Kōbe hotellia

Plussat: Very efficient, professional and friendly. Very informative.

Plussat: This is one of our favorite hotels in the world. The facilities are so beautiful, wonderful location and views, the Japanese breakfast is amazing. We especially love the fully appointed bathrooms with amenities from their spa.

Miinukset: Can't think of a thing!

Plussat: Luxury Hotel with whatever you need. Nice room with a huge balcony that you could even dance there ! Outdoor furnitures are clean and comfy. Great location - right next to a public pier for Kobe Harbour Cruise. Seconds walking distance to Kobe tower.... shopping, restaurants are convenient...

Plussat: The staff was most gracious to us throughout our stay. Our room was roomy and very comfortable!

Miinukset: Absolutely nothing!

Plussat: Great hotel and staff are very helpful especially the front desk and concierge. Rooms size is large with great views.

Plussat: Very large rooms, especially by Japanese standards. The location is great at the Harbourland. We had a lovely view of the harbour from the room. Breakfast was delicious and delicate as you would hope for in Japanese style. The Teppanyaki restaurant is excellent.

Miinukset: There is no gym, and it’s a bit of a trek to Kobe Station, but we knew this before we arrived.

Plussat: Great room with nice views! Excellent food with good taste! I will come back woon.

Miinukset: It was difficult to understand the kaiseki buffet system for us. I think tha it's better to prepare the manual of usage about kaiseki buffet for foreigners.

Plussat: Incredible buffet breakfast, with so many choices! it would be nice to have the items labelled in English as well as Japanese, since we did not recognize many of them. Baths on first floor (open to public) were charming; baths on top floor had a great view. Room was lovely and our balcony overlooked the harbor.

Plussat: Wow! Where do I start? The staff are very accomodating and proactive, delivering 5-star customer service. The views from the room were spectacular. We asked to have rooms close by to one another & they certainly delivered! We were able to drop our bags off before check in and they carried it up to our rooms. The rooftop onsen is a must.

Miinukset: The onsen ren is located far from the station. It's in a quiet area by the bay, we wish we knew that there was a shuttle bus operating from the train to the hotel.

Plussat: nice view, clean and spacious bath.

Miinukset: room slightly small for 4

Plussat: Wonderful onsen (hot springs) (one of the best onsen in Japan), good location, comfortable room

Miinukset: Only few vegetarian dishes in the restaurant (dinner and breakfast buffet)

Plussat: The rooms are very large and clean. The have many hot spring baths, which are well maintained and monitored. The buffet staff is amazingly friendly and efficient.

Miinukset: The location is out of the way. The nearest train station is approx. 15-20 minutes away on foot. There Is nothing to do or see right around the hotel. Meriden Park is a 15 minute walk. While the restaurant staff is amazing (among the best we’ve ever experienced), the front desk staff needs training. As an example, we asked two simple questions about the Shin-Kobe station. After conferring with each other in Japanese, one said, “sorry we don’t know.” There was no offer to check or to try to assist. The lobby was entirely empty, and so it was not like they were so busy helping others that they couldn’t help us. I was surprised by this experience because at other hotels in Japan, the hotel front desk staff bent over backwards to help and find answers for us. The same staff also stood by and watched my wife and me lug 4 suitcases to the cab.

Plussat: We like the view even though we got the city view but we can go to the 33 floor to see the harbour view. The room was very spacious, large enogh for 2 kids and 2 adults especially we took the triple room. The elder kid is 14 yo. There is also a free shuttle bus from Sannomiya. So we have an access to the sannomiya station. Walk distance to Mosaic and Harbour land. The most thing that I like that the reception man so helpfull, He helped me to cancel one room in booking.com. They said to me that I have 2 room for 2 night. Actually in my booking.com list just 1 room update. May I alredy cancel but due to system error the booking stil keep for 2 room which I just need 1 room triple room. The hotel staff contact booking.com and asked the booking.com to cancel for free. Till now I am curious, why in the hotel system there are 2 booking numbers and in my list just 1. But over all its OK. We can enjoy our 2 nights stay in this Landmark Hotel in Kobe. Thank you

Miinukset: No thing

Plussat: Most of the staff are very attentive with a lot of initiative. They are polite and always smiling. Very disciplined and well trained staff. Congratulations!!!

Miinukset: I booked for a twin bed room for myself and my wife and another room for my son with a queen/king bed. But i was given a queen bed when I was brought to the room. I asked to change the room but was informed that my booking was for a queen/king bed. I insisted on changing to a twin bed room. Half hour was wasted for all this mess up. I was given a twin bed room.

Plussat: I had a nice view ( which I paid extra for )and I guess due to the time the place was very quite. Shuttle service is a nice touch ( as was the English newspaper)and the bell staff who showed me to my room were quite friendly and helpful( provided me , due to the very small towel size with extra towels, quick and uncomplicated ). Met a Banquet service (?) Manager who was very attentive and helpful. Well working aircon & good hot water. Comfortable bed

Miinukset: Front staff / check in staff appeared quite arrogant and cold, no one asked for membership ( One Harmony) or if I like to consider to have a dinner ( no explanation on any facilities in the hotel whatsoever) or if I like breakfast. When I walked around later no one really took note or offered guidance.It felt like a ghost town. There were 5 staff members, i the only guest so plenty of time to fulfill this service. English skills very poor as well. I didn’t felt welcome at all after checking in. Check out was even colder,never had that in any hotel.Guess they don’t need customers to come back. Room ( they charged me a 1.000 ¥ more for the view I asked for ? Nice, especially with an empty hotel ) was disappointing small ( nice view though & quite, see above), looked worn down, stained table surfaces,applications far from modern standards ( amenities ok, bed comfortable), the towels felt old ( like washed way too often & the bath towels soo small !).No bathrobe, the shirt was so small I couldn’t wear in any function. TV no worth mentioning. Checked the restaurants but all very expensive, can’t say about the quality. Overall a huge disappointment as i expected much higher standards and the worst reception / check in experience in recent times.

Plussat: The hotel’s position is very good, close to the maritime museum and port light side. It is not very expensive. Staff’s Service very good.

Miinukset: Just the facility bit older.

Plussat: It's a very nice hotel right in the harbour. It's more on a luxuriant side of the spectrum, therefore, it's more expensive, and I booked it only because it was close to Kobe Harbor Studio, where BAND-MAID had a concert on January 11th, 2020. It's really across the street. The hotel itself is very good. Nice huge lobby, very beautiful, with free Wi-Fi and no password. In the rooms, Wi-Fi is password-protected. I had a bathtub in my room, which I used after the concert to relax, and it was really great

Plussat: Very nice water view, staff is so polite and helpful!! Great value .

Miinukset: Need to pay extra to use the gym.

Plussat: Every aspect.

Miinukset: 없음

Plussat: The shuttle bus really helps! And we are amazed with the kindness of reception staff who helped us to make a reservation to Ishida restaurant. Overall the hotel is just nice.

Plussat: near in hot SPOT of KOBE.and also to the port.very relaxing.

Miinukset: i dont like the front desk lady.i just ask if the breakfast included and she reply wait a minute.she can say i will check it.i hate those answer so fast 'my impression is just i dont have the right to ask.sarcastic. But dining and all staff are excellent

Plussat: Nothing

Miinukset: Long lines for check in, very old rooms and bathroom it’s so outdated, it should be turned into a museum rather than a hotel

Plussat: The buffet meal was exceptional and very reasonable price. Loved this place. Planning to return

Miinukset: The shower over the bath is difficult for older guys and the bed was a bit hard for our taste. However would not stop us from coming again.

Plussat: Free shuttle to downtown. Nice views of the city. Friendly staff. Comfortable beds.

Miinukset: No free shuttles from the airport or the ferry boat pier.