DoubleTree Resort by Hilton Fiji - Sonaisali Island

The large bedroom was ideal for a family and comfortable. The verandah facing the sea was a great spot to relax and enjoy the sunset. Staff were generally very friendly.

Our room had a noisy air conditioning unit, shared with the adjoining room. It was far too noisy even though we never used it at night. The noise seemed to be isolated to these two rooms. The safe required fixing; an alarm in the room went off at 1.30 am and it took nearly an hour to isolate and turn off; and it took further calls in the morning to have all the electronic equipment reset. Twice daily calls to reception to have these matters attended to did tend to spoil our enjoyment as we are fairly self sufficient. Check-out took an hour and even then could not be finalised as the computer system was rebooted. Service in the main dining room was haphazard and inefficient; although staff walk a lot, they do not seem vigilant or try to make their own jobs easier, eg. carry a menu as you lead guests to their table. "Yes, we would also like the kids menu." And after that was eventually delivered, "yes, and the drinks menu as well..." And only then for the uncertainty of whether the order would be delivered to kick in... In comparison, service at the two a la carte dining spots near the beach could not have been friendlier or efficient.

Lovely staff, great food, nice location

No cutlery or plates in room no tv remote, rooms a bit dated and tired

We stayed in a beachfront Bure. It was very spacious, the bed was very comfortable and the bathroom was open and clean. The view was also fantastic. The grounds of the property were stunning and the staff were all very friendly. Plenty of pool/sea view loungers and the cocktails were great.

Unfortunately the food was a real let down, especially for the price. We ate at all of the restaurants and the food was average at best. The only other negative was that the bures weren’t at all soundproof. On our first night we arrived to blaring music from next door that went for a few hours, and on our last night we were woken at 3am due to the neighbours packing up and leaving.

Nice relaxing vibe

Slow service every meal time at the restaurant