Baymont by Wyndham Merrillville

Nothing

I would definitely give this rating much lower than a 2.5 if it would let me but unfortunately the website will not. The facility was a non smoking facility, but the second we stepped onto the 2nd floor the smoke smell was so strong that it took your breathe away. The pool was very cloudy and the water level was shocking, much lower than it should've been. The section that was supposed to be 3ft deep, the water was a good foot lower than that. Our room was HOT and humid. I turned the air down to 65, left and went to the pool. Came back about 45 mins later and no change in the temp of the room. Then there was an issue with the bed! There were markings of bed bugs all over the sheets. That was enough for me! I got mine and my kids things together and we left. I stopped by the front desk to let them know and to get my money back. The guy at the front desk told me to call back in the AM to speak with management. I did just that. Called the next morning, got a female on the phone, started to tell her my complaint. She interrupted me with " hold on hold on hold on". Came back to the phone after a few mins and said " ok I'm back, go on with your complaint ". I felt that to be so rude and so disrespectful and honestly just ghetto, considering the tone she had while saying it all. After I finished telling her all I had to say, Her response to the bed bugs and that I had pictures and a video of it was exactly what I thought it would be. She said that for bed bugs to be in room 225 was odd.. What does that mean? They know of bed bugs in other rooms but not that one?? Well whatever it meant, I knew that it meant I wasn't getting my refund back, so I called the corporate office. This particular hotel is actually privately owned and not an actual part of Wyndham, which explains why this hotel is as ghetto and trashy as they come. Do yourself a huge favor and stay away from this bed bug infested hotel!

Location

Refrigerator didn't work and had mold in it. Found a clipped toe nail on the carpet. Lamp didn't work...

AC worked.

Staff was clearly not on top of what of the room situation. Took over 25 minutes to get checked in and I was the only person in the lobby.

Nothing

Had mold in the room, pool extremely dirty, no remote for TV. Sheets and pillows very dirty floor was wet lamp broken in half, towles had holes in them.