Royal St. Charles French Quarter/Downtown

The location was good. It was generally quiet.

The parking garage was frightening, the spaces and ramps were way too close together. It was too far from the hotel. Very inconvenient. We couldn't find staff when we needed them. Needed some questions answered, and no one would answer the front desk phone. Room was really small. The air conditioning was over the bed and blew on you all night.

The hotel was very clean!

The room we had was very small and the bathroom was tiny. The only way you could close the bathroom door was to straddle the toilet. For paying near $200 per night, we expected a larger room. Our room was also never cleaned for our second night. We left the hotel about 8 that morning and returned at 4 and housekeeping still hadn’t visited our room to refresh the linens and replace towels. We had to wait nearly an hour to get towels to take showers which caused us to miss our dinner reservations.

The front desk staff was very nice.

Received zero housekeeping service all 3 nights. Was triple charged for parking and still waiting for credit back. Asked engineer to throw away my broken suitcase and he dumped my brand new luggage with tags still attached! Bag was replaced w/used bag.