New Orleans Courtyard Hotel

The place was nice (the vintage setting was pretty)

They charged additional fees ($25.00) for parking, it was not mentioned in the agreement, and we asked for 2 beds (2 adults, 2 kids) but only got one in the time that we checked in, they said that booking.com had a major issue with not clarifying the over all certainty of the ad. And they also said that there was a change of hotel ownership in the evening that we checked in, and that was the reason why charge us for parking additionally. We also asked for extra blankets and pillows that evening, for my eldest son slept on the floor, (for lack of beds) and they never brought them. Nice place but the overall experience was not good.

To describe our shortened stay as “horrible experience “ would be an understatement. The sleeping arrangements were not comfortable to accommodate 5 people (which is what it was booked for), the bathroom was atrocious and looked as though it hadn’t been cleaned for 10 years. I have pictures to prove it. The door didn’t lock properly without jiggling it just so, even then it was short of feeling safe. The chain link was broke. The staff was rude and inattentive. We checked out after night 1 when we had a 5 night reservation. After night 1 we went to front desk to address our concerns, which they could care less about. The manager on duty told me she would let me out of my reservations - that I would only need to pay for one night. Great! So that’s what we did - we left. Well a few days later they charged my credit card for the entire stay and denied ever saying that. I’m in the middle of a dispute regarding this very issue. Worst hotel by far that I have ever had to deal with. Do not stay here!

Location was shady, room was outdated, bathrooms dirty, sleeping arrangements not suitable for 5, and staff was awful - especially the woman manager (I wish I got her name!)

No breakfast, a little noisy if your room is next to the street, but expensive for what it is, even by American standards.

The property is cute. The location is good, and was easy to walk to the French Quarter. The gentleman at the check in desk in the evening was helpful, with advice for restaurants.

It seems like the place was nicer before, but that they are neglecting the normal upkeep for any hotel. Our towels were frayed, Xander had numerous holes in them. Our friends’ towels were soiled.

The outside of the building looked nice as it had a lot of character and it was rather peaceful.

Room was not well maintained or cleaned well. Nothing Has been updated. No towel racks for your hand towels. Shower and toilet were not very clean. Light plugs were not secured and I wasn’t able to turn the lamp on desk on or off I had to manually unplug it. Also, I wasn’t able to turn the TV on or off with remote or turn the volume up or down on the channels. There was only 1 wash cloth in room for two people and two small pillows on a very high bed that we had to climb to get in.