Halvat lennot New Orleansiin

Plussat: "Crew was quick to help."
Miinukset: "long flight -- 2nd cup of coffee"

Plussat: "Crew was great"
Miinukset: "We had to go back to the gate to correct an interior light problem."

Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"

Plussat: "The tv is good addition Comfortable chairs"
Miinukset: "Menu could have been improved"

Plussat: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Miinukset: "Nothing really. Flight was quick."

Plussat: "Once boarding was over, flight and crew were great."
Miinukset: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."

Plussat: "The crew was amazing and seats were comfortable"
Miinukset: "Nothing"

Plussat: "Friendly flight staff, on time service."

Plussat: "Predictably late."
Miinukset: "Be on time."

Miinukset: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"

Plussat: "Comfortable seats"

Miinukset: "In flight movies would be nice . Tight seats for 6.3 huy"

Plussat: "Food and drinks were great"
Miinukset: "Would have liked being able to select a window seat."

Plussat: "Great service"
Miinukset: "Stuck at landing. For over 20+ minutes"

Miinukset: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"

Miinukset: "Snacks"

Plussat: "The crew was attentive."
Miinukset: "Games on the tv were okay. Tetris would be a nice addition."

Plussat: "Flight was early into New Orleans"
Miinukset: "Flight had a lot of turbulence"

Plussat: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Miinukset: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."

Plussat: "Great crew"
Miinukset: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."

Plussat: "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"

Plussat: "Nothing"
Miinukset: "Not enough legroom to make any flight enjoyable."

Plussat: "Quick and easy"

Plussat: "The crew! You have great people working for you on these routes."
Miinukset: "This was an easy flight. Nothing bad."

Plussat: "Being able to watch videos."
Miinukset: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."

Plussat: "Good service and on time."

Plussat: "Nice plane. Efficient crew"
Miinukset: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"

Plussat: "My seat was randomly the exit row, so more leg room and pilots made great time"
Miinukset: "Left 20 minutes late because of travel agents"

Plussat: "Everyone was very friendly and concerned about us making our connections"
Miinukset: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"

Plussat: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"

Plussat: "Easy transition through customs."

Plussat: "Crew was kind and helpful. Snacks were great!"

Plussat: "Great flight . Even got here early"

Plussat: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Miinukset: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."

Plussat: "Really helpful staff, clean plane, attentive and easy boardiing"
Miinukset: "The check in was a bit confusing at the airport."

Miinukset: "Paid first class. Got served after people in coach."

Plussat: "New aircraft A320"
Miinukset: "Late,"

Miinukset: "1 hour flight delay"

Miinukset: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"

Plussat: "The gate person was very accommodating"
Miinukset: "It was over 2hrs late due to mechanical problems. Seems to be the norm."

Plussat: "It wasn’t bad or good."

Miinukset: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"

Plussat: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Miinukset: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."

Miinukset: "Seating was tight"

Plussat: "They ran out of food on the plane"

Plussat: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Miinukset: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."

Miinukset: "No space."

Plussat: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Miinukset: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."

Plussat: "The crew was very friendly and helpful."
Miinukset: "The delays, we change to gate three times, Delta never told us why the changes or announce them. If it wouldn't be for Trippet Pro, where I got notices, I would not have known about gate changes."

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Plussat: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
Miinukset: "N/A"

Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."

Plussat: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Miinukset: "I hate paying for water but I seem to do this all over town."

Miinukset: "Could be better, say, like with Singapore Airlines.."

Plussat: "meal"

Miinukset: "It was late"

Plussat: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Miinukset: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"

Plussat: "At least the crew was friendly"
Miinukset: "The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big."

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Great crew"

Plussat: "Everything"
Miinukset: "None"

Miinukset: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I got to my destination"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Plussat: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Miinukset: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Plussat: "The hot Asian stewardess was really nice."
Miinukset: "The turbulence."

Plussat: "Time schedual"
Miinukset: "Over duty for extra weight"

Miinukset: "video was broken"

Plussat: "On time"
Miinukset: "All was well. Long bus ride to the planr"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Food, entertainment, service"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "The staff was professional and friendly. The waits were short on boarding."
Miinukset: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Loved it"

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Its a short ride."
Miinukset: "Short ride."

Plussat: "Friendliness of staff"

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The airport it's very nice and clean.."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Good imfo"
Miinukset: "Easy"

Plussat: "рейсы точно по расписанию, без задержек, персонал внимателный"
Miinukset: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Plussat: "See above."
Miinukset: "See above"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "Everything was great!"
Miinukset: "Nothing to complain about"

Plussat: "Free service Food and coffee"
Miinukset: "Free service Food and coffee"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Plussat: "Na"
Miinukset: "Kayak.com overwrote the passenger name with an incorrect name. Neither Kayak.com or lastminute.com could correct this which resulted in me losing approx. £600 and taking the issue to the small claims court."

Miinukset: "Unnecessary delay"

Miinukset: "One world flight that charged a platinum customer for luggage. That’s unbelievable!"

Plussat: "Perfect flight"
Miinukset: "Been perfect"

Plussat: "British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere."

Plussat: "Crew very friendly"
Miinukset: "No free coffee."

Miinukset: "The plane was warm which became uncomfortable for the second half of the 9 hour flight. Also they had some issues with double booked seats and having to move people around which delayed takeoff. The staff did a good job of making the best of a bad situation thoug."

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "Flew from Gatwick - good airport"
Miinukset: "Too many children on board"

Plussat: "Staff was very friendly and informative"
Miinukset: "Took too long for my bag to come out. Almost an hour."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "The title says it all"

Miinukset: "La pantalla se veía muy borrosa. Un sistema muy lento y obsoleto Necesitan actualizarlo"

Plussat: "The crew was very nice"
Miinukset: "The food"

Miinukset: "I had to get off the plane."

Plussat: "Food was good, especially breakfast. Flight wasn’t full at all so plenty of room to stretch out"

Miinukset: "My checked bag didn't make it from Barcelona to my destination (new orleans)."

Miinukset: "Super tight seating on the plane. Terrible customer service at checkin in Lanzarote. there was a weather issue the day prior and hundreds of travelers were stranded. The baggage belt was backed up and therefore the staff couldn’t check in more travelers. This, we learned, not from the staff, but from walking around and noting the stacks of luggage etc Far better would have been for them to inform the 200 or so people that were waiting in line for 1 hour. You must pay for anything on the flight. A small bag of peanuts or such would be nice."

Plussat: "Service, generally"
Miinukset: "Noticeable lower standards on flights bound for India: poor quality seats and TV monitors."

Plussat: "The kindness of the service people."

Miinukset: "When trying to check in online the day prior, the British Airways system was unable to load my reservation. Upon arrival to the airport, the rather unambitious fellow at the check-in desk refused to look up my reservation and instead insisted that my flight was in fact through American Airlines. After waiting in yet another queue, I was sent back to British Airways, where it was confirmed that Iwas booked on the flight, but that it would be to late to check my suitcase. I am still at my city of origin in London as I write this review."

Plussat: "very friendly and efficient crew"
Miinukset: "mediocre food, chaotic boarding area"

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "Plane was comfortable. Seats were not bad. Spent most of the flight asleep."
Miinukset: "Part was a code share with AA. When BA transfered the data to AA, they lost the seat assignments which I found out about at the last minute and ended up spending almost $400 to get acceptable seats. Could not get boarding passes at our origin in Rome and had to wait in line at LHR. Boarding seemed very disorganized."

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Miinukset: "The time it takes for a full 777 aircraft to empty is excessive. Airlines must think outside the box and view the experience from the customers' perspective to create two or more points of exit."

Miinukset: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"

Plussat: "Was able to get a bulkhead seat. Wheelchair staff were very efficient at LHR and TPA. Wheelchair helpers were very efficient and friendly."
Miinukset: "The there was not a legroom class (or bulkhead seat)that could be pre-specified. I do not really care about other extras extras for premium economy. It is critical to me that I can physically fit into the space between my seat and the one in front."

Miinukset: "N/A"

Plussat: "Nice staff who are doing their best with the little they have."
Miinukset: "The planes are dated. No Wifi. Bad food. Limited entertainment. I was kind of shocked at how lame it was. I will never fly them again, if I can help it."

Plussat: "Good legroom and lots of space on the plane"
Miinukset: "All good"

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Miinukset: "Absolutely no free snacks other than tap water (!) Food supplies for purchase ran out of sandwiches and sparkling water by the time they reached my row."

Miinukset: "Was pulled for a security screening. Stood around forever waiting. Seemed like people didn't know what they were doing."

Miinukset: "Old old entertainment systems. My TV wasn't working for the first hour of the flight. Crew had to keep restarting the entire plane's entertainment system in order to finally get mine to switch on. Plane was also very old"

Miinukset: "Having to pay for a cup of tea!"

Plussat: "The flight to NO was good. Service was good as well."
Miinukset: "The seating was much more cramped than the flight to Ireland. Very tight quarters for a 10 hour flight. Other than that, it was good. We arrived safely and that's the best feeling ever!"

Plussat: "See above"
Miinukset: "See above"

Plussat: "The flight was on time. The wheelchair I had ordered was also on time and handled well. There was a wheelchair waiting for me when I got off the plane and someone helped with our luggage."
Miinukset: "I paid two pounds for a cup of tea that was not very hot. I couldn't use money and as my credit and debit cards were visa, the machine would not accept them. I think that giving your customers a.free drink would not break the company!"

Plussat: "London to New Orleans direct is an excellent route."
Miinukset: "Food was poor."

Plussat: "The flight attendants on this flight where the best I've ever had!"

Plussat: "Comfortable seating"

Plussat: "The service"
Miinukset: "Small sits for three people"

Plussat: "the friendliness of the crew"

Miinukset: "Transferring from one flight to another, from one terminal to another. Definately, too litte time for transfer. Rushing, with no time to stop at the restroom."

Plussat: "Klean sears"
Miinukset: "Full flight"

Miinukset: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."

Miinukset: "Bumped from first class to coach."

Miinukset: "WiFi"

Plussat: "Crew was very nice."
Miinukset: "N/A"

Miinukset: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."

Plussat: "Crew was very nice the seats were not very comfortable"
Miinukset: "A little more room"

Miinukset: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."

Plussat: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Miinukset: "Delays,"

Plussat: "Plane was good, no delays and passport control in Charlotte, NC was quick."
Miinukset: "I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane."

Miinukset: "Allow married people to travel with their news names."

Plussat: "I had a passenger next to me with a very heavy perfume scent"
Miinukset: "Is ok"

Miinukset: "Airline change time, airport, and seat asigment of our reservation. It was only thru several calls to their reservation and talked to a supervisor was I able to straight out the big mess. This has happened before with this airline when are reservation are done months in advance. I doubt we will fly American Airlines Again."

Miinukset: "Paid for upgraded seat with complimentary drinks that I still got charged for."

Miinukset: "They lost and cant track my baggage. Very poor customer service."

Miinukset: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."

Miinukset: "inadequate ventilation"

Plussat: "We left on time and the crew was very polite and helpful."
Miinukset: "Seats very uncomfortable. They would not recline at all. I was not looking to lay down but sitting straight up for 2 hours made it very uncomfortable. But, I guess since you added the extra seats, there is not enough room for anything. I am only 5'7" and feel sorry for those people who are much taller."

Plussat: "Asked a stewardess to turn the heat up and she did."
Miinukset: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."

Plussat: "There’s no usb charger for my phone.there is no Monitor in front of me"

Plussat: "LOVED the spacious leg room on that aircraft!"
Miinukset: "The lady beside me and everyone else listened to her audio book."

Plussat: "Entertainment options."
Miinukset: "This new low life category where you cannot even pay to be treated like a human."

Plussat: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Miinukset: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."

Plussat: "Attendants are always friendly; always a peaceful travel event"

Plussat: "Travel time"
Miinukset: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."

Plussat: "Not much to like. So disappointed especially that I paid a premium to flight during holidays to Paris. The plane was so old it still had ashtray casings and the old crt TVs that hang from ceiling. Seriously in 2017 a transatlantic flight like this brought me back to the 90’s (sans the nostalgia)."
Miinukset: "So crowded and narrow isles that the stewardesses kept banging into the seats because the cart barely passed through."

Plussat: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"

Plussat: "Snow ruined flight. Crew was great."
Miinukset: "No entertainment with this flight. Cookies good."

Plussat: "The flight departed on time, the boarding was super quick and the whole flight was great and comfortable. Friendly crew members. Smooth flight."
Miinukset: "I paid for a more comfortable seat around US200 (16L) the day prior the flight, main cabin window seat with more space.They changed planes I guess and row 16 was gone so the assigned me another one on main cabin aswell with more space (15J) but an aisle, which I hate and that was the reason why I paid for a window seat in the first place. No effort to get me a window seat within main cabin when I claimed, nor reasonable explanation on why they did the changed."

Plussat: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Miinukset: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."

Plussat: "Cheap fare"
Miinukset: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."

Plussat: "Cabin was clean. Flight attendants were courteous."
Miinukset: "Their snacks were merely a cookie which was okay, but not what I would have wanted."

Miinukset: "Middle seat and one of the last ones on. Enough said"

Miinukset: "This is our honeymoon! Every single blessed thing you sent said British Airways, but it was really American. Ended up at wrong terminal. Staff uncaring, plane cramped, seat reservation not honored. The worst. You will be getting a letter on your deceptive practices and I am going to bury you on social media. Kevin Howard"

Plussat: "I made it safely to my destinations and in a timely manner."
Miinukset: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."

Plussat: "The entertainment system. It was awesome. The crew was friendly."
Miinukset: "Nothing notable."

Plussat: "Very quick connection"

Plussat: "Food, OK legroom, complimentary wine & beer on a US carrier"
Miinukset: "Barely functioning ancient touchscreen system"

Plussat: "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
Miinukset: "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"

Plussat: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Miinukset: "Stop flying MD80's, please! 35 year old planes!"

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "The flight assistants were nice"
Miinukset: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."

Plussat: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Miinukset: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."

Plussat: "BA system down. Najor delays and long lines. Flight good."

Miinukset: "over one hour delay due to plane coming in late from boston."

Plussat: "Captain and crew were capable and friendly."

Plussat: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."

Plussat: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."

Plussat: "The food was good. The flight attendants were friendly and provided good customer service. The flight was pretty smooth (little turbulence)."
Miinukset: "The flight was delayed over 11 hours for maintenance. They provided car service back to our home but we waited an hour at JFK for the vendor Skyway to arrive. The car had a bad odor and the driver didn't know who he was picking up or where he was taking us. Should seriously consider contracting with a different vendor. The next morning, after we boarded, we waited an hour on the plane before taking off while they searched for a maintenance book. The entertainment system did not work at all nor did the Wi-Fi. Overall American Airlines did a very poor job communicating the delays ahead of time. I won't be flying an international flight with AA again."

Miinukset: "seats were very uncomfortable"

Plussat: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Miinukset: "I didn't like the snack what I get."

Miinukset: "All seats are uncomfortable on all planes"

Plussat: "Sleeping and being left alone"
Miinukset: "Food, Service by cabin crew because they never smiled"

Plussat: "The price is affordable"

Plussat: "Good service on the plane, the food was good and the seat was very comfortable."
Miinukset: "The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight."

Plussat: "Crew was awesome, seat spacing comfort not so much."
Miinukset: "Need to have seat upright to use trays to eat on flight"

Plussat: "Quick. Smooth!"

Miinukset: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"

Plussat: "seat was very comfortable with good leg room. Crew was very polite"
Miinukset: "coming thru the cabin for garbage pickup more often"

Plussat: "It was one of my best flight"
Miinukset: "Everything is perfect"

Plussat: "Nice seat (I paid €48 euro for more legroom) and the food was decent and the movie selection good."
Miinukset: "TAP's boarding procedure is a bit of a mess. We had to wait an extended period of time to board and no information was given. Also keep in mind you have to pay extra for luggage, which is a real deal-breaker when traveling for extended periods of time."

Miinukset: "I fee cheated because it is the first time that I have. to pay for luggage. In their website it states that the basic fare allows in check-in bag. They said to me that there are different categories of basic fare, which is not disclosed in their website. Additionally any seat change cost"

Miinukset: "Been on schedule"

Plussat: "on time, food"
Miinukset: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."

Plussat: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Miinukset: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Plussat: "Seats are comfortable and room for pack pack under seats"

Plussat: "In time. Plane half full. Perfect."

Miinukset: "The flight was delayed and I missed my next flight. They charged me for the next flight (from Lisbon to Porto) full price but put me on wait list, contrary to their representation (Tap Air as well)."

Miinukset: "Missed, even on time at Lisbon"

Plussat: "The drinks were available."
Miinukset: "The drinks were expensive."

Plussat: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Miinukset: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."

Plussat: "The only good was that we were rebooked on another route the same day"
Miinukset: "Airlines should have informed passengers by e-mail about changes in their itineraries. Cancellation was shown on a web a night before."

Plussat: "Quick... I was happy to be out of there"

Miinukset: "Delay one hour"

Plussat: "TAP Airlines did not fly this route for day and probably hired NEOS Airlines to fly as charter or contract this route only? NEOS Airlines is an Italian airline probably comparable to Southwest Airlines in the USA. It's a cattle car airline with no frills. Crew was very professional, food was actually good. A sandwich that was of course Italian ingredients. Seats were comfortable for the 3 hour flight."
Miinukset: "Checking in and paying a $49 excesses baggage fee for I was better off paying a full fare. Discount fare, what a joke!Than finding out that TAP put me on standby status?? But I eventually got a seat. It was no relief thinking I would be left behind and my plans elude be delayed.TAP airlines had only worked the front desk check in, gate check in and don't know about the ramp service. So I can't give a full positive review of TAP Airlines"

Plussat: "the crew was amazing and very polite"
Miinukset: "the screens weren’t touchscreen and the headphones had to be held in a certain position to work. they also charged us the monthly salary of a mcdonald’s employee for bags..."

Plussat: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Miinukset: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."

Miinukset: "The worst airline"

Plussat: "Nice food"
Miinukset: "Both flights were delayed, no entertainment"

Miinukset: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"

Plussat: "Despite the constant delays, overbookings, and other mediocre treatment of the passengers the crew and TAP personnel remained friendly"
Miinukset: "Flights constantly delayed, overbooked flight without a solution, overbooked hotel... Arrived at destination (Bru) 24h after arriving at airport in Faro. Will avoid TAP at all costs."

Plussat: "Crew on flight was pleasant and good at updating on progress of flight."
Miinukset: "TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note."

Plussat: "New plane. Seats ok"
Miinukset: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"

Plussat: "Very friendly staff and well organized."

Plussat: "Price"
Miinukset: "Bad system to board"

Plussat: "On time departure"
Miinukset: "Slow baggage claim"

Plussat: "The food and air conditioning"
Miinukset: "I purposely got a seat in the front row for extra leg room next to my two friends whose tickets I paid for. The TV in my seat was broken and I therefore could not at all watch TV unless I moved to another seat. I ended up not being able to sit with my friends for the entire seven-hour flight. The flight was delayed multiple times. The first time it was delayed because they were doing an extra security search by hand in the Gated area awaiting to board the plane. I have never seen this in my life and it was definitely started. Then we were on board the plane for almost an hour before they made an announcement that they found a broken part on the plane and had to switch planes. It was all very fishy. Quite frankly that I want my money back."

Plussat: "Not much"
Miinukset: "no service. No drinks even in 1st class. No food. No snacks. No nothing."

Plussat: "It was all ok"
Miinukset: "I took 3 TAP flights while in Europe, and they were always late!"

Plussat: "Economy/coach leg room was better than expected"
Miinukset: "shuttle bus delayed once passengers had boarded for transfer to plane and delayed release to plane once we arrived at the plane, perhaps due to a plane repair, but wasn't told what the issue was before boarding"

Plussat: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Miinukset: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."

Miinukset: "I had a 17 hour overnight layover in Lisbon and I am a gold member of star alliance yet the TAP customer service desk in Lisbon told me they can not give me a hotel voucher for the night! Seems wrong."

Plussat: "Wine was nice and metal container of so-called business class utilities (socks, tooth brush, etc.)"
Miinukset: "Seats are coach seats! No entertainment. No AC power sources. Shame!"

Miinukset: "y extra bag cost more than my ticket. I should have just bought another ticket but was too flustered"

Miinukset: "Missed that flight because of previous delay"

Miinukset: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."

Plussat: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Miinukset: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."

Plussat: "Shitty service , terrible food , stay away"
Miinukset: "Horrible food , worst flight attendants , boarding was a joke . Star alliance needs to cut them !"

Miinukset: "Connecting flight cancelled"

Plussat: "Latency is a big problem with TAP. Had two flights and bothe were late with very unpleasant Result for me, missed next flight."

Plussat: "The best thing was the attention and kindness of the crew on board: Excellent! Although I do have some complaints, I would say Tap is a quite good airline that should improve some aspects."
Miinukset: "The boarding in Lisbon was not efficient. It took a lot of time to get people on the plane and the land personnel in charge were not nice at all. I would even say very bad humoured! Plus the majority of passengers were kept standing for a very long time before entering the lounge at the gate because even though it was full of empty seats we were not allowed to enter the area. The food was not good and the entertainment system on board needs a refreshment to modernise it."