Halvat lennot Chicago O'Hare Intl

Plussat: "Overall is perfect"

Plussat: "Seats were super comfortable!"

Plussat: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Miinukset: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Miinukset: "Boarding took longer time Than it should."

Miinukset: "Change the mousse flavor, please. The hummus was terrible."

Plussat: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Miinukset: "Low sodium meal was not tasty. Could not finish it due to lack texture."

Miinukset: "Personal and service were grea!"

Plussat: "Entertainment"
Miinukset: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."

Miinukset: "Turkish Airline lost one of my checked in bag! Never found it!"

Plussat: "Organized overall"
Miinukset: "Cabin way too cold"

Miinukset: "Delay in boarding by 90 minutes; I think it was a power failure in the boarding gate...computers didn't work. No air conditioning either. Ugh"

Plussat: "Same."
Miinukset: "Same"

Miinukset: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."

Plussat: "Price"
Miinukset: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."

Plussat: "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."

Miinukset: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."

Plussat: "Everything was great."

Plussat: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Miinukset: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."

Plussat: "Enjoyed the service! Clean bathrooms with lotion! Good silverware for eating and nice tea!"
Miinukset: "USB did not work! Front of plane was boiling whereas back of plane was freezing. My friend was so hot she was sick many times because of the hotness of the plane."

Miinukset: "Terrible in-flight service; flight attendants not corteous; limited seat space; bags delayed on final destination. Horrible!!!"

Plussat: "I was upgraded to first class. Awesome flight. Great food"

Plussat: "bad !!!"
Miinukset: "All !!"

Plussat: "The up to date and *free movie options"

Plussat: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Miinukset: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."

Miinukset: "We were in business. Food and service quality has gone downhill since last year. Cabin temperature is very warm. Staffs are not friendly. They spent a lot of time chatting in the galley talking and eating off food serving trays. Yikes!"

Plussat: "Our flight from Zanzibar took off 40 minutes late and we made up no time in the air. We arrived at the Istanbul airport 20 minutes before our next flight was supposed to take off. Of course the gates were nowhere near each other so we ran as fast as we possibly could to catch our next flight. When we finally got to the gate, the employees were so kind to rush us through each step of security and get us to the door and there had to be at least 7 or 8 people who were working and doing whatever they could to get us on that flight. It meant so much! We had been up since 2am to catch our previous flight and just wanted to get home to our families and dogs! We were so grateful they worked so hard to get us on the plane!"
Miinukset: "Because we were late, we got what I'm guessing were the last two seats on the plane. The window seats in the last two rows. It was EXTREMELY tight back there. I'm just glad we were able to get on the plane but the comfort level was really not great and for a 10 hour flight, that stunk."

Plussat: "Movies"

Plussat: "Entertainment was very nice."
Miinukset: "Bath room was not clean during the flight. Flight attendants can be nicer."

Plussat: "Excellent!"

Plussat: "Service was amazing! Highly recommend."

Plussat: "I would love to fly with them again"

Plussat: "Over all the flight was okay, the food good, boarding was nice, and entertainment was good as well."
Miinukset: "This flight was for my mother, who is an old woman. On her way back from Belgium to Chicago, she has a layout more than 14 hrs. In this case the Turkish airlines were responsible to offer her a stay in a hotel, however this time they did not offer her any."

Miinukset: "I could not figure out how to get a vegetarian meal."

Plussat: "as above"
Miinukset: "as above"

Miinukset: "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."

Plussat: "Courteous and accommodating staff, delicious meals, and super entertainment. Punctual."

Plussat: "I didnt receive my baggage."

Plussat: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Miinukset: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"

Miinukset: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."

Plussat: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"

Plussat: "Lending was excellent"

Miinukset: "2 hour departure delay."

Miinukset: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"

Miinukset: "Crew seemed harried, and even ignored me at times."

Miinukset: "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"

Plussat: "Best long distance airline I have flown to date."

Plussat: "Very friendly crew"
Miinukset: "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."

Plussat: "Everything was really great!"

Plussat: "Security checks in a narrow area serving several flights to the USA took way too long time to board"

Plussat: "They hand out wine like it's candy"
Miinukset: "Also, they hand out wine like it's candy - be careful!"

Plussat: "Got to the destination"
Miinukset: "Everything"

Plussat: "Love Lufthansa"

Miinukset: "Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed."

Plussat: "Everything"
Miinukset: "Perfect"

Miinukset: "Perfect"

Miinukset: "Space is limited even for a small built person. Too crowded considering long the travel time"

Miinukset: "The plane is still on the run way waiting for a gate & I’ll miss my shuttle bus to my next stop. Darn..."

Miinukset: "Did not get aboard"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "There was a group of ~20 French teenagers that did a lot of noise, like it was their own private field trip."

Miinukset: "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"

Plussat: "Needed to cancel trip - had insurance I thought was good"
Miinukset: "it sucked !!!!!! someone had to die before they covered cancellation"

Plussat: "It was very relaxing."

Plussat: "The staff was very friendly and professional. Entertainment selection was great. Food was exceptional. Flight attendents were attentive and served you throughout the flight."
Miinukset: "The leg room was cramped in economy like most airlines."

Miinukset: "A lot to improve on the seat size for comfort."

Plussat: "Nothing"
Miinukset: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."

Plussat: "Nothing!"

Plussat: "Our family was able to all sit together, even though we were not able to select our seats."
Miinukset: "I wasn’t able to select my seats when booking the flight, but they put us all t"

Plussat: "Excellent"
Miinukset: "No complaints"

Miinukset: "An hour + delayed departure and arrival."

Miinukset: "No problems"

Plussat: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Miinukset: "Nothing"

Plussat: "Perfect"

Plussat: "Plenty of legroom in main cabin"
Miinukset: "Video selection unreliable"

Plussat: "my favorite airline"

Plussat: "Everything seemed to run smoothly."
Miinukset: "No issues this leg"

Plussat: "While showing wear and tear, the business seats are great - comfortable with nice design"

Plussat: "Just. O k regarding. foof"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "The after dinner cognac was nice."

Plussat: "Always awesome"

Plussat: "The movie options where not great."
Miinukset: "Movie options."

Miinukset: "Going through Chicago airport"

Plussat: "Everything."
Miinukset: "Nothing."

Plussat: "Last year I flew Air France. Lufthansa is far superior!"

Miinukset: "No boarding advantages as a star alliance silver member."

Miinukset: "Didn't happen. Missed it and got re routed thru United."

Miinukset: "Broken chair would not stay reclined. TV screens need to be updated. The touch feature only works half the time. You have to keep tapping it. Temperature on the plane goes from freezing to hot. Very uncomfortable."

Plussat: "It was a long time that I didn't have somebody sitting next to me. A bit more room makes a difference. Nice entertainment, and also, seats more comfortable, they don't just recline, the bottom part moves forward a little bit (a very reduced version of what happens with business class seats)"

Miinukset: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."

Plussat: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Miinukset: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."

Plussat: "It was on time."
Miinukset: "It was overbooked."

Plussat: "Staff was amazing - so incredibly friendly and went the extra mile in every way they could."

Plussat: "Nice plane, fast boarding, more room."
Miinukset: "Needs more lavatories"

Plussat: "Trip was very comfortable. I was also upgrades which was very nice. I will check the rates for Lufthansa every time I go to Italy. It is the airline of my choice. Also the plane was new and very clean. Thanks Vince F. Chicago"

Miinukset: "The plane boarded late and arrived late so we almost missed our connection."

Plussat: "On time"

Plussat: "Thanks"

Miinukset: "Could be better, say, like with Singapore Airlines.."

Plussat: "meal"

Plussat: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Miinukset: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Everything! I never knew that Finnair was such a great airline."
Miinukset: "Honestly, nothing could have been better."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling."
Miinukset: "Our boarding was an hour and a half delayed"

Plussat: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Miinukset: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."

Plussat: "Environmentally mindful with some packaging"
Miinukset: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."

Plussat: "Good selection of movies. Cool flight data display."
Miinukset: "Seems colder than other flights I've had."

Miinukset: "Never made it to Chicago on original flight due to delays."

Plussat: "Crew was nice and helpful"

Miinukset: "Plane was 1 hour late and missed my flight."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Friendly crew. Food was nice."
Miinukset: "Nothing"

Plussat: "Entrees were great and we appreciated receiving two meals. Like the bottle of water, blanket and pillow."
Miinukset: "Seating is tight in coach. Desserts need help. The movie selection was OK but not great."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great."
Miinukset: "Seats a little tight."

Plussat: "Very friendly and efficient service. Food on this flight was surprisingly good. All families traveling with children got gifts from the airline. Nice touch!"
Miinukset: "I flew economy class and my seat was not the best. I was in between two big guys. I suppose that was just bad luck."

Plussat: "Was great on the way to Helsinki and extremely poor on the return trip."
Miinukset: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"

Plussat: "Airport was very comfortable to be at, Flight Crew was nice and helpful. Great movie selection to my taste. Plane landed"
Miinukset: "The temperature during the flight made my experience very uncomfortable. It was way too cold. I know that it could get chilly at the board and do take warm clothes with me just in case, but this was way too cold. Neither blanket nor my stuff helped. Another thing - I was sitting in the raw 50, and at the 49th raw crew ran out of chicken with only pasta left. ))) This happens, I get it. I've had it actually happened to me before on British Airways flights too couple of times. So it's not too big of a deal. I just wish that pasta tasted better)))"

Plussat: "The experience of crew and polite behaviour."
Miinukset: "Not knowing clearly what airline or flight to take. Was not listed on my first initial ticket. Also I could not check in online at all."

Plussat: "Crew was awesome. Entertainment was good."
Miinukset: "Plane was late leaving Helsinki due to broken latch, which made us late getting into Chicago. After landing we waited at least 45 minutes to get to a gate. It took at least 30 minutes to get off the plane and then getting through customs was a nightmare. Arrival board at O'Hare said plane was on time, but listed gate as 0, which of course doesn't exist so our ride home had no idea what was going on or what was taking so long and ended up waiting over three hours for us to get through everything to meet them."

Miinukset: "They run out of food choices by the time they got to me."

Miinukset: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"

Plussat: "It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. My kids liked the macaroni and meat dinner. The plane was clean and comfortable"
Miinukset: "The flight attendants could have been a bit more cordial and smiling. The dessert was only a choclate. Would have liked something better. Entertainment needed more variety. Boarding was a bit of a mess as they did not let families board first and were not very accomodative of families with small children, though I had a 9 year old, but there was a family with two very small children and they were not very helpful to them."

Miinukset: "Completely destroyed our itenerary"

Plussat: "many choices of films to watch was great too! Like that you served Finnish food!"

Plussat: "Entertainment, quick de boarding, food tastes good, free drinks"
Miinukset: "Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience."

Plussat: "see above"
Miinukset: "see above"

Plussat: "Entertainment options were fine. Crew was courteous. Boarding was fast. Flight was on time."
Miinukset: "Economy seats were more cramped than other international economy flights I have been on. My knees were against the seat in front of me the entire 9-hour flight. There were supposed to be 2 options for meal, but by the time I was served there was only one remaining. The meal itself was passing."

Plussat: "Boarding and de-boarding was quick"
Miinukset: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."

Plussat: "Typical service and level of attention you'd expect in business class. Great food and wine selection. The amenity kit has exactly what's needed and not more."
Miinukset: "Only 1 hour of Wi-fi included - seems strange for business class."

Plussat: "My flight was very pleasant and comfortable. It was one of the few times I was actually able to fall asleep on a plane. I also like that this is the first airline that served me blueberry juice which I thought was good."
Miinukset: "My only dislike was that we left 45 minutes late. Maybe it was not a good situation for some passengers who had to connect immediately, but I still made it in time for my connecting flight."

Miinukset: "The entertainment kept shutting off, and the crew had to reset it about 5 times. They were very apologetic, and kept trying until finally getting it fixed."

Plussat: "See above."
Miinukset: "See above"

Plussat: "The food was surprisingly pretty good"
Miinukset: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"

Plussat: "The food and the crew were excellent."
Miinukset: "My family's seats were separated by several rows. The airport gate was not manned until several minutes before boarding time. We had to ride a bus to board the plane. There was an extra passport check. The plane had a very old and outdated entertainment system."

Plussat: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"

Plussat: "The gluten free meal was pretty bad."

Plussat: "Crew service is excellent"
Miinukset: "Sitting in the cramped economy seats was a 9 hour torture"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Mostly on time, better than other flights"
Miinukset: "Boarding was a disaster - Reykjavik needs some serious re-tooling."

Miinukset: "My first flight was so delayed that I missed my second and had to stay in Reykjavik overnight. I didn’t make it back to Denver when I was supposed to."

Plussat: "The crew was great"

Plussat: "The plane was clean and on time"
Miinukset: "Kayak I did not disclose that neither food nor bags were included in this fare. I triple checked to make sure bags were included in our tickets said economy from kayak. Kayaks information that links To Iceland air shows economy as including one free bag. Ours was Econ light which was $100 per bag"

Plussat: "Entertainment was okay, arm rests lift up on all seats to get in and out easily."
Miinukset: "Boarding was horrible, took 30 minutes each time to get on and off the plane... waited in multiple queues at gate, at door, then in the jet bridge. Woke up to flight attendant grabbing my menu from my seat pocket, then shoving it back without warning even though my personal items were in there..."

Miinukset: "Boarding at the airport was a nightmare. There were many other flights boarding at the same time and the lines were mixing together and everyone was confused."

Miinukset: "Quick and easy experience."

Plussat: "No wait time"
Miinukset: "More space"

Miinukset: "Reykjavik airport is a nightmare."

Plussat: "Decent selection of movies, more legroom than some carriers."
Miinukset: "Booked nonstop flights, Icelandair cancelled the flight and booked us with long layovers because our nonstop flight wasn’t filled. No compensation was given despite spending much more time and money than expected. Won’t fly with them again after this experience."

Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."

Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."

Plussat: "We saw Greenland from the plane with the glacier, very nice! Comfortable plane!"
Miinukset: "The hostess we’re not friendly..."

Miinukset: "The connection times are just too short. An hour works fine when there are no delays, but we landed for our connecting flight 10 minutes before departure both times and had to run through the airport and customs."

Miinukset: "No food"

Miinukset: "No updates on flight delays"

Plussat: "The movies offered were good."
Miinukset: "When you book a flight on Icelandair through Kayak, Kayak doesn’t tell you weather you’ve booked a ‘Economy light’ or an ‘Economy standard’ or ‘Economy premium’ ticket, it just says Economy. Icelandair offers a free checked bag for Economy standard and everything above, but not for light. We assumed we had standard because Kayak just said ‘Economy’ and found out later we had to pay for an expensive checked bag. Very disappointed in Kayak’s lack of communication and misrepresentation of the ticket we were booking."

Miinukset: "Bus gates in a driving rain are a negative."

Plussat: "Seats were a little more comfortable than other airlines."
Miinukset: "Charges for food"

Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."

Plussat: "Nothing that I can think of..."
Miinukset: "Everything..."

Miinukset: "flight was delayed an hour, another hour to get luggage... main problem, however, was that once i was at FRA airport, the added a $105 surcharge on my luggage because supposedly it was an "economy light" ticket that doesn't allow checked luggage. It wasn't on the way over and it doesn't say anywhere on the ticket. To make things worse, none of the people at the counter were actually Iceland Air employee, so noone was able or willing to tell me anything about this (quote from employee "everything I tell you will be used against me" not sure if she was flippant or scared) Anyway, watch out for them screwing you over where they can"

Plussat: "same as above"
Miinukset: "same as above"

Miinukset: "Same as above."

Miinukset: "N/a"

Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."

Plussat: "The staff wss very friendly and efficient."

Plussat: "I checked in online as early as possible and was able to change my seat from the back of the plane to Economy comfort without any additional cost. Ended up in the front of the plane with lots of legroom and a comfortable seat. First round of drinks they provided the whole can of soda, almost unheard of on flights anymore."
Miinukset: "Boarding process was a cattle call. No boarding by back of the plane to the front or any organization, just a mass convergence on the boarding gate. If you're going to offer food on the plane for sale, at least take cash for the purchase. The only way you could buy food was to use plastic. Not a great selection of movies on the entertainment line up. The screens and volume control were quite decent, just not a large selection to choose from"

Plussat: "-Good movie selection -love the USB port for charging phones"
Miinukset: "-no food included -no space for under the seat storage"

Plussat: "Comfy seats, tasty food"

Plussat: "This was our first flight with Iceland Air and we kind of looked forward to it. On the way oversease we were immediately rebooked onto Swiss Air, before arriving at the airport, because Iceland Air had a delay and knew we would miss our connecting flight to Germany. We were very impressed by this and very happy with Swiss Air, also. On the way back we liked the roomier plane and the relative punctuality of the flights. Our luggage arrived fine and quickly at the end destination, despite the short layover, which often leads to lost luggage."
Miinukset: "Our biggest complaint is that Iceland Air does not offer meals as part of your ticket on its flights. They expect you to upgrade (and pay) for 'economy comfort' in order to get the meals and seating included in most other regular economy tickets. I don't think that being on a 6.5 hour flight (and a 3.5 hour flight immediately before without chance of making puchases at the airport in between, due to their delay) without a meal being included in your ticket is acceptable practice. They had a meny from which you could purchase food, things like baguette with ham/cheese, salad, oatmeal, instant noodles etc. But the prices for these cheap cafeteria options were insane. From the cheapest ($7 for a small instant oatmeal) to $16-$20 for a salad or small main course you would have to spend an additional 25-35$ per meal per person to get the usual airplane meal that all other airlines I know of include (2 per overseas flight). We did go hungry, eat candy, bought one little oatmeal and pretty much will avoid Iceland Air for that reason in the future. We thought it was outreageous to be asked to spend this amount of money or go without food for over 9 hours."

Plussat: "great service, no complaints whatsoever."

Plussat: "The seats were roomy and comfortable, there was legroom. The plane did not feel overstuffed even though it was a packed flight. I also liked how they gave messages on the monitors. Someone got sick on the flight and the crew was very professional about the whole mess."
Miinukset: "Boarding was a mess ...not enough room for people to line up. Unclear if you were in the correct line for the flight you needed. More food selections for sale would have been nice, especially fruit and veggies but the sandwich they offered was very good. One crew member was just plain snippy...maybe having a bad day b/c all the others were great!"

Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."

Plussat: "Nice team"
Miinukset: "No meal included very disappointing. + nothing appealing in menu + oat meal I ordered came out cold and half coocked. IA looks cheap scale really"

Plussat: "Crew service"
Miinukset: "Flight delays"

Plussat: "The crew was nice and friendly"
Miinukset: "The flight from Iceland to Chicago was delayed 6 hours, and they kept changing the departure time every 1.5 and 2 hours, and they provided minimal information, and did not repeat this information much. It was disorganized"

Plussat: "The crew were kind, attentive, and pleasant. The leg room was appreciated"
Miinukset: "Not even a complimentary snack was offered during the 7 hour flight, let alone a glass of wine or beer. These used to come standard. The entertainment system was also of poor quality in that the audio connection was damaged."

Plussat: "Same as above"
Miinukset: "Boarding took an hour. We were 45 min late."

Miinukset: "our flight home was canceled without any email warning or any sort of message about it. We had to wait in the airport and call multiple people on our own to find out first, what was wrong, and two how to resolve the situation. It was not pleasant after waking up at 4AM to catch the flight in the first place."

Plussat: "Iceland air has easy check in, fast boarding, basic seat comfort and leg room. I'm 5'10" and felt adequate room to stretch my legs."
Miinukset: "Only allow 1 checked luggage overseas, and they ask you to pay for food and beverage."

Plussat: "A little more room than standard economy long-haul flights. Entertainment available on all seatbacks. Very friendly flight crew."
Miinukset: "Wished for free wine but oh well. My seat back screen had to be reset but that was about it."

Plussat: "Ain't like them at all"

Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."

Miinukset: "Na"

Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."

Miinukset: "Flint attendant woke me up while sleeping to move my chair up at request of another passenger"

Miinukset: "!"

Plussat: "professional and efficient"
Miinukset: "no food"

Plussat: "They provided pillows, movies, and drinks."
Miinukset: "Everything else cost something: headphones, snacks/food, internet."

Plussat: "I was upgraded to first class because the flight was not full. So that was truly a blessing! And the service was great!"

Miinukset: "Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first."

Plussat: "Food was extremely good for economy & professional & experienced cabin crew."
Miinukset: "747 showing its age!"

Miinukset: "Great experience"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Miinukset: "Unnecessary delay"

Plussat: "Loved the 787. One flight attendant was just great. She made the difference on the flight! Didn't get her name but the trip was made better by her. Thank you!"

Plussat: "Once again BA 297 was more than an hour late departing because BA could not get bags and cargo loaded."
Miinukset: "See above. If BA cant get A380 loaded for on time departure, get more baggage handlers or use a different aircraft."

Miinukset: "Possibly cleaner toilets......"

Miinukset: "Because of inability to load baggage at LHR we were over an hour late departing. Upon landing in ORD the CSM noted that many bags did not make flight. This is very poor service."

Miinukset: "Log delays"

Plussat: "Customer service in London extremely helpful"
Miinukset: "Left our bags in London"

Plussat: "The crew was very friendly and accommodating. We had plenty of food and drinks, including wine that was complementary."
Miinukset: "Not much leg room if you are tall and the person in front of you reclines their seat."

Plussat: "Good staff service, good leg room."
Miinukset: "Could use more variety in channel options for entertainment."

Plussat: "The staff helped me board and get better seating."
Miinukset: "There was only one meal through out. A few snacks here and there."

Miinukset: "I missed this connection and was routed through Dallas instead. I also missed that connection to El Paso."

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Miinukset: "Should have more room on international overseas flights"

Plussat: "Professional service, felt safe. Good cost."
Miinukset: "Only fed one full meal on our transatlantic flight, and got one snack otherwise. Took awhile to take our trays which caused a very long line for the bathroom after. On our inter Europe flight, no snacks were included."

Plussat: "Very good"

Plussat: "The entertainment system & the food."
Miinukset: "The seating was a little tight and there was no lunch before arrival..."

Miinukset: "They had a smaller crew and took a long time to serve food. People were getting food in different rows and in random order. Our luggage also took a long time to get off the plane."

Miinukset: "My baggage was lost. This is ridiculous."

Miinukset: "Was pulled for a security screening. Stood around forever waiting. Seemed like people didn't know what they were doing."

Miinukset: "Having to pay for a cup of tea!"

Plussat: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Miinukset: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."

Plussat: "full flight but well staffed and attentive. Great entertainment options."

Plussat: "See above"
Miinukset: "See above"

Miinukset: "Ruse at check in"

Plussat: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Miinukset: "Usually starts late sometimes in London, and always on some remote gate."

Plussat: "The crew was friendly."
Miinukset: "The chicken meal was one tiny slab or meat-about two inches by 1 inch (5 cm x 2.5 cm in Metrics). It was dreadful."

Plussat: "I liked the service, the affordable flight and the food"
Miinukset: "The booking said Finnair, but it was with American airlines going to England and then with British airways going home to Chicago. It wasn't clear where to check in, or which website to go to. please be more clear regarding which airlines to check in and which airline we will be using."

Plussat: "Nice staff, easy to board."

Plussat: "Pleasant and helpful crew, food was good and warm when served;"
Miinukset: "5 hour delay in taking off due to engine trouble"

Plussat: "Flight crew professional appearance"
Miinukset: "unable to upgrade/purchase an economy comfort seat only 2 offers of water through out flight -- and one of those was 1/2 hour before landing"

Miinukset: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."

Miinukset: "See above"

Plussat: "Nice high tech tvs to watch movies and tv shows"

Plussat: "Beautiful plane, comfortable seats, great flight attendants."
Miinukset: "Food going to London and coming back was excellent except for the last meal. The choice was either chicken salad or egg salad. My recommendation is that if you are going to serve chicken salad then have the alternative either some type of lunchmeat or some other type of protein based meal. I can't eat mayonnaise so there wasn't an alternative of any type."

Miinukset: "The air in the airplane was very cold and no blankets were provided. The aircraft seemed very old. Small movie screens on the ceiling, too far away to watch movie."

Plussat: "That we did not fly British Airways."

Miinukset: "Very slow operations at the Heathrow airport."

Plussat: "Same as before. But I flew with Iberia."

Miinukset: "Could not check in advance. At least this was not clear to me from the email notification."

Miinukset: "Is way below par when compared to emirates or any other international airlines"

Plussat: "The staff was wonderful and went out of there way to make me comfortable"

Plussat: "Flight attendants were nice. Had a special meal and it was pretty good compared to regular meal. Another orange express card to get to my connection."
Miinukset: "Wasn't helped as much to get through to my connection by employees and the security lines were absolutely ridiculous"

Miinukset: "I wish there was wifi"

Plussat: "Loved the BA flight over to UK, comfort, Diabetic food, movie, crew. Very nice"
Miinukset: "I wasn't happy with flight back to US Not liking American Airlines , food and sad with not a choice of movie. No monitors in seat in front."

Plussat: "Good beverage and food service."
Miinukset: "The movies could not be started on demand but only on schedule and could not be paused and restarted"