Halvat lennot Chicago O'Hare Intl

Plussat: crew was verry good

Miinukset: more pading for the seats

Miinukset: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Plussat: Crew are great. Very professional.

Miinukset: Can’t complain.

Plussat: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Plussat: Arrived safely

Miinukset: Warm bus at the Reykjavik airport

Plussat: The overall experience was okay, no food service and seats were not super comfy.

Miinukset: More leg space for a long flight and free snacks.

Plussat: The crew was very nice.

Miinukset: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.

Plussat: Crew was very nice, efficient

Miinukset: Boarding in Iceland

Plussat: many choices of films to watch was great too! Like that you served Finnish food!

Plussat: It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. My kids liked the macaroni and meat dinner. The plane was clean and comfortable

Miinukset: The flight attendants could have been a bit more cordial and smiling. The dessert was only a choclate. Would have liked something better. Entertainment needed more variety. Boarding was a bit of a mess as they did not let families board first and were not very accomodative of families with small children, though I had a 9 year old, but there was a family with two very small children and they were not very helpful to them.

Plussat: Everything was great. They made a nine hour flight actually enjoyable.

Plussat: Spacious, on time and smooth

Miinukset: There were no vegetarian options and I was unsure where to select a meal preference. This means that I did not eat anything for the duration of the flight.....

Miinukset: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Plussat: The crew were excellent and seats were comfy.

Miinukset: Headphones for the entertainment centre.could have been better. Sound quality not great.

Miinukset: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Miinukset: The plane is so old..,

Plussat: Seats not that good need softer seates for long haul flights

Miinukset: Dissapointed that my flight info screen does not rotate and update the screenshots like they used

Miinukset: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.

Plussat: Price is lower than other airlines. Cabin crew service is usually good.

Miinukset: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.

Miinukset: The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.

Plussat: Klm's consistantly high standards in everything they do.

Miinukset: Nothing

Miinukset: The plane is so old..,

Plussat: Confort and kindness

Miinukset: It was too cold

Plussat: Impressive service... amazing crew, very friendly and professional

Plussat: Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.

Miinukset: The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.

Plussat: The crew is very nice.

Miinukset: I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.

Plussat: The overall experience was okay, no food service and seats were not super comfy.

Miinukset: More leg space for a long flight and free snacks.

Plussat: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.

Miinukset: Multiple delays. Need to offer back up flights and hold connections for delayed flights.

Plussat: Crew was very pleasant.

Miinukset: There were no announcements at all about the delays! It was confusing and poor service.

Plussat: SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional.

Plussat: Friendly crew. Good food. Uneventful flight.

Miinukset: Flight was slightly delayed in departure.

Plussat: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Miinukset: Move the drapes a few more inches back.

Miinukset: Still don’t have my luggage yet

Plussat: Great crew.

Miinukset: Ran out of business class meal. Substituted a Econ class.

Plussat: The crew tried to be helpful but were equally frustrated with the ground crew.

Miinukset: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Miinukset: The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.

Miinukset: Weather did not cooperate, not airlines fault....

Plussat: Crew are great. Very professional.

Miinukset: Can’t complain.

Miinukset: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.

Miinukset: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.

Plussat: crew was verry good

Miinukset: more pading for the seats

Plussat: Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.

Miinukset: The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.

Plussat: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.

Miinukset: Tv unit was broken in my seat.

Plussat: Nothing

Miinukset: Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life.

Plussat: Everything. Flying First class is the only way to fly

Miinukset: Worst trip ever

Plussat: The crew and personal were ok.

Miinukset: They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment.

Plussat: the seat was comfortable, the cabin temp was perfect, and the views were incredible

Plussat: The getting Paris France with no delay was great! The crews where nice and the check in with quick.

Miinukset: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.

Plussat: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.

Miinukset: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!

Miinukset: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight

Plussat: Yes

Miinukset: No wifi

Miinukset: The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.

Miinukset: Helpful flight attendant, kind check in attendant

Plussat: Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!

Plussat: Row of seats to myself. Free coffee.

Miinukset: Coffee refill.

Plussat: The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process.

Miinukset: Helpful flight attendant, kind check in attendant