Izmailovo Alfa Hotel

the only thing good about this place is that the hall and the outside looks like a 4-star they claimed. BUT that is all. The rest are worse than a hostel or motel. First of all, I am fortunate that I have a chance to provide my feedback here. Because this hotel was trying their best to prevent me from giving feedback. I paid with cash even though I have a reservation. This hotel reported me as a "no show" for the reservation, which can prevent me from giving a review. At first, I thought reported to the management is enough. However, reporting me as "no show" really pissed me off! The administration could be the root cause of all the issues! There are several things I want to report about this hotel:Segregation and discrimination: believe it or not, racial segregation is happening right now in the Alpha hotel. Chinese tourists have their own floors to stay at. These floors are in deplorable conditions: dirty carpet, unfurnished shower tubs, limited lighting (no ceiling lights, no charging outlet for your electronic devices, no water boiling kettle). When having breakfast, Chinese are directed to the left hall of the floor. Other guests were directed to the right, where has piano playing..... When getting in and out of the hotel, the Chinese were not allowed to use the revolving door. They were pushed to the side doors. I do understand that when there is a group of people, it is faster to go through the side doors. However, a bell boy, whose name is Fred (Фред in Russian) stopped my father and me when we were trying to use the revolving door to walk out of the hotel. There were only two of us. And he didn't stop four Caucasians who walked out after us. I asked Fred why he stopped us. He told me that the revolving door only allows seven people at a time. I asked him:" how many were us"? He started to play the game of "I don't understand English." The attitude of the receptionist. The night before I flew back to the US,

I called the front desk from my room and ask for a scale to weigh my luggage. The receptionist didn't understand me. Therefore, I went downstairs. Four receptionists were working at the time. I lined up in the shortest line. Right before my turn, a senior cut me and started asking the receptionist questions in Russian. The receptionist started helping her. Since she is a senior, I would let her cut if she had asked me first. However, she cut me like this is how it should be. I got upset. I told her: "It is my turn. Please go to the end of the line and wait for your turn." She seemed ashamed and didn't say anything. However, the receptionist who wears black frame glasses, named Olga yelled at me: "I just need to order a taxi for her very fast." I was shocked by her tone and attitude. So, I told her that I also only have a quick question. She rolled her eyes and asked: "sure. What's your question?" I told her that I need a scale. She replied to me immediately that they don't have a scale. She has that fake smile on her face and talked to that old lady again. I knew that she wouldn't help me. Therefore, I went to the end of the line of another receptionist. To my surprise, Olga went to the receptionist I was lining up and whispered in her ear. This receptionist looked around, when she saw me, her eyes stopped searching. There wasn't any emotion on her face; I am not sure she will play this childish game with Olga or not. But I don't want to waste my time. Luckily, a male receptionist is available, so I walked to him and asked for a scale. He told me that he would check in the back for me. Olga saw that, and she followed him to the back. A moment later, the male receptionist came out and told me that they don't have a scale; it might be lent out. I thanked him and asked him about their complaint system. It is a 4-star hotel (even though I think it is worse than motels in the US).

Spacious room.

Location, too far from downtown