3 star at best
Clean resort but nothing fancy and could use upgrading. King beds were comfortable but queens were not. Half of the staff were extremely nice and the other half were just unprofessional and really took away from any potential of class the place might have had. Hotel manager Ms Clarke was very professional and upgraded us to a beachfront unit instead which helped make the place alot more bearable.
Food was no good. Buffet was slop and quality of meats cheap and even the italian restaurant seemed like it might be ok amd many ppl waited long time for a seat and their food was meh. They brought my linguine in what was supposed to be alfredo sauce but actually was very watered down brothy white soup and the noodles were swimming around like it was a soup dish not pasta. Breakfast buffet ran out if everything important right in the middle of breakfast rush and restaurant hours are very restrictive almost feels like my relaxation time was on a schedule or dinner would be slop and it should have been more readily available options that were 24/7. Even room service stopped at 10:45
Another great stay
Food, staff, water park, location
Not enough beach towels, menu items not available, pressure for time share membership
There were not enough fitness classes
The name of the hotel was Sunset Beach Resort and Water Spa and not the name aforementioned The staff and workers were polite, the meals good, scenery exellent. The rooms clean, the entire hotel and ground properly kept. Safety was paramount and those made the stay enjoyable.
I really enjoyed.
While we were staying at this resort our room was cleaned every day. Food, drink, gym, games, entertainments with live music were excellent, super Oceanview from our room. I recommend this place to everyone.
Good family resort!
We traveled with our twelve year old daughter and spent our first leg of our trip in Negril and extended our stay a couple of days and picked what looked like something that would be a good spot for her age, well it was exactly that, the water park and all-inclusive amenities were a perfect way to end the vacation. We are not all inclusive travelers but this resort was comfortable, relaxed and very family friendly!
The manager Ms. Maxwell is the best. If there was an issue, she personally address it ito your satisfaction..
It took some time before our rooms were ready. However, the manager took care of the issue. We were 200 percent satisfied and the entire stay was
The courtesy of the staff. Seems very natural and not staged or rehearsed. From the heart.
The walls are THIN. You can hear everything that happens in neighboring rooms. You pay extra to have an oceanfront view but, the oceanfront views are on top of the loudest parts of the resort.
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