Kuta hotellia

Plussat: The Oberoi is truely magical! We had an amazing stay and were sad to leave.

Miinukset: There really isn’t anything not to like.

Plussat: Great friendly staff, clean facilities, amazing vibe at the resort

Plussat: We loved our stay at the Oberoi - the staff are super friendly, the pool is amazing as is the beachfront view and location to all the best restaurants in Seminyak. The resort has a very relaxed feel, it feels small although the grounds are huge and the villas are beautiful.

Miinukset: I don't think I could fault anything.

Plussat: Everything! This is such a beautiful property with amazing service at every turn. If you haven’t stayed with the Oberoi Hotel Group before - treat yourself! We loved it and will be back for sure.

Miinukset: Nothing not to like!

Plussat: Staff were excellent, every member of staff we dealt with was friendly and very helpful. The hotel grounds were a lot more attractive than others I saw in Seminyak and rooms very well thought out.

Miinukset: To be expected from a top hotel I guess but the food was quite a bit more expensive than non hotel foods places in Seminyak for equivalent quality

Plussat: Everything!

Miinukset: Nothing

Plussat: Perfect location, outstanding service, beautifully appointed rooms. Unexpectedly!! the best Club sandwich that I have enjoyed, served at the poolside.

Plussat: Everything perfect! Smiling, caring staff always ready to satisfy any need. What I appreciated most is the the quality of food, excellent. 5 stars Chef

Plussat: Stunning resort. Absolutely beautiful. Staff were amazing. Grounds and location amazing. Breakfast was delicious. The pool villa was outstanding. I woukd go back to this resort and would highly recommend it.

Miinukset: Nothing because everything was outstanding

Plussat: Service at its best! 5* in every aspect, can really recommend it and look forward to my next visit!

Plussat: The service of the staff was excellent and the location is fantastic.

Miinukset: The hotel is very dated and way overpriced - especially when comparing to what else is on offer in the area.

Plussat: The relaxed athmosphere and privacy.

Miinukset: Shower water supply was fluctuating a lot as well as the temperature. Trust they will fix this shortly though.

Plussat: Beautiful grounds, friendly staff, very professional.

Miinukset: Some extras are a bit pricey

Plussat: Loved the position in Seminyak close to everything

Plussat: The hotel facilities were amazing. The food in both restaurants was good, the seafood one being the better of the two.

Miinukset: Majority of the staff members were fantastic, but there were two that had a very bad attitude and manners. Having said that the the majority of the staff were very helpful

Plussat: Everything. I can not fault ANYTHING about this hotel. I have been to so many hotels & none compare to the W bali. The hotel itself/the food/drinks/location is perfect. The staff are amazing & cant do enough for you, they genuinely care about making you happy, making you feel relaxed and make sure you enjoy every minute of your holiday. If I could personally say thank you to each member of staff who have added to my experience I would because they are a credit to the hotel. I would stay here again without a doubt. Thank you so much it’s been a pleasure :)

Plussat: - Villas size and facilities - Swimming pools - Wifi connection - Staff Behaviour

Miinukset: - Breakfast options - Location - first night there was DJ party on the wet bar and we felt the sound comes inside the rooms cause was very noisy and cant sleep. but Special Thanks to mr.Eka Darmada for his support when he solved my complaint and provide me free upgrade as hotel apologies.

Plussat: The staff and location as the streets aren’t as busy and locals are nice.

Miinukset: Not much to do for kids as in there needs to be maybe a kids pool with a slide

Plussat: Luxury hotel with great pool friendly staff and good facilities

Miinukset: Far away Awful wifi service Not knowledgeable concierge or staff about things outside of the hotel

Plussat: Quality of service, amenities and security.

Plussat: Lovely and friendly staff

Miinukset: Breakfast could have been better. The pastries and orange juice were not fresh .

Plussat: Fantastic property. Great beachfront and style

Miinukset: Just a lot of traffic to get to and from hotel, but location worth it

Plussat: Location, Ambience, Amenities, comfort,

Miinukset: Nothing!

Plussat: Amazing! And Luxurious And lovely staff

Plussat: The staff are amazing, very attentive and sweet. Great location

Miinukset: Nothing. Everything was fantastic

Plussat: The staff were friendly and greeted all the time, which was good.

Miinukset: all good

Plussat: The gardens were very well kept. Staff were very friendly.

Miinukset: No vegan options at breakfast or on the menus

Plussat: Great location great pools great food its right on the beach and the surrounds and activities within the resort where great.

Plussat: Wonderful accommodation and facilities. Great access to the beach and local shops and restaurants.

Plussat: Garden Club was amazing

Miinukset: More variation on the menu for breakfast

Miinukset: Evening meal food options at on site restaurants a bit limited. Probably not relevant to most as plenty of options nearby but we were coming back late each day and it was simpler to eat on site.

Plussat: The level of service is second to none. The entire resort exceeded our expectations above and beyond in every way. The staff are exemplary and the entire stay was wonderful. We will most certainly be returning to the Padma.

Miinukset: N/a

Plussat: Aamupala runsas ja hyvä. Hotelli hyvällä paikalla

Miinukset: Hotellihuone vanha ja kulunut

Plussat: Big resort clean great location

Miinukset: Overcrowded especially pool areas No pool lounges available Too many unruly kids running and screaming

Plussat: The Location right on the beach, surrounded by beautiful gardens, friendly staff & a stunning rim flow pool for adults overlooking the beach. Great restaurants just outside the gates with good shopping and Karma Spa which is a must visit for some pampering!

Plussat: A great place to stay in the heart of Seminyak with an "old world" colonial charm and very personalized service. Rooms are very comfortable with ocean facing balconies. Pools are small but great beach access and super views of the sunset. Breakfast is very good and free high tea in the afternoon is great.

Miinukset: Facilities do not compare with some of the new modern hotels but access to Seminyak's best restaurants, bars and shopping more than make up for it.

Plussat: Nothing is a problem at the Legian. All the staff address you by your name - superior customer service 10/10

Miinukset: There is absolutely nothing not to like.

Plussat: We had an awesome butler who was allways around!

Miinukset: Pool service staff in villa area isn’t very attentive. Have to walk to the bar or shout to get service.

Plussat: The view, all facilities, food, attention to detail, professionalism and personal feel from the staff was exceptional. We will not hesitate to stay again next year.

Miinukset: I did not like to leave.

Plussat: Everything

Miinukset: Nothing

Plussat: They take an extra mile to make you feel welcomed. Everyone knew us and greeted us everyday. The food was excellent too. The intimate dinner they prepared for us was awesome. The massage was my best one ever!

Miinukset: Please change the adaptors in the room.

Plussat: The location is great, but above all, the staff is absolutely fantastic. Alan & his team make you feel like home. Absolutely amazing.

Plussat: Hard to beat

Miinukset: .

Plussat: Excellent, helpful and friendly staff

Plussat: Location and service at the pool

Miinukset: Got food poisoning (likely not from resort) and asked to see doctor. Doctor gave me heartburn medicine (pumpitor) not antibiotics. Didn’t know until I came back home and saw doctor here that heartburn medicine makes symptoms worse as acid is needed to kill virus/bacteria in intestines. Suffered entire time during the stay (4 days) and had a horrible 20 hour flight back home. Completely ruined my honeymoon. Food poisoning lasted 1 week when the doctor in Canada told me it should have been treated in 2 days with the right medication. I reached out to management to let them know and complain, they forwarded my email to the hospital and that was it from them. If you can’t rely on the team at the resort (including medical staff) to provide adequate treatment/care in desperate time of need for the patrons, not worth staying. You may not be sick now but if by some chance you are, they may possibly make matters worse as in my case.

Plussat: Swimming pool , breese restaurant

Miinukset: Pressure of water ...Shower

Plussat: I stayed there for 2weeks. I extended 2times. The pool was amazing 40m lenght and 1.8 m deep. With a amazing view of the ocean. The pool area it really great. The great think was breakfest 24 hours. I payed my room and i coud use it 2 breakfest all day. Very good food. Very good staffs in restaurant. Very friendly , quick. The sunset dinner on beach in restaurant just great place. My villas was big, nice cold swiming pool :D the bathroom 2x times bigger then the bedroom. Villa number 109 i think it was the best one. Villa 224 has sunn on the pool also all day omost. I would giv them 10 points but....... down i will explain you why not. But it is defenitly great place to stay and i would stay again. And i recomend this place for surre. Also they giv you complimentary afternoon tee whych was really great. Very tasty. And also minibar in room free and every day refulling. But i dont drink alcohol and coca cola and this sweet drinks. LOVELY breakfest LOVELY workers in restaurant!!!

Miinukset: Right , here is what i dont like!!! The first villa i had no hot watter in shower. i uskd 2 times to fix it and they sayd its fix but it wasnt. You have to wait proximatly 5 minits since the hot watter will come out. My villa 109 omost perfect but totaly crazzy jacuzzi. You have jacuzzi and you cant use it. The watter was 52 degress omg. Even one hand you cant put it inside. Villa 224 totaly crazzy. 2 nights in nightmare. 6x dayli the door bell ring by it sellf. I uskd them directly that day to fix it. Nobody did. in the night 2 times woke me up. Then next day 11 am i usk them again to fix it.Noone came until 9.15 pm after i calld again and didnt get my room clean and ready for sleep. So they start fixing the ring bell in the night. Crazzy. Then i had bath. i omost get scratch of my body inside. There is missing one jet in the bath. And it can demage you really badly. The food in the restaurant for lunch terrible . Menu like in the bar with no normal food. Dinner menu better but the food dosent expect the place. No tasty at all. Very strange menu. Breakfest menu amazing selection and lunch and dinner menu so poor. The most important is the price. Totaly overpriced. Also alot of people from other place go there to take a photograps with photografer. On the pool area. Disturbing guess people. i dont like that at all. If i have to pay 600 dolars per night and i stayed 12 nights i would expect proffesionality. Not watching other people distrubing me. Also i hate totaly that they alout people smoking in the pool area. I hate that. You are enjoing fresh air from the see and the fanatastic view and you have to smell silly people smoking beside you!!! You can smoke in your hometown and not disturbing other people who pay so much money for relax!!! comon!!! Defenitly the hotel its high class and i wanted to stay 1 month. But as the staff dosent even to talk to you about diffrent price then i have to choose difrent place to stay next time. Mayby i will come just for 3 days.

Plussat: The hotel interior and exterior, staff, facilities, and location - are all just simply amazing. We stayed in a garden villa which was huge, complete with a king size bed, chez sofa, twin rain forest showers & sinks, jacuzzi and our own swimming pool. Everything felt luxurious and comfortable. The restaurant overlooks the beach, which is a real treat for breakfasts, afternoon tea and dinner. Staff were attentive, incredibly friendly and genuine.

Miinukset: We honestly loved everything.

Plussat: Awesome

Miinukset: teh stay wasn't long enough

Plussat: Ocean front dining was excellent, rooms were very spacious.

Miinukset: Rooms, although spacious, were getting pretty shabby and not designed very well. Too much unused space in the bathroom for example, which just looked a bit depressing and neglected. The garden beds were mostly dead or dying. The outdoor bathroom was an unattractive desert - no garden, utterly pointless and ugly. Villa pools were too cold to use.

Plussat: friendly and amazing staff. Very personal and very welcoming.

Miinukset: nothing

Plussat: Everything

Miinukset: Nothing

Plussat: - breakfast & tea service were excellent and included. additional meals on par with other good restaurants in the area - butler service, pool staff and cleaning service were super friendly and helpful - location right off the beach and close to restaurants was unbeatable - villa was excellent size and in-villa pool was so much fun

Miinukset: - didn't have as much information on what was happening on the resort (eg. Bali theme at Breezes restaurant) - unexplained phantom phone calls midday and early morning were really annoying and seemed like a wake-up call system gone haywire

Plussat: The service, food, the resort and location everything was great. Special thanks to Eka and Noupa along with other staff ensured we had a great time. Samaya truly delivers to its tag line

Miinukset: The villa overall was good but the bathroom was a bit dated. Especially the towels were a bit old.

Plussat: Friendliness of staff and quality of service were excellent overall. Breakfast was to die for and afternoon tea was a great bonus along with the free drinks in the mini bar. Only improvement I would make would be efficiency of the breakfast service. We often had to ask twice for our tea and waited 20 minutes each time. I also booked a return airport transfer in person at reception but when we mentioned this at checkout , there was no record of it. Finally I had mentioned that our vacation was to celebrate my husbands birthday and our anniversary. I was really disappointed that there was nothing to recognize this in our room. That said, overall it was a lovely experience and I would recommend with the recommendation to better synchronize the breakfast service.

Miinukset: Breakfast service.

Plussat: The staff is very friendly and helpful at all times. They are very happy to help and make the stay as pleasant as possible. The property is very beautiful and combines traditional and modern Balinese architecture.

Plussat: Place very nice and near from airport , staff was amazing and service was excellent

Miinukset: NA

Plussat: Everything from hospitality to food... it’s awesome

Miinukset: Ummmm... nothing

Plussat: Great value for money, close to airport. Facilities and breakfast were excellent.

Plussat: Everything about this place is incredible! It's by far the nicest hotel I have ever stayed in. The pool is perfect for relaxing, the breakfast has anything you could want (though I'm not sure I saw any bacon?), I booked the smallest room available and it was ginormous, and it's on the beach with a small bay that would be perfect for swimming. Wonderful. I'll be back.

Miinukset: I had lunch and dinner at the hotel restaurant and wondered why it wasn't very busy. The location is spectacular but the food is sub-par for what I expected and paid for. Drinks were nice though. The hawkers on the beach are a bummer. I thought I'd give a go supporting a small business owner and got a massage and my hair done by them and oh my goodness learn from my mistakes. BAD idea. The worst massage of my life and a hairdo my three year old would have done better. It would be cool if the beach was private.

Plussat: The room was very clean

Miinukset: Nothing

Plussat: This was probably the best hotel I ever stayed in. Everything was impressive from the moment you entered. There was a fantastic water feature at the entrance and then as you walk through to the lobby you were greeted by the grand tall lobby. There was a beautiful calming aura and ambiance to the hotel. The rooms were fantastic with large bedrooms and smart TV and a large shower room. They were extremely well kept and clean. The pool area was magnificent with several pools and plenty of room for sun beds. Walking down to the pool area was also fantastic with wonderful grounds with grass that was very well kept - always being mowed and watered. The breakfast was fantastic - probably the largest I have ever seen with great juice making area and other great foods. The area for breakfast was also fantastic overlooking the sea. One of the best things about the hotel was the fact it was in front of a fantastic beach that had a wonderful sunset every night.

Miinukset: Nothing. Cannot fault it.

Plussat: Very good hotel, good rooms, excellent breakfast, centrally located. The luxury rooms were full and I have been upgraded to a premium room. Confortable bed and good bathroom

Miinukset: The beach could be kept more clean. On Saturday afternoon an extremely loud music was played on the beach and that was extremely annoying. They do not seem to consider that the client who choose a 5 stars beach resort do it to relax on the beach, if you want to listen to load music you go to a club not to a beach resort.

Plussat: The room was lovely. The bed was an extra large king size. Sheets were comfy, mini bar was complimentary, complimetary waters, Indonesian restaurant was amazing, breakfast was incredible. Above and beyond when it comes to value.

Miinukset: I wish the pool side menu had been a little better but everything was great.

Plussat: Very clean & light bright rooms compared to alot of hotels in this area. Comfortable beds. Decent value for money.

Miinukset: Can hear people in the hallway very easily. Long walks to beach/retaurants/main road from room. Beware of where you stay in the hotel as the front rooms only get the small breakfast buffett at the front of the hotel but if you get a higher priced room you get the much better restaurant buffett on the beach.

Plussat: The location was good for the beach and for the town

Miinukset: Could only sunbathe on one side of the pool, so limited beds available. Ordered a deluxe room with a city view expecting a higher floor. Was given a ground floor room overlooking the garden surrounded by shrubbery = insects = bites, of which my wife has an allergy, so after the first night, we couldn’t sit outside. Other than these points, the hotel was very good

Plussat: The pool n the location the breakfast very good

Miinukset: I didnt like the behavor n the attitude of staff(not all)...specially when u dont found happy faces in kids area n massage reception u cant feel comfortable

Miinukset: Huoneessa tuoksui home ja oli muutenkin todella kostea ilma. Vaatteisiin tarttui myös todella tunkkainen tuoksu. Odotimme paljon enemmän tämäntasoisesta ja hintaisesta majoituksesta.

Plussat: Heaps of variety at breakfast, bags taken to and from room for you, daily housekeeping, swim up bar, pool view

Miinukset: Only half of the sun beds are in the sun during the day - you need to be quick to get one! By 4pm there is no sun on the pool or on any of the sun beds.

Plussat: Ihana aamupala kaikkea löytyi, henkilökunta todella ystävällistä, allasosasto hieno vaikka sitä silloin remontoitiin ei haitannut yhtään. Palaisin ehdottomasti uudestaan!

Plussat: The staff were amazing.

Miinukset: I wish I could buy movies from my tv and I wish the pool got sun on both side and the pool was too cold

Plussat: The staff are very nice and helpful

Miinukset: Water was cold

Plussat: The location is great, it has a beach access (5 min walk). The staff is very friendly and cooperative We had a very cute room attendant who left us a little gift after making up the room

Miinukset: I feel like it was a little bit overpriced

Plussat: The staff were awesome! Very helpful

Miinukset: There was a "dank" smell (dark and stank) in the room even though the room was clean. Other than that great stay

Plussat: Polite staff

Miinukset: For the price it was not worth it

Plussat: Loved it, hotel very clean and comfortable.The staff were very friendly and helpful! Highly recommend :)

Miinukset: Pool was a bit cold

Plussat: The staff is just amazing!! All of them are extremely nice. We had a wonderful time time. The hotel is really well located.

Miinukset: Nothing

Plussat: Great secluded pool at our room block

Miinukset: Loved it all

Plussat: Wonderful F/O Manager , Perfect check in Exceptional Bar and Service staff at The Beach Bar

Miinukset: Breakfast options in the room are only 3 and come in paper boxes

Plussat: Great breakfast and lunch Pool area

Miinukset: Coktails were a bit too special

Plussat: Super great, fancy, comfortable and kind! The best ever!

Plussat: - Amazing and carefull staff - Great location - Wonderful pool area - Free water and coffee in your room

Miinukset: - Gardenview on the backside of the hotel wasn't so nice but didn't spend a lot of time in my room so was ok. - Had to leave

Plussat: This hotel was so beautiful. Right next to the ocean and very near all of the shopping and restaurants in Seminyak. Staff was very friendly and helpful with any of our needs or questions. The food was very good as well, we dined in the restaurant for breakfast and dinner. We also enjoyed having drinks at the pool bar as the sun set. We loved our stay here and would definitely stay again!

Miinukset: Was a little bummed that the beach wasn't very much a "swimming" beach, but that can't be helped. Minor detail!

Plussat: Very Clean and great service

Miinukset: Didn’t like children pool area right by beach bar. Adult Pool further away from entertainment and should be other way around

Plussat: Pool, restaurant, relaxed atmosphere.

Miinukset: Access to poolside lounges was problematic, as there were in short supply.

Plussat: The pools and beach bar were great! All the food and cocktails were amazing. Staff only too happy to take you via buggy to the Main Street and there are a huge amount of restaurants in walking distance! Coffee is decent at seasalt, breakfast included was nice enough. Nanny service is fantastic, we had the same nanny the whole time. Our children (6 and 4.5) didn’t really like the kids club (think it suits under 4’s) but nanny brought arts and craft and entertained them. Main pool can bring pool floats and kids can join too. All the food we ate both in Alila and Seminyak/ Canggu was delicious and the service was excellent. Cannot wait to return next year!

Miinukset: Bed was a little hard but that’s about it!

Plussat: Everything was amazing

Miinukset: The breakfast

Plussat: In order of merit Staff - very well trained and very professional Consistently good no matter at which function of the hotel . Even the security guards are polite and professional . Room- great comfort and design Facilities - great hotel design and interior . Well maintained and very clean F&B - good food and drinks Location- good location

Miinukset: Lack of facilities for late check out guest . Only 1 toilet at Gym and there was practically a q outside to take a shower . Most flights out are in the late evening so it would make a difference if Alila can cater to late check out customers better . Loud music fm nearby pubs / clubs which spoils the tranquility of your beautiful hotel Towels and floor mat are old and grey . Though they are laundered they look dirty . Need to change to newer ones or choose a better laundry method to keep them looking white and fresh

Plussat: On the beach, infinity pools, spa

Miinukset: Crowded, large, over-priced, not special

Plussat: The rooms were spacious and comfy and the staff were friendly and courteous. The spa treatment and the staff there was excellent! Legian Beach is just across a small road where you can enjoy your drinks and watch the glorious sunsets on one of the many deck chairs set out by the few operators. The beach was not too crowded when we were there.

Miinukset: This is boutique hotel and not a resort hence the pools are not massive and the water can get quite cold especially the one with direct access from the rooms.

Plussat: Had a beautiful room. Staff is excellent and very friendly.great location just across the beach and shops and restaurants near by.

Plussat: Pools, facilities, breakfast and helpful staff

Plussat: Everything

Miinukset: Aircon wasn’t really working well besides that everything was amazing

Plussat: Overall amazing experience. Rooms were nice, comfy beds, and right next to beach. THE BEST complimentary breakfast I’ve ever had!! Staff was helpful and very friendly. They also have complimentary laundry cleaning for two items each day which is something I’ve never had offered before so felt this was a great amentity to offer, especially for guests traveling for long periods of time. I was also given a smartphone and adaptor to use during my stay to make phone calls, use the internet and charge my phone at no additional cost. I would def recommend travelers to stay here.

Miinukset: Nothing, my stay was amazing.

Plussat: The hotel property is beautiful and right on the ocean. The staff are extremely helpful and nice. When we arrived, we were upgraded to a suite for no extra cost and the room was absolutely incredible. The breakfast buffet was great and they made us Cappuccinos every morning.

Miinukset: Nothing negative about the hotel, everything was perfect. The only thing we found was that we were taking taxis to Seminyak frequently since the quality of restaurants is a bit higher and we had booked a few dinners there.

Plussat: The staff was really friendly and helpful throughout my duration of stay. Breakfast was diverse and tasty. Having breakfast by the beach side was relaxing and nice.

Miinukset: The pillows in the bedroom were huge veritacly making it hard to have a good night sleep. I found the a catipiller in the mix vegatables during breakfast. They would call a lot and wanted to maintain the room at night by spraying bug spray daily, we had to push the do not disturb button in the room since it got annoying. In my the bedroom Thier was only one electrical socket behind the bed, which made it difficult to charge two phones at once. Bathroom was connected the shower the jacuzzi the toilet all connected without any cover or barrier between them. (So you can't go to the toilet while someone else is showering or brushing thier teeth)

Plussat: Beautiful property in a great location. Pools a great and the staff where very friendly.

Plussat: Best value for money for accomodation I have ever come across. The massive bed is so comfortable & staff r amazing!

Miinukset: O

Plussat: Staff, room, view, access to beach, food and location

Miinukset: Everything was spot on, lovely place to stay

Plussat: Bedroom was roomy. Breakfast was amazing. Staff were lovely.

Miinukset: Nothing.

Plussat: Loved going back to Katamama...fantastic design hotel with a strong sustainability core. Love the welcome cocktail -- done a la minute in your suite -- as well as the freshly ground coffee every day. The staff are fantastic too, they make you feel you're visiting a friend's weekend home.

Miinukset: Nothing. Everything was perfect and smooth.

Plussat: Property is well designed with an out side the box thinking vision. Every room has its own bar with cocktail preparation area and tools you need for cocktail. There are some little touches where you havent seen anywhere else for sure. I liked the way they bring in a bartender to your room to serve you a welcome drink of your preference. Thats a quality touch

Miinukset: Its located next to Mrs Sippy club and Potato head club so if your room is positioned overlooking to Mrs Sippy you will never have a early sleep because Gradually Dj is playing music and it feels like its in your room.

Plussat: Fab huge stylish room, exactly as shown in pictures with the comfiest bed. Even had a cocktail bar inside with welcome drinks made by the staff! The toilet was spacious and very functional. The gym had a nice spread of equipment as well, complete with a boxing bag and gloves, squat rack and resistance bands. Would definitely pick Katamama again in a heartbeat. Only issue for certain guests may be noise, especially when there are night at Potato Head. Advice would be to request for a quiet room. Service was excellent and attentive, check in and check out was done very smoothly. Thank you!

Miinukset: Nothing

Plussat: Breakfast excellent. Location is good.

Miinukset: While location is good, the all-day, every-day music from the club next door was not to our liking.

Plussat: Stylish, spacious and boasting excellent amenities, Katamama is a wonderful boutique hotel in a prime beachfront location, located right next to the famous Potato Head Beach Club and a short walk from major shops, restaurants and bars in Seminyak. Staff are excellent and friendly, anticipating needs and providing a seamless guest experience.

Miinukset: Prices can be high so book early and the proximity to a famous beach club means that there can be a loud, feisty crowd at times so this may not be suited for those wanting air laid-back experience.

Miinukset: the soto ayam got removed from the room service menu!

Plussat: Everything. It is an absolute masterpiece

Miinukset: Everything was absolutely perfect

Plussat: Surfing with KoKo was great. Late check out Great stuff

Miinukset: Bad smell on first floor rooms (most probably due to construction work nearby) The rest was great!

Plussat: The property is in a great location. The hotel it self is very nice - very interesting architecture and well thought out interiors . We also had a fantastic dinner on the roof top .

Miinukset: There were a number of service issues during the whole period of our stay - which included - almost losing my room despite booking 6 months earlier because of a hotel booking error , very late check in time , being given the wrong information, mistake on the billing statement, getting connected to the wrong room , confusion with airport car pick up etc . I was expecting to have smooth 3 day stay but it ended up being rather disappointing / stressful . I know the staff tried hard but it was just so many things one after another . I guess we had higher service expectations .

Plussat: Wonderful staff , beautiful hotel . The best we have stayed in south east Asia. Can’t recommend it enough. Beach Club 10/10 as well. Will be returning.

Plussat: I loved everything about this hotel; from the airport pick up by the lovely Ali to the amazing, friendly staff, the beautiful room and great facilities. You really should stop your search for a Seminyak hotel now and just book this one. We made good friends with Ali throughout our stay - he's so hardworking, friendly and an asset to the hotel (we think he should be a manager one day!). Amel in the Tigo restaurant (which, by the way, has the BEST food and is 24 hours) was absolutely lovely and so nice to talk to, always with a smile on her face. Yukti and Trican were also great, as we Ade who we met on our last night just as we were leaving. The three pools are great - plenty of sun loungers around the main guest-only one with a well equipped gym overlooking it, as well as a cool bar, day bed loungers and activities like yoga. The hotel has an amazing atmosphere and a great spa and is such a relaxing, chilled place to stay. Besides, it's right next to Potato Head beach club which is well worth a visit or three! There are loads of shops and restaurants on the doorstep of the hotel and it's a short walk to Seminyak's main shopping centre and beaches. Seriously, just book here - you won't regret it!

Miinukset: I loved everything about this hotel - there literally isn't anything I disliked and that's the honest truth!

Plussat: This property is ideally situated and has excellent facilities. I used the onsite spa and found the staff and services to be awesome.

Plussat: Staff were amazing and the location is great. In walking distance of shops and restraunts. Facilities are modern and spacious.

Plussat: Staff awesome, facilities amazing, cleanliness excellent, buffet breakfast was wonderful. Perfect experience for us!

Plussat: The inhouse Spa is also very nice The room and hotel restaurant are very spacious, modern and with a great atmosphere

Miinukset: The smell of the towels

Miinukset: Service at back pool was really bad Not enough lounges around the pools with shade Towels needed replacing

Plussat: Our rooms were lovely , clean and stylish . The bed was very comfortable , we loved the bath and the comfy sofa on our verandah . We also liked the garden pool . All the staff were friendly and very helpful

Miinukset: The photos on booking .comm suggested that this was going to be a tranquil tropical Paradise but in fact the pool at the front had unbelievably loud music playing most of the time and the dining room was large and noisy and felt more like a canteen than a 5 * dining experience . I was rather disappointed . There were insufficient sun loungers at the garden pool

Plussat: Excellent breakfast and staff were so friendly

Plussat: The quiet garden pool is outstanding ! Overall very clean premises Breakfast on a good level

Miinukset: Yoga could be included in the price of the room Fitness room is quite poor Lack of direct access To the beach Overall the hotel for Sure does not deserve for 5 stars. 4 is far enough !

Plussat: The location and breakfast were second to none.

Miinukset: Construction noise as they were refurbishing the rooms around the adult pool. Plastic toilet seats that didn’t stay up.

Plussat: Aamiainen, palvelu, huone

Miinukset: Rakennustyömaiden keskellä

Plussat: Beautiful hotel with our private pool, very discreet. Breakfast was great, it's a pity that we didn't have enough time to try their spa and gym.

Miinukset: Toilet couldn't flush the tissue away.

Plussat: Everything was fantastic

Plussat: Friendly staff, lovely breakfast, perfect location.

Plussat: Super friendly staff. Nothing was a problem. Food amazing

Miinukset: Just starting. To look. Bit tired Compared to some other accommodation we looked at /stayed At we think the equilibriquite expensive now formehy it offers

Miinukset: Amazing architecture

Plussat: Property is to a high standard. It was very peaceful, there was a free massage, staff laid on a cinema night by the pool for my child. Breakfast was good and it was generally a very nice experience.

Miinukset: Not clear about charges for minibar.

Plussat: Impeccable service and accommodating to our last minute request to ferry us to our dining venue. Thanks for also arranging for a birthday surprise!

Plussat: the villa is beautiful and clean and most important no insects, lizards or whatsoever! breakfast was really good...staff were amazing, we stayed there on our honeymoon, when we arrived to our villa we had petal roses and strawberries dipped in chocolate in our room and each day they left us a souvenir from bali with a note explaining what the item resembles... the location of the hotel is away from all the noises yet walking distance from all the restaurants, pubs and the beach

Plussat: The location is perfect! Our butler (Rapet) was more than helpful The breakfast has great variety...

Miinukset: The housekeeping took some silly stuff while cleaning (croissant and pack of cigarettes) which wasn't very nice and wasn't very comfy for us

Plussat: - driver waited for us at the airport even though our flight was two hours late - offered free upgrade for last two days of our stay - lovely gesture - 24 hour breakfast is amazing. food is top quality - staff are incredibly friendly and accommodating. they always paid extra attention to our baby - location is in the heart of seminyak close to loads of great restaurants

Miinukset: gym could do with some additional weights

Plussat: excellent location. so glad I did some research and booked this place for our trip. we stayed 7 days and could have stayed much longer. staff were friendly and accommodating and the location was perfect for waking down the street to an array of bars, resteraunts, shopping etc. highly recommend.

Plussat: They moved our room

Miinukset: The noise from the little street that our first room got was unbearable.

Plussat: Pool. Food and beverage

Plussat: The breakfast was very good and the bed was super comfy. the best thing was that the management discourage the use of plastic bags and provide the guests with the paper bags,

Miinukset: -

Plussat: Love location,staff,room,I had an upgrade as well which was wonderful.this is the second time I've stayed here,love it

Miinukset: Nothing

Plussat: Very friendly staff, great location (walking distance to most places), spacious rooms.

Miinukset: Only fault is that the pool area is quite small, you're not always guaranteed a lounger.

Plussat: Top location and close to the beach and restaurant. Resort is very clean and quite and a very nice pool. Rooms have everything that is needed. Good value for money.

Miinukset: Quality of the Breakfast could be a bit better.

Plussat: The location, staff and cleanliness

Miinukset: Nothing

Plussat: Siisti ja rauhallinen hotelli Seminyakin keskustassa. Yövyimme halvimmassa huoneessa, joka oli meidän tarpeisiin ihan riittävän tilava ja kaikki tarpeellinen löytyi. Lähellä paljon kauppoja ja ravintoloita ja rantaan kävelymatka. Hotellilla kaksi allasta, joista pienempi uima-allas oli meidän mieleen, siihen paistoi paremmin aurinko ja saimme olla siellä usein ihan kahdestaankin. Varasimme hotellin kautta kuljetuksen gilien saarille, eikä meidän tarvinnut itse huolehtia mistään, joten palvelu pelasi erinomaisesti!

Miinukset: Aamiaisvaihtoehdot olivat ehkä länsimaiseen makuun hieman erikoisia (paljon indonesialaisia ruokia) ja esimerkiksi leipien päälle ei ollut mitään leikkeleitä tai juustoja, vaihtoehtona oli vain voi ja erilaisia hilloja ja marmeladeja. Munakas ja pannarit tosin ihan hyviä ja kahvi maukasta. Hotellilla ei ollut kuntosalia, siitä miinusta.

Plussat: The room was a great size. It was very clean and comfortable. The staff were very pleasant and helpful. The cart ride up and down the access road was appreciated. The breakfast offered a simple choice but high quality and the best omelet in Bali.

Miinukset: Breakfast restaurant was too noisy, with loud fans, traffic, and awful quality of music. Suggest you put some nice calm slow background music rather than compete with all the other noise. Breakfast should be an enjoyable experience but for us it wasn't at all.

Plussat: Security and all the staff are excellent. Nothing is too much trouble for these professionals. quite and secluded. Convenient location for restaurants and shopping. 200 + meters from Seminyak square.

Miinukset: I removed the pillow cases to badly stained and discoloured pillows. The coloured pillows on the bed had a bad odour. They should all be replaced. I had neck problems from the pillows. Very uncomfortable.

Plussat: Siisti, iso huone; ok uima-allasalue; erittäin ystävällinen henkilökunta; koska paluulentoni lähti hyvin aikaisin, eikä aamiaishuone ollut avautunut, sain huonepalveluna mainiot aamiaisleivät ilman lisämaksua. Suht lähellä lentokenttää eli kätevä viimeinen stoppi Balilla.

Miinukset: Aamiaishuone oli hyvin kaoottinen, pöydän löytäminen vaikeaa ja moni asia loppu (eikä täydennystä tullut), vaikka tulin syömään yli 1,5 h ennen aamiaisen loppua.

Plussat: The staff and location was great! They really go above and beyond to making sure you have everything you need. They even had a piece of Birthday cake with a candle in the room waiting for us! That was very sweet :)

Miinukset: The property could invest in new sheets and towels when they start to get worn. My sheets and towels were a very dingy.

Plussat: Breakfast was fair not a lot of choice

Miinukset: Eggs set out on top of counter loud music

Plussat: Everything

Miinukset: Can be noisey

Plussat: Excellent Location Staff were amazing friendly and accommodating

Miinukset: Showers could have been hotter

Plussat: Location is good, staff looked after us - they organised an anniversary cake and desserts on other nights, always welcoming and polite, good facilities. One night there was a big party on the 4th floor (we stayed on the 2nd) we were notified on the day and given ear plugs however we couldn’t hear a thing so don’t be alarmed if they have parties you’ll still be able to sleep

Miinukset: Only thing I could comment is the cleanliness, housekeeping comes everyday if you would like but I found the bathroom has a little bit of mould but other than that it’s great place! Housekeeping team even folded the clothes

Plussat: Satuin olemaan kipeä saapuessamme hotellille ja saimme välittömästi huoneen, jotta pääsin lepäämään. Asioin myös hotellilla päivystävällä lääkärillä ja hotellin henkilökunta oli hyvin huomaavainen sen suhteen että voisin paremmin. Respan työntekijät puhuivat hyvää englantia ja sijainti oli kätevä! Hotellilla on kaksi uima-allasta. Myös siivoojat olivat todella ystävällisiä: kun sanoimme ettemme tarvitse siivousta yhdelle päivälle, he varmistivat että saimme kuitenkin uudet pyyhkeet ja vettä. Aamiainen on melko kallis (10€) sillä valikoima on lähinnä jälkiruokia, mutta lähistöllä on useampi ravintola josta saa aamupalaa halvemmalla. Hotelli on valmistunut 2017 (?) joten se on mukavan uusi ja koska ketju on espanjalainen, tämä näkyy "eurooppalaisina standardeina".

Plussat: location is nice, staff are perfect, cleanliness is great, overall it's a pretty place

Miinukset: No slippers nor face/hand towels, I couldnt find hair dryer tho not super necessary as the Bali wind dried my hair in no time, dinner was only okay-ish

Plussat: When we arrived they had canceled our booking. Even though we had email confirmation from booking.com that no payment was required until we arrived at the hotel. The staff blamed our credit card and said they had tried to take money out and it was declined. If this was the case, someone would have informed us. Luckily , I took my printed confirmation emails that our booking was successful and no payment was required until we reached the hotel. I also had a confirmation from the hotel printed of our request to book the room for a late check out, (6pm) which also wasn’t on their books. They blamed reservations but it was very disconcerting to learn others had had the same problem with this hotel , when checking reviews. I would hope it doesn’t happen to too many people.

Miinukset: Breakfast was varied but all eggs were not cooked at the “egg station “. If you wanted hot poached eggs, you had to wait roughly half an hour for your eggs to be cooked. They do have cold poached eggs sitting on the bench that were pre cooked but not many would like cold poached eggs. There were no more than 14 sun beds around the pool. Not near enough for a crowded hotel. Many of the staff did not understand very much English .

Plussat: Everything was just perfect, highly recommended!!

Plussat: Staff were very helpful and pleasant nothing was too much trouble. Bed was very very comfortable. Food was amazing with a variety of choice. It was kept very clean, cleaning staff worked throughout the day and evening to keep the standards high. Reception staff very welcoming and helpful throughout the stay. Location was great short walk to beach and busier areas. Would definitely recommend staying here.

Plussat: Absolutely loved the rooftop pool and chilled afternoons up there with awesome music

Plussat: Excellent location, excellent staff. Great facilities: rooftop bar/breakfast was lovely, I enjoyed the beach space too. Great service, everything was quick and efficient.

Plussat: Staff really helpful friendly and attentive

Miinukset: Not enough beds and space around the pool...

Plussat: Excellent location, luxurious rooms and friendly staff

Plussat: Great large room

Miinukset: Nothing

Plussat: Staff were a credit to the hotel.

Plussat: View and beach

Miinukset: Restaurant dose not have variety of food

Plussat: The spacious room and comfortable bed

Miinukset: Some of the decor was too dark in common area Ie: staircase up to the rooftop breakfast area.

Plussat: We loved the hotel from start to finish. The staff were very accommodating and friendly and the bedrooms were superb.

Miinukset: Nothing, everything was just perfect.

Plussat: It is an oasis among the busy-ness of the Bali streets. We had an ocean view room which was huge with great features & you get a 24 hour butler! The Sunset roof top bar is really cool, beautiful views, excellent service. We didn't dine at the Italian restaurant but Plantation is stunning and the food was lovely, a bit pricey for Bali but not for the hotel. You can also use the owners lounge before you check in and after you check out which is a fantastic feature + free drinks. The spa was also lovely, great treatments. The gym is small but has everything you need for a decent workout.

Miinukset: The breakfast service was a bit slow and the portions are small but you can order as much as you want. The quality of the food on the bar menu could be improved, it wasn't as good as I'd expect from a 5-star hotel.

Plussat: Services was excellent nothing wasn't hard for them.

Plussat: Amazina breakfast down by the ocean. Beautiful area and coffee and food to die for.

Miinukset: nothing

Miinukset: Too much noise because of the sea, the sound was too intense!

Plussat: Excellent Breakfast, great views from our ocean suite.

Miinukset: Smoke drifting through our ocean front pool villa from smokers around the pool was constant and disgusting. The Greek inspired beachfront restaurant was terrible - both very poor food quality and amateurish service, what a waste of the idyllic location. Both The Legian and The Samaya have MUCH better oceanfront dining quality.

Plussat: Location, friendly helpful staff, cleanliness, comfortable beds,afternoon tea, relaxing vibe,turndown chocolates, Breakfast

Miinukset: Sheets had stains, cocktails at pool too expensive for the quality, towels not restocked Long wait on tea & coffee at breakfast, drinks arrived cold, reception dated & not 5 star at all. Lacked wow factor for 5 star

Plussat: Breakfast buffet was good, but the variety looked quite repetitive to be honest. House keeping staffs did excellent job everyday, they knew exactly what amenities to put in as per guest requirement, quality standard of the amenities were way above standard compared to other 5 star hotels (this is as per my opinion as a frequent traveler). They did different origami with towels everyday, leaving hand written notes welcoming the guests. Management is doing a great job in training the staffs, and it shows in the actions of all the staffs. The service felt very personalised, everyone was very warm & welcoming.

Miinukset: (1) Height of the toilet seat was a little higher than usual, it can create difficulty more some people, and was quite uncomfortable/ (2) No jet shower/spray in the toilet (3) Keeping pork and chicken sausages under the same lid in the buffet tray can be quite unappetising for people who don't eat pork. It can be the same if beef and chicken are kept that way, for people who don't eat beef.

Plussat: Cosy, elegant, quiet, amazing service, great food, beautiful design pool facing the sea, you can watch the sunset and listen to the waves from your bed. Customers where mainly couples, no loud kid running around. Great bars and restaurant nearby. Fantastic place to stay for a few days right on the beach.

Miinukset: Traffic jam if you want to take a car to go anywhere, but it has to do with the busy city rather than the hotel itself.

Plussat: It’s a very quiet, relaxing place. The location was perfect, few minutes walk to shops and restaurants. The staff were very helpful and made us feel like home. Villa hosts Mr. Oka and Mr. Uogy, helped us through our stay, recommending all the good places and planing our activities. We’d definitely come back again.

Miinukset: They didn’t have a good collection of nail polish Color in their spa. Otherwise it’s perfect.

Plussat: Stunning view from poolside lounger over the sea

Plussat: On the beach

Miinukset: We got good poisoning from the food! Room wasn’t good and ridiculously expensive! We would not stay again!