 50% of the water to come out of the shower head. (even with only 50% the pressure was acceptable) - No business center with a printer for boarding passes. - We were charged a $69 cleaning fee after we left which we are fighting. Besides wet towels hanging in the bathroom, trash in the garbage, and an unmade bed, the room was exactly as it was when we arrived. I even fixed the aspect ratio on the TV.
The location is close to the Plalmer events Center with lots of parking. Every surface was dirty. The draws had crumbs in them, the mirrors had layers of toothpaste and make-up caked on them, the sheets were full of hair, the comforter was visibly dirty, and the shower still had the last occupant's hair. "Newly renovated" apparently means platter painting the existing tile and counter surfaces and faux finishing the light fixtures. They didn't even bother to replace the moldy caulk around the tub. The walls are so thin than you can hear people using the toilet from the hallway!
It was cheap. It was dirty, and somehow I tried to book an address that was other than what I was given.
Was there for ACL and it was close in proximity between Zilker Park and Downtown Austin. A quick bike ride to either location on a B-cycle and under 30 minutes is free. The location was about the only redeeming factor. The room was dirty. If it had been any other weekend than ACL, I would have left and found another hotel room because it was not what I would consider to be acceptable. I am by no means a germaphobe or overly picky person by any means, I understand that there is only so much you can do with a hotel room and you inherently accept some level of dirtiness - but I would consider this above the acceptable threshold. The garbage bins were not cleaned out from the previous customers, there were several drawers with crumbs and dirt in them that wasn't cleaned out, and the bathtub was gross and had mildew. But, since every other hotel in the area was booked solid, we decided to stay. I had to go around and kill all the bugs in the room first, as well as disinfect the counters and bathtub. The comforter, with all of the unsightly stains on it, was removed from the bed immediately and put on the ground - where it stayed for the weekend. The crumby drawers were off limits and instead we just lived out of the suitcase for the weekend. We asked for fresh set of sheets and pillow cases and changed the bedding and that made it okay for the 3 days we were there. I ended up saving probably $150-200 total by staying there versus another hotel in the area, so I guess you get what you pay for.
The room was large and the location was great. The hotel was loud - lots of noise from the street and other guests. The beds were hard and uncomfortable. Also, the side doors did not require a key card to enter, which made us feel unsafe.
Location was amazing. We went during the start of the recent monsoon season so much travelling or exploring on foot meant a wet time. The locations was awesome to catch an Uber to the bars or to local areas to see. I think we picked a bad weekend with quite a few events going on. This is the only way I can explain the crazy price. We booked late but the price we paid was twice what I would have expected to pay for the facilities. It was one of the cheapest locations that weekend though so that is the only reason we were there.
It was relatively close to where I needed to be. The internet was pretty slow, I paid for the upgraded speed and didn't really notice a difference. There were also times I came to the front desk for a question and no one was there or even close by.
Very conveniently located to the Palmer Event Center/The Long Center, Zilker Park and the SoCo area. The price was a bit high for the quality of the hotel.
Better than a park bench? Upon arrival I realized my hair dryer was broken. Rather than try to provide any support to fix my broken hair dryer, the front desk told me I would receive one night stay gratis. I foolishly believed this. Later when I asked where my refund was, my requests for information was ignored and I realized how upfront this deception had been. Wow, not many can lie outright. Other than that, I was surprised that I needed to bring dirty towels to the front desk to get new towels, front desk again for hangers, tissue and toilet paper. A very expensive hotel for this level of service. Finally, it was dirty and noisy.
I didn't have the cleanliness issues others did; the hotel needs a refurbishment but it was clean. There aren't many luxuries offered and the room is laid out strangely. It wasn't overly comfortable to hang out in but we didn't plan to be in our room all that much. I had a challenge with a late check out and there were no apologies offered even though I watched the night clerk record the request in her evening log. Service was not great here but it was the cheapest hotel for the evening so I guess what does one expect?
The room and TV was nice the shower was grimy
room size and bed I didn't like paying an additional $23 to park at the hotel. No mini fridge and no microwaves in the rooms. I did not like paying $3.50 for bottled water in the room. No exhaust fan in the bath room. Very hard water.
Terribly loud street music till midnight. Very thin walls.
Loved the room and how clean it is. The breakfast buffet was great. Parking could be a little cheaper...but overall it's a great hotel . Vents in the bathroom would be nice. But everything was really great.
The pool The pool service took too long for drinks
Staff was excellent, room was clean, bed was comfortable, wi-fi was strong. Would have liked to have a mini-fridge in room. Hotel was overrun by high school children. They were loud, and made simple things like using the elevators/ice machine miserable. I fully understand that this was not the Hotel's fault.
The location of this hotel was absolutely perfect. The staff were very accomodating. The rooms were wonderfully spacious and clean so absolutely no complaints there. I would probably never again stay at a hotel under construction for the amount of money I paid. I had no idea the extent of the construction before and while booking. It had elevators non functioning and we had to use service elevators at one point it was just odd. I could have stayed at a five star for the price I paid minus the construction.
The staff were very quick to help with anything we needed. After searching the vending machines on our floor and those above and below us for bottled water, we called down to the front desk to ask where we could find some to purchase, and they immediately had four bottles sent up at no charge, which arrived quicker than I'd have thought the elevators would allow. The bed and pillows were very uncomfortable. I have back problems, and the bed, though a pillowtop, had springs that were easily felt through the mattress top. The pillows were fine down, but far too soft to provide any support--though I'll be the first to admit, I'm picky about my pillows.
Hotel was very comfortable. It is within walking distance to major attractions in Austin. Yet the price was very competitive. I have enjoyed the stay despite some critique of construction going on. It didn't bother me a bit. Strongly recommended.
Decent room, close to the activities on 6th st Kept up the last night by roudy people in nearby rooms.
The butt sniffers at the front desk wouldn't allow me to check in since I am only 20 and 10 months (not 21), even though it was prepaid and they had my card on file. I had to get a friend to come cosign the room with me to be able to claim it... Total ridiculousness and they could have been more accommodating.
It was near the Capitol and many good restaurants. We especially enjoyed Maria at the coffee/snack counter who had our coffee poured when we appeared in the morning. She was delightful. The staff was exceptionally accommodating. Overall, it was a good stay. Easy parking for vehicles but there is a daily charge, less if you self-park. We were there five nights; two of those nights the room was not cleaned. The first time, we mentioned it. When it happened again the second night we were pretty vocal about our frustration and dissatisfaction. The room did get cleaned the following day but it was our last night there. At checkout they did offer a discount and apologized.
Great location for access to both downtown/Capitol and nice eastside neighborhoods (and Franklin BBQ!), very clean and felt freshly renovated. The wifi basically didn't work and the staff could not care less about you. Also, the walls were REALLY thin and there seemed to be a bunch of parties and/or loud arguments on Friday night
Rooms were well cleaned. No respect for the 'do not disturb' signs, both mornings.
I was very upset that no one told me that the motel was under construction. I made my reservations on the phone, and they had every chance to tell me, but didn't. And then they lied and said, "No, we tell everyone". Wrong. I do not like being deceived. And they wouldn't bend an inch on my rate. There was absolutely NO way I would have booked this stay at a hotel that was under construction had I known.
It had easy access to the highway but our room near the back was very quiet. It was within walking distance of 6th street. The floors must be cleaned with oil rags. Our feet turned black. We were told the breakfast was until 10:00, but found out on Mnday that during the week it is only until 9:00.
The room was great. It was renovated and comfortable. It had a nice microwave, coffee pot, and fridge. Room service didn't clean our room one day. We called the front desk. He assured us they would be right up. They never came. We called back and he told us they left for the day. At the very least all we asked the front desk for was new towels. They brought us two bath mats. Very unacceptable. We went back to the front desk for the third time and got two more ratty looking towels. Customer service that day was very poor. Another night, some other guests were so rowdy that the police were called. I realize that was out of the hotels control.
The room was inexpensive. Did not sleep well, other guests were loud outside the room at 3:00am, not as close to down town as I expected.
Really good location to the Texas football game (about a 20 minute walk). Clean, comfortable room and a good value for the price. You only get one set of towels a day and you need to take your used towels down to the front desk for new ones each time... so when it's hot & humid and you want to take two/three showers a day it's a little annoying unless you just use your wet towel to dry off again.
Great location. Great room and very clean. Very good value Staff was very rude on multiple occasions for no reason. We were not complaining about anything, but to perform basic tasks like check in or check out we were met with unfriendly people. We had to go back multiple times to get our keys to work to get into our room
We love the location and the extra space with the pull out sofa! Also Tunisia who works at the front desk is exceptional at customer service. She just gets it-and quickly! You should promote her or at least hang on to her!! Cleanliness around the pool area
The helpfulness of the staff and the location
Very nice accommodations and quick check in on a last minute booking. Would definitely stay there again. There were really no negatives but a complimentary breakfast would have been a nice addition to my stay.
The room was very clean. The staff was courteous and helpful. The beds were very comfortable.
Wonderful view of town lake from this room. Great room size. The attached parking garage was a poor value and the hotel lets unauthorized persons take up the handicapped parking spaces.
The hotel was located in the center of the city. A walk to the conference center took only 5 minutes.
It has a great location, the staff was very friendly and helpful and the Starbucks and Friday's in the lounge were very convenient! It was about 20 blocks from Royal Memorial Stadium. I wish it were closer to the University.
Convenient toconference center, Staff helpful. Room comfortable, and spacious with pleasant view. Beds good Hotel startting to show signs of age so fixtures and fittings not up to date
Location, Starbucks for quick breakfast. Much too noisy. The single-pane windows do not protect from the traffic noise of Cesar Chavez, noisy trucks at 2:00am and heavy traffic until midnight. Noisy ice machines.
The RHS has one big asset. The location of the hotel is right on the "bat-bridge." Hotel is just three stars. Nice. Clean. Serviceable. Devoid of luxury.
great friendly staff in the very reasonably priced TGI Fridays bar (this was SXSW festival week) pity they didn't stay open later during the early part of SXSW week as they would have persuaded many older festival goers to make it back to the bar towards the end of the night! lots of noise from our room overlooking Chaves/ Congress junction could do with triple glazing on that side of the hotel
Perfect view of Town Lake. The city was within walking distance. The sleep number bed was a plus! The hotel did not have my reservation from Booking.com on their records. I had to print out my confirmation email from Booking.com in order to get my room.
The quality and comfort of the hotel and it's proximity to downtown
Location, downtown Austin on the Lake, close to walking and jogging trails, close to restaurants and entertainment My suites were not available due to some booking issues through booking.com. Something about a credit card not being charged to hold the rooms. I was not notified by booking.com. Fortunately the hotel management found us two rooms, but they were not suites -- small rooms with a bed and couch.
Overall it was clean, and the staff was good. It has a modern decor that appears to be from a recent face-lift. What I like about this property is that it has the basics covered. Where this property loses is in the details some graffiti some rust low water pressure etc.
Room was clean and actually much bigger than I was expecting. I also didn't expect to have a microwave or fridge in the room, and it had both. The pillows were kind of thin and flat. The internet was slow to the point of being unusable.
Everything. Having to go outside to smoke.
Front desk team were awesome. I truly believe they enjoy what they do and I would stay again because of the The room was not swept or vacuum the floor. There were food crumbs on the desktop. I never took my shoes off
I liked everything.... Except the check in time that was posted on the Internet was different from the actual time posed in the facility and when I arrived I was forced to wait over an hour to check in.
The entire facility was nice. Lobby was nice. Felt like it was in a safe area. They offered room service and even delivered tooth paste that we forgot to bring. That was very hospitable. The drive to downtown was a little further than I hoped but still a good stay. My only complaint was that the hall smelled terribly. Luckily the room didn't.
Painting our door when when came in and it was wet for 2 days.. Paint got on my shirt. Power went out for the night and the phones did not work for 3 days. Also the outlet didn't work near any mirrors
Location was great and close to town, staff was very friendly and attentive. A great experience that I would do again.
The room was clean , the employees extremely nice and congenial. The maid vacuuming the room next door at 8 am on a Sunday morning.
The rooms were very noisy. Throughout the day/night we heard constant slamming doors & loud conversations from house keeping. Also, the shower head was way to powerful. It hurt to take a showers! To end out trip my husband left his wedding band. We called the hotel as soon as our plane landed. We left numerous messages and never got a call back. Two days later I finally got a hold of a manger. By then the room was occupied by 2 different people (which I was informed) & of course they NEVER found my husband's ring! If we would of spoken to someone sooner maybe it would of been found.
Location Beds need to be tempered pedic
Perfect location and a good price. The hotel is not great, but it works for a one night stay. It had a smell and my security latch was broken. Wifi only worked sometimes. I was comfortable paying the price I did for the stay. Do not expect much. It is a basic room to sleep in for the night. There is no breakfast or coffee. There is nothing exciting about this hotel.
Location Hotel shows age...needs a big refresh.
nice pool, but we came later, so couldn´t enjoy; guite simple breakfast
Location, price, pretty good breakfast
That there was a restaurant attached to the Inn, which made it very convenient for us.
It was easy to get to and close to major attractions of Austin. I was very disappointed with the cleanliness of the room. There was hair on the surround and in the drain of the bathtub. The towels smelled stale and the bed linens of one bed were wrinkled as to indicate someone had been either sitting or lying on the bed after it had been "cleaned" and prepared for my arrival. Although cleanliness is not everything, it certainly trumps everything else.
Very comfortable beds, and a-c/climate control, nice breakfast and nice bar next door for a tasty meal. Internet access and pool. Not the greatest location and a car or cab is needed for those visiting without wheels.
Room is quipped with coffee maker and refridgerator
Staff was really nice. It's in a great location. Had to switch rooms upon arrival do to blood stains on one bed and questionable white crusty spots on the other. Found massive cockroach on the floors when we got back from being out all day in the new room. both me and the misses were covered in bites upon waking up. Almost certain it was of the bed varietal.
I needed to leave early as I was concerned for my saftey. It appeared the mainteance man was following me to my room. I did not go directly to my room as he was entering and exiting other rooms near mine and when I went down the hall he was right behind me. Maybe this was coincedential but it gave me serious concern.
central position, helpful staff pay to park, should have been added online when booking no restaurant. fair breakfast
The location is close enough to walk to downtown, but far enough away to not be disturbed by late nighters in the streets. This hotel is an $80 a night hotel at best. I was charged over $220. You are forced to use the valet parking which was an extra $14 per vehicle which I didn't realize when I booked. The room had mold in the showers and there were several hairs stuck to the wall in the bathroom/sink area. On top of everything, I was charged twice for the room after a checked my bank statement due to a mistake at the front desk. The same exact thing happened to a friend of ours staying in another room. We received no phone calls to notify us of the mistake. Will not be going back again. You're better off staying at the Super 8 down the road. Thank you very little.
The location is perfect. The hotel is overpriced. You are REQUIRED to use the valet parking at $14 a night. Between the time the valet took our car and we kicked it up a few hours later, a large scratch was left in one our car doors. The rooms don't have refrigerators and are quite small for the nightly cost.
Nice beds and pillows Breakfast was limited
Worked better than I thought that breakfast was in a room across the parking lot from the lobby. I liked being just a few steps from the Capitol building since I hadn't been inside as an adult. The location was close enough to downtown to walk (5 mins to 6th Street), but quite a bit further to go to the more adult area of 2nd Street. Staff was friendly and after my visit quickly corrected a mistake in my billing. Worked great that I had pre-paid via Kayak and had no problems getting my room immediately. Breakfast was included (hard to find) but be aware the only protein was hardboiled eggs and there was very little fruit. At least there were (make your own) waffles! The construction noise across the street was not very conducive to sleeping late on the weekend. There was a huge gap under the door where light came in and A/C went out - like a motel instead of a hotel. The parking was mandatory valet @ 12.99/day and I don't remember that being listed online (at Kayak). Of course there wasn't another close place to park so I guess it was better than $20/night like some places downtown. This place got very crowded on Labor Day weekend, so check in and check out were kind of crazy.
Just how close I was to the capital and ut Nothing
It was fairly clean It was noisy, but it wasn't excessive
I only stayed l night instead of 4 nights as it was terrible. I liked the location very much. The acoustics are so terrible that one cannot sleep due to the noise. You can literally hear someone urinating, talking loudly,etc.
Location is very convenient. Hotel was average by all accounts. Negatives were two factors. The first was the inflated price for the weekend due to the F1 championship. This was unfortunate but nothing unusual. The real complaint was the noise levels through the night. Sounded like I was at a block party until 4am with no effort by the staff to speak with the noisy guests.
Our room had been freshly painted. Room was clean and staff was friendly. Breakfast consisted of waffles and pastries, but we like waffles, so we were good! Rates were reasonable. The mattress has a plastic cover. Good for cleanliness concerns, but not for comfort!
Nothing Never seen a more dirty uncaring hotel in my life I would never stay there again
Nothing! Popcorn, bottle caps, trash in the room. The beds were like boards. Super hard. Condom packages all over the parking lot. Mary at the desk was rude and incompetent.
The water was hot and the room was clean. The breakfast was disapointing
Good value. Poor location for visitors.
The room was in major dos repair. Mold in the bathtub and paint and skuff marks on the wall as well. The lamp shade was brittle and is falling a part. Internet was useless.
Very cheap and basic but a comfortable clean place to stay. Good value, though room smelled a bit funny. Nice quiet place for a couple hours before heading into the city. Very basic, neighborhood a bit sketchy, and breakfast was a joke.
Rates were pretty cheap, staff was very nice. Facility is old and not well kept up. Definitely in need of renovation. Area surrounding is not great, as an example, the parking lot is fenced in and there are security patrols at night time. In addition, the main lobby entrance is closed at night and a side one requiring card access is the only one open. Hallways had musty smell, rooms were slightly better. Bathrooms showed their age (peeling paint, gaps in the shower stall), though were generally clean. 1 of 3 bath towels was extremely dirty, like someone used it then put it back and it never got changed. Overall would only stay here in the future if budget was primary concern, otherwise would pay more to stay somewhere nicer.
Cheerful, knowledgeable and helpful front desk staff--especially with regard to excellent dining options in Austin. The only access to, and exit from, the hotel was a driveway directly to the I-35 frontage road going southbound. A little too much high-speed excitement for me! (And it really confuses the GPS.)
Professional staff. Was in my room resting within 5 minutes of arrival.
I liked how we didn't have to wait that long to check in. Plus they also had elevators for your convenience. I didnt like how the breakfast hours were. The mini fridge wasn't keeping our food cold.
This place needs to be inspected by the health department because the room was fithy, everything you touch was sticky. Wr wanted a none smoking room but the room we were in smells like smoke. The AC was not working, they have a ceiling fan. I am.writing their corporate office.
Not much Not much
Beds were very comfortable and rooms were quiet
The beds were nice, the bathroom was spacious for two people. I really enjoyed fan in the bedroom, they were very accommodating and let us have extra keys when ours stopped working! Would stay again! the breakfast was disappointing.
had fridge clean inside the rooms but dirty outside and all around the building. Also somewhat of a rough crowd, people shouting and arguing loudly in the parking at fairly late hours.
It was close to downtown area Tiny roaches in restroom
That it was right off the freeway. The bathroom was falling apart, had holes in the doors, and the towel holders were hanging by just a few threads. The bed was miserable, the pillows were basically non existent and the mattress even had holes in the sides. Didn't realize that our booking was for a smoking room and boy did it stink. All of our clothes had to be washed. The AC unit shut off and on all through the night. Worst sleep ever!! This hotel should be no more than $40 a night!1!!
Room was clean, quiet, comfortable. Outside was dirty, too many people just hanging around outside does not feel safe.
Hardwood floors were nice Nowhere near university or downtown, next to loud freeway, holes in bedding, no towels upon arrival, MOLD IN BATHROOM, breakfast food was gross, staff was unfriendly, elevator was broken/under repair, ice machine not working
NOTHING ABOUT THE STAY AT ALL NO HELP FROM THE FRONT DESK THERE SHOULD BE A SECURITY GUARD PATROLLING THE AREA, ROOMS HAD A BAD ODER PEOPLE PARTING TILL 4:30 IN THE MORNING PLAYING VERY LOUD MUSIC ALSO FIGHTING AND YELLING GOING ON DRUG USE GOING ON OUTSIDE I WILL NEVER PUT MY FAMILY THROUGH THAT AGIAN.
I enjoyed the stay over all. The staff was friendly. It was super easy to find the location. The room was some what clean. The smell immediately as I stepped out of the room. Only Two pillows For Two Queen Size beds. Towels were gross.