Autonvuokraus Mexico

7 sijaintia kohteessa Mexico

╳

Alamo arvostelua

Autonvuokrauksen sijainnit

Alamo

Sijainnit kohteessa Mexico

Ave Patriotismo 69

+52 522 614 0096

Domestic Arrival Terminal 2

International Arrivals

International Arrivalsterminal

Javier Barros Sierra 540

Mexico Intl Airport Av Capitan

Paseo De La Reforma 325

+52 555 207 5541

Kaikki Alamo arvostelut

Alamo arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Miinukset: Showed up for my reservation and was told they ran out of cars

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: Yes the staff was super nice

Miinukset: Every thing was just fine

Arvosteltu heinäk. 2019

arvostelut:
2,0

Plussat: They would not rent me the car.

Miinukset: Receiving a car.

Arvosteltu heinäk. 2019

arvostelut:
3,2

Plussat: n/a

Miinukset: we had a reso and overcharged at pickup. did not have the vehicle or class of vehicle we reserved. car was damaged and not in great shape.

Arvosteltu kesäk. 2019

arvostelut:
3,2

Plussat: Nothing

Miinukset: Customer service

Arvosteltu kesäk. 2019

arvostelut:
2,0

Plussat: Nothing

Miinukset: They did not respect the rate, simply because it was lower than what they wanted. I spent 25 dollars in taxis for nothing. Bad Unpleasant expirience

Arvosteltu kesäk. 2019

arvostelut:
8,0

Plussat: The staff was friendly, helpful and fast.

Miinukset: The process was smoothe, the only thing that was negative was the elevated insurance cost.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Plussat: No car available

Miinukset: Would be nice to have a car

Arvosteltu maalisk. 2019

arvostelut:
2,0

Miinukset: Car was not available when I tried picking it up at the airport.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Plussat: Nothing

Miinukset: If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Miinukset: Is to super expensive

Arvosteltu maalisk. 2019

arvostelut:
2,0

Miinukset: They did not have reservation

Arvosteltu maalisk. 2019

arvostelut:

10,0

Plussat: Yes the staff was super nice

Miinukset: Every thing was just fine

Arvosteltu heinäk. 2019

arvostelut:

8,0

Plussat: The staff was friendly, helpful and fast.

Miinukset: The process was smoothe, the only thing that was negative was the elevated insurance cost.

Arvosteltu maalisk. 2019

arvostelut:

2,0

Miinukset: Showed up for my reservation and was told they ran out of cars

Arvosteltu heinäk. 2019

arvostelut:
2,0

Plussat: They would not rent me the car.

Miinukset: Receiving a car.

Arvosteltu heinäk. 2019

arvostelut:
3,2

Plussat: n/a

Miinukset: we had a reso and overcharged at pickup. did not have the vehicle or class of vehicle we reserved. car was damaged and not in great shape.

Arvosteltu kesäk. 2019

arvostelut:
3,2

Plussat: Nothing

Miinukset: Customer service

Arvosteltu kesäk. 2019

arvostelut:
2,0

Plussat: Nothing

Miinukset: They did not respect the rate, simply because it was lower than what they wanted. I spent 25 dollars in taxis for nothing. Bad Unpleasant expirience

Arvosteltu kesäk. 2019

arvostelut:
2,0

Plussat: No car available

Miinukset: Would be nice to have a car

Arvosteltu maalisk. 2019

arvostelut:
2,0

Miinukset: Car was not available when I tried picking it up at the airport.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Plussat: Nothing

Miinukset: If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Miinukset: Is to super expensive

Arvosteltu maalisk. 2019

arvostelut:
2,0

Miinukset: They did not have reservation

Arvosteltu maalisk. 2019

arvostelut:

Rankattu nro 2

Budget

7,4 Hyvä (4 198 arvostelua)

4 sijaintia kohteessa Mexico

╳

Budget arvostelua

Autonvuokrauksen sijainnit

Budget

Sijainnit kohteessa Mexico

Benito Juarez

+52 555 784 3011

Calle 3 55 Sta Fe,zedec Sta Fe

+52 556 916 8159

Dakota 95 Col. Napoles

+52 551 107 7838

Paseo De La Reforma

+52 555 566 5921

Kaikki Budget arvostelut

Budget arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Plussat: NOTHING

Miinukset: THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK

Arvosteltu toukok. 2019

arvostelut:
3,2

beware of upselling

Miinukset: - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money

Arvosteltu tammik. 2019

arvostelut:
2,0

Bad

Plussat: Non

Miinukset: The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce

Arvosteltu marrask. 2018

arvostelut:
2,0

the worst-

Plussat: nothing

Miinukset: Despite having a car reservation they did not honor it, they did not have a car available and did not offer any way to solve the issue

Arvosteltu marrask. 2018

arvostelut:
2,0

Confirmed reservation but no car!

Plussat: Nothing.

Miinukset: Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?

Arvosteltu toukok. 2018

arvostelut:
2,0

SUCKED

Miinukset: The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.

Arvosteltu huhtik. 2018

arvostelut:
2,0

Beware: unable to get car, still fighting refund

Plussat: .

Miinukset: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.

Arvosteltu jouluk. 2017

arvostelut:
4,0

More expensive than Kayak price

Plussat: The type of car (not too small not too big)

Miinukset: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...

Arvosteltu elok. 2017

arvostelut:
2,0

Horrible

Plussat: Nothing

Miinukset: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.

Arvosteltu heinäk. 2017

arvostelut:
2,0

The Rent a car didn't give me the car...

Miinukset: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.

Arvosteltu heinäk. 2017

arvostelut:
2,0

Poor management and customer service

Plussat: Worst experience

Miinukset: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great

Arvosteltu heinäk. 2017

arvostelut:
10,0

Plussat: Friendly accommodating and allowed us to return the car at the airport, as opposed to returning the car where we pick it up

Arvosteltu kesäk. 2017

arvostelut:

10,0

Plussat: Friendly accommodating and allowed us to return the car at the airport, as opposed to returning the car where we pick it up

Arvosteltu kesäk. 2017

arvostelut:

2,0

Plussat: NOTHING

Miinukset: THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK

Arvosteltu toukok. 2019

arvostelut:
3,2

beware of upselling

Miinukset: - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money

Arvosteltu tammik. 2019

arvostelut:
2,0

Bad

Plussat: Non

Miinukset: The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce

Arvosteltu marrask. 2018

arvostelut:
2,0

the worst-

Plussat: nothing

Miinukset: Despite having a car reservation they did not honor it, they did not have a car available and did not offer any way to solve the issue

Arvosteltu marrask. 2018

arvostelut:
2,0

Confirmed reservation but no car!

Plussat: Nothing.

Miinukset: Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?

Arvosteltu toukok. 2018

arvostelut:
2,0

SUCKED

Miinukset: The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.

Arvosteltu huhtik. 2018

arvostelut:
2,0

Beware: unable to get car, still fighting refund

Plussat: .

Miinukset: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.

Arvosteltu jouluk. 2017

arvostelut:
4,0

More expensive than Kayak price

Plussat: The type of car (not too small not too big)

Miinukset: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...

Arvosteltu elok. 2017

arvostelut:
2,0

Horrible

Plussat: Nothing

Miinukset: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.

Arvosteltu heinäk. 2017

arvostelut:
2,0

The Rent a car didn't give me the car...

Miinukset: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.

Arvosteltu heinäk. 2017

arvostelut:
2,0

Poor management and customer service

Plussat: Worst experience

Miinukset: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great

Arvosteltu heinäk. 2017

arvostelut:

Rankattu nro 3

Hertz

7,4 Hyvä (3 838 arvostelua)

16 sijaintia kohteessa Mexico

╳

Hertz arvostelua

Autonvuokrauksen sijainnit

Hertz

Sijainnit kohteessa Mexico

Av Capitan Carlos Leon

0180 0709 5000

Av P De La Reforma 243 Local 5

0180 0709 5000

Av Patriotismo 32

0180 0709 5000

Ave.leyes De Reforma

0180 0709 5000

Blvd Avila Camacho #1834

0180 0709 5000

Calz Acoxpa 438

0180 0709 5000

Circuito Circunvalacion Ote

0180 0709 5000

Circuito Interior Bicentenario

0180 0709 5000

Eje Central Lazaro Cardenas

0180 0709 5000

Guillermo Gonzalez Camarena

0180 0709 5000

Julio Verne #3

0180 0709 5000

Leibnitz 100 Local 11

0180 0709 5000

Miguel Angel De Quevedo

0180 0709 5000

Periferico Sur 3647

0180 0709 5000

Plaza Antara

0180 0709 5000

Via Dr Gustavo Baz No 4001 Col

0180 0709 5000

Kaikki Hertz arvostelut

Hertz arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

4,4

No available cars

Miinukset: I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.

Arvosteltu tammik. 2019

arvostelut:
2,0

Once I get to rental office my price was 5 times higher!!

Plussat: Nothing

Miinukset: Online price is way off!!!!

Arvosteltu huhtik. 2018

arvostelut:
6,0

Very confusing

Plussat: The fact that it is a recognised brand

Miinukset: No one knew where the Hertz kiosk was. No signs to direct you. No sign on the pickup van or where you needed to be to get picked up. Not user friendly

Arvosteltu helmik. 2018

arvostelut:
10,0

Plussat: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.

Arvosteltu tammik. 2017

arvostelut:
2,4

overcharged us, Terrible service, junky tiny car

Plussat: The return went pretty well and shuttle left on time.

Miinukset: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.

Arvosteltu tammik. 2017

arvostelut:
2,0

Would not honor rental cost - poor service

Miinukset: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).

Arvosteltu tammik. 2017

arvostelut:
5,6

False advertising

Plussat: The car was ok.

Miinukset: Hertz staff are quite unprofessional, disrespectful and uninformed. Besides charging me almost twice as much due to out-of-the-blue fees (including "hotel fees," and a supposed sales tax of 64%, which was further taxed at the end), when I requested to talk with the manager, the sales person said he was needed at some other location, which was evidently false as I could confirm when I said I could wait. The manager refused to talk with us, notwithstanding the fact that he was there the whole time. By the time we left having paid an excess of 40 dollars, the office was crowded with upset customers who Hertz staff were ignoring.

Arvosteltu tammik. 2017

arvostelut:
2,0

No reservation found in their system

Plussat: They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.

Miinukset: They were not able to find my reservation. So I used another company with better rates.

Arvosteltu syysk. 2016

arvostelut:
6,8

Hate the bait and switch mentality with car rental

Plussat: Great car, easy access to the company.

Miinukset: I rented the car with a charge of US$150 (approx) but ended up paying US$550 due to insurance charges, etc. Can-t companies simply quote the full amount for the rental or separate the line items so that we know what the charges are?

Arvosteltu kesäk. 2016

arvostelut:

10,0

Plussat: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.

Arvosteltu tammik. 2017

arvostelut:

6,8

Hate the bait and switch mentality with car rental

Plussat: Great car, easy access to the company.

Miinukset: I rented the car with a charge of US$150 (approx) but ended up paying US$550 due to insurance charges, etc. Can-t companies simply quote the full amount for the rental or separate the line items so that we know what the charges are?

Arvosteltu kesäk. 2016

arvostelut:

4,4

No available cars

Miinukset: I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.

Arvosteltu tammik. 2019

arvostelut:
2,0

Once I get to rental office my price was 5 times higher!!

Plussat: Nothing

Miinukset: Online price is way off!!!!

Arvosteltu huhtik. 2018

arvostelut:
6,0

Very confusing

Plussat: The fact that it is a recognised brand

Miinukset: No one knew where the Hertz kiosk was. No signs to direct you. No sign on the pickup van or where you needed to be to get picked up. Not user friendly

Arvosteltu helmik. 2018

arvostelut:
2,4

overcharged us, Terrible service, junky tiny car

Plussat: The return went pretty well and shuttle left on time.

Miinukset: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.

Arvosteltu tammik. 2017

arvostelut:
2,0

Would not honor rental cost - poor service

Miinukset: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).

Arvosteltu tammik. 2017

arvostelut:
5,6

False advertising

Plussat: The car was ok.

Miinukset: Hertz staff are quite unprofessional, disrespectful and uninformed. Besides charging me almost twice as much due to out-of-the-blue fees (including "hotel fees," and a supposed sales tax of 64%, which was further taxed at the end), when I requested to talk with the manager, the sales person said he was needed at some other location, which was evidently false as I could confirm when I said I could wait. The manager refused to talk with us, notwithstanding the fact that he was there the whole time. By the time we left having paid an excess of 40 dollars, the office was crowded with upset customers who Hertz staff were ignoring.

Arvosteltu tammik. 2017

arvostelut:
2,0

No reservation found in their system

Plussat: They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.

Miinukset: They were not able to find my reservation. So I used another company with better rates.

Arvosteltu syysk. 2016

arvostelut:

Rankattu nro 4

Dollar

7,3 Hyvä (6 380 arvostelua)

2 sijaintia kohteessa Mexico

╳

Dollar arvostelua

Autonvuokrauksen sijainnit

Dollar

Sijainnit kohteessa Mexico

Av Capitan Carlos Leon

0180 0365 1111

Dinamarca #62

+52 555 546 6727

Kaikki Dollar arvostelut

Dollar arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

3,2

Plussat: no line.

Miinukset: return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Carless un Mexico

Plussat: Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.

Arvosteltu tammik. 2019

arvostelut:
3,6

2.5 hours to get a car

Plussat: Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with me

Miinukset: They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues

Arvosteltu huhtik. 2018

arvostelut:
2,0

Bed experience 3 time more money. I went euro rentals end rent there

Plussat: For 3 times less then dollar

Miinukset: None

Arvosteltu maalisk. 2018

arvostelut:
2,0

Miinukset: I will never use company again

Arvosteltu marrask. 2017

arvostelut:
2,0

Miinukset: It was closed despite the posted hours of opening. No customer service open either.

Arvosteltu lokak. 2017

arvostelut:
2,0

You're forced to buy their insurance

Plussat: The person going over the vehicle was very nice.

Miinukset: The person behind the counter was very rude. They will not accept a 3rd party insurance such as credit card insurance. You cannot decline insurance. You are forced to purchase their insurance or pay a cancelation fee.

Arvosteltu syysk. 2017

arvostelut:
6,0

Miinukset: That you have to wait until they come and pick you up, you can't drop off the car in the airport, you have to go to their location

Arvosteltu elok. 2017

arvostelut:
2,0

Miinukset: They didn't have the van i reserved and charged me more for a smaller one.

Arvosteltu elok. 2017

arvostelut:
2,0

The worst experience ever

Miinukset: I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.

Arvosteltu heinäk. 2017

arvostelut:
7,2

Plussat: The staff were very friendly

Miinukset: The vehicle we booked (a mini van)was not available. They said they "upgraded" free of charge, but due to luggage space the upgrade was not at all comfortable for 7 people.

Arvosteltu heinäk. 2017

arvostelut:
2,0

Price increased x50 when arrived to the car rental

Plussat: Absolutely NOTHING

Miinukset: I arrived to the car rental at 8:30 am and Ms Ana Lopez told me the price I had listed as final price was not real. She forced me to increase the price FIFTY TIMES MORE. Not 50%, not 100%. It was a 5,000 % increase. I want to get reimbursed for this. Worst experience ever.

Arvosteltu heinäk. 2017

arvostelut:

7,2

Plussat: The staff were very friendly

Miinukset: The vehicle we booked (a mini van)was not available. They said they "upgraded" free of charge, but due to luggage space the upgrade was not at all comfortable for 7 people.

Arvosteltu heinäk. 2017

arvostelut:

3,2

Plussat: no line.

Miinukset: return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Carless un Mexico

Plussat: Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.

Arvosteltu tammik. 2019

arvostelut:
3,6

2.5 hours to get a car

Plussat: Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with me

Miinukset: They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues

Arvosteltu huhtik. 2018

arvostelut:
2,0

Bed experience 3 time more money. I went euro rentals end rent there

Plussat: For 3 times less then dollar

Miinukset: None

Arvosteltu maalisk. 2018

arvostelut:
2,0

Miinukset: I will never use company again

Arvosteltu marrask. 2017

arvostelut:
2,0

Miinukset: It was closed despite the posted hours of opening. No customer service open either.

Arvosteltu lokak. 2017

arvostelut:
2,0

You're forced to buy their insurance

Plussat: The person going over the vehicle was very nice.

Miinukset: The person behind the counter was very rude. They will not accept a 3rd party insurance such as credit card insurance. You cannot decline insurance. You are forced to purchase their insurance or pay a cancelation fee.

Arvosteltu syysk. 2017

arvostelut:
6,0

Miinukset: That you have to wait until they come and pick you up, you can't drop off the car in the airport, you have to go to their location

Arvosteltu elok. 2017

arvostelut:
2,0

Miinukset: They didn't have the van i reserved and charged me more for a smaller one.

Arvosteltu elok. 2017

arvostelut:
2,0

The worst experience ever

Miinukset: I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.

Arvosteltu heinäk. 2017

arvostelut:
2,0

Price increased x50 when arrived to the car rental

Plussat: Absolutely NOTHING

Miinukset: I arrived to the car rental at 8:30 am and Ms Ana Lopez told me the price I had listed as final price was not real. She forced me to increase the price FIFTY TIMES MORE. Not 50%, not 100%. It was a 5,000 % increase. I want to get reimbursed for this. Worst experience ever.

Arvosteltu heinäk. 2017

arvostelut:

Rankattu nro 5

Thrifty

7,0 Hyvä (2 765 arvostelua)

3 sijaintia kohteessa Mexico

╳

Thrifty arvostelua

Autonvuokrauksen sijainnit

Thrifty

Sijainnit kohteessa Mexico

Av Capitan Carlos Leon

0180 0021 2277

Ave. Paseo De La Reforma # 322

+52 555 207 1100

Campos Eliseos 218

+52 555 786 8268

Kaikki Thrifty arvostelut

Thrifty arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

5,2

Plussat: The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Miinukset: When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

Arvosteltu tammik. 2019

arvostelut:
2,0

There were no cars

Plussat: Nothing

Miinukset: I was not notified and my time wasted

Arvosteltu jouluk. 2018

arvostelut:
2,0

No cars available

Miinukset: They did not hold my reservation. I was told there were no cars available and there would not be any until five days later.

Arvosteltu jouluk. 2018

arvostelut:
6,8

A very used car at a high price

Plussat: Pickup and drop off were easy. Car fit our group. Decent gas mileage.

Miinukset: Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.

Arvosteltu marrask. 2018

arvostelut:
3,6

the dos ñor honor de reservation

Plussat: the car da a hice the drop of as a fast

Miinukset: the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

Arvosteltu helmik. 2018

arvostelut:
2,0

Hidden insurance that they forced us to buy and said was mandatory

Plussat: Nothing

Miinukset: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Arvosteltu helmik. 2018

arvostelut:
2,0

Car rental thrifty

Plussat: Nothing

Miinukset: The merchant did not release the vehicle. Regards, juan

Arvosteltu marrask. 2017

arvostelut:
2,0

They attempted to charge me for existing damage

Miinukset: They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!

Arvosteltu marrask. 2017

arvostelut:
6,0

What's the point of making a reservation?

Plussat: Everything was fine except for the fact that for the 2nd time using Thrifty in Mexico City, an automatic transmission vehicle was not available in spite of the fact that I had reserved specifically that.

Miinukset: I reserved an automatic transmission vehicle a couple of months in advance of the trip. When I arrived to the Thrifty agency, I was informed that no vehicle with automatic transmission was available and that it was subject to cars being returned on time, which could have, but fortunately did not take several hours. A couple of observations: 1) when this happens, the Thrifty agent needs to apologize and show a bit of empathy for the customer (our agent's attitude was more or less "that's just how it is," and there was no apology - this is customer service 101, no?) 2) if the reserved vehicle will not be available, why not contact the customer before they arrive so that they at least have the opportunity to make other arrangements? We provide contact information to Kayak. The agency claims they do not have access to this. I don't know if this is true or not, but some mechanism needs to be in place that would allow the agency to communicate with the customer if a problem arises prior to the reservation.

Arvosteltu marrask. 2017

arvostelut:
2,0

JMDF

Miinukset: I made my reservation online, when I went to find my vehicle at the time and date indicated, Thrifty had no vehicles available, the customer service was heavy and showed a lot of indifference to me, he just kept talking on the phone with his friends and not attending to the clients.

Arvosteltu marrask. 2017

arvostelut:
2,0

Huge scam

Miinukset: When i booked the car, there was fine print about required insurance, but no details on the cost. So I called Thrifty and was told it would be $84 for 3 days. But when we got there, the minimum insurance cost was going to be $330. So we just returned to the terminal and got a taxi. This is a complete scam. By the way, the actual cost of auto insurance in Mexico is about $500 per year.

Arvosteltu marrask. 2017

arvostelut:
2,0

Miinukset: I bought insurance on the Thrifty site. When we went to pick up the car, the car lady said we had to pay $500 more. She wouldn't let up on the extra fee, so I went next door and rented a bigger car with full insurance from Eurocar for less money. I was, and am, very upset at this.

Arvosteltu heinäk. 2017

arvostelut:

6,8

A very used car at a high price

Plussat: Pickup and drop off were easy. Car fit our group. Decent gas mileage.

Miinukset: Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.

Arvosteltu marrask. 2018

arvostelut:

5,2

Plussat: The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Miinukset: When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

Arvosteltu tammik. 2019

arvostelut:
2,0

There were no cars

Plussat: Nothing

Miinukset: I was not notified and my time wasted

Arvosteltu jouluk. 2018

arvostelut:
2,0

No cars available

Miinukset: They did not hold my reservation. I was told there were no cars available and there would not be any until five days later.

Arvosteltu jouluk. 2018

arvostelut:
3,6

the dos ñor honor de reservation

Plussat: the car da a hice the drop of as a fast

Miinukset: the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

Arvosteltu helmik. 2018

arvostelut:
2,0

Hidden insurance that they forced us to buy and said was mandatory

Plussat: Nothing

Miinukset: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Arvosteltu helmik. 2018

arvostelut:
2,0

Car rental thrifty

Plussat: Nothing

Miinukset: The merchant did not release the vehicle. Regards, juan

Arvosteltu marrask. 2017

arvostelut:
2,0

They attempted to charge me for existing damage

Miinukset: They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!

Arvosteltu marrask. 2017

arvostelut:
6,0

What's the point of making a reservation?

Plussat: Everything was fine except for the fact that for the 2nd time using Thrifty in Mexico City, an automatic transmission vehicle was not available in spite of the fact that I had reserved specifically that.

Miinukset: I reserved an automatic transmission vehicle a couple of months in advance of the trip. When I arrived to the Thrifty agency, I was informed that no vehicle with automatic transmission was available and that it was subject to cars being returned on time, which could have, but fortunately did not take several hours. A couple of observations: 1) when this happens, the Thrifty agent needs to apologize and show a bit of empathy for the customer (our agent's attitude was more or less "that's just how it is," and there was no apology - this is customer service 101, no?) 2) if the reserved vehicle will not be available, why not contact the customer before they arrive so that they at least have the opportunity to make other arrangements? We provide contact information to Kayak. The agency claims they do not have access to this. I don't know if this is true or not, but some mechanism needs to be in place that would allow the agency to communicate with the customer if a problem arises prior to the reservation.

Arvosteltu marrask. 2017

arvostelut:
2,0

JMDF

Miinukset: I made my reservation online, when I went to find my vehicle at the time and date indicated, Thrifty had no vehicles available, the customer service was heavy and showed a lot of indifference to me, he just kept talking on the phone with his friends and not attending to the clients.

Arvosteltu marrask. 2017

arvostelut:
2,0

Huge scam

Miinukset: When i booked the car, there was fine print about required insurance, but no details on the cost. So I called Thrifty and was told it would be $84 for 3 days. But when we got there, the minimum insurance cost was going to be $330. So we just returned to the terminal and got a taxi. This is a complete scam. By the way, the actual cost of auto insurance in Mexico is about $500 per year.

Arvosteltu marrask. 2017

arvostelut:
2,0

Miinukset: I bought insurance on the Thrifty site. When we went to pick up the car, the car lady said we had to pay $500 more. She wouldn't let up on the extra fee, so I went next door and rented a bigger car with full insurance from Eurocar for less money. I was, and am, very upset at this.

Arvosteltu heinäk. 2017

arvostelut:

Rankattu nro 6

Payless

6,6 Hyvä (2 649 arvostelua)

5 sijaintia kohteessa Mexico

╳

Payless arvostelua

Autonvuokrauksen sijainnit

Payless

Sijainnit kohteessa Mexico

1830 Manuel Avila Camacho Blvd

+52 555 562 1703

Atenas #40 Pbl-2 Col Juarez

+52 556 916 8518

Av Capitan Carlos Leon

+52 555 784 3011

Calle 3 #55, Santa Fe

+52 555 292 7934

Dakota 95 Col. Napoles

+52 551 107 7838

Kaikki Payless arvostelut

Payless arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Terrible and bad

Plussat: Nothing because I didn't rented the car

Miinukset: They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!

Arvosteltu elok. 2017

arvostelut:
2,0

No phone number

Plussat: N/A

Miinukset: Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.

Arvosteltu tammik. 2017

arvostelut:
5,2

They would not take the rate that I got online

Plussat: The car was clean.

Miinukset: The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.

Arvosteltu tammik. 2017

arvostelut:
4,0

Do not use Payless in Mexico City!!!

Miinukset: The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.

Arvosteltu tammik. 2017

arvostelut:
2,0

Bad service and liars

Plussat: Nothing bad service

Miinukset: They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the car

Arvosteltu tammik. 2017

arvostelut:
8,0

Great car for travel

Plussat: Great car and deals

Arvosteltu tammik. 2017

arvostelut:
3,6

Terrible experience in Mexico City

Plussat: Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)

Miinukset: No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.

Arvosteltu tammik. 2017

arvostelut:
2,0

Plussat: Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammers

Miinukset: Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.

Arvosteltu jouluk. 2016

arvostelut:
2,0

They denied our booking

Plussat: They did not honor our booking

Arvosteltu jouluk. 2016

arvostelut:
2,0

Deceptive pricing

Plussat: The attendant was nice enough

Miinukset: This is a scam. While the cost of the rental on Kayak was very low, the cost of required insurance is about $50/ day. We didn't end up taking the rental and lost half a day. Better to use taxis and the bus system. Kayak should disclose the cost of insurance.

Arvosteltu kesäk. 2016

arvostelut:
2,0

Miinukset: The car was going to be ten hours late so we went elsewhere.

Arvosteltu kesäk. 2016

arvostelut:
2,0

Miinukset: I was not able to rent the car. They said they did not have my reservation and they did not have any cars available for me. I had to completely change my plans and lost half a day due to this.

Arvosteltu kesäk. 2016

arvostelut:

8,0

Great car for travel

Plussat: Great car and deals

Arvosteltu tammik. 2017

arvostelut:

2,0

Terrible and bad

Plussat: Nothing because I didn't rented the car

Miinukset: They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!

Arvosteltu elok. 2017

arvostelut:
2,0

No phone number

Plussat: N/A

Miinukset: Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.

Arvosteltu tammik. 2017

arvostelut:
5,2

They would not take the rate that I got online

Plussat: The car was clean.

Miinukset: The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.

Arvosteltu tammik. 2017

arvostelut:
4,0

Do not use Payless in Mexico City!!!

Miinukset: The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.

Arvosteltu tammik. 2017

arvostelut:
2,0

Bad service and liars

Plussat: Nothing bad service

Miinukset: They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the car

Arvosteltu tammik. 2017

arvostelut:
3,6

Terrible experience in Mexico City

Plussat: Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)

Miinukset: No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.

Arvosteltu tammik. 2017

arvostelut:
2,0

Plussat: Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammers

Miinukset: Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.

Arvosteltu jouluk. 2016

arvostelut:
2,0

They denied our booking

Plussat: They did not honor our booking

Arvosteltu jouluk. 2016

arvostelut:
2,0

Deceptive pricing

Plussat: The attendant was nice enough

Miinukset: This is a scam. While the cost of the rental on Kayak was very low, the cost of required insurance is about $50/ day. We didn't end up taking the rental and lost half a day. Better to use taxis and the bus system. Kayak should disclose the cost of insurance.

Arvosteltu kesäk. 2016

arvostelut:
2,0

Miinukset: The car was going to be ten hours late so we went elsewhere.

Arvosteltu kesäk. 2016

arvostelut:
2,0

Miinukset: I was not able to rent the car. They said they did not have my reservation and they did not have any cars available for me. I had to completely change my plans and lost half a day due to this.

Arvosteltu kesäk. 2016

arvostelut:

Rankattu nro 7

Advantage

6,3 Hyvä (1 141 arvostelua)

1 sijainti kohteessa Mexico

╳

Advantage arvostelua

Autonvuokrauksen sijainnit

Advantage

Sijainnit kohteessa Mexico

Mexico City Int`l A/P Europcar Europcar Int`l Arrivals Hall

+52 961 153 6098

Kaikki Advantage arvostelut

Advantage arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Miinukset: There was no reservation there when we arrived. We had to rent elsewhere. It was horrible.

Arvosteltu elok. 2019

arvostelut:
5,2

Plussat: Car was clean and almost new.

Miinukset: You must consider the price listed in the page is not real, you must pay an expensive insurance, that in my case I was forced to take it, else I would not get the car. Never buy the insurance provided by Alliance, as that was not accepted by the company. Totally disappointed.

Arvosteltu heinäk. 2019

arvostelut:
2,0

Plussat: The car didn’t match with the options they gave us, they didn’t want to take the insurance we bought telling us “they don’t respect any insurance bought outside of the europcar agency”, they didn’t found our file at the beginning, the price was over 500 hundred for a Kia Rio with insurance?

Miinukset: I would never consider renting a car from the site

Arvosteltu toukok. 2019

arvostelut:
2,0

TERRIBLE LYING CHEATING STEALING COMPANY

Plussat: Nothing

Miinukset: I rent cars in Mexico 5-6 times a year so I know how it works. They advertise $5 a day and then when you get there they tell you that you need to purchase mandatory insurance. The mandatory minimum insurance should be roughly $20 a day. When we got to this sh*thole, they tried to charge me $45 a day for insurance and said that was the cheapest they could provide. After arguing for 10 minutes and then threatening to leave and get a car somewhere else the rude and incompetent worker magically was able to “find” a special discount to give me to bring the costs down by over 30%. It was still more than what it should’ve cost, and much more than National usually charges but we had no choice since it was so early in the morning and we had to pick my parents up who had just flown in to visit. I’ll never rent from this terrible company again.

Arvosteltu tammik. 2019

arvostelut:
3,6

Insurance complications

Plussat: Car was OK,

Miinukset: what I rented the car on the site, I was allowed to opt out of the very expensive Insurance (much more than the cost of renting the car. I then was sent to a site to purchase insurance for a reasonable amount. That insurance company said to make sure the car company did not try to sell additional insurance. The Europe car rental forced me to take their insurance or I could not take the car. So I ended up with three insurance policies on my car. Credit card Eurocar third party

Arvosteltu tammik. 2019

arvostelut:
2,0

I will NEVER set foot in this establishment ever again.

Miinukset: My car rental was very dirty and all banged missing hub caps and when i got there it took for ever and i was extorted for extra money !!!

Arvosteltu lokak. 2018

arvostelut:
2,8

Couldn't find their office and they canceled our reservation

Plussat: It was a good price

Miinukset: Their office/desk was nowhere to be found! Finally we found the Europcar office that I guess takes care of their company too. They didn't speak English but led us to the Europcar office but they couldn't find our reservation either so we had to book another car through them.

Arvosteltu lokak. 2018

arvostelut:
3,6

False Advertising

Plussat: Nothing!

Miinukset: The car reserved was NOT provided. I had to pay extra to upgrade to a vehicle below what was rented. It was also a stick shift. I was forced to buy insurance when I had my own. The price of the rental was quoted as a total of $40 but my final total was $500. The car was small and without power. Struggled on every hill. They took 2 hours to give me my car because the computers kept going down.

Arvosteltu heinäk. 2018

arvostelut:
6,8

Lost & found

Plussat: Price & pickup/ dropping rental car

Miinukset: I forgot my bag and ask from LAX office to shop it for me. They asked me to send a label from Fedex- so I did. Since then I talked over & over with customer service to call fedex for pickup. In LAX office they told me that they called them but nothing is really happening. It’s more than a week since I sent them Fedex label!

Arvosteltu toukok. 2018

arvostelut:

6,8

Lost & found

Plussat: Price & pickup/ dropping rental car

Miinukset: I forgot my bag and ask from LAX office to shop it for me. They asked me to send a label from Fedex- so I did. Since then I talked over & over with customer service to call fedex for pickup. In LAX office they told me that they called them but nothing is really happening. It’s more than a week since I sent them Fedex label!

Arvosteltu toukok. 2018

arvostelut:

2,0

Miinukset: There was no reservation there when we arrived. We had to rent elsewhere. It was horrible.

Arvosteltu elok. 2019

arvostelut:
5,2

Plussat: Car was clean and almost new.

Miinukset: You must consider the price listed in the page is not real, you must pay an expensive insurance, that in my case I was forced to take it, else I would not get the car. Never buy the insurance provided by Alliance, as that was not accepted by the company. Totally disappointed.

Arvosteltu heinäk. 2019

arvostelut:
2,0

Plussat: The car didn’t match with the options they gave us, they didn’t want to take the insurance we bought telling us “they don’t respect any insurance bought outside of the europcar agency”, they didn’t found our file at the beginning, the price was over 500 hundred for a Kia Rio with insurance?

Miinukset: I would never consider renting a car from the site

Arvosteltu toukok. 2019

arvostelut:
2,0

TERRIBLE LYING CHEATING STEALING COMPANY

Plussat: Nothing

Miinukset: I rent cars in Mexico 5-6 times a year so I know how it works. They advertise $5 a day and then when you get there they tell you that you need to purchase mandatory insurance. The mandatory minimum insurance should be roughly $20 a day. When we got to this sh*thole, they tried to charge me $45 a day for insurance and said that was the cheapest they could provide. After arguing for 10 minutes and then threatening to leave and get a car somewhere else the rude and incompetent worker magically was able to “find” a special discount to give me to bring the costs down by over 30%. It was still more than what it should’ve cost, and much more than National usually charges but we had no choice since it was so early in the morning and we had to pick my parents up who had just flown in to visit. I’ll never rent from this terrible company again.

Arvosteltu tammik. 2019

arvostelut:
3,6

Insurance complications

Plussat: Car was OK,

Miinukset: what I rented the car on the site, I was allowed to opt out of the very expensive Insurance (much more than the cost of renting the car. I then was sent to a site to purchase insurance for a reasonable amount. That insurance company said to make sure the car company did not try to sell additional insurance. The Europe car rental forced me to take their insurance or I could not take the car. So I ended up with three insurance policies on my car. Credit card Eurocar third party

Arvosteltu tammik. 2019

arvostelut:
2,0

I will NEVER set foot in this establishment ever again.

Miinukset: My car rental was very dirty and all banged missing hub caps and when i got there it took for ever and i was extorted for extra money !!!

Arvosteltu lokak. 2018

arvostelut:
2,8

Couldn't find their office and they canceled our reservation

Plussat: It was a good price

Miinukset: Their office/desk was nowhere to be found! Finally we found the Europcar office that I guess takes care of their company too. They didn't speak English but led us to the Europcar office but they couldn't find our reservation either so we had to book another car through them.

Arvosteltu lokak. 2018

arvostelut:
3,6

False Advertising

Plussat: Nothing!

Miinukset: The car reserved was NOT provided. I had to pay extra to upgrade to a vehicle below what was rented. It was also a stick shift. I was forced to buy insurance when I had my own. The price of the rental was quoted as a total of $40 but my final total was $500. The car was small and without power. Struggled on every hill. They took 2 hours to give me my car because the computers kept going down.

Arvosteltu heinäk. 2018

arvostelut:

Rankattu nro 8

National

7,9 Hyvä (905 arvostelua)

5 sijaintia kohteessa Mexico

╳

National arvostelua

Autonvuokrauksen sijainnit

National

Sijainnit kohteessa Mexico

Autopista Mexico-toluca #1235

+52 555 292 1166

Ave. Paseo De La Reforma 231

+52 555 703 2222

International Airport

+52 555 786 9026

Manuel Avila Camacho 1822

+52 555 393 1441

Parroquia 1056, Col Santa Cruz

+52 559 183 7719

Kaikki National arvostelut

National arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

10,0

Plussat: Miguel and Diana were very friendly and hekofuy

Miinukset: Everything was super

Arvosteltu elok. 2019

arvostelut:
4,0

Miinukset: They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never opened

Arvosteltu huhtik. 2019

arvostelut:
9,6

Review

Plussat: People were friendly and helpful with insurance information.

Miinukset: The car had a few problems some error lights turned on after pick up but worked fine. And the price was way higher I was quoted at just about 700$ American dollars of course without insurance and paid 1350 when all said and done.

Arvosteltu jouluk. 2018

arvostelut:
10,0

Great Minivan

Plussat: The minivan was in perfect conditions

Miinukset: They put bad gasoline. It did not last for that long. Once Infill it up at a regular gas station the fuel was ok

Arvosteltu huhtik. 2018

arvostelut:
2,0

No car available..despite reserving months in advance

Plussat: Nothing..

Miinukset: The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.

Arvosteltu marrask. 2017

arvostelut:
2,0

Reservation canceled due to overbooking

Plussat: Nothing

Miinukset: They overbooked themselves and canceled my reservation.

Arvosteltu marrask. 2017

arvostelut:
2,0

Plussat: I didn't like it

Miinukset: The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.

Arvosteltu heinäk. 2017

arvostelut:
2,0

Reserved child seats weren't available

Plussat: Price was supposed to be great

Miinukset: Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.

Arvosteltu kesäk. 2017

arvostelut:
2,0

Disappointing and deceptive practices

Plussat: Nothing

Miinukset: When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.

Arvosteltu toukok. 2017

arvostelut:
4,4

Never get a car rental on line in Mexico

Plussat: Easy to set on line

Miinukset: Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online

Arvosteltu huhtik. 2017

arvostelut:
2,0

Terrible agency.

Plussat: Nothing to like here! Awful.

Miinukset: I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!

Arvosteltu helmik. 2017

arvostelut:
4,4

Rip Off!!! Use another car rental company

Plussat: The vehicle was clean.

Miinukset: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.

Arvosteltu helmik. 2017

arvostelut:

10,0

Plussat: Miguel and Diana were very friendly and hekofuy

Miinukset: Everything was super

Arvosteltu elok. 2019

arvostelut:
9,6

Review

Plussat: People were friendly and helpful with insurance information.

Miinukset: The car had a few problems some error lights turned on after pick up but worked fine. And the price was way higher I was quoted at just about 700$ American dollars of course without insurance and paid 1350 when all said and done.

Arvosteltu jouluk. 2018

arvostelut:
10,0

Great Minivan

Plussat: The minivan was in perfect conditions

Miinukset: They put bad gasoline. It did not last for that long. Once Infill it up at a regular gas station the fuel was ok

Arvosteltu huhtik. 2018

arvostelut:

4,0

Miinukset: They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never opened

Arvosteltu huhtik. 2019

arvostelut:
2,0

No car available..despite reserving months in advance

Plussat: Nothing..

Miinukset: The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.

Arvosteltu marrask. 2017

arvostelut:
2,0

Reservation canceled due to overbooking

Plussat: Nothing

Miinukset: They overbooked themselves and canceled my reservation.

Arvosteltu marrask. 2017

arvostelut:
2,0

Plussat: I didn't like it

Miinukset: The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.

Arvosteltu heinäk. 2017

arvostelut:
2,0

Reserved child seats weren't available

Plussat: Price was supposed to be great

Miinukset: Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.

Arvosteltu kesäk. 2017

arvostelut:
2,0

Disappointing and deceptive practices

Plussat: Nothing

Miinukset: When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.

Arvosteltu toukok. 2017

arvostelut:
4,4

Never get a car rental on line in Mexico

Plussat: Easy to set on line

Miinukset: Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online

Arvosteltu huhtik. 2017

arvostelut:
2,0

Terrible agency.

Plussat: Nothing to like here! Awful.

Miinukset: I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!

Arvosteltu helmik. 2017

arvostelut:
4,4

Rip Off!!! Use another car rental company

Plussat: The vehicle was clean.

Miinukset: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.

Arvosteltu helmik. 2017

arvostelut:

Rankattu nro 9

E-Z Rent-A-Car

6,3 Hyvä (901 arvostelua)

1 sijainti kohteessa Mexico

╳

E-Z Rent-A-Car arvostelua

Autonvuokrauksen sijainnit

E-Z Rent-A-Car

Sijainnit kohteessa Mexico

Mexico City International Airport

+52 551 560 0089

Kaikki E-Z Rent-A-Car arvostelut

E-Z Rent-A-Car arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Plussat: nothing

Miinukset: I was never able to pick up the car due the excessive price for their insurance. it would be better if you can provide the cost of insurance, even if it's just an estimate, so people wont have to cancel their rental at the very last minute

Arvosteltu heinäk. 2019

arvostelut:
2,0

Plussat: NOTHING. My experience was horrible

Miinukset: Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency

Arvosteltu huhtik. 2019

arvostelut:
2,0

Miinukset: The experience was totally terrible

Arvosteltu maalisk. 2019

arvostelut:
2,0

Miinukset: We tried to rent it but the service was awful, it really did feel like they didn’t want us to rent it. So we didn’t, we walked away

Arvosteltu helmik. 2019

arvostelut:
6,0

Be honest about prices

Miinukset: Only because it’s a different country you should it Deceived deceived people about prices it is not professional In the website it says $40 when you here they charge you four times that

Arvosteltu tammik. 2019

arvostelut:
2,0

Miinukset: The fact that paying for insurance is a must and was never told the actual price until I arrived. Then we were informed they had no cars. So essentially we didn't rent anything. Even if we did, after the insurance and deposit it would have been 4 times more than I was told.

Arvosteltu tammik. 2019

arvostelut:
7,2

Plussat: El servicio en recepcion fue rápido y eficaz.

Miinukset: No tuvieron el auto que yo seleccione para renta (Tahoe) me dieron otro vehículo (Dodge journey) el cual no conocía y no es un auto de calidad. Con tracción delantera y nada de potencia, pésimo. Vengo de clima frío y el auto no traía líquido para aire acondicionado o no servía, por lo cual eran muy incómodos y sofocantes los trayectos. En el auto se percibía olor a orina.

Arvosteltu toukok. 2018

arvostelut:
2,0

Miinukset: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.

Arvosteltu huhtik. 2017

arvostelut:
3,2

They don't care about you.

Plussat: It was a car.

Miinukset: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.

Arvosteltu marrask. 2016

arvostelut:
2,8

Nothing as described.

Miinukset: I chose this service because it said that it was at the airport, but it isn't it's at the Marriott down the street. I walked all over the airport looking for it and it seriously seem like they're the only ones NOT in the terminals. I called for someone to come pick me up, they said 10 minutes. I waited for over an hour and no one came. I ended up walking to the Marriott. They gave me a car that not only was totally scratched, had no working AC, had terrible breaks AND after waiting all that, HAD NO GAS! The guy had the balls to tell me "go straight to the gas station, it's on E but should get you the the gas station" WHAT?! I just landed in a different country, been awaiting and now have to stop and get gas?! unbelievable. I've rented cars all over the world, including mexico before and have never had these problems. pretty pathetic.

Arvosteltu kesäk. 2016

arvostelut:
2,0

Miinukset: Horrible !... The rental didn't have the van that I reserved in the first place, the price was $200.00 more from the original price. I wouldn't reserve a rental from Kayak ever.

Arvosteltu helmik. 2016

arvostelut:
5,2

Hidden charges make the rental a lot more expensiv

Plussat: The Town & Country I rented was in good shape, very clean, and worked really well. No complaints with the vehicle.

Miinukset: The company added a hidden charge that increased the price of the rental by about 40%. I chose not to purchase insurance on the rental because I have external rental car insurance. When I picked up the vehicle, the price included a charge that had not been listed on my reservation, which increased the price about 40%. When I asked the attendant to explain how they could charge me that without listing it in the reservation, he dug around for a while until he pulled up a single line, deep in the website that said "other charges may be included for insurance, etc." The attendant was snobby about it and completely unsympathetic to the fact they wanted to charge me more than 40% more. He told me I could either pay it or not rent the car (but he did say I may be charged for failing to fulfill my reservation). It was a sneaky, but unsurprising, tactic by a rental car company. I'm annoyed at them and at Kayak for not listing the price accurately.

Arvosteltu marrask. 2015

arvostelut:

7,2

Plussat: El servicio en recepcion fue rápido y eficaz.

Miinukset: No tuvieron el auto que yo seleccione para renta (Tahoe) me dieron otro vehículo (Dodge journey) el cual no conocía y no es un auto de calidad. Con tracción delantera y nada de potencia, pésimo. Vengo de clima frío y el auto no traía líquido para aire acondicionado o no servía, por lo cual eran muy incómodos y sofocantes los trayectos. En el auto se percibía olor a orina.

Arvosteltu toukok. 2018

arvostelut:

2,0

Plussat: nothing

Miinukset: I was never able to pick up the car due the excessive price for their insurance. it would be better if you can provide the cost of insurance, even if it's just an estimate, so people wont have to cancel their rental at the very last minute

Arvosteltu heinäk. 2019

arvostelut:
2,0

Plussat: NOTHING. My experience was horrible

Miinukset: Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency

Arvosteltu huhtik. 2019

arvostelut:
2,0

Miinukset: The experience was totally terrible

Arvosteltu maalisk. 2019

arvostelut:
2,0

Miinukset: We tried to rent it but the service was awful, it really did feel like they didn’t want us to rent it. So we didn’t, we walked away

Arvosteltu helmik. 2019

arvostelut:
6,0

Be honest about prices

Miinukset: Only because it’s a different country you should it Deceived deceived people about prices it is not professional In the website it says $40 when you here they charge you four times that

Arvosteltu tammik. 2019

arvostelut:
2,0

Miinukset: The fact that paying for insurance is a must and was never told the actual price until I arrived. Then we were informed they had no cars. So essentially we didn't rent anything. Even if we did, after the insurance and deposit it would have been 4 times more than I was told.

Arvosteltu tammik. 2019

arvostelut:
2,0

Miinukset: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.

Arvosteltu huhtik. 2017

arvostelut:
3,2

They don't care about you.

Plussat: It was a car.

Miinukset: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.

Arvosteltu marrask. 2016

arvostelut:
2,8

Nothing as described.

Miinukset: I chose this service because it said that it was at the airport, but it isn't it's at the Marriott down the street. I walked all over the airport looking for it and it seriously seem like they're the only ones NOT in the terminals. I called for someone to come pick me up, they said 10 minutes. I waited for over an hour and no one came. I ended up walking to the Marriott. They gave me a car that not only was totally scratched, had no working AC, had terrible breaks AND after waiting all that, HAD NO GAS! The guy had the balls to tell me "go straight to the gas station, it's on E but should get you the the gas station" WHAT?! I just landed in a different country, been awaiting and now have to stop and get gas?! unbelievable. I've rented cars all over the world, including mexico before and have never had these problems. pretty pathetic.

Arvosteltu kesäk. 2016

arvostelut:
2,0

Miinukset: Horrible !... The rental didn't have the van that I reserved in the first place, the price was $200.00 more from the original price. I wouldn't reserve a rental from Kayak ever.

Arvosteltu helmik. 2016

arvostelut:
5,2

Hidden charges make the rental a lot more expensiv

Plussat: The Town & Country I rented was in good shape, very clean, and worked really well. No complaints with the vehicle.

Miinukset: The company added a hidden charge that increased the price of the rental by about 40%. I chose not to purchase insurance on the rental because I have external rental car insurance. When I picked up the vehicle, the price included a charge that had not been listed on my reservation, which increased the price about 40%. When I asked the attendant to explain how they could charge me that without listing it in the reservation, he dug around for a while until he pulled up a single line, deep in the website that said "other charges may be included for insurance, etc." The attendant was snobby about it and completely unsympathetic to the fact they wanted to charge me more than 40% more. He told me I could either pay it or not rent the car (but he did say I may be charged for failing to fulfill my reservation). It was a sneaky, but unsurprising, tactic by a rental car company. I'm annoyed at them and at Kayak for not listing the price accurately.

Arvosteltu marrask. 2015

arvostelut:

Rankattu nro 10

Ace

5,9 OK (380 arvostelua)

3 sijaintia kohteessa Mexico

╳

Ace arvostelua

Autonvuokrauksen sijainnit

Ace

Sijainnit kohteessa Mexico

Atenas 44

Guillermo González Camarena

+52 555 291 8872

Terminal 1 Sala E1 Local 19-A

+52 334 170 8243

Kaikki Ace arvostelut

Ace arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Lies

Miinukset: There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time

Arvosteltu tammik. 2019

arvostelut:
2,0

They didn’t have my car, I need a refund ASAP

Plussat: Nothing, they didn’t even help me getting a different car

Miinukset: The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere

Arvosteltu marrask. 2018

arvostelut:
2,0

Pathetic

Plussat: The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied help

Miinukset: Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.

Arvosteltu lokak. 2018

arvostelut:
2,0

Scam

Plussat: Nothing.

Miinukset: Made a reservation through carrentals.com thrue Kayak. When I arrived In Mexico City I eas told they did not have the car I had reserved and they couldn’t do anything. They suggested me to call the third party rental broker I couldn’t find a number to contact. I canceled my reservation and still they had the nerve to charge me. I did not received any services from carrentals.com nor from Ace Rent a Car. But they still charge me. I ended up renting from Dollar Rent a Car. Who provided a way better service experience. Now I’m about to start a despute In hopes To can get my money back.

Arvosteltu heinäk. 2018

arvostelut:
2,0

Gave away my vehicle

Miinukset: I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.

Arvosteltu toukok. 2018

arvostelut:
2,0

Bad service and van had several issues

Plussat: Nothing

Miinukset: Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk

Arvosteltu toukok. 2018

arvostelut:
2,0

Plussat: Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.

Arvosteltu maalisk. 2018

arvostelut:
3,2

Horrible pickup experience

Plussat: N/A

Miinukset: I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company

Arvosteltu helmik. 2018

arvostelut:
2,0

Bait and Switch!!!!

Plussat: Nothing. They didn't have the car I rented available.

Miinukset: They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.

Arvosteltu helmik. 2018

arvostelut:
2,0

Horrible

Plussat: The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.

Arvosteltu lokak. 2017

arvostelut:
4,8

Hard to find ACE (no signage). Insurance costs in Mexico are a killer!

Plussat: We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.

Miinukset: We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.

Arvosteltu elok. 2017

arvostelut:
2,0

Price not what I expected. Did not have car I rese

Miinukset: They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.

Arvosteltu tammik. 2017

arvostelut:

2,0

Lies

Miinukset: There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time

Arvosteltu tammik. 2019

arvostelut:
2,0

They didn’t have my car, I need a refund ASAP

Plussat: Nothing, they didn’t even help me getting a different car

Miinukset: The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere

Arvosteltu marrask. 2018

arvostelut:
2,0

Pathetic

Plussat: The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied help

Miinukset: Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.

Arvosteltu lokak. 2018

arvostelut:
2,0

Scam

Plussat: Nothing.

Miinukset: Made a reservation through carrentals.com thrue Kayak. When I arrived In Mexico City I eas told they did not have the car I had reserved and they couldn’t do anything. They suggested me to call the third party rental broker I couldn’t find a number to contact. I canceled my reservation and still they had the nerve to charge me. I did not received any services from carrentals.com nor from Ace Rent a Car. But they still charge me. I ended up renting from Dollar Rent a Car. Who provided a way better service experience. Now I’m about to start a despute In hopes To can get my money back.

Arvosteltu heinäk. 2018

arvostelut:
2,0

Gave away my vehicle

Miinukset: I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.

Arvosteltu toukok. 2018

arvostelut:
2,0

Bad service and van had several issues

Plussat: Nothing

Miinukset: Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk

Arvosteltu toukok. 2018

arvostelut:
2,0

Plussat: Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.

Arvosteltu maalisk. 2018

arvostelut:
3,2

Horrible pickup experience

Plussat: N/A

Miinukset: I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company

Arvosteltu helmik. 2018

arvostelut:
2,0

Bait and Switch!!!!

Plussat: Nothing. They didn't have the car I rented available.

Miinukset: They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.

Arvosteltu helmik. 2018

arvostelut:
2,0

Horrible

Plussat: The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.

Arvosteltu lokak. 2017

arvostelut:
4,8

Hard to find ACE (no signage). Insurance costs in Mexico are a killer!

Plussat: We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.

Miinukset: We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.

Arvosteltu elok. 2017

arvostelut:
2,0

Price not what I expected. Did not have car I rese

Miinukset: They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.

Arvosteltu tammik. 2017

arvostelut:

Rankattu nro 11

Economy Rent a Car

5,0 OK (965 arvostelua)

2 sijaintia kohteessa Mexico

╳

Economy Rent a Car arvostelua

Autonvuokrauksen sijainnit

Economy Rent a Car

Sijainnit kohteessa Mexico

Sinaloa 31 Colonia Penon De Los Banos

+52 551 560 0089

Sinaloa 31 Colonia Penon de los Banos

+52 551 560 0089

Kaikki Economy Rent a Car arvostelut

Economy Rent a Car arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Terrible car rental company

Plussat: Nothing

Miinukset: They lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?

Arvosteltu maalisk. 2017

arvostelut:
2,0

Plussat: THIS IS A SCAM, THEY SCREWED US OVER

Arvosteltu kesäk. 2016

arvostelut:
6,0

Miinukset: They didn't tell you that there was a $2500 security taken off your credit card for the duration of the hire and that there was an extra $25US er day insurance. It did feel like were being ripped off!

Arvosteltu kesäk. 2016

arvostelut:
2,0

Stay away.

Plussat: Nothing good about this scan

Miinukset: Took almost an hour to find. Asked everyone and got so many different answers finally found it walking in traffic through a busy terminal in mexico city in a hotel plaza. Wanted $2500 deposit! Wanted 27 in insurance and 13 for full coverage, both mandatory, on top of what I paid already. 66 dollar non refundable insurance gone. I hate these people. Had to rent from hertz for 4x what I thought I'd pay including insurance. Cost us 3 hours too.

Arvosteltu kesäk. 2016

arvostelut:

2,0

Terrible car rental company

Plussat: Nothing

Miinukset: They lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?

Arvosteltu maalisk. 2017

arvostelut:
2,0

Plussat: THIS IS A SCAM, THEY SCREWED US OVER

Arvosteltu kesäk. 2016

arvostelut:
6,0

Miinukset: They didn't tell you that there was a $2500 security taken off your credit card for the duration of the hire and that there was an extra $25US er day insurance. It did feel like were being ripped off!

Arvosteltu kesäk. 2016

arvostelut:
2,0

Stay away.

Plussat: Nothing good about this scan

Miinukset: Took almost an hour to find. Asked everyone and got so many different answers finally found it walking in traffic through a busy terminal in mexico city in a hotel plaza. Wanted $2500 deposit! Wanted 27 in insurance and 13 for full coverage, both mandatory, on top of what I paid already. 66 dollar non refundable insurance gone. I hate these people. Had to rent from hertz for 4x what I thought I'd pay including insurance. Cost us 3 hours too.

Arvosteltu kesäk. 2016

arvostelut:

Rankattu nro 12

Avis

5,9 OK (4 arvostelua)

9 sijaintia kohteessa Mexico

╳

Avis arvostelua

Autonvuokrauksen sijainnit

Avis

Sijainnit kohteessa Mexico

Aeropuerto Benito Juarez

+52 555 762 3262

Avenida Juarez 70

+52 555 130 5300

Campos Eliseos 185, Col Polanco, dwtn

+52 555 280 1301

Intercntl Htl-Av Juan Salvador Agraz #97

+52 555 592 7699

Mision Hotel - San Luis Tlatilco #2

+52 555 572 1611

Paseo De La Reforma 296

+52 555 511 2228

Radisson Hotel -Cuspides #53

+52 555 606 4211

Royal Pedregal Htl- RENTAL LOCATION ONLY

+52 555 571 8376

World Trade Ctr-C Montecito #38-MX

+52 559 000 4405

Kaikki Avis arvostelut

Avis arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

4,0

Rent Elsewhere

Miinukset: I strongly recommend against renting a car from this location. I recently rented from this location and couldn't regret it more. I'm an Avis Preferred member who frequently rents cars for both business and personal travel in the US and abroad. I've rented cars in Jordan, Turkey, South Africa, and Georgia among other countries (just to offer some perspective). I waited over an hour at this location to receive my rental, which caused me to have to cancel plans; and on my return it took another forty-five minutes, which caused my taxi fare to double in price while I waited. The act of picking up a rental should never cause a customer to have to cancel appointments. Unfortunately, this isn't the worst of it. Upon my return, the employees claimed damage to a tire -- a "bump in the rubber" to be precise. The tire was is perfect working condition; again, the tire was not flat. When inspecting the vehicle before taking possession, the employees did not mention a need to inspect the tires, even after I prompted confirmation that we had reviewed all the necessary components of the vehicle. To summarize, the employee with whom I inspected the vehicle told me we'd covered everything and it was not necessary to inspect the tires, but upon return they changed their story and claimed damage. I had fortunately purchased full insurance (which absurdly tripled the cost of the rental), so this claim is of minor detail to me at this point. But I write this review to caution others from renting here, as I suspect that the employees will invent damage in order to charge you additional fines. The entire exchange seemed very much a scam, so consider your rental carefully and if possible, go elsewhere for a car in Mexico City. A final note: Avis Customer Service, whom I called to speak with about this experience, had little to say and offered nothing in the way of remedying this experience of mine. When renting from a known company, one expects consistent experience regardless of city or country, otherwise, I'd just rent from a locally-owned company and pay less. In short, I'd recommend another rental company altogether.

Arvosteltu jouluk. 2018

arvostelut:
7,6

Problemas el retirar

Plussat: Muy buen carro, confortable, perfectas condiciones,

Miinukset: Altísimo costo de arrendamiento, pocas opciones de vehículos en punto de entrega, servicio entrega no muy bueno

Arvosteltu syysk. 2016

arvostelut:

7,6

Problemas el retirar

Plussat: Muy buen carro, confortable, perfectas condiciones,

Miinukset: Altísimo costo de arrendamiento, pocas opciones de vehículos en punto de entrega, servicio entrega no muy bueno

Arvosteltu syysk. 2016

arvostelut:

4,0

Rent Elsewhere

Miinukset: I strongly recommend against renting a car from this location. I recently rented from this location and couldn't regret it more. I'm an Avis Preferred member who frequently rents cars for both business and personal travel in the US and abroad. I've rented cars in Jordan, Turkey, South Africa, and Georgia among other countries (just to offer some perspective). I waited over an hour at this location to receive my rental, which caused me to have to cancel plans; and on my return it took another forty-five minutes, which caused my taxi fare to double in price while I waited. The act of picking up a rental should never cause a customer to have to cancel appointments. Unfortunately, this isn't the worst of it. Upon my return, the employees claimed damage to a tire -- a "bump in the rubber" to be precise. The tire was is perfect working condition; again, the tire was not flat. When inspecting the vehicle before taking possession, the employees did not mention a need to inspect the tires, even after I prompted confirmation that we had reviewed all the necessary components of the vehicle. To summarize, the employee with whom I inspected the vehicle told me we'd covered everything and it was not necessary to inspect the tires, but upon return they changed their story and claimed damage. I had fortunately purchased full insurance (which absurdly tripled the cost of the rental), so this claim is of minor detail to me at this point. But I write this review to caution others from renting here, as I suspect that the employees will invent damage in order to charge you additional fines. The entire exchange seemed very much a scam, so consider your rental carefully and if possible, go elsewhere for a car in Mexico City. A final note: Avis Customer Service, whom I called to speak with about this experience, had little to say and offered nothing in the way of remedying this experience of mine. When renting from a known company, one expects consistent experience regardless of city or country, otherwise, I'd just rent from a locally-owned company and pay less. In short, I'd recommend another rental company altogether.

Arvosteltu jouluk. 2018

arvostelut:

Rankattu nro 13

Europcar

4,3 OK (20 arvostelua)

3 sijaintia kohteessa Mexico

╳

Europcar arvostelua

Autonvuokrauksen sijainnit

Europcar

Sijainnit kohteessa Mexico

Av.paseo De La Reforma 208 Local A

+52 555 533 7161

Benito Juarez International Apt

+52 555 786 8264

Guillermo Gonzalez Camarena 1205

+52 555 161 2721

Kaikki Europcar arvostelut

Europcar arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Plussat: the worst experience.

Miinukset: Be careful when renting a car with Eropecar

Arvosteltu toukok. 2019

arvostelut:
2,0

Plussat: Nothing good about this car rental: a complete rip off taking advantage of tourists. The car I booked was not available and they forced me to take an additional insurance (even though I didn’t want it as I had my own). I ended up paying four (!) times as much compared to what they sold it for online

Miinukset: On top, waiting time was very long, nobody in the shop spoke any English and when I wanted to return the car (at the time I booked online) the shop was closed. Complete nightmare.

Arvosteltu huhtik. 2019

arvostelut:
8,4

Plussat: Easy booking

Miinukset: Clearly explain your prices. I paid for the additional insurance and still had to buy a third insurance. So your prices were wrong. I will also leave my review on my YouTube channel. Will never book with kayak again

Arvosteltu helmik. 2019

arvostelut:
2,0

Worst car rental service in my life

Plussat: Nothing

Miinukset: They had no cars and made me wait one hour to tell me that. Their excuse was that since I booked using Kayak they car wasn’t really booked. On top of everything the guy sermones me on the type of coverage that I had picked for my inexistent rental.

Arvosteltu marrask. 2018

arvostelut:
4,8

Don't fall for the cheap price. The insurance will get you

Plussat: The customer service is good.

Miinukset: The insurance is not included and its price is not disclosed before you book so you can't even budget correctly for your trip. it will cost you hundreds of US dollars. The restrooms are out of order and there is no ac in the office as you wait.

Arvosteltu heinäk. 2018

arvostelut:
2,0

Miinukset: The cost suppose to be 8us, when I arrive it was 35, I dint take it

Arvosteltu heinäk. 2018

arvostelut:
2,0

Miinukset: The company wanted to charge $60 though the booking said $1. This was a pretty big surprise. They entered my info and after about 20 minutes told me they didn't have any cars left to rent. Will never use Europcar again.

Arvosteltu toukok. 2018

arvostelut:
2,0

Miinukset: Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible

Arvosteltu toukok. 2018

arvostelut:
2,0

Miinukset: Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher

Arvosteltu maalisk. 2018

arvostelut:
4,0

Miinukset: I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.

Arvosteltu tammik. 2018

arvostelut:
6,4

Plussat: The rental price

Miinukset: The insurance price too much

Arvosteltu tammik. 2018

arvostelut:
2,0

Miinukset: outrageous price trying to sell the insurance bad...bad ...baddd

Arvosteltu tammik. 2018

arvostelut:

8,4

Plussat: Easy booking

Miinukset: Clearly explain your prices. I paid for the additional insurance and still had to buy a third insurance. So your prices were wrong. I will also leave my review on my YouTube channel. Will never book with kayak again

Arvosteltu helmik. 2019

arvostelut:

2,0

Plussat: the worst experience.

Miinukset: Be careful when renting a car with Eropecar

Arvosteltu toukok. 2019

arvostelut:
2,0

Plussat: Nothing good about this car rental: a complete rip off taking advantage of tourists. The car I booked was not available and they forced me to take an additional insurance (even though I didn’t want it as I had my own). I ended up paying four (!) times as much compared to what they sold it for online

Miinukset: On top, waiting time was very long, nobody in the shop spoke any English and when I wanted to return the car (at the time I booked online) the shop was closed. Complete nightmare.

Arvosteltu huhtik. 2019

arvostelut:
2,0

Worst car rental service in my life

Plussat: Nothing

Miinukset: They had no cars and made me wait one hour to tell me that. Their excuse was that since I booked using Kayak they car wasn’t really booked. On top of everything the guy sermones me on the type of coverage that I had picked for my inexistent rental.

Arvosteltu marrask. 2018

arvostelut:
4,8

Don't fall for the cheap price. The insurance will get you

Plussat: The customer service is good.

Miinukset: The insurance is not included and its price is not disclosed before you book so you can't even budget correctly for your trip. it will cost you hundreds of US dollars. The restrooms are out of order and there is no ac in the office as you wait.

Arvosteltu heinäk. 2018

arvostelut:
2,0

Miinukset: The cost suppose to be 8us, when I arrive it was 35, I dint take it

Arvosteltu heinäk. 2018

arvostelut:
2,0

Miinukset: The company wanted to charge $60 though the booking said $1. This was a pretty big surprise. They entered my info and after about 20 minutes told me they didn't have any cars left to rent. Will never use Europcar again.

Arvosteltu toukok. 2018

arvostelut:
2,0

Miinukset: Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible

Arvosteltu toukok. 2018

arvostelut:
2,0

Miinukset: Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher

Arvosteltu maalisk. 2018

arvostelut:
4,0

Miinukset: I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.

Arvosteltu tammik. 2018

arvostelut:
6,4

Plussat: The rental price

Miinukset: The insurance price too much

Arvosteltu tammik. 2018

arvostelut:
2,0

Miinukset: outrageous price trying to sell the insurance bad...bad ...baddd

Arvosteltu tammik. 2018

arvostelut:

Rankattu nro 14

Firefly

3,6 Keskinkertainen (4 arvostelua)

3 sijaintia kohteessa Mexico

╳

Firefly arvostelua

Autonvuokrauksen sijainnit

Firefly

Sijainnit kohteessa Mexico

Av Capitan Carlos Leon Sn T2

0180 0709 5010

Av Capitan Carlos Leon

0180 0709 5010

Av Texcococ Sn

0180 0709 5010

Kaikki Firefly arvostelut

Firefly arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Miinukset: After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.

Arvosteltu heinäk. 2019

arvostelut:
2,0

Basically a scam

Miinukset: When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!

Arvosteltu tammik. 2019

arvostelut:
8,4

Overall good butt...

Plussat: The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easy

Miinukset: The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)

Arvosteltu marrask. 2018

arvostelut:

8,4

Overall good butt...

Plussat: The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easy

Miinukset: The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)

Arvosteltu marrask. 2018

arvostelut:

2,0

Miinukset: After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.

Arvosteltu heinäk. 2019

arvostelut:
2,0

Basically a scam

Miinukset: When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!

Arvosteltu tammik. 2019

arvostelut:

Rankattu nro 15

Enterprise

3,3 Keskinkertainen (26 arvostelua)

6 sijaintia kohteessa Mexico

╳

Enterprise arvostelua

Autonvuokrauksen sijainnit

Enterprise

Sijainnit kohteessa Mexico

1056 Parroquia

+52 559 183 7719

Auto. Mexico-toluca 1235

+52 555 292 1166

Ave Paseo De La Reforma No 231

+52 555 703 2222

Bld Adolfo Lopez Mateos 4349

+52 553 089 1300

International Airport

+52 555 786 9026

Manuel Avila Camacho No Ex1822

+52 555 393 1441

Kaikki Enterprise arvostelut

Enterprise arvostelut: Mexico

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Plussat: Nothing.

Miinukset: Our flight arrived late and they didn’t have a car for us. Awful customer service. Never renting again.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Read before renting in Mexico

Plussat: I rented the car in december to be picked up at 1:00 or 2:00pm I arrived to the place around 3:00pm and they told me the car was not available because they could only hold the reservation for 1 hr. I was never informed of this policy. they ended up renting me a different, and of course, more expensive category

Miinukset: they gave me a higher category and charged me an arm and leg for it. 1000 for 6 days in a Van with 95000 km I hope this complaint reaches to enterprise they are really violating people right by doing what I described

Arvosteltu jouluk. 2018

arvostelut:
4,4

Miinukset: The car seemed to be in poor mechanical condition and a license plate fell off at some point and Emterprise is currently trying to charge me $3300 pesos for a replacement

Arvosteltu jouluk. 2018

arvostelut:
2,0

Miinukset: I reserved the cars, and enterprise did not have the cars. They stated that the online services did not coincide with actual car availability, and didn't have any cars

Arvosteltu marrask. 2018

arvostelut:
2,0

Don’t do it!!!

Miinukset: Once I arrived at the car rental location it was a totally different price. I was told about all these different types of coverages that I needed to get if I wanted to rent a car. I left the location bags in hand and went to Dollar Car rental...Dollar saved me more than half of what I would’ve paid to Enterprise.

Arvosteltu elok. 2018

arvostelut:
2,0

Miinukset: Don’t the respect the reservation,never gonna rent with enterprise

Arvosteltu heinäk. 2018

arvostelut:
8,4

Insurance

Plussat: In overall it was a good experience. It was my first rental in Mexico as this city makes the driving very challenging. Good car and excellent staff.I'd definitely rent from this company again.

Miinukset: The advertised price didn't include the obligatory insurance. They caught me by surprise when they added that amount, because I always relay on my credit card's insurance, which has always worked perfectly for me. Everyone should know that in Mexico the insurance is charged obligatory and that it is expensive (I ended up paying more insurance than rental).

Arvosteltu toukok. 2018

arvostelut:
2,0

Up set

Miinukset: They didn't had any car available, I reserved a week before and they never contact me about this issue, so I had to pay 4 times more than I was supposed to paid on a different rental car

Arvosteltu huhtik. 2018

arvostelut:
5,2

Car was wrong, price was wrong

Plussat: Cars were clean

Miinukset: The price was actually 3 times more the amount I reserved it for. The type of car wasn't nearly as closed as the one I reserved. The car broke down and couldn't use for 2 days, I go on vacation for 4 days and 2 of those days were nearly ruined for having a defective car. In spite of this, you'd thing Enterprise would try to make it better... Not at all! they even tried to charge me a penalty fee because when they picked up the broke down car it didn't have a full tank (mind you, it died on me! they probably expected me to push it to a gas a station to fill it up) And lastly, when I returned the car I had to argue for 30 minutes with the clerk because he kept offering insignificant discounts for my troubles, it was like barging back and forth with a street vendor selling me a bag of oranges.

Arvosteltu huhtik. 2018

arvostelut:
10,0

Plussat: Service

Miinukset: 0

Arvosteltu helmik. 2018

arvostelut:
2,0

Enterprise Mexico is the worst scam ever

Plussat: Nothing at all

Miinukset: They told me that the internet rate was not valid and wanted to overcharge me for mandatory extra insurance that my credit card covers for me. It is outrageous that these scammers are taking advantage of travelers during holiday season. I end up taking a cab and will never book a thing again with kayak as you are not serious at all with the companies you promote and sell.

Arvosteltu jouluk. 2017

arvostelut:
2,0

Plussat: They did not have a car for me when I arrive. I rented a car from Hertz

Miinukset: They did not reserve the car. They did not have cars

Arvosteltu marrask. 2017

arvostelut:

10,0

Plussat: Service

Miinukset: 0

Arvosteltu helmik. 2018

arvostelut:

8,4

Insurance

Plussat: In overall it was a good experience. It was my first rental in Mexico as this city makes the driving very challenging. Good car and excellent staff.I'd definitely rent from this company again.

Miinukset: The advertised price didn't include the obligatory insurance. They caught me by surprise when they added that amount, because I always relay on my credit card's insurance, which has always worked perfectly for me. Everyone should know that in Mexico the insurance is charged obligatory and that it is expensive (I ended up paying more insurance than rental).

Arvosteltu toukok. 2018

arvostelut:

2,0

Plussat: Nothing.

Miinukset: Our flight arrived late and they didn’t have a car for us. Awful customer service. Never renting again.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Read before renting in Mexico

Plussat: I rented the car in december to be picked up at 1:00 or 2:00pm I arrived to the place around 3:00pm and they told me the car was not available because they could only hold the reservation for 1 hr. I was never informed of this policy. they ended up renting me a different, and of course, more expensive category

Miinukset: they gave me a higher category and charged me an arm and leg for it. 1000 for 6 days in a Van with 95000 km I hope this complaint reaches to enterprise they are really violating people right by doing what I described

Arvosteltu jouluk. 2018

arvostelut:
4,4

Miinukset: The car seemed to be in poor mechanical condition and a license plate fell off at some point and Emterprise is currently trying to charge me $3300 pesos for a replacement

Arvosteltu jouluk. 2018

arvostelut:
2,0

Miinukset: I reserved the cars, and enterprise did not have the cars. They stated that the online services did not coincide with actual car availability, and didn't have any cars

Arvosteltu marrask. 2018

arvostelut:
2,0

Don’t do it!!!

Miinukset: Once I arrived at the car rental location it was a totally different price. I was told about all these different types of coverages that I needed to get if I wanted to rent a car. I left the location bags in hand and went to Dollar Car rental...Dollar saved me more than half of what I would’ve paid to Enterprise.

Arvosteltu elok. 2018

arvostelut:
2,0

Miinukset: Don’t the respect the reservation,never gonna rent with enterprise

Arvosteltu heinäk. 2018

arvostelut:
2,0

Up set

Miinukset: They didn't had any car available, I reserved a week before and they never contact me about this issue, so I had to pay 4 times more than I was supposed to paid on a different rental car

Arvosteltu huhtik. 2018

arvostelut:
5,2

Car was wrong, price was wrong

Plussat: Cars were clean

Miinukset: The price was actually 3 times more the amount I reserved it for. The type of car wasn't nearly as closed as the one I reserved. The car broke down and couldn't use for 2 days, I go on vacation for 4 days and 2 of those days were nearly ruined for having a defective car. In spite of this, you'd thing Enterprise would try to make it better... Not at all! they even tried to charge me a penalty fee because when they picked up the broke down car it didn't have a full tank (mind you, it died on me! they probably expected me to push it to a gas a station to fill it up) And lastly, when I returned the car I had to argue for 30 minutes with the clerk because he kept offering insignificant discounts for my troubles, it was like barging back and forth with a street vendor selling me a bag of oranges.

Arvosteltu huhtik. 2018

arvostelut:
2,0

Enterprise Mexico is the worst scam ever

Plussat: Nothing at all

Miinukset: They told me that the internet rate was not valid and wanted to overcharge me for mandatory extra insurance that my credit card covers for me. It is outrageous that these scammers are taking advantage of travelers during holiday season. I end up taking a cab and will never book a thing again with kayak as you are not serious at all with the companies you promote and sell.

Arvosteltu jouluk. 2017

arvostelut:
2,0

Plussat: They did not have a car for me when I arrive. I rented a car from Hertz

Miinukset: They did not reserve the car. They did not have cars

Arvosteltu marrask. 2017

arvostelut:

Sunnycars

14 sijaintia kohteessa Mexico

╳

Autonvuokrauksen sijainnit

Sunnycars

Sijainnit kohteessa Mexico

Av 602 /Col San Juan de Aragon

Av Patriotismo Number 32

Av. Sonora Car Rentals Area

Ave. Paseo de la Reforma # 325

Aviacion Civil # sin numero

Boulevard Avila Camacho 1834

Calzada Acoxpa No 438

Col. Oxtopulco Deleg. Coyoacan

Guillermo Gonzalez Camarena,1205

International arrvial hall

Javier Barros Sierra 540

Mariano Escobedo 700

Montesitos #38

Paseo de la Reforma 208 local A

GREEN MOTION

5 sijaintia kohteessa Mexico

╳

Autonvuokrauksen sijainnit

GREEN MOTION

Sijainnit kohteessa Mexico

443, Sur 103

Calle Juan Guillermo Villasana # 123

Interior Hotel Sheraton

Mexico City Benito Juarez Intl Airport - Terminal 2 Ambulatorio planta baja Entre puertas 3 y 4 local all-35

Mexico Reforma C Atenas No44 Col Juarez

+52 555 291 8872

MEXRENTACAR

5 sijaintia kohteessa Mexico

╳

Autonvuokrauksen sijainnit

MEXRENTACAR

Sijainnit kohteessa Mexico

11 de Abril 304. Escandón I Secc, Ciudad de México

+52 334 170 8243

AICM Terminal 1, Gate 2 y 8.

+52 334 170 8243

Av Patriotismo 183 Bis

Calle 2 Sn

+52 334 170 8243

Calle Florencia 36.

+52 334 170 8243

Sixt

4 sijaintia kohteessa Mexico

╳

Autonvuokrauksen sijainnit

Sixt

Sijainnit kohteessa Mexico

AV. Capitan Carlos Leon, AICM

+52 552 599 1221

Av Paseo de la Reforma 1

+52 555 546 5003

Av. Capitan Carlos de León

+52 554 313 1478

Ave Santa Fe 170

+52 555 292 0609

America Car Rental

3 sijaintia kohteessa Mexico

╳

Autonvuokrauksen sijainnit

America Car Rental

Sijainnit kohteessa Mexico

Calle Dinamarca No 62. Col. Juárez - Zona Rosa (Entre Marsella y Liverpool)

+52 998 253 6112

Direccion Av. Sonora casi esquina Texcoco Colonia Peñón de los Baños, Delegación V. Carranza, CDMX

+52 998 253 6112

Sinaloa 31 Col. Peñon de los Baños Int Hotel Courtyard Marriot

+52 551 560 0089

keddy by Europcar

2 sijaintia kohteessa Mexico

╳

Autonvuokrauksen sijainnit

keddy by Europcar

Sijainnit kohteessa Mexico

Av.Paseo De La Reforma 208 Local A- Colonia Juarez,Delegacion Cuauhtemo

Benito Juarez International Apt- International Arrival Hall

Arrent Car Rental

1 sijainti kohteessa Mexico

╳

Autonvuokrauksen sijainnit

Arrent Car Rental

Sijainnit kohteessa Mexico

Circuito Bicentenario Esquina Juan Escutia Colonia Condesa

+52 555 256 5935

NU Car

1 sijainti kohteessa Mexico

╳

Autonvuokrauksen sijainnit

NU Car

Sijainnit kohteessa Mexico

Benito Juarex Intl Airport Mexico D.F.

+52 551 560 0087

Right Cars

1 sijainti kohteessa Mexico