Cascais hotellia

Plussat: People were lovely they made trip v special. V kind and friendly

Miinukset: No tea coffee or wine in room as promised on booking confirmation. Bed v hard mattress.

Plussat: The staff is extremely friendly

Plussat: The amazing staff and excellent location

Miinukset: That I had to keep a member of staff waiting for me if I was coming back late!

Plussat: Hyvä ja monipuolinen aamiainen. Aivan huippu henkilökunta. Sijainti loistava, ainakin meille. Niin kaunis ja rauhallinen miljöö.

Miinukset: Ei tule mitään sellaista mieleen, mistä en olisi pitänyt.

Plussat: Welcome port and cheese, beautiful gardens, great breakfast and super friendly staff, perfect location too

Plussat: Loistopaikka

Plussat: Very traditional interior and lovely gardens. Very friendly staff. 2 minute walk from train station, 8 minute walk to beach. Perfect location for exploring Cascais on foot. Immaculate interior, great buffet breakfast sitting in the garden.

Miinukset: Nothing

Plussat: Very fine house, and garden (back into time). Very quiet atmosphere. Nice and spatious room. Very friendly welcome when arriving. Very good location and summer feeling when taking breakfast in the garden. Total concept of the place is consistent and appreciated.

Miinukset: Stairs to go up, with luggage (but was expected, given the older building). Not all breakfast items were freshly cooked (rolls, wafels, bacon,...). Some smell in the bathroom (in our room) seemed rather persistent.

Plussat: A beautiful house with an amazing team looking after you. The location is perfect for exploring. We had an amazing time made all the more memorable by the wonderful people who look after the house. Top class. Will definitely return.

Plussat: Nice breakfast great location lovelly staff.

Miinukset: Air conditioning unit could not be used as connected to two rooms very strange set up actually not impressed they need to correct it.

Plussat: The Pergola is located right in the centre of Cascais and just round the corner from the station. Lovely building and rooms. The staff were amazing and really helpful. Would definitely recommend.

Miinukset: Nothing

Plussat: The warm welcome from staff and service was five star.

Miinukset: Absolutely nothing!!

Plussat: Beautifully decorated and spacious hotel. Nice rooms and a very comfortable hotel to stay at. Nice staff, great pool and views, lovely spa, good food, excellent breakfast.

Plussat: Loistava hotelli hyvällä sijainnilla. Hienot yleiset tilat. Merinäköalahuoneessa hyvä terassi. Kaiken kaikkiaan upea hotelli ja henkilökunta ystävällistä.

Plussat: We loved the ocean view from our room, and the chance to sit on the attached deck and enjoy the sunshine. The entrance to the hotel is beautiful, and the staff were helpful. We enjoyed the short walk to the old town of Cascais, and we took the train from the station not far from the hotel into Lisbon.

Plussat: First-rate and beautiful hotel.

Miinukset: Nothing.

Plussat: Laocatuo. And the sheer size and luxury of the hotel were fantastic. GREAT rooms

Plussat: Everything

Plussat: Everything was excellent!

Plussat: Service and facilities were excellent. We were on honeymoon and they upgraded us to a sea view room and gave us champagne and strawberries. We were over the moon. Breakfast was fantastic.

Miinukset: Bar food was expensive but cascais was super cheap. Pillows were bit too big.

Plussat: We stayed at this Hotel on the day before and after our Wedding. - The Staff extremely welcoming and friendly. All very polite and professional! Always smiling. Nothing is too much for them and they really go above and being to satisfy their clients. - Food very well prepared and presented. The breakfast is super delicious with an amazing ocean & pool view. - Superb room facilities, with beautiful decor. The size of the rooms and the ocean views are breathtaking! Cleaning - 5 Stars! We really enjoyed the kind gesture of the turndown service staff leave a chocolate on our bedside cabinet. - Excellent Spa facilities. Very nice outdoor pool with relax & calm music played by the DJ. On the Wedding day, in the morning, the Hotel prepared our room very early to leave everything clean and tidy for the photography and videography. A special thank you to the Laundry/Ironing Services for ironing my Wedding Dress and Veil so quickly and perfectly well done! When we arrived to the Hotel after our Wedding we had a little gift from the Hotel - Champagne and Strawberries with Chocolate, that was a very sweet and kind gesture. Definitely this superb Hotel helped our Wedding being even more special, happier and magical! Thank you so much for everything! P.S.: We will definitely come back on our 1st Year Wedding Anniversary!

Miinukset: N/A

Plussat: location facilities and spa

Miinukset: work carried out in adjoining property during the day

Plussat: Loistava aamiainen!

Plussat: Super hotel. Staff was very very friendly. Facilities were great. They even got my son a birthday cake. That was without me asking! That is Service.

Miinukset: There was a construction going on next door. Lots of drilling noise. Towels were changed every day despite us keeping the hotel's green policy.

Plussat: Kauniit huoneet, kiva näköala kävelykadulle, loistava yksilöllinen aamiainen, superystävällistä henkilökuntaa

Miinukset: Vaimon mukaan puuttui kokovartalopeili

Plussat: Location and spacious room.

Miinukset: On 4 th floor with no lift. For older people it could be a challenge.

Plussat: Excellent location, clean and spacious room (we had the quadruple), very friendly and helpful staff and excellent buffet breakfast.

Plussat: Hyvä sijainti. Kaunis huone

Miinukset: Ikkunat suoraan sisäpihan seinää kohden etäisyys 2 metriä. lähes sama kuin yöpyisi ikkunattomassa kellarissa... vaihtoehtona vilkkaan kadun meteli baareineen. Oli pakko valita seinään tuijottaminen.

Plussat: Central and clean

Miinukset: Very steep stairs with no elevator option. Little variety for breakfast A little noisy with hearing other guests and pigeons outside our window

Miinukset: Excellent location, cozy room, good price!

Plussat: Spacious, friendly welcome and checkout!

Miinukset: Isolation from corridor was bad. Maybe a carpet would help

Plussat: The staff were very helpful and friendly, they made me feel very comfortable. The close location to the town and the beach was really nice. I liked the breakfast across the way also.

Miinukset: We had a street view, which was fun to view, but had some night time noise.

Plussat: The bed was very comfortable and the room adequately sized. It even had a balcony.

Miinukset: I like more privacy! I couldn't keep the window or balcony door curtains open without feeling uncomfortable. It's located over a tasting pub; so, expect noise.

Plussat: Breakfast was perfect, fruit, pastries, cheese meats and of course yummy custard tarts!

Miinukset: It couldn't have been better.

Plussat: The breakfast offered was all fresh (including orange juice) and for us it was just perfect. Good Airco. Was not noisy from outside although room was on the first floor facing the pedestrian area. The location is in a pedestrian area but the car park is a short walk (200m) and is safe for 4 Eur a day.

Miinukset: The shower needs an update. Bin needs replacing. Our room on the first floor was relatively small (compared to the others). There is no elevator but that is due to the historic building.

Plussat: Everything was great. Very friendly, welcoming and efficient staff. Delicious breakfast across the street in a relaxing environment. We had the top room which was very nice and airy with well working A/C. The room was great for a family with children - two single beds and a double bed. Modern double glassed windows make it very quiet. The location is excellent with close proximity to everything in Cascais. This was perfect for us.

Plussat: Really beautiful and intimate set-up. Most of the people we had a pleasure dealing with premises were either professional or genuinely nice.

Miinukset: It was made clear by the owner of the place that we were not welcome. This was done in a sophisticated manner and not in the vulgar way. We do have an idea what is behind this but it's not a subject to discuss openly on web. Unfortunately I cannot recommend this place for people who are not "old money" or present minors.

Plussat: Charming family run large house with pool. Really relaxing and very comfortable. Attention to detail in every aspect. The breakfast excellent. Staff very friendly and hospitable. Highly recommended.

Miinukset: Location not ideal, 10/15 minutes walk from centre of Cascais.

Plussat: All round a high quality experience. Very comfortable accommodation with well trained and attentive staff. Great bedroom, excellent facilities, calm and relaxed atmosphere in a very upmarket, residential neighborhood. Generous, nourishing breakfast included. Best for mature couples with two or more nights to spend in Cascais.

Miinukset: It’s situated too far from the beachfront action and requires a taxi ride each way. You can walk the approximately two kilometers but it’s not interesting and there’s not much en route. That’s not a real disadvantage considering the high quality of the accomodation and the outstanding service of Uber, but bear that in mind. The bedroom is not equipped with tea and coffee making facilities or a bar fridge and the addition of these small comforts would be an advantage.

Plussat: Being able to walk to downtown - less than half an hour. Quiet. Great amenities, including a pool area. We had a nice port wine tasting during happy hour.good

Miinukset: Nothing. Everything was fine.

Plussat: Fabulous villa, breakfast was delicious staff were so friendly and helpful

Miinukset: No tea and coffee facilities in room. A little too far from town for walking

Plussat: Very relaxing environment. Good service . Clean . Good breakfast and food. Hosts do everything to make live comfortable .

Miinukset: Sometimes it ook some time to get thins done but this is probable that we are coming from hectic working environment where things have to be done immidiately. Pool could be heated with solar energy to make it possible to swim even in colder periods. Will be appreciated by several guest during our stay!

Plussat: breakfast was good, although extra was charged for any coffee not out of coffee flask. It seems that the property wasnt quite as advertised...no free pick-ups from airport...no afternoon teas...no wine tasting or yacht trips available.

Plussat: The staff were amazing. Friendly and so helpful.

Miinukset: Was just a little far away from the village and beach.

Plussat: Viihtyisä pieni pittoreski hotelli rauhallisella alueella. Ystävällinen jopa yksilöllinen palvelu.

Miinukset: Kolmen avaimen sijaan hotelliin ja huoneeseen pitäisi nykypäivänä päästä kulkemaan yhdellä avaimella. Aamiaisella kaipasin vihanneksia.

Plussat: Very friendly owners with great service , a very nice Boutique hotel with lovely rooms and great pool and living room

Miinukset: Location at a main road is also during night noisy with open windows . For Cascais city center one needs a car and find a parking space

Plussat: A real home from home. We stayed for 3 nights after travelling down from St Malo, France, to visit the Harley Davidson Rally in Cascais. So I was more than pleased when the guest house more than exceeded my expectations. They allowed us to park our motorbikes behind the security gates, which is always a bonus. We had a big comfortable room with big light bathroom. Breakfast was full of choice, and very well presented. What more could you say, everyone made our stay perfect.

Miinukset: Nothing

Plussat: Great location right on the bay with easy access to the sister property, Albatroz for the pool if you so desire. Good breakfast. Beautiful terrace for drinks and good good. Staff was extremely helpful. Would recommend!!

Plussat: Lovely place friendly staff excellent breakfast and beautiful lunch on the patio

Miinukset: Nothing

Plussat: The staff was incredible. They went above and beyond to learn our names and give us great recommendations.

Plussat: all very good and fully up to expectation. staff wonderful. going to pool at Albatroz worked well.

Miinukset: Had to move room and down-grade as room on the town square noisy-noise from hostel over square went on to 0140 on Thursday night , very very loud. Moved to a room on back of hotel which was peaceful. the town of Cascais decided to start replacing the cobbles on the road at height of tourist season which meant could not sit on terrace for breakfast as dusty and noisy (JCBs, angle grinders, jack hammers)-beyond control of hotel though.

Plussat: There for the Harley Davidson European Rally and the hotel was in perfect position to enjoy.

Miinukset: Some of the paint schemes are a bit on the dark side especially on the stairs

Plussat: Amazing location in Cascais for station, old town and sea. Beautiful room-all green! and views. Delicious breakfast each morning, lovely terrace for a sunny evening drink before dinner. Really lovely staff who were so charming and helpful. A truly wonderful 3 night stay.

Miinukset: Really liked everything!

Plussat: Setting location terrace

Plussat: Loved staying at this property; great location, helpful staff, comfortable and well-equipped rooms with beautiful views of the bay. Would highly recommend!

Plussat: We loved everything about our stay. The location is perfect, fantastic sea views and in a bustling but quiet spot. Every member of the team was welcoming, professional and seemed genuinely happy to have us there! Breakfast was great, lovely selection of yoghurt, fruit etc and you could order any other items like eggs or omelettes. We were lucky enough to stay in Room 360, right at the top with 3 balconies and the most incredible bathroom suite I’ve ever seen. Everything was comfortable and spacious. We walked to the sister hotel which was 5 mins away, we didn’t use the pool or the facilities there but it looked fantastic right on a cliff and is a great inclusion. Thank you to the team and Cilla Cascais, we’d love to return!

Miinukset: Nothing

Miinukset: No iron in the room , used their ironing cost a small fortune

Plussat: The hotel is in a perfect location in Cascais surrounded by restaurants and bars with lovely views over the harbour. The staff were very friendly and helpful.

Miinukset: It is expensive to stay and probably not up to 5 stars. Tea and Coffee facilities are not in your room they are in the hallway - Tea bags only. Taxis booked via reception are by private limo and very expensive.

Plussat: Quaint, clean/elegant and great location

Plussat: We thought we had booked the Hotel Albatroz so the Villa and its location was a big disappointment. However the staff made us most welcome. The bed was most uncomfortable and the room not quite what we expected. However we did enjoy our stay.

Plussat: Nothing special, maybe the location and the breakfast. People in receptio were nice.

Plussat: Central location by the seaside.Villa Albatroz is the sister hotel of Hotel Albatroz and therefor allows access to the pool of Hotel Albatroz where one can relax when the beaches are too crowded and/or too hot. There one can have lunch as well, with a fantastic view to the sea and beaches.

Miinukset: Villa Albatroz is supposed to be a 5 star hotel, but I expect a few of those stars are "inherited" from Hotel Alabtroz. It has a good location but unless you get a discount it's not good value for money. Our room was a Standard Double with Sea View, but you had to stretch your neck to see the sea. Most rooms do not have a balcony. Breakfast was a bit dull as well.

Plussat: Yövyimme itseasiassa Hotelli Albatrosin puolella, kun Villa oli remontissa ja se oli erinomainen kaikinpuolin. Sijainti, henkilökunta, rakennus, ruoka, kaikki luxusta.

Plussat: Service was very good. Location was excellent.

Miinukset:

Plussat: High degree of servises.

Miinukset: No.

Plussat: Good staff and location

Miinukset: Standard of decoration was fair, given the 5 star rating this was poor.

Plussat: The view and the quality of food

Miinukset: The noise outside and the lack of modern facilities

Plussat: the ^restaurant was very good - they have an excellent chef who creates innovative cuisie with local ingredients The wines offered were excellent. The staff were friendly and helful and I felt like I was known there rather than room number one - take the room 1 as it has a small balcony and you can hear the waves from the beach - it was very comfortable.

Miinukset:

Plussat: It is fancy but not really up to the 5 star standard, I suspect it is due to the historical place otherwise it would be 4

Miinukset: The staff is general is great but I have to give a bad review. We stayed there for a night and also enjoyed the restaurant. I give a bad review for the staff because when we arrived we had a platter of cheese. As my girlfriend is pregnant we asked if all the cheese were pasteurized and she assured us that it was. Thing is we discovered at the airport that this type of cheese is never pasteurized (even the one you buy at duty-free). NEVER LIE TO A CUSTOMER especially a pregnant one especially at a five star hotel. Basically the old woman at the snack bar risked the life of my unborn child for no reason.

Plussat: Well maintained, great staff and nice rooms

Plussat: Great service and ambiance. Views from the common areas were stunning.

Miinukset: Our first floor room just had a tiny window.

Plussat: Kaunis linnoitus upeilla näkymillä. Huoneet pienehköt, mutta toimivat. Yleiset tilat kauniit. Läheiset rannat upeat aaltoineen, eivät kuitenkaan ainakaan syksyisin sovi uimiseen. Hyviä kävelyreittejä.

Plussat: The tasting menu in the restaurant was excellent.

Miinukset: I had a room at the ground floor that was incredibly noisy. The cooling system from the kitchen was positioned just below my window.

Plussat: Captivating location w historical interest. Dinner was like artwork. Amazing evening. Loved the welcome fruit basket

Plussat: Was our anniversary and staying in the hotel. The staff left us a very kind surprise in the room. The location is unbeatable and I would stay here very time.

Plussat: Loistava hotelli ällistyttävän hienolla paikalla. Ensiluokkainen joka suhteessa.

Miinukset: Äänieristys huoneiden välillä voisi olla parempi ottaen huomioon hotellin tason.

Plussat: The hotel is located on a cliff and overlook two beautiful beaches. It was a great feeling when you arrived and walked through the main gate. This place definitely worth a stay.

Miinukset: I guess the rooms are kind of small and not as comfortable as we have expected. I also think the ocean water was too cold to swim without an wet suit.

Plussat: Location, service and facilities. This was a special treat and did not disappoint

Miinukset: It’s 7km from town but that is a plus point

Plussat: Erittäin kaunis tontti ja myös huone oli hieno.Hyvä sänky.Tehokas lämmityslaite,kesällä varmaan hyvä viilennin. Koko seinän ikkunat parvekkeelle.

Miinukset: Keittiötarvikkeita oli hyvin rajallisesti.

Plussat: Paikka vastasi odotuksia ja jopa ylitti ne..majoituimme juuri valmistuneessa osassa ja huone oli yli odotusten..palvelu erittäin ystävällistä ja kuitenkin kotoisaa ..kaikki toiveemme täytettiin ja saimme aina apua ja neuvoja kysymyksiimme...olimme kuin mukavassa perheessä kylässätähän

Miinukset: Kaikki toimi

Plussat: The staff were friendly and exceptionally helpful. I enjoyed walking around the beautiful gardens and listening to the trickle of the water cascading.

Miinukset: The outside amenity shower near the swimming pool was a very cool temperature.

Plussat: Everything!

Miinukset: Nothing

Plussat: The staff were very friendly and the location excellent. The gardens were beautiful and well kept, as were both the pools and the room. Our balcony was spacious and comfortable and so was the bed and linen. We would stay again!

Miinukset: Breakfasts are a little overpriced for the selection offered.

Plussat: 10 minutes walk to the centre of Cascais; very efficient and friendly staff; beautiful hotel and extremely clean and quiet; air conditioning; delicious and varied breakfast; nice pool area.

Miinukset: Only one minor piece of feedback - the pool should be labelled better regarding the depth!

Plussat: We loved everything at Casa Vela! The place is even more beautiful than in the pictures, our room was huge, the pools and the garden are so beautiful and well maintained and the hospitality is amazing!!

Miinukset: Everything was perfect!

Plussat: Breakfast was very good.we liked the extended hours (up to 12.00). Our room was well proportioned with an excellent balcony. Two pools which were kept spotlessly clean.Gardens offered plenty of shade

Miinukset: We were disappointed that breakfast was not included as we were led to believe that was the case. We had no other negatives

Plussat: It was peacful godd location really quiet great place to relax central good and helpful staff in booking its more than guezt house stylizt rooms use of main house nice breakfast and didnt see other guests

Plussat: This was a beautiful property with excellent amenities. The breakfast was way better than I expected. Walking distance to Cascais shopping and local tourist attractions. Fantastic hidden gem!

Miinukset: No hotel parking. However, considering the neighborhood it is located in, totally worth the 10euros for all day parking.

Plussat: The location was excellent and the property itself was charming with unexpectedly large garden areas. Our accommodation was great, clean and comfortable. The location was excellent and the staff very friendly. I would definitely go back.

Plussat: The house is very beautiful and the gardens and pool are lovely. Smart attractive spacious room. Obliging staff.

Miinukset: Noise from construction site nearby. Cheap toiletries.

Plussat: The breakfast was extraordinary. The pools were lovely. The staff at the kids club could not possibly been better. My kids genuinely raced each other to arrive their each day, and had no hesitation staying there without us. This is absolutely the perfect vacation for a family with young kids.

Miinukset: We didn't love the dinner at the restaurants but this is possibly because we are vegetarian and had fewer options. The children did love the pizza.

Plussat: The property is really made for kids! The staff is super prepared to deal with the parents and the kids and the premise is amazing! Truly recommend to any family, spcially smaller kids.

Miinukset: Really nothing. If to say something, only as a recommendation, the floor of the bathrooms in the suites are quite slippery, not only for the kids but also for adults. And, maybe the restaurant could have better options with a more reasonable prices.

Plussat: Rooms were spacious and an easy 30 minute drive from Lisbon

Miinukset: Some of the furniture in the room showed clear signs of wear and tear. Also, for a family friendly resort, not opening the main pool area before 11am is somewhat bizarre

Plussat: Very much liked the What’s App concierge, just text for everything, no need to call reception. Kids loved the playground. Kids Club also very nice. Villa is great.

Miinukset: nothing

Miinukset: A little too pricey

Plussat: Todella lapsiystävällinen resort, jossa todella on ajateltu lapsia kaikkialla. Silti aikuisetkin viihtyvät.

Plussat: Great for kids and main restaurant is very good. Staff really tried.

Miinukset: We were unlucky and had an ant infestation in the kitchen but staff changed our location after complaint. The bar restaurant service was slow.

Plussat: It was a nice and comfortable place for staying

Miinukset: There is the SPA area was so noisy. It was only one quiet place in the hotel where guests who are traveling without children have a rest. The hotel have a lot facilities for families with children. I’m traveling with my 17-year old child and we didn’t find place for relax.

Plussat: The staff was amazing!! The kids club check in process, transfers, and children's amenities were excellent. I'm 8 months pregnant with a 5 and 2 year old, and my husband and I wanted to relax a bit before the new baby, the hotel and experience was perfect for that!

Miinukset: Breakfast was very good! However, I think the food for dinner could have been better. We ate all our meals for 4 nights at the hotel and I would only say a hand full of items were great. One night there was an Italian buffet which was the only option, and ALL the food was cold.

Plussat: Super Family friendly, lots to do for kids, great breakfast

Miinukset: Restaurants average and overpriced

Plussat: The playground was exceptional. Staff friendly. Hotel well kept.

Miinukset: Service was slow at times. Some confusion one night Re bill .

Plussat: The hotel was exactly as in the pictures; we got what we expected. Room facilities were good, spa, pools, playgrounds, activities for the kids all excellent. There was never a sense of crowdiness anywhere, no fighting for sunchairs or having to queue up for the swings or pool table. Breakfast was absolutely superb every morning and was made even more special by the very friendly staff (thank you Nuno Mota). If possible have a massage in the spa, you will not regret it! Hotel staff were very quick to react if there was anything to be improved (thank you Monica). Location was perfect for walking, jogging, golfing, biking.. with some really lovely sightseeing within a few kilometers.

Miinukset: The hotel is clearly popular along families with small children. It is equipped so that there is not much need to leave the premises. However, if you'd prefer to try out different restaurants and go shopping and sightseeing the hotel is not a walking distance away from those places. Consider having a rental car, although hotel provides a very cheap shuttle service to Cascais a few times a day. Some of the prices for food and drink were too high in the hotel restaurants.

Plussat: Hyvä lokaatio, upea vanha rakennus, ystävällinen palvelu

Miinukset: Aamiainen heikko & viimeisenä aamuna aamupala luvattiin antaa mukaan, mutta tämä unohdettiin kokonaan

Plussat: Reception staff

Plussat: Very helpful staff. Our room was very comfortable, lovely shower. Excellent location close to all the good things Cascais has to offer. Would definitely stay there again.

Miinukset: Not much to dislike really. If anything maybe a small fridge in the rooms .

Plussat: We liked everything about our stay at Vasco da Gama pretty much from the moment we set foot through their front door! Vasco da Gama's greatest asset is probably its extremely attentive, knowledgeable, helpful and genuinely friendly staff - they were the icing on the cake that elevated an extremely good stay to an exceptional experience. From the guided tour when we checked in to the spot-on local restaurant recommendations and chatting to the friendly bar staff, they really gave wonderful service all round. Aside from that the villa is a lovely old historical building which is elegantly and tastefully decorated in a modern style that's nevertheless respectful of the surroundings, and despite being a small hotel felt very spacious thanks to the shared lounge and bar areas and the well-kept garden with the cute little pool that gets lots of sun. They had everything you need, needless to say everything was spotless, and the breakfast was handsome too. I can't think of any way to fault this place and I would love to stay there again if I have the chance!

Miinukset: I can't really think of anything bad to say about Vasco da Gama - maybe the pool is quite small if there are several people using it? And I can't remember if there was a kettle for tea in the guest room or not (which is of course essential if you are British!) But that's about it - in every other way it is a perfect little hotel, expertly run with excellent and well-trained staff!

Plussat: Everything about the hotel was great,, Situated in a nice walking distance from main town,,,

Miinukset: Cant write anything here about not liking,, sorry

Plussat: Great location just a short walk to town centre and marina, very helpful staff, cool historic villa, and very nice breakfast. We liked having bikes available for exploring the area, and a pool to cool off in after a busy day - definitely a bonus! Staff available to assist 24hr including the bar which was nice. Also, we loved the towel warmer in the bathroom. Good size room and comfortable large bed. Safety deposit box available in the room.

Miinukset: It would be nice to have a mini fridge in the room and a shelf to put shampoo/soap etc on in the shower instead of having to bend down to the floor to get it (as there's nowhere to put shampoo etc. in the shower)

Plussat: Aamiainen oli hyvä. Saimme auton talliin päiväksi.

Miinukset: Jotain hämminkiä ilmastoinnissa, puhalsi lämmintä cool asetuksilla 10C.

Plussat: In the historic district and very quiet.

Plussat: This was a return trip and we will be back again. Very helpful, friendly staff and a clean hotel, with a bar and a nice breakfast. Great location just a couple of minutes walk in to Cascais. Small, clean pool with a few loungers/deckchairs and seating in the garden.

Plussat: Very pleasant warm and friendly and helpful clean and tidy .

Miinukset: Would have liked a fridge in the Room.

Miinukset: Beautiful place and accommodation. Very nice room . Lovely team. Nice location just few hundred meters from center..

Plussat: Very friendly staff, great walkable location, and clean and comfortable modern room.

Plussat: Breakfast was really good

Plussat: We rented a private room and we had so much space. It was super clean and the bed was very comfortable. The breakfast was fantastic and the big beautiful house and garden were a pleasure to enjoy. The staff was very accommodating.

Plussat: Good space, nice pool, nice garden with room for beach tennis, badminton etc.

Miinukset: There could be some noise (from party-people) at night time (we traveled with 3 kids, so no late nights preferred for us).

Plussat: Friendly welcoming place with a lovely garden and pool.

Miinukset: More mirrors required in the rooms please!

Plussat: Everything was very clean, comfortable and cozy. The pool was great and even had floats, which is great especially for children. I requested vegan breakfast options and they had many, so thank you for that important detail :) The hostel is less than 10min walk from the beach and Cascais 'downtown', which was a very good location from my point of view.

Miinukset: We asked for some fresh drink/cocktail, like Caipirinha (because there were limes, sugar, etc) at the bar but there were only pre-made drinks as options, like bottled juices, beer and water. None of the employees present at the time knew how to make a different fresh drink, so there could have been made better use of the bar.

Plussat: The initial welcome by a young lady called Maria was exceptional. She is a wonderful asset to the whole happy helpful team. First impressions make a big difference and this hostel is excellent. The breakfast and facilities are boutique hotel standard.

Miinukset: I could not find fault with this facility.

Plussat: Sociable, clean, friendly staff, good kitchen facilities and great pool/garden area!

Miinukset: The beds were pretty old and creaky, especially the top bunk...

Plussat: Great location, friendly people.

Miinukset: Bathroom needs improvement

Plussat: The Hostel is Central near the Cascais Train Station. Around , you have all what you Need. The Hostel House is very clean! It is really beautiful their and it has a nice Atmosphäre. The Breakfast is amazing. They also have pasteis de nata

Plussat: Very good continental breakfast. We were hesitant to stay in a hostel, but the private bathroom was excellent and the communal facilities were only a bonus to a regular hotel room. Would stay again. There was private parking too.

Miinukset: Nothing.

Plussat: Breakfast was perfect. Everything you would like to have. This was truly one of the best properties I have been ever for little money.

Miinukset: There are no dislikes.

Plussat: Loved it! Loved it! Loved it! Lovely friendly staff - nothing was too much for them. We had to leave really early in the morning and they got up early to put breakfast out. Room and the facilities were excellent. The garden and pool were a joy. It was a bit of a hike to the main town but that suited us well as it was calm and peaceful. We will definitely be back.

Plussat: Great place, room was lovely and super friendly host.

Plussat: The location was very good, just a brief walk in the fresh air to restaurants, cafes; there is also a market close by about a 10 min walk. The bus stop is close by 6 min walk to the stop and bus will bring you right in town and train station. Or walk the cliff road down to the beaches and town center. Bike rentals are close by and a coffee shop is a 3 min walk away. The location of the house is very quiet and relaxing while you sit by the pool or inside the large living room or front yard. The only sounds you hear are birds and the sea breeze and the ocean if your window is open and the distant sounds of the sea washing against the cliffs. The house is very bright with large windows and room is very comfortable and quiet. The pool is beautiful and clean, plenty of space to relax, swim or sun in the afternoon sun. Breakfast is really good too, plenty of fresh fruit, yogurt, meats and cheeses! The staff is really friendly and extremely helpful, they really make you feel welcomed and at ease on your stay. They can call airport transports, suggest places and events to attend and also give insights to the area and for really whatever your interests are and needs. The staff is fabulous! It’s also a great place to get out and walk or rent a bike! The area has some unique flowers and large palm trees as well interesting local architecture, you can see so much more by walking or biking in and around the area. There are plenty of places to stop and take a break, shop, visit a museum or outdoor sculpture, beaches and the marina. Just go and enjoy !

Miinukset: I cannot think of one thing that I did not like about my stay only that I wish it was longer. Cascais is a beautiful and relaxing area to visit and enjoy ! One never tires of the sun and sea and the cliffs and the sunsets.

Plussat: Perfect location location to relax from city visits. Nice pool. Environment quiet.

Plussat: Emäntä piti vieraistaan niin hyvää huolta, että jotain kun kysyi tai pyysi, se oli toteutettu saman tien. Aamiainen uima-altaan reunalla auringossa fantastista. Talon rouva myös tarjoutui kuskaamaan meidät juna-asemalle kävelemisen sijaan. Kävelimme kuitenkin. Huone oli iso ja kauniisti sisustettu, huoneemme edustalla pieni terassi pensaskukkineen. Koko talo oli kuin sisustuslehdestä.

Miinukset: Ainoa murhe oli autotalli, jonne piti mennä toisen auton eteen. Aina, kun toinen lähti autoineen, piti edessäolijan ajaa pois tieltä

Plussat: Staff very friendly and helpful, very clean house in great location. That's my 10 stars place :)

Miinukset: Everything was just perfect

Plussat: Cozy place, very comfortable, amazing staff. The breakfast is humble but delicious and the pool area is an invitation to stay there and enjoy it! Highly recommended!

Miinukset: It’s a little bit far from the train station and the beaches, which made me ask for Ubers (it worked amazingly!) and spend more than I had expected. Apart from that, there is only one bathroom in the house :/

Plussat: Uima-allasalue, ulkopöytä grillin kera ja koko piha-alue miellytti. Myös huone ja kylpyhuone hyvät.

Plussat: All the rest, amazing.....including breakfast, was 5 stars.

Miinukset: Bath towels.....very hard and small

Plussat: The breakfast was excellent... tasty, nutritious and staff were quick to attend to our needs if required. Use of a full kitchen is ideal for guests especially as there is a Lidl store a short distance away. Location was good... quiet area within 25 mins walk of town and 10 mins from bus stop. A reasonably priced taxi can be organised by Jose for collection from and return to airport .

Miinukset: Cant complain about anything.

Plussat: Everything was perfect. The room, the location, the pool area. Very kind staff as well! Breakfast was also very nice. We had a fantastic stay, will definitely be back! Already booked for next summer. Also the kids (18 and 15 - a very demanding crowd) loved the place.

Plussat: Huone 101 on fantastinen. Merinäköala kolmeen eri suuntaan. Sekä huoneessa että kylpyhuoneessa on pieni parveke. Huoneessa on erillinen vaatehuone, jossa minibaari ja kori rantapyyhkeineen. Vuodevaatteet poikkeuksellisen korkeatasoiset ja miellyttävät. Lakanat vaihdetaan lähes päivittäin. Aamiainen on laadukas tuorehedelmävalikoimineen. Söimme lounasta ja illallista muutamia kertoja hotellin ravintolassa. Ruoka on maukasta ja taidokkaasti valmistettua. Ravintolan hintataso on kilpailukykyinen paikkakunnan vastaavan laatutason ravintoloihin verrattuna. Hotellin sijainti on erinomainen; noin 200 metriä rautatieasemalta meren rannalla! Hotel Albatroz on hyvä syy palata Cascaisiin kerta toisensa jälkeen!

Miinukset: - - -

Plussat: the Albatroz is the best location in Cascais overlooking both the beach and the boat harbour with great views from all public areas, and at the same time footsteps from the main street. Wonderfully decorated. Great bar, good food and sunny pool area. A seriously luxury hotel with a homely feel. Highly recommend

Plussat: Great location close to major beaches.

Plussat: The breakfast was plentiful and fresh. The staff had a smile on their faces all the time and were always accommodating. The entire experience was memorable. We will return again.

Miinukset: The pool temperature was too cold and needed to be heated.

Plussat: The service in general was excellent. Some of the breakfast/lunch waiting staff could have been more friendly and efficient. The Restaurant Manager Joao, appeared on our last day and the difference was quite noticable. The young lady serving drinks by the pool was excellent - a real tribute to the hotel. Our room 406 was delightful, beautifully decorated and spacious in the palace block behind the hotel.

Miinukset: See above re: waiting staff.

Plussat: Sijainti meren ääressä ja näkymä huoneesta mahtava.

Miinukset: Hieman vaikutelmaa past glory-tilanteesta( pintamateriaalien/ huonekalujen vslinta) - toisaalta sopi rakennuksen tyyliin, eikä häirinnyt kokonaisuutta.

Plussat: The service was exceptional, yet friendly and relaxed. The location is perfect with sea views to die for and the station just a few minutes walk away so it is absolutely possible to travel via metro and train from the airport. Breakfast quality and variety superb!

Miinukset: No complaints

Plussat: Location cannot be beat, hotel complied with all my requests regarding room even though made months in advance, view was incredible and very good food, including the buffet breakfast.

Plussat: Fabulous location, great breakfast and we loved our room. We didn’t want to leave this picturesque hotel, so we will have to come back often

Miinukset: Nothing to dislike.

Plussat: The view

Miinukset: Noise from the beach all night every night and during the day. Loud music on beach just below pool. No access to beach directly from hotel. Hotel entrance is a small car park.

Plussat: The location is fantastic. The service is very good. The breakfast and the view is very special. The stay is for the «memory book».

Miinukset: Nothing.

Plussat: Very well located in Cascais with immediate beach access. Train station (for connecting to central Lisbon) 1 minute walk away and local shopping & restaurant area adjacent to hotel. Sufficiently small (60 rooms) to treat its guests as individuals and sufficiently large to provide the services a 5*-hotel should.. The staff is very friendly and guest-focused and combine professional and personal warmth. Will happily return not only as a business-visitor but also for private visits.

Miinukset:

Plussat: The view from the hotel terraces is superior.

Miinukset: We have received a room that had a superior view over a city but was located next to huge airconditioning units for the hotel and whole shopping mall located on floors below the hotel (literally 10 meters on the same level/ level below). Therefore romantic nights on the tarace where not with city background noise but with quite dominant "pumping" noise of the airconditioning station units. We don't smoke and the fact that next to our terrace was a terrace used by staff to have a cigarette breaks was also a minus. Service was not at the level you expect from the boutique hotel e.g. we were not informed about dinner arrangements.

Plussat: Wonderful ambience and unobrtrusive service.

Miinukset: No

Plussat: Spectacular hotel,very special with uninterrupted views,felt very spoilt for the few days we were there.Food was excellent and not overpriced for such quality,service and most importantly view...

Miinukset: Pool small and railing around edge of cliff face should have vertical rails not horizontal rails.

Plussat: The location was superb ,with amazing views and only a few seconds stroll to shops and restaurants. train staion very handy for going into lisbon. the staff very helpful and courteous. we will return.

Plussat: The location was great--just a few minutes walk from train station and right on the ocean. There was a beautiful stoned path to walk along the ocean for 30 minutes.

Plussat: The location and quality of this hotel are outstanding. It is an expensive hotel but you get good value for money.

Miinukset:

Plussat: In nice part of town, friendly atmosphere

Miinukset: not tempted by the menu in the restaurant, a bit too fancy and service took quite a long time for lunch.

Plussat: Great location

Miinukset: No

Plussat: The level of service was excellent - in fact probably the most professional I have seen in recent years. The location is wonderful.

Miinukset:

Plussat: The room was fime with a good sea view. The reception was very helpful

Miinukset: The dining facilities in the evening wore loss than adequate. It was a very limited menu and even some of the meals advertised were not available, same with the wime list. For a 4* hotel it was not acceptable Our room was not made up until after 3,30 p.m. so we couldn't go back to use it. It felt like the whole place was run on a shoe string with a very limited staff. I would not recommend it to a friend or family Breakfast was very acceptable

Plussat: Good service at the reception

Miinukset: Room was a little small

Plussat: Nice rooms, with beautiful views and great swim-pool area

Miinukset: Of everything there is to little, not enough sunbeds, tables for breakfast and staff to serve you during the day. The staff is very friendly but they can't cover the number of guests, which results in waiting time.

Plussat: Huippu aamiainen, hotellin vieressä lukuisia liikuntamahdollisuuksia ja kivoja ravintoloita meren rannalla

Plussat: Location

Miinukset: Breakfast

Plussat: The hotel provides an outstanding breakfast!

Plussat: Rooms are very spacious and comfortable. Breakfast was very good but service was a little bit confused

Miinukset: Hotel deserves a much better fitness facility. There’s no weightlifting room. It’s a shame for a hotel like that.

Plussat: Modern. Decent location (if you don’t mind a walk). Nice breakfast (breakfast staff were very nice).

Miinukset: It’s not a 4*. Don’t wast your money. - Insisted I’m taking payment on check in, highly unusual and now I know why - No pool bar (closed every day), or music, or atmosphere at the pool - Lunch and Dinner menu poor and over priced - Reception staff rude. Had little to no local knowledge - Evening bar staff rude clearly didn’t want to be there and requests for a drink was an intrusion for them - Room not serviced until after 5pm any day - Room looked clean initially, however it wasn’t fully clean, bathroom floor was filthy - Did not resolve a small issue with our room (broken bed) - There is no gym, unless you class a treadmill and a bike as a gym If you are on holiday DO NOT stay here - it is more of a business hotel. It is not good value for money and frankly was the low point of our trip to Portugal. I am not fussy - see my other reviews, always seek positives! Worst hotel (for the price) I have ever stayed in. Avoid.

Plussat: IT did what it said it would and more. It does not say it is a luxury hotel, but it is extremely comfortable, clean and modern. The staff are exceptional and very rare in this day and age. Their customer service levels and friendly warm approach are off the very highest order. A young lady named Marta went out of her way daily to guide and advise us on where to go, eat and on how to get there and always - I mean always - with a huge smile on her face. Her colleagues, when needed, were equally helpful and friendly. Young people with good old fashioned values. I have traveled the world for both business and pleasure but have never bettered the service delivered during out stay by this hotel and its team. A huge thank you and well done to you all.

Miinukset: I likes everything accepting the type of accommodation it is.

Plussat: Clean, modern hotel. Lovely views from sea view rooms.

Miinukset: The pool bar - which features in the hotel photos - never opened

Miinukset: I dont know if Eurostars is a holiday destination hotel or a conference or business hotel..hotel bar could do better ..limited menu andvery expensive..pool barand a littel more atmosphere with music and a pool bar lunch menu might be a good idea...

Plussat: Really nice hotel. I would say more 3 stars than 4 however our stay was 10/10. Stuff really nice and always helpful. Rooms cleaned everyday. Also great breakfasts with varieties of cakes, cheeses, cold meets, fruits, cereals, etc. The view from the balcony simply outstanding.

Miinukset: The smell in the room. It’s a bit far away from the city center of Cascais (20 mins walk) however it was more advantage than disadvantage for us.

Plussat: Staying at the Salty Pelican is a great experience. I didn't pre-book any packages but booked a yoga session on site. Luckily I was able to join the sunrise yoga at the pier, which is one of the best things I ever did. Highly recommended!

Plussat: Erinomainen buffet-aamiainen, todella siisti ja uusi hostelli, henkilökunta aina tavoitettavissa ja todella ystävällisiä, lisäpalveluita kuten joogaa ja surffausta. Yllätyksekseni ei todellakaan tyypillinen hostelli, joissa juhlitaan yömyöhään jne., vaan enemmän rauhalliseen rantalomaan sopiva. Ihana yhteisöllisyyden tunne.

Miinukset: Ei negatiivista.

Plussat: This hostel is a nice gem! They organize morning yoga by the beach every morning (+afternoon yoga, surfing lessons, BBQ and other activities, that we unfortunately did not have time to attend) - and it was a wonderful way to start the day! Rooms are clean and nicely decorated and the breakfast is a nice plus. We had a private room with a shared bathroom. I usually do not choose shared bathroom option, but in this hostel I did not mind at all: the bathrooms are huuuge and super clean. And no waiting in the line, even with a full house of guests :) The location is perfect; it is in a somewhat quiet, but very beautiful neighborhood, but still in a walking distance from the center.

Plussat: Diverse activities, Nice and helpful staff. Should have definitely stayed for a longer period to fully appreciate this special place!

Miinukset: Yoga lesson price was'nt stated upon registration. Notice: it is probably better to order a 'package' deal than seperate room and extras booking.

Plussat: Extra long bed

Miinukset: Overpriced considering there is a communal bathroom and we were positioned on a floor with an adjoining dormitory room The hotel is more suitable as a hostel than a hotel Breakfast was very poor, no mugs, no juice, no water, just fruits and seeds Would not recommend for the price, might as well stay in a hostel

Plussat: Great breakfast. Lovely house

Miinukset: All fantastic

Plussat: The friendliness of the staff. The feeling of not being alone. It was my second visit. I am planning on coming back next year with a friend. I prefer coming here than a five star hotel.

Plussat: Beautiful house with original portugese tiles. 10 minutes walk to the beach. Breakfast just ok. Our bed was really big and comfortable. Free parking outside the villa.

Plussat: Relaxed and friendly property with helpful staff. Delicious breakfast and BBQ’s

Miinukset: This is a yoga and surfing retreat, although I booked as a hostel stay through booking.com and couldn’t do the yoga or surfing due to injuries and it left me a little out of the loop with everyone else.

Plussat: Great atmosphere, location very convenient, offered lots of different activities such as paddle boarding, yoga, surfing,, group meals....

Miinukset: We were in their 2nd house up the street from the main one and very cute, comfy .... the only negative to this property is our room was warm and the air did not work well. Everything else was amazing.

Plussat: We like the place because it was so family friendly, and the beds so confortable!!

Plussat: Beautifully appointed villa, very close to pool and cafe/supermarket. Very clean Staff friendly and professional.

Miinukset: Nothing

Plussat: far from the beach, had to pay an extra bed for my son although I had mentioned the number of guests staying in the apartment. nice bakery.

Plussat: nice gardens big appartment nice pools good coffee at the bar

Miinukset: so windy there

Plussat: The bed was excellent. Coffee shop and shop on site were great. Pool area and grounds very clean

Plussat: Fantastic villa Bicuda, thanks again for our lovely holidays. We have been visiting vila Bicuda for last 12-14 years and always received perfect service. Staff is fantastic, friendly and helpful, location is great and extremely convenient (swimming pool, nice cafe, play area for kids). All is perfectly maintained, Vilas are clean and convenient, everyone is friendly. Again perfect experience and can't wait for next year ;-).

Plussat: Location and access to pool :) The staff very warm and welcoming! A special thank to the cleaning team and security team ;)

Miinukset: We could hear too much the neighbors and the floors are really cracking especially the steps.

Plussat: Always helpful

Plussat: Overall comfortable villa’s & very nice swimming pools. Good bakery on the complex. Good location; perfect for visiting Cascais & Lisbon.

Miinukset: Villa’s are slightly dated and we needed to ask for the shower heads & light bulbs to be replaced on arrival. This explains my lower value for money score. For this money you would expect pool towels to be included.

Plussat: Great vila but we didn’t utilize all facilities to really rate all of their facilities. I can say Positives: - kitchen, bathroom and room were big and useful utensils and espresso machine - kind staff at office and bakery/ although don’t use restaurant recommendations of Furnas do Guincho- worst lunch and so expensive for terrible “food” - parking easy - having a supermarket, and a sandwich/ bakery restaurant made life much easier since nothing is close by or within walking distance - rooms were big with nice balcony and comfy bed -flat tv with great and varied channels for many languages.

Miinukset: Disappointing: - first 2 espresso pods are free, anymore are .45€ each and they are the gestapo about giving you more than 1 sugar packet per pod. - the rooms are very noisy. The floors are old and beautiful but they creek loudly. We heard the neighbors slamming cabinets and playing with their kid u til 2 am. I called front desk and finally had to knock on door to let them know we could hear them. - ants. Every where. We appreciate that it’s nature and it’s going to happen especially since this is an older place, but the 1st morning I woke up to my entire suitcase full of clothes swarming in ants. They aren’t sealing the floorboards- so the ants come from the corner of the base boards and floors- not necessarily from the balcony. They were kind and very helpful about it- but I’d prefer no chemicals. I emptied and swept and cleaned and so did they, but for future prevention I believe sealing rather than chemicals would help them & the families staying there. - you should be a dog lover to stay here. Lots of them. Everywhere. Disappointing for those of us who prefer holidays without other people’s barking dogs - nice grounds but mostly unattended. Most all flowers and shrubs outside balcony and rooms are dead and just weeds. - probably the most disappointing was that we had to pay to use towels for the pool or beach. And they are around 2€ each and are charged if you change. We thought this should be included

Plussat: Service

Miinukset: Price

Plussat: The relaxed atmosphere in the quiet Cascais Sintra National forest was great. They have a free shuttle to and from Cascais until late afternoon. The staff are extremely friendly and helpful. We enjoyed our stay.

Miinukset: The free shuttle to Cascais only runs until 6 pm. It is nice to get into town for an evening dinner, and then you simply Uber back to the hotel for $6-7. Overall, for a hotel a couple miles from Cascais, it is a good choice for the price we got.

Plussat: The hotel aanounce proudly to be a five star hotel but it is only worth 3 stars We hired a luxury apartment for six persons with 3 bed rooms but it not equipped for so many People and in a rather run down condition We can mentioned amongst others The washing machine was out of order The main door could not close properly The lock on th toilet door did not work There where only two glasses and no coffee cups, no toilet paper No chairs for the terrace so we could sit outside in one of the four terraces .. And a lot of other small items

Miinukset: As mentioned above

Plussat: Main hotel very clean, reception staff lovely, room great. Nothing not to like.

Miinukset: The pool area! Pool itself was fine, children loved it but the surrounding area wasn’t clean, always rubbish on the floor, tables were dirty, sun beds broken/not clean. Pool bar staff nowhere near as friendly/helpful/accommodating as reception staff (with the exception of one of them). Also resort (pool area in particular) was very windy for much of our stay, to the extent on occasion sun beds (unoccupied ones) were physically moved by the wind.

Miinukset: I stayed in this hotel from 26th July until 4th August. They charged me twice and my card was blocked as result! Second time was after checking out when I already paid my bill ! I spent half a day sanding them e-mails, explaining the situation and they promised to contact with me during the day. Finally, they didn’t connect with me and I still don’t get my money back!

Plussat: The room was great and for great value. The staff was superb. I relied on them extensively and they were great. The staff offered excellent tour and restaurant suggestions.

Miinukset: Service was poor at the hotel's only restaurant open on my last night's stay. I complained to the management and their response was appropriate. That is the only complaint that I have over a four night's stay. Everything else was excellent.

Plussat: Had a warm welcome and Lovely friendly staff at the front desk, staff wasn’t very friendly at breakfast

Plussat: Breakfast, Staff and cleanliness. Beautiful and peaceful location.

Miinukset: Air-condition was not up to par. They missed cleaning room on 12th October (no door tag for "clean room request") Amount was pre-paid but still showed as due on check-out. It took about 30-45 minutes to sort out the problem.

Plussat: Girl who make omlets.

Miinukset: Horrible for 5 star resort. This Sheraton is an example of disaster of management. First of all checkin is at 16 oclock. Do you think is posible to have apartment at 15.59? No, of course not, even you are in the lobby from 14.30. No bar in the lobby to spent time. We received at 16.30 after many requests. Luggage and almost 17. Is only hotel in my entire history of booking (more then 100) where you have to wait 30 minuts in the morning your turn at breakfast (picture atached) You have to pay for wifi in the room. Ok i payed, “2 euro, per adult\day”. Of course your 13 year kid is considered an adult and they charge this. After i payed they said to me i can connect 2 devices. (We were 4 guests 2 adults and 2 kids). Even if i payed at the checkout, they still keep blocked on your creditcard the entire amount guarantee, more then 2 weeks. Do tou think you have for ex cofee in the room? Yes, you have. Nespresso machine and costs 3 euro each. Every single thing you make in the property you feel they rub you. Avoid.

Plussat: The suites are amazing- spacious, well designed, quiet. The pool area looks so appealing and inviting.

Miinukset: There are not enough recliners if the pool area is busy.

Plussat: location and the total concept of the hotel resort. Rooms are large. The facilities of the hotel are good and enjoyable.

Miinukset: we had a dirty bed.

Plussat: I chose this hotel only for my children. Unfortunately, my 10-year-old daughter was physically and psychologically abused by one of the children's club staff who deliberately beat her. The hotel management apologized but I do not think that was enough. My daughter still suffers from this situation and I think she will never forget it. I asked the hotel to give me a report of what had happened but did not respond to my request