Distrito Capital, Mexico City, a Member of Design Hotels'

We were looking forward to relax on their spectacular terrace. There was an event the day we arrived, people and tools everywhere. The staff was uncomfortable with us there. We could not use the pool and the told us to leave before 7pm. Same story next morning there was an event and staff told us we had limited amount of time to take breakfast, pool area not accesible. We tried to go read in our room to relax since there is nowhere left to go but the event was the loudest fitness class ever. Had to cancel a masaage and leave before 10. It was our last night without kids. We were unable to rest. It's an event parlor, not a hotel. Don't expect to be treated as a guest. We felt very uncomfortable. It's a shame for such a beautiful place.

Air conditioner never worked Our room temperature was 28° celsius couldn´t sleep because of the heat in the room Manteinance didn't fix it, they said they always had that problem because the sun hit directly the rooms in the afternoon and that they were hot days