Hilton Garden Inn Merrillville

The front desk staff was absolutely amazing! Apparently my reservation was never confirmed and the hotel didn’t have a room for us. My family was stuck in another state for two days with no hotel. The third party that your company used (Cancelon) is a bogus organization. I wasn’t contacted amd expected that I would have a room at this hotel. The front desk staff assisted me in finding a quality hotel.

Actually having a room in the hotel I booked.

2 days in a two where Room smelled like marijuana smoke after cleaning staff was done making the room. Not acceptable. Room was not properly cleaned.