Plussat: "Overall is perfect"
Plussat: "Seats were super comfortable!"
Plussat: "Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight."
Miinukset: "Prices have gone up"
Plussat: "Service, food, comfort, entertainment."
Plussat: "The crew was attentive and friendly!"
Plussat: "crew was good enough... but seats was not comfortable, screen was broken and in general plane was a bit old for 2019 futures"
Miinukset: "more space for legs, modern screens"
Miinukset: "Change the mousse flavor, please. The hummus was terrible."
Miinukset: "The crew isn’t very friendly, they do not know English very much."
Miinukset: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."
Plussat: "overall, service was great"
Miinukset: "seats are too narrow"
Miinukset: "This was the worst I have ever experienced. My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional. I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect."
Plussat: "The entertainment system (the movies, songs and ext) The food was good."
Miinukset: "The seats MUST be updated."
Plussat: "The food and quality of the flight was incredible."
Miinukset: "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."
Plussat: "Turkish A/L always professional and efficient."
Miinukset: "Unmanaged two-year olds crying throughout the 10-hour flight. Will avoid IST going forward as well. Chaotic airport with little or no management present. Had to wait through SIX separate lines for a simple flight transfer. Had the body scans TWICE. Ridiculous. Nearly missed my 10-hour flight to Chicago."
Plussat: "The flight itself was very nice quality again. Crew was very friendly, priority boarding for international business. pod seating was super comfortable."
Miinukset: "No alcohol beverage service before take off. One of the only airlines that does this. Also flight was delayed again in Istanbul. We were delayed on our layover in, and out of Istanbul. Both times stuck on the tarmac. I see this as a common problem"
Miinukset: "5 layers of security check for us bound flights. Group A, B, C & D almost boarded on the same time. Food was horrible."
Plussat: "A Lousy airline. Also for Americans: They don't issue visas to allow the passenger who lost their flight to go to a hotel. They stated that there was a diplomatic problem between Turkey and the US so they don't issues visas anymore to Americans. STAY AWAY FROM TURKISH AIRLINES!"
Plussat: "The food and entertainment was good. The crew was very nice."
Miinukset: "seats too small. I am 6 feet tall. The guy in front leaned back and my knees were jammed for 12 hours. I think this is a violation of gineva convention."
Miinukset: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
Plussat: "had a medical emergency mid flight and the crew was fantastic and accommodating."
Plussat: "Never flying back with this airline"
Miinukset: "Very bad customer service"
Plussat: "Everything was great."
Plussat: "Good service, friendly and hard working flight attendants Nice gift bag with toiletries"
Miinukset: "Head pads of a seat don't go low enough for my low height. Provided pillows helped though"
Plussat: "Enjoyed the service! Clean bathrooms with lotion! Good silverware for eating and nice tea!"
Miinukset: "USB did not work! Front of plane was boiling whereas back of plane was freezing. My friend was so hot she was sick many times because of the hotness of the plane."
Miinukset: "The service on Turkish airlines was not friendly or helpful. The food was not quality, or food tasting. The entertainment didn't include a lot of movies at all. One of the flights did even give headphones. The staff wasn't rude and not helpful, and didn't make the flight comfortable. I had high hopes flying with Turkish Airlines for the first time, but I was thoroughly disappointed with everything."
Plussat: "Food, no delays, entertainment, price"
Miinukset: "No leg room on the plain, the crew is ok, but not very friendly. Not flexible with kids menu (requested kids menu, but crew was not notified and was not able to provide any), not very clean inside the plane (tables were dirty and there was hair in the window)"
Plussat: "The flight was great. It was before the flight that was highly stressful"
Miinukset: "Boarding procedures in Istanbul were terrible. No communication. Lots of anxiety and stress. Running through airports."
Plussat: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat."
Miinukset: "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
Plussat: "food, large touch screen..."
Plussat: "Our flight from Zanzibar took off 40 minutes late and we made up no time in the air. We arrived at the Istanbul airport 20 minutes before our next flight was supposed to take off. Of course the gates were nowhere near each other so we ran as fast as we possibly could to catch our next flight. When we finally got to the gate, the employees were so kind to rush us through each step of security and get us to the door and there had to be at least 7 or 8 people who were working and doing whatever they could to get us on that flight. It meant so much! We had been up since 2am to catch our previous flight and just wanted to get home to our families and dogs! We were so grateful they worked so hard to get us on the plane!"
Miinukset: "Because we were late, we got what I'm guessing were the last two seats on the plane. The window seats in the last two rows. It was EXTREMELY tight back there. I'm just glad we were able to get on the plane but the comfort level was really not great and for a 10 hour flight, that stunk."
Plussat: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Miinukset: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
Miinukset: "Choice of food on business class was very limited"
Plussat: "Service was amazing! Highly recommend."
Plussat: "as above"
Miinukset: "as above"
Plussat: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Miinukset: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
Plussat: "Nothing, will never use this airline again."
Miinukset: "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."
Plussat: "Great customer service and food!"
Miinukset: "Nothing. They were great!!"
Plussat: "Food was fine and entertainment system was great. Watched movies the whole way. We arrived 1 hour early."
Miinukset: "I was pulled aside for extra security. That was fine but there were a few other passengers that should have been pulled over for extra security besides me. It took an extra 20 minutes for me to board the plane because of this and when I arrived to my seat an Arab woman was sitting in my place and refused to move to the middle seat. She said she could not and would not sit next to a man who was sitting on the other side. If this is a problem from the start, there should be a way to choose a seat according to gender. The stewardess found me another place in front of this woman who kicked my seat the whole way. She even argued with the stewardess about putting her suitcase above her in the rack and security was almost called. There should be something included in the flight information program about being polite to other passengers."
Plussat: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
Miinukset: "Boarding and airplane age."
Plussat: "The entertainment and toiletry handout with slippers was the only enjoyable event"
Miinukset: "It took 57 mins of checking my passport and boarding card at 3 stations while standing in line prior to. Boarding. We underwent screening upon entering the airport and at customs. This subjection to standing in the heat in 3 lines of additional checking was lunacy. The plane was nasty , no tissue or paper towel was available in the bathrooms. The one toilet was out of order prior to taking off 1 hour later than our scheduled departure time"
Miinukset: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
Plussat: "The flights attending."
Miinukset: "The waiting time for next flight."
Plussat: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Plussat: "The food was good, the flight attendants were mostly friendly and normal."
Miinukset: "While the flight attendants and crew inside the airplane were all friendly and nice , I can't say that for the employees inside the airport!!! They are the WORST employees I've ever seen! Multiple times, when I was trying to ask for help, they barely made eye contact or rudely ignored me! I was shocked! Never have I ever seen airport employees act so rude! One girl even was half asleep when I went up to her to ask for directions. She just pointed to the direction and didn't even look at me or say anything ! Never again will I fly with Turkish airlines."
Plussat: "Everything was really great!"
Plussat: "Security checks in a narrow area serving several flights to the USA took way too long time to board"
Flight was great even though it was delayed.
TsA was fast and efficient. Boarding was effortless, fast. Having a new and clean plane only amplified the experience
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
Plussat: "great everything!"
Plussat: "It was all good glad the last leg of the trip was pleasant."
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Miinukset: "Small plane, feels cramped"
Plussat: "Crew was friendly"
Miinukset: "The boarding process was rough and haphazard"
Plussat: "The crew did their best to deal with delay."
Miinukset: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Miinukset: "No sandwiches for sale just snack boxes"
Plussat: "The fight was very professionally carried out."
Miinukset: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Plussat: "It was ok"
Miinukset: "Seat the family together"
Miinukset: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Miinukset: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Plussat: "The crew really kept us updated on the many delays."
Miinukset: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Plussat: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Miinukset: "Delta needs to try harder to minimize flight delays."
Miinukset: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Plussat: "The seats were ok."
Miinukset: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Plussat: "Flight left on time"
Miinukset: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Plussat: "Amazing crew and clean cabin."
Plussat: "On time/ early arrival!"
Miinukset: "Most bring on 2 large carry ons slowing down boarding an de- planeing."
Miinukset: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Plussat: "Quick flight"
Miinukset: "Flight attendant spoke like a robot. Could not understand her."
Plussat: "Staff, service, options"
Miinukset: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Plussat: "Crew friendly"
Miinukset: "Middle seat with no option for me to move"
Miinukset: "Break downs again... At least this time they found another plane."
Plussat: "Flight attendants were pleasant."
Plussat: "Friendly service, comfortable seat, on time, no issues."
Plussat: "The crew was great"
Miinukset: "The flight was 4 hours delayed"
Plussat: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Miinukset: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Plussat: "Friendly staff and comfortable seating"
Plussat: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Plussat: "i liked that staff and crew were very communicative and pleasant."
Miinukset: "one crew member didn't show up and caused delayed flight."
Plussat: "Flight was on time. Boarded quickly with no fuss."
Plussat: "Flt on time, very nice and friendly gate agent and flight attendant"
Miinukset: "Too tight and seats not comfortable."
Plussat: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Miinukset: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Plussat: "Plane arrived early"
Miinukset: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Plussat: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Plussat: "Airline stewards were very friendly and pleasant."
Miinukset: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Miinukset: "Very uncomfortable, seats did not recline and seats way too close together."
Plussat: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Miinukset: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Plussat: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Miinukset: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Plussat: "Great short trip with an attentive crew."
Miinukset: "Seats were a bit uncofortable and small compared to previous flights."
Miinukset: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Miinukset: "The flight attendant looked like she was mad throughout the whole flight"
Rude flight attendants, horrible customer service, had to show the same documents 3 times after being check and cleared once. Flight attendants acted like they couldn’t hear what we are asking even though we spoke all the languages they did. It was not a pleasant flight and as a cherry on top all of our suitcases got lost.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Got to the destination"
Plussat: "Great food and service."
Miinukset: "My seat did not recline. My movies did not play."
Miinukset: "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"
Miinukset: "Missed connection flight in Chicago due to a technical delay in Munich, the tank vehicle had a defect and the ground power in Chicago went out. It is now the 4 th time that we got stranded in Chicago. So Condor, Lufthansa and Chicago are getting on our shitlist......"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Miinukset: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Miinukset: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Plussat: "Service was great too"
Miinukset: "Squished in seat"
Plussat: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Plussat: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Miinukset: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Plussat: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Miinukset: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."
Miinukset: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Plussat: "Lufthansa is an efficient operation."
Miinukset: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."
Plussat: "The staff and food were exceptional!"
Plussat: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Miinukset: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Plussat: "Pleasant cabin crew."
Miinukset: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Miinukset: "Got a little hot in the cabin"
Plussat: "Our family was able to all sit together, even though we were not able to select our seats."
Miinukset: "I wasn’t able to select my seats when booking the flight, but they put us all t"
Plussat: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Miinukset: "The noise and the lack of space in my specific area."
Plussat: "Crew were friendly"
Plussat: "On time"
Miinukset: "General boarding should be by zones or rows and not first come first serve."
Miinukset: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Plussat: "The crew and the service was very good."
Miinukset: "The place I was given was against a wall and I could not recline the seat back fully. The price for one way was the same as a return ticket, so I did not understand why I was "punished" with such choice of a seat."
Plussat: "Munich airport on other hand. We got to the airport several hours in advanced. Everything from getting a boarding pass to checking and weighing in your own bag was electronically. Long lines and majority of the systems were not working. After trying several machines and being directed into 3 different lines I finally was able to check my bag in. I had to leave my other family members who were flying with me as they were in another line. At the machine to check my bag in , a airport worker ran up to my bag and slammed it onto the ground as well as ripped off my luggage tags. My bag was upright on the conveyer belt instead of on its side , but how rude the airport workers are, is rediculous. After I asked why she did that she just began ordering me around to move my bag after I got my bag through the machine I asked to speak to a manager as the airport worker was extremely rude and unprofessional. No one would give me the time of day and the same airport working out her hand in my face saying repeatedly goodbye in German. I've never experienced anything like this in my entire life. Trying to get through security a few travelers on a thin patience level started pushing people in line trying to by pass others it was so very chaotic workers had to go in between. Those travelers were complaining, because disabled travelers had a separate line that was faster. The worst airport experience I've ever had. Once on the plane everyone was pleasant. Crew was very helpful and always willing to assists"
Miinukset: "There was a child on the plane that was screaming and crying on and off for several hours. The parents didn't do anything to keep the child calm. Before we got to Chicago eveyone had to be seatbelt s before landing and the flight attendant asked eveyone to buckle up. The mother of the baby wouldn't listen and began yelling at flight crew. I think the flight crew did a great job, the passenger and child were very disruptive making the flight at times very uncomfortable. I wouldn't suggest infants or toddlers flying for such long trips. No one wants to listen to a child screaming at the top of their lungs."
Plussat: "Movies / Food"
Miinukset: "Seat location. Delay time boarding."
Plussat: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Miinukset: "Late flights are never good."
Plussat: "Boarding is efficient. Flight very smooth."
Miinukset: "great crew"
Miinukset: "No complaints"
Plussat: "Nothing in particular"
Miinukset: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."
Plussat: "While showing wear and tear, the business seats are great - comfortable with nice design"
Miinukset: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Plussat: "Entertainment system"
Miinukset: "I feel that the there should be NO reclining of seats in the economy section. There is about 10-12 inches of space between my face and the seat back if the seat in front is not reclined. If it is reclined , this distance is reduced to 6-8 inches. Too, too close. And reclining does not add much to the comfort of the sitting position. When the person in front of me reclines, then I am almost forced to recline so I have enough room."
Plussat: "Excellent airplane, very comfortable."
Miinukset: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."
Plussat: "in flight entertainment, bathrooms, and charging capability"
Miinukset: "Not enough service/availability of water"
Miinukset: "Flight was late causing us to miss our connection to Las Vegas, NOT HAPPY"
Plussat: "The movie options where not great."
Miinukset: "Movie options."
Plussat: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Miinukset: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Plussat: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Miinukset: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."
Plussat: "Smooth landing in Chicago."
Miinukset: "The crew in my section near the rear of the plane was competent, but snippy. None seemed approachable. I contrast them with the Lufthansa crew from Toronto to Munich who were short-handed but so pleasant even though they were overworked due to some crew members not showing up. Lufthansa food is average at best. The central restroom area on the MUC to ORD flight became filthy. Aren't crew members supposed to police that area? Or are passengers supposed to bring rubber gloves to clean it halfway through the flight?"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Kiire oli nousuun mut kerettiin ksikki hyvin
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
They canceled our flights but the flight went on anyway.
Plussat: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Miinukset: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Miinukset: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Miinukset: "Bigger seats the new ones are way to narrow"
Plussat: "The crew was very kind"
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."
Plussat: "Slow service."
Miinukset: "Better communication!"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Miinukset: "Late departure. Rush to connect."
Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"
Plussat: "KLM staff is great"
Miinukset: "Flight cancelled"
Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Friendly crew."
Miinukset: "So many people on a 747!!"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"
Plussat: "Easy boarding, plenty of room"
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."
Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Plussat: "Speed, crew, and reliablity."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Plussat: "It was a short flight so it was O.K."
Miinukset: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Plussat: "Good and plenty of food available."
Miinukset: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Plussat: "Food and drink service"
Miinukset: "Boarding pass facility"
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Food choice Complimentary coffee and tea
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
As I said, very nice and pleasant flight, neatly perfect. I will consider Finnair for sure again when I travel to Europe next time.
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Miinukset: "Could be better, say, like with Singapore Airlines.."
Plussat: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Miinukset: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Everything! I never knew that Finnair was such a great airline."
Miinukset: "Honestly, nothing could have been better."