Courtyard by Marriott New Orleans Downtown/Convention Center

Location to convention center was great.

Check in process took a long time. We were next in line for about 12 minutes while staff did nothing to let us know why they were taking forever. Once checked in I was told there were no more king bed rooms which I requested online. Turns out my colleague who checked in front of me was told they only had king bed rooms?! Facility was loud/noisy. I could clearly hear and fee the music from a club nearby. I could also clearly hear conversations and music in the next rooms over. Interiors are already showing wear and tear. The whole tv wall system in my room is cocked at an angle. The vanity in my bathroom was poorly repaired. Again at breakfast I was next in line while the staff person did everything but take any orders. People behind me in line have up and left. I waited for more than 10 minutes to order. All is all there is a lot to improve upon, especially with customer service.