Halvat lennot Moskova

Miinukset: Announcement At the airport and the plane needs speak English more clearly. Thanks!

Miinukset: Horrible customer support

Plussat: It was a fairly ordinary flight

Miinukset: Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined

Plussat: The crew, plane and airport was great!

Miinukset: Part of our luggage was disassembled and not delivered to the final destination.

Miinukset: Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way

Plussat: Instructions for connected flights at airpotr were clear

Miinukset: Connection time 10 minutes instead of planned 30

Miinukset: At least a complimentary glass of water or juice in Economy.

Plussat: Helpful crew

Miinukset: Nothing

Plussat: The crew, plane and procedure was all great.

Miinukset: Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing.

Plussat: Nice stuff.

Miinukset: Probably teleportation?

Plussat: Efficient boarding and disembarking.

Miinukset: Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*

Plussat: most of the crew were polite and helpful

Miinukset: super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline.

Plussat: Big space to front seat

Miinukset: offer drinking water

Miinukset: Ок

Plussat: Very nice and comfortable place by Air Baltic. Nice and polite crew.

Miinukset: Flight was delayed

Plussat: We made it safely to our destination.

Miinukset: There was no WiFi. Comfier seats or at least a pillow and blanket.

Plussat: The boarding was quick and easy. Comfortable seats and enough room for legs.

Miinukset: There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure. Food was ok; the second choice was not available neither for lunch or dinner.

Miinukset: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often

Plussat: Nothing

Miinukset: My luggages are lost

Plussat: nothing

Miinukset: everything

Plussat: All fine

Miinukset: Flight delayed 2 hours

Miinukset: There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass

Miinukset: Horrible customer support

Miinukset: Ок

Miinukset: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.

Plussat: Nothing in particular. An ok flight.

Miinukset: Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.

Plussat: The crew

Miinukset: Food. Not enough vegetarian options

Miinukset: Good was not good really bad it is

Miinukset: I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.

Plussat: Very accommodating staff

Miinukset: breakfast served was still frozen.

Miinukset: More food choice and more snacks should avialable during flight time Both serving food is very bad

Plussat: Excellent service and food.

Miinukset: Seat could really use a real footrest instead of the metal bar.

Plussat: Nothing in particular. An ok flight.

Miinukset: Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.

Miinukset: Water dripping from ceiling. I told one of cabin crew. He just told me what can he do and then left. After complaining to two more cabin crew. Finally, they arranged me to another seat.

Plussat: The crew was good, helpful and attentive. Boarding was flawless.

Miinukset: The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :) The food, snacks, drinks were very limited and on the low-budget.

Miinukset: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often

Plussat: Clean, spacious airplane. Good food. Friendly crew.

Miinukset: Airport personnel at CDG did not know which gate would be used even after the boarding should have already started.

Plussat: Good job of personnel (at least, they looked /pretended to be enthusiastic and customer-oriented)

Miinukset: Complete ignorance by staff/personnel of Ataturk airport what is/where is Belavia and WHERE would be the registration. Actually, I have a picture confirming this my statenent, but you quite wisely did mot provide any way to submit this picture. Bravo! :)

Plussat: Attentive staff.

Miinukset: Nothing.

Miinukset: The flight was delayed!

Miinukset: Ок

Plussat: Big space to front seat

Miinukset: offer drinking water

Miinukset: Baggage was broken and two items inside also broken. Was overcharged for baggage.

Miinukset: When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time.

Plussat: Food was pretty good

Miinukset: Crew rude and disrespectful. Switched my mother’s seat without even telling us..to a middle seat

Plussat: flights on time. special meals I ordered were provided.

Miinukset: very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this.

Plussat: Crew amazing, seats were comfortable.

Plussat: Food was great, service was also amazing.

Miinukset: The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable

Miinukset: More food choice and more snacks should avialable during flight time Both serving food is very bad

Plussat: Everything is well organized, crew members were great.

Miinukset: Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.

Plussat: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!

Miinukset: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt

Plussat: Good enough.

Plussat: The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient.

Miinukset: Food could have been better

Plussat: Everything

Plussat: Although economy, it was pleasant and okay

Miinukset: I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high.

Plussat: Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection.

Miinukset: I expected more from airlines lake Austrian.

Plussat: On time safe and clean flight with reasonable price

Miinukset: No comment

Plussat: Nice crew who spoke English

Miinukset: No online check in; old plane; late both ways

Plussat: I loved the tea with lemon that was offered. Very tasty!

Miinukset: The flight was late but there was no communication about this when boarding. No announcements of any sort. The plane was old (clearly a refurbished old Italian plane), poorly pressurised (painful on the ear popping), and pretty bumpy on the takeoff and landing

Plussat: Excellent job