Napoli hotellia

Plussat: Good staff service. In particular I want to mention Antonio who was most helpful to us.

Miinukset: The bathroom shower had half a door missing and yet the room was allocated to us. When we shower the water was splashed all over the bathroom because half the door was not there.

Plussat: The location close to the Central station, lovely terrace with a nice view, big, clean and warm room/bathroom, comfortable bed, good breakfast.

Miinukset: Suggestion to travelers: the opposite side of the hotel feels safer for walking at night.

Plussat: ...for some days in Naples. Bars, cafes, snacks and restaurants near by. Train station and Naples old-town also easy to reach. Staff is friendly and rooms functional. Rooms on 6th floor with nice terace and a public terrace on 7th floor as well

Miinukset: got what expecte

Plussat: Friendly staff, great location to train and airport. Nice big room. Great bed.

Miinukset: We haven't been to Naples before, didn't like all the people hanging around outside. It's also a shame with all the rubbish everywhere.

Plussat: Breakfast Patience and kindness of receptionnists Rooftop

Plussat: Only problem was the luggage hold. No security as I was given the key. I guess anyone can take any bag. Decided not to leave my luggage there.

Plussat: Great location (Piazza Giuseppe Garibaldi), very helpful and professional staff, awesome view from the terrace, very close to the subway/bus station

Miinukset: Everything was good but the breakfast was very poor imo

Plussat: Buffet with wide choice of things to eat but not high quality products.

Plussat: The only thing which I like is location of the hotel - near the railway station. Big rooms.

Miinukset: Needs reparation. No hotel's parking - only 5minutes walking and expensive(18 Euro). Generally not cousy.

Plussat: Hotel staff is nice and helpful, bus and train station just a few steps distance. By the way it's not realy centre, but walk along a shopping street easy to get there. Caffe is not that Typical Italien Espresso, but not so bad. Brekfast is nice: croassoint, ham, cheese, cereals, more kind of juice, fruits, tea, caffe.

Miinukset: Around the hotel many african people are selling things, in the evening prostituts, full of rubbish the whole area. Could be dangerous, anyway we never had any problem with them, better to be careful and don't have with you all of your money.

Plussat: first of all ,the breakfast is buona! and the location is very close to the station and spacca napoli ,which you should go see first . the hotel staffs have very gentle feeling and helpful, napolitani veri!.

Plussat: Walks to the city center, traint trip to pompei

Plussat: Room was clean and airconditioned,

Miinukset: Internet was charged per hour and did not work properly, kept cutting out. Waste of money

Plussat: ilmastointi toimi, henkilökunta erinomaisen kohteliasta, sijainti mahtava, kartta saatavilla ensihätään.

Miinukset: ei, vaikka huone olikin tosi pieni.

Plussat: Ihanasta kattoterassista, joka aukeni huoneestamme. Huoneemme oli 6. kerroksessa.

Plussat:

Miinukset: No free internet access

Plussat: Good location, helpful staff and overall value for money

Miinukset:

Plussat: Booking system worked well.

Miinukset: Hotel rooms and corridors were very, very dirty, walls were painted long time ago, for breacfast was served worm Juice and not fresh foodstuff.

Plussat: Nice and helpful danish speaking italian man at the front desk. Central location near main railway station and bus station and close the old city centre. Ideal location for trips to vesuvius and pompei.

Miinukset:

Plussat: Yes, good service with car parkering, with internet service, and the breckfast... and the place i Napoli, near the autostrata...

Miinukset: no, ...only a little problem with the elevator.... out of order... little of the time

Plussat: Central place near train station and metro station connecting all interesting places of Naples

Plussat: Breakfast

Plussat: siisti hotelli, meille sopivan hyvä sijainti. hyvä aamiainen ja huone hyvin ilmastoitu.

Plussat: Clean good value and THE closest to train station. Other hotels advertise they are close but you would have to navigate across very busy streets. Staying at this hotel because of its proximity to the train station was the best move we could have made!

Miinukset: Staff was not helpful over a few small matters.

Plussat: Excellent location, clean room and good breakfast.

Miinukset: Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).

Plussat: Great place, good location! Clean.

Plussat: Erinomainen aamiainen. Sijainti hyvä. Metrolle ja junalle 100m. Hyvä sänky.

Miinukset: Ensimmäisen kerroksen huoneen ikkunat voivat olla kadulle jolloin liikenteestä melua.

Plussat: Very near from the train station so felt very safe. Also we could leave our baggage before our check in time.

Plussat: Very comfortable and wonderful breakfast!

Plussat: Good location

Miinukset: Nothing

Plussat: Breakfast

Miinukset: hot water tap on the shower

Plussat: Pysakointi kallis mutta turvallinen. Nopea paasy moottoriteille, ruuhkaisesta liikenteesta huolimatta.

Plussat: The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel.

Miinukset: The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.

Plussat: The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.

Plussat: (1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall.

Miinukset: Receptionist service could be better.

Miinukset: Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.

Miinukset: Cheap

Plussat: fitness room, parking

Miinukset: poor breakfast, location

Plussat: very good ground floor staff... ie reception and concierge

Miinukset: lot of construction work outside hotel

Plussat: We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended!

Miinukset: Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.

Plussat: Small balcony overlooking city. Decent bathroom

Miinukset: Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.

Plussat: The room was pleasant and clean

Miinukset: Service slow & reception staff were efficient, but not welcoming

Plussat: My partner and I had a lovely stay here. It was a short walk from the train station, and we were able to explore Naples on foot easily from the hotel. The staff were fantastic! We made the most of the facilities (spa and room service). It made for a very enjoyable stay.

Plussat: I had my first experience in the hotel's spa and it was super relaxing. I also booked to travel to Pompeii through the hotel and the reception staff were more than helpful.

Miinukset: I only had one bad experience when I first ordered a steak from the hotel's restaurant. It came out raw even though I'd ordered medium rare. When I brought this to the waiter's attention, the steak was replaced immediately.

Plussat: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Miinukset: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Plussat: I was greeted by the sweet Mr Gennaro at the check in counter. He made my check in smooth and made sure to offer his help in any of the things I was hoping to do on my trip. Then there was Mr Gennaro from the spa. He exceeded all expectations with his kind and helpful attitude. My cellphone charger had died and I needed a place to get one soon, he instead gifted me one he has laying around and told me not to worry about it. So this honest review of his amazing hospitality is my thank you. I highly recommend this hotel, it is beautiful, in the center of so many awesome things to do, the staff is so very helpful and the rooms were tidy and comfortable.

Miinukset: That I had to leave so soon!

Plussat: Good breakfast.

Miinukset: Poor service, and the wifi did not work for 2 out of 4 days of stay.

Miinukset: Room too hot. Noisy. Heard noises all night.

Plussat: Rooms and the Palatial interior Courtyard

Miinukset: Neighbor was a little rough but eclectic

Plussat: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Miinukset: Key cards did not work reliably for rooms

Plussat: The Palazzo Caracciolo was the best part of my visit to Napoli. I have dreamed of visiting this part of the world for many years and without my stay at the Palazzo Caracciolo I think I would have been a little disappointed in my visit to Napoli. The Hotel was fantastic!!

Miinukset: Weather

Plussat: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Miinukset: The gym facilities are terrible for weightlifting. Good for cardio.

Plussat: Excellent value for money, beautiful design and very comfortable rooms.

Miinukset: Situated close to the central train station and the area around looks a bit dodgy.

Plussat: Nice and quiet, they must have put a lot of effort into soundproofing. The building is very elegant.

Miinukset: Receptionists are a bit offhand, but that seems to be the Naples style.

Plussat: Excellent all round

Miinukset: Just the location with all the rubbish on the streets !

Plussat: The hotel was like an oasis. Very good, modern design, very comfortable roome and a delightful courtyard in the middle of a so-so area of Naples.

Miinukset: I can't think of anything.

Plussat: Breakfast is fantastic. The hotel has a big courtyard and view from the room is nice. The interior is also cool. The hotel is renovated an old nobles mansion, and we could relax in spite of the outer noisy area.

Miinukset: I didn't feel the area safe especially at night. Far from the central station and Naples port.

Plussat: In my opinion, this hotel is very good. The people working in this hotel are very warm-hearted and very professional. I feel very happy to stay here for one week.

Plussat: Breakfast is good

Miinukset:

Plussat: aamupala oli hyvä

Miinukset: kaikki sujui hyvin

Plussat: The location of the hotel is perfect!

Miinukset: The hotel is noisy throughout day due to some renovation works. I think, the price of the hotel is too high, but the quality of the room and service is not equivalent to this price.

Plussat: Upea ja tasokas paikka!

Miinukset: Hotelliin ei saanut tuoda ulkopuolelta mitään syötävää tai juotavaa, edes vettä. Hotellissa vesi oli kallista.

Plussat: I appreciated the roof terrace, and the gym on the 9th floor.

Miinukset: The views are fantastic. The only thing to add would be to clean the windows. In the bright sun, the dirty window glass can be a bit disturbing. I would clean it myself, if given the tools :)))

Plussat: Aamiainen oli erinomainen ja monipuolinen, ja aamiaissalista on näkymä merelle. Hotellin sijainti on erinomainen kävelykaduksi rauhoitetun rantakadun varrella. Julkisilla busseilla kulku oli kätevää, metropysäkit sitä vastoin ovat meko etäällä.

Miinukset: Kylpyhuone oli ahdas. Ruuhkaisen aamiaissalin kattaus ja siivous oli hidasta.

Plussat: Näköala hotellista hieno

Plussat: hyvä sänky

Plussat: The staff was helpful and kind! We had a suite, old style furniture, very nice balconies. Great views! Very pleasant stay. Bathroom a bit small but acceptable. Our flight was very early in the morning and the good thing about the location of the hotel was there was a taxy station just next to the hotel - very convenient! Convenient location as walking distance to the old center.

Plussat: Everything was great overall

Miinukset: We had to exchange dollars into Euros at the hotel since we arrived on Friday night, and they exchanged currency at a very steep rate. Not a lot of business take credit cards so we were basically forced into it

Plussat: Location couldn be better. Right in front of the sea and the Castell Dell'Ovo. Really nice place of the city.

Plussat: The location is great, in the bayfront in Napoli.

Miinukset: Breakfast was rather poor, not many things to choose.

Plussat: Hotellin sijainti parhaimmalla paikalla Napolissa. Superiorhuone merinäköalalla ja lyhyt matka shoppailemaan sekä ravintoloihin.

Miinukset: Kattoterassilla uima-allas alue todella pieni. Piti olla nopea, jotta sai aurinkotuolin. Aamupala oli samanlainen kahden viikon ajan, joka oltiin hotellissa.

Plussat: I love the location and room.

Miinukset: However, the breakfast was the only poor parts. Their coffee is a shame of Italy. If the tourist comes to Italy at the first time and drank that coffee, they will all think that Italian coffee is horrible,,but the truth is one of the best. They should really change that coffee and stop serving conserved fruits, Naples has wonderful fresh fruits!!!

Plussat: View is spectacular and the walk along the beach is great. Breakfast is good.

Miinukset: Carpets and walls looking a little tired, but certainly everything is clean!

Plussat: Sorry, not much. Breakfast overlooking the sea but inside away from the traffic is the best I can come up with.

Miinukset: Hard lumpy bed. Pool closed on arrival. Refusal to provide iron/ironing board to tidy my dress before going out, curt to point of rude reception staff but most important no one smiled - not even once.

Plussat: Mahtava maisema

Miinukset: Luksus huoneess oli vain kaksi kertakäyttömukia shampanjan nauttimiseen ja ensimmäisen käytön jälkeen ei sitten niitäkään!!

Plussat: very good

Plussat: Staff were lovely. We had a problem with our room when we checked in initially and we were moved without any hesitation. Also, when we were leaving we asked for a recommendation for a hotel in sorrento and Monica, a fabulous lady helped us to secure a hotel for 8 days. This was completely above and beyond and we very much appreciated it. She had also recommended a beautiful place for dinner near the hotel. Good helpful staff working in a hotel in a new city for visitors are worth their weight in gold, this lady in particular was exceptional!

Miinukset: No complaints about the hotel and the location was good. Naples is abit nuts though, 2 days is plenty!

Plussat: Sijainti oli erinomainen ja palvelu toimi.Amupala oli ensimmäisellä kerralla hieman heikohko,koska monet tuotteet oli loppu ja niitä tuli lisää vasta pitkän odottelun jälkeen,toisella yöpymiskerralla tätä ongelmaa ei ollut.

Miinukset: Ilmastointi huoneessa ei toiminut kuten pitäisi. Asiasta reklamoitiin,mutta silti lämpöä oli +26c

Plussat: Iso kylppäri, siisti, tilava huone. Kattoterassilta upea näkäala merelle ja vastapäiseen linnoitukseen.

Miinukset: Persoonaton, iso hotelli. Tärkeilevät herrat respassa. Kamala näkymä ikkunasta portaikkoon, jossa siivoojat tupakoivat. Toki rahalla olisi saanut parvekkeellisen huoneen.

Plussat: Näkymät, suiten tilat, sijainti

Miinukset: Vähän laitosmainen

Plussat: Merinäköala oli hieno juttu, huone siisti ja avara, palvelu toimi suht hyvin, allas katolla oli erityisen hieno juttu.

Miinukset: Ala-aulassa ei ollut minkäänlaista myyntipistettä, kioskia. Kattoallas olisi saanut olla auki sekä aiemmin että pidempään päivän aikana.

Plussat: The view was fantastic and the room was ok. Pool area was fabulous

Miinukset: We were charged for items from the minibar which we never had. Were woken at 12 midnight on the first night of our honeymoon and told we had to change room. Told it was our honeymoon but got no welcome basket for it.

Plussat: The room was cleaned every day and the sheets changed daily.

Miinukset: The decor was lovely but there was a lot of unfinished work in this area. For example a fixing had been put on the wall and the plaster had broken away and no one prepaired the damage.

Plussat: Nothing .apart from a few of the staff that are very friendly and helpful ..

Miinukset: It's not in a good location. It's in a business area and it's not possible to walk to wherever you want to go you have to get a taxi if you want to go anywhere it's not a place to stay if your a tourist and want to look around and taxi is not cheap. The room is not very nice it smells and it's old the matress was old hard and lumpy and not comfortable at all..

Plussat: Comfortable bed, room service food was decent, check in was easy.

Miinukset: Drilling and hammering at 8:30am, room was a bit dated.

Plussat: Angelo at the reception and Anna from housekeeping

Plussat: Great staff, very accommodating.

Miinukset: N/A

Plussat: It's a fabulous facility with wonderful staff, especially the dining manager.

Miinukset: Not really. But it was shocking to see such a fine hotel in such a horribly, run-down city.

Plussat: Friendly staff. Rooms are nice and clean

Miinukset: Thought the price was quite high for the area

Plussat: Very clean and comfortable. Tea making facilities appreciated. Lovely and quiet too.

Plussat: Very attentive staff and maid service. Restaurant rivals most of what I ate in town.

Miinukset: Pretty far on foot to public transportation. Not convenient to city center on foot nor to many dining options.

Plussat: The hotel was fine - not a great location; in what seems to be the business district so not a lot of services around.

Miinukset: Found hotel on your website and specifically chose it for airport shuttle service. After walking around the airport and lugging a heavy suitcase, I was told that there was no shuttle. Then spend considerable time and money to get to the hotel. Overall, it cost me an additional $35 euros for the transportation. If I had known, I would have stayed somewhere less expensive or closer to the metro.

Plussat: The bed was very comfortable and the room was always cleaned very quickly

Miinukset: A four star hotel and the restaurant had the same menu in the restaurant including chefs special for seven nights - diabolical. The streets outside of the business complex were dirty, full of hypodermic needles..

Plussat: Courtesy bus to and from city centre, convenience of parking our car in a secure garage.

Miinukset: We were unable to get a table in the restaurant until 10 pm which is too late - if hotel is particularly busy with large parties etc. perhaps reception could ask if you require a table when checking in or at least explain how busy the hotel is.

Plussat: Staff were polite and helpful. Restaurant was good, especially the breakfast.

Miinukset: The corridors in the accommodation floors were dingy and seriously in need of redecorating as were the rooms. The carpets in the corridors, at least on floors 16 and 20 were absolutely filthy and in a disgusting state. They should have been replaced years ago. The air conditioning unit in room 2008 was virtually useless.

Plussat: great deal on use of tv/internet; suite was great

Miinukset: entrance and view from hotel not very nice and made one inclined to avoid/be fearful of going out

Plussat: The bed in the room was comfortable. The lifts arrived puctually. The car park attendant was efficient and cooperative.

Miinukset: The location of the hotel was dreadful and the instructions from the airport were impossible to follow. The carpets in the common areas were filthy and stained and gave the impression of an establishment which was not looked after.

Plussat: Was typical holiday inn, clean and comfortable.

Miinukset:

Plussat: Especially the fantastic breakfast.

Miinukset: Be more accurate as to the need of taking taxis into the city centre.

Plussat: Clean and big room

Miinukset: Far from the city center,not easy to walk from the hotel to do night sight seeing

Plussat: The atrium outside of the hotelbar on level 2.

Miinukset: No coment

Plussat:

Miinukset: room interior is very tired looking. location next to a farmers market that opens at 4 am with shouting and horn blowing. depressed area of the city.

Plussat: The hotel is located in a very centre and it is close to metro station and places that I wanted to reach.

Miinukset: The staff promised to provide invoice via email which I never received.

Plussat: The staff very nice.

Miinukset: The room was horrible.

Plussat: I did not take breakfast. Lift is too small and emvironment is not good. I left hotel before AM7:00 but reception (counter was closed becasue too eraly) so I had to return room key at reception door.

Miinukset: I expected Naple a beautiful bay (my image) but entrance of hotel was not like a normal entrance. Early in the morning, I took reserved taxi to airport, I had to stand out of Hotel since I did return key. Once I get our, I can not enter the hotel door.

Plussat: The amenities (sauna, hot tub, breakfast in room, drinks in the fridge)

Miinukset: Decor seemed a bit dated. Breakfast was not fresh (scrambled eggs and bacon had been reheated)

Plussat: Jacuzzi tub!

Miinukset: Didn’t get breakfast, although ordered it the night before

Miinukset: No wifi in room. The front door would not lock, very unsecured. There were mosquitoes in the room. The bathroom was tiny and you had to step over a bidet to get into the shower. The heater didn't work.The employees were rude

Plussat: Excellent location with nice friendly staff, trying to help you with everything.

Miinukset: Room and beds are uncomfortable. Bathroom small with min. supplies.

Plussat: Breakfast was delivered to the room every morning. Spacious room with a nice jacuzzi. Location was pretty good.

Miinukset: Wifi was super weak in room 9.

Plussat: The staff was amazing and very helpful!

Plussat: Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull.

Miinukset: A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.

Plussat: Super friendly staff, perfect rooms.great!

Plussat: Modern interior, very nice bathroom, close to port for ferries.

Miinukset: Noise of the tv from reception

Plussat: I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing!

Miinukset: The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.

Plussat: Good value hotel Next to train station

Plussat: It was comfortable and very clean. Alexandro and Salvatore are helpful, professional and friendly. I have stayed in this hotel several times as the location is ideal - it’s near the train station, metro and buses. Thank you both.

Miinukset: There is nothing to dislike.

Plussat: The rooms

Miinukset: Reception team is helpful, however, i think that they need to be more friendly and engaging with guests.

Plussat: The bed was very comfortable and the shower was good.

Miinukset: The booking indicated a city view and a balcony and a spa tub - none of which was true. The view out of my window was straight onto the next building. It is also not soundproof, as claimed, although the property is not noisy. None of this was problematic, but it is misleading advertising. The room was not thoroughly cleaned - someone's old sock was hanging from the ceiling covering the smoke alarm. The split-level suite is not actually useable. The whole bottom level is empty except for one small chair in the corner. The top level is simply a bed. With no furniture on the bottom level one is forced to just be upstairs on the bed the whole time - I might as well have had an extremely tiny hotel room. I had thought that my choice to stay close to the station was convenient. In fact, the area around the station and the street that the hotel are is filthy and I did not feel safe walking around there. As a result, I made sure I was back on the property by sunset - this ruined what I had hoped would be pleasant evening (my only evening) in Naples, walking to a restaurant in the historical centre. I would rather have spent a little more on taking a taxi to get to accommodation far from that area.

Plussat: Great hotel in great location. Comfortable room size. Shower slightly too narrow so water went onto the floor but water was hot and it was clean. Breakfast included lots of choices. Dinner was excellent, really filling for the money. I stayed for business and I would stay again as it's very central.

Miinukset: The bathroom door handle was broken and it was a little shabby around the edges.

Plussat: Staff was very friendly, convenient location

Miinukset: Stairs

Plussat: Outstanding staffs, friendly place.

Plussat: Far from my expectation particularly the facilities in the hotel. The staff are nice and helpful but not good enough for knowledge of the city.

Miinukset: Facility is too outdated.

Plussat: Close to railway station and handy to town. Great place to come and go from.

Miinukset: Building is old and seems to be struggling to exist at all. It is a beautiful building of a by gone era. Noisy, lift worked about 50% of the time.

Plussat: location: close to main station, historic center and bus stop for the airport. Cleanliness of the room: excellent! towels: changed everyday! Breakfast: good to excellent for an '' italian breakfast '' ...

Plussat: It is very close the railway station. You can have a good dinner in the restaurant in this hotel.

Miinukset: The stuff are not very friendly.

Plussat: We only stayed one night as we were in sorrento and we had an early flight home so it was convienient for us to stay here. It was close to the train station and Alibus to the airport which we used. The breakfast could have been better, no fresh fruit only tinned, the bread in the basket was hard and we had to wait until it was filled again, the machine for coffee was very slow and people had to queue to use it. Overall the hotel was nice and clean, our room was nice but bathroom very small. Because our room was at the front of hotel we could not open the window as the noise from the traffic was unbearable ( not the hotel's fault) so it was good that there was air con. If we had to do an overnight stay in Naples again we would stay here .

Miinukset: Not a good selection at the breakfast, very noisy hotel as a lot of traffic outside.

Plussat: the location was excellent, close to train/transport station, very useful if you intend to do a lot of travelling to see all the Roman sights.

Miinukset: some of the reception staff could have been a bit more friendly, but apart from that everything was ok.

Plussat: Big room, nice and clean, breakfast was ok, staff was helpful, computer with free internet access on the lobby, all advertised facilities were available, very good location if you want to travel around Naples - close to Circumvesuviana main station, close to the trains station, relatively close to port, bus stop for airport just around the corner, buses that take you to the city center have the main station very close to the hotel

Miinukset: The neighborhood looks a little frightening (although we got used to it after the first too days, and there was no danger after all...:-))), rooms with windows on Corso Meridionale are very noisy, we had some trouble sleeping.

Plussat: Suihkusta tuli lämminta vettä ja aamiaisella oli vaihtoehtoja ihan ok.

Miinukset: Verrattuna majoituksiiin muissa maissa, henkilökunnan aito palvelualttius ja ystävällisyys ei ollut samaa tasoa. Internet on yleisesti maksuton hotelleissa, ehkäpä siihen olisi varaa Italiassakin.

Plussat: Helpfulness of desk styaff (reopended car park late at night)

Miinukset: \LOcation!

Plussat:

Miinukset: air conditioning was not good... rooms were hot

Plussat: Very close to the Naples Central Railway Station (within walking distance)

Miinukset:

Plussat: Good location

Miinukset:

Plussat: Nice room, proffessional and very kind personal

Miinukset:

Plussat: -

Miinukset: Aamiainen 30 euroa ei ollut hintansa väärti

Plussat: Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.

Plussat: Great location. Very pleasant lady checked me in, my room was also upgraded which was a nice surprise. Great view of the bay from my room. Clean. Very nice marble bath room.

Miinukset: The hotel is quite grand but you can see in certain areas it could do with a bit of TLC. Parts of the hotel could do with a bit of a make over and a lick of paint. I decided to leave the breakfast buffet at 30 euro it seemed a bit expensive you could stuff yourself with espresso and pastries at many local bars for much less. There was a little note left in my room that said if there was anything the hotel could do to help me enjoy my stay to just ask. The plug socket to charge my phone was quite far from my bed which I found a little annoying as I would have liked to charge my phone in bed. I thought it was a bit of a long shot but because of this note I thought I'd ask if it was possible to have an extention. I expected probably to be told 'sorry sir we havnt got one' . Which is fair enough. However, the member of staff I asked looked at me like I'd just made the most bizarre request he'd ever heard, just answered 'No' in less than a second and seemed more concerned about getting his coat on for his break. The next morning I went to check out and order a taxi to catch my early flight. There was noone at the reception. I then however heard snoring. I followed the noise to find this same member of staff asleep on a sofa in the lobby with no shoes on. I had to wake him up so I could check out. Not usually what I'd expect at a 4 star hotel haha. Is a great location but definitely not worth the money they ask for. I have had much better value for money and customer service in hotels all over Italy. I splurged a bit in order to stay here and received £45 cash back via a genius deal. Even with this money back I feel as if this hotel is overpriced. This is in November aswell. I can't imagine what they charge in summer.

Plussat: Everything

Plussat: Room was great - very comfortable, absolutely incredible view

Miinukset: staff at reception not super friendly - but very efficient

Miinukset: They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate

Plussat: The location was great. Walking distance to many restaurants

Miinukset: Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.

Plussat: Sacrifice small accommodations for central location than this hotel is OK. Great breakfast buffet

Miinukset: Shower was really small

Miinukset: The bed was not comfortable and the walls were thin. A lot of noise at midnight

Plussat: A very comfortable hotel, close to the harbour for any boat trips and within walking distance of the old town. Staff were friendly and helpful. The rooftop terrace is a lovely spot for a drink and to soak up the sun.

Miinukset: We spent a lot of money on this hotel and were expecting a quiet break, but we had very noisy guests in the next room, who played dance music very loudly in the small hours and then again in the morning. When asked to turn it down, they did so and then resorted to banging the bedroom door loudly when entering and leaving their room. Also, as we went out of season, so only one restaurant and bar were open, didn't realise that when we were booking.

Plussat: Nice view from our room, the bar & restaurant at 7th floor.

Miinukset: The location is far from Metro station and bus stop. Thus it is difficult for us to walk there.

Plussat: Old world charm and great location. Staff was very helpful.

Miinukset: Rooms were a bit dated.

Plussat: The room had an excellent view to the sea and Vesuvius on the other side of the bay. It was also spacious with a stylish bathroom. The personnel was very helpful.

Plussat: Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli

Miinukset: no

Miinukset: Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.

Plussat: The location is great.

Miinukset: The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.

Plussat: Excellent staff, fantastic room,bueautiful view, good breakfast, good decor.

Miinukset: No

Plussat: Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman

Miinukset: Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car

Plussat: The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.

Miinukset:

Plussat: Amazing views, great location

Miinukset: Limited catering, no evening meal and even basics like snacks in the evening were not available

Plussat: the staff and the comfort

Miinukset: cooperation with staff,because of their poor english..

Plussat: Fantastic hotel. Best location, very elegant, clean, friendly staff, great breakfast.

Miinukset:

Plussat: Location and cleanliness

Miinukset: I found it difficult to control the various lights in the room.

Plussat: Always stay here it’s a fab hotel

Miinukset: Nothing

Plussat: Great location, staff really friendly and helpful. Can’t fault the hotel stay.

Miinukset: NA

Plussat: Very positive, excellent staff

Plussat: Very clean and helpful staff. Convenient location but not a great neighborhood. That said we still found a lot of good restaurants that were walking distance and travelled in a group

Plussat: Close to station and pick up points for tours such as Pompeii, Vesuvius etc., super friendly and helpful staff, lovely and clean hotel with nice comfortable rooms.

Plussat: Good location, just next to Piazza Garibaldi and Napoli Centrale train station. Nice hotel, good service, very good breakfast. The entire city centre is easily reachable on foot from here.

Miinukset: It is close to train tracks so you could hear trains almost all the time. The bed was making squeaky noises everytime I turned in my sleep and that always woke me up, although I'm usually a heavy sleeper.

Plussat: Staff were very good and most welcoming. Room was to our satisfaction. Close to train station and centre of city.

Miinukset: Nothing.

Plussat: Staff very helpful friebdly. Great selection at breakfast.

Miinukset: Location is great for the main station but is in a tired looking area down a side street. This i would not like to walk in the dark.

Plussat: Its localisation was very good for me close to central railway station and metro, not so far from the old-historical part of the Naples, the neighborhood seemed a bit suspicious, but there were any act of agression at the streets aroud.

Miinukset: The internet access was reglamented by the interent access recharge cards which you just had to ask at reception desk,( fortunatelly it was a promotion period and there were for free) I felt not comfortable to go 2 times a day for a 1 or 3 hour access.

Plussat: It looked like a reputable hotel from the outside.

Miinukset: The room was hot and when we rang the concierge, we were being told that the air con is shut from 10pm onwards. It was ridiculous. The hotel was also next to a train station so it was extremely noisy.

Plussat: the service of the staff was amazing

Miinukset: a little bit far from the center but as they have the shuttle bus service that doesnt mind so much

Plussat: the staff was quite friendly and the breakfast was decent in comparison to several places around

Miinukset: the train station behind the hotel was pretty loud from about 5h in the morning

Plussat: The staff were very kindly and helpful.

Miinukset: The surroundings of the hotel was terrible.

Plussat: Hyvä sijainti lähellä rautatieasemaa. Henkilökunta on oli erittäin ystävällinen ja avulias.

Miinukset: Huoneen kokolattiamatto oli epämiellyttävän nuhruinen.

Plussat: Sijainti keskeinen, mutta sivukatu rauhallinen. Hotelli oli siisti ja nykyaikainen, erityisesti kylpyhuone- ja wc-tilat hyvät.

Plussat: Clean modern interior, friendly and helpful staff, good facilities including business centre.

Miinukset: Its location is convenient for the railway station, but the area is run down so not so pleasant after dark.

Plussat:

Miinukset: location near the train station but not easy to reach.

Plussat: It was fairly central and quite easy to get on city bus tour and not far from main railway station

Miinukset:

Plussat: Value for the money is OK.

Miinukset: The Hotel is located next to the railway line. The balcony doors are very good, the noise of the trains was only disturbing when the doors are open.

Plussat: good breakfast,central position,

Miinukset:

Plussat: Comfort

Miinukset: Nothing really

Plussat: Friendly staff and good breakfast

Miinukset: Went to the room and toilet was not washed and covered in faeces.

Plussat: Their internet, and their hospitality

Miinukset: The time of checkout, they should look into it. They should make 12 noon

Plussat: Very friendly staff, always willing to help out at the front desk. The two ladies at breakfast really look after their guest. Very good breakfast

Plussat: İts very nice hotel

Miinukset: the bed is very bad

Plussat: Staff very helpful and friendly Rooms very comfortable bathrooms very nice Area very good for exloring Naples Train station safe and easy to use

Miinukset: Certain areas could do with some TLC Breakfasts mainly cakes

Plussat: The breakfast buffet was a good plus. Great location next to Piazza Garibaldi, a nice walk into the centre or a quick journey in the metro. The staff were friendly and more than happy to help. For the price paid, I was very happy with the experience.

Miinukset: The room wasn't quite as they appear in the images, a little smaller and less maintained. This isn't a complaint though as the beds were extremely comfortable, bathroom was great and we got a good price.

Plussat: Perfect location, very friendly staff, free upgrade, great view from the room

Miinukset: Skybar was closed

Plussat: Nothing

Miinukset: Manager was unreasonable.

Plussat: Staff is very very nice. Room is nice. Bed is big. Location is great. Building is elegant.

Miinukset: Lightning system in room. Bar overpriced. Roof restaurant was closed. Bath is hard to get in, too high.

Plussat: The open spaces, high ceilings, room floors and polite staff

Plussat: The staff was helpful and nice

Miinukset: They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.

Miinukset: I thought that the staff were excellent.

Plussat: Generro (spelling) at the front desk was wonderful. He made us feel so welcome. The breakfast was outstanding. The hotel staff was superb. I would absolutely return.

Miinukset: The only downside was the Caruso restaurant. It was overpriced, the staff was horrible and the food was not good at all. The hotel really needs to start completely over. With so many wonderful options everywhere around you, avoid it at all costs.

Plussat: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Plussat: Brilliant location,beautiful view ,excellent staff Breakfast perfect

Miinukset: Nothing

Plussat: best position in Napoli, very nice hotel and staff, especially the girl from reception who is very nice and beautifull

Plussat: Good position good views good breakfast. But its opulence is fading fast and the spa/pool etc was closed as it was Sunday - this is not stated in the web site so the value was poor as we had expectations that did not come to fruition.

Miinukset: No use of pool. Old fashioned.

Plussat: The person who is at the front desk is nice, the room is clean.

Miinukset: Warning!!!! I am not a complainer and have never given a review before, but I feel it is necessary to warn consumers--- THIS IS NOT a 4* hotel but 2 or 2.5* The shower is 2' x 2' made of plastic. The bathroom is tiny. There are 0 amenities

Plussat: Ease of finding it in a foreign location

Miinukset: Never was given any paperwork to sign . I left my personal items in the room and the staff could not help me in any way get them back and since it was a foreign country, I did not know what services were available to assist me

Plussat: Nothing

Miinukset: It is in a very rough neighborhood, surrounded with all kinds of criminals and drug dealers, also the hotel is not a four stars at all, the shower is so small that only good for children. The wifi reception is bad and the speed is slow

Plussat: The Hotel was clean was about the only positive.

Miinukset: We dreaded every aspect of our stay at this hotel. First of all it is in a terrible area, extremely unsafe, we did not dare leave our room. The staff was also very rude and not helpful in scheduling an airport transfer, stay away from this hotel.

Plussat: cleanness, quiet and location

Miinukset: The city taxes requested seems to be higher

Plussat: Not a great area but hotel was good. Staff and breakfast excellent. Great location for the railway station.

Miinukset: Need to be wary when walking in the neighbourhood

Miinukset: Staff in the night and in the morning (some person) not helpful and not kind

Plussat: The hotel was clean

Miinukset: This hotel had an extremely rude staff, they were not helpful in setting up an airport transfer. Also this hotel is in a AWFUL area. I felt extremely unsafe, did not even want to leave my hotel to briefly retrieve dinner. I would stay away from this hotel if at all possible.

Plussat: Staff very helpful and friendly.

Miinukset: Overall ok. Rooms need to be modernised. Hotel list not fantastic but ok.

Plussat: Great location. Great views. Easy access thru train as well as bus. Nice people and place for a family stay.

Miinukset: Everything was nice and good!

Plussat: Near the central railway station and Metro. Convenience!

Miinukset: There are too many vagrants near the hotel.

Plussat: Food was rxcellent for breafast. Staff were very kind. Location is good. Surrounding is very dirty

Miinukset: Everything was good. No comment

Plussat: Stayed in this hotel since several years when in Naples. Always the same level of excellent overall quality for money. Extremely friendly hotel staff. Hotel close to main station, Sorrento trains and metro therefore a optimal basis for excursions. Will return when in Naples again

Plussat: Hyvä aamiainen ja uudenaikaiset siistit pinnat lattiasta kattoon koko hotellissa.Ystävällinen henkilökunta. Liikenneaseman läheinen sijainti (metro, juna, bussit..). Alhainen hinta laatuunsa nähden.

Miinukset: Vuoteessa "peittona" pelkkä lakana, huovan olisi saanut pyydettäessä. Toivoisin käytettävän peittoa ja pussilakanaa. Huoneen puhtaus hupeni viikon aikana. Pölyä kertyi pinnoille ja huoneen lattioita ei lakaistu 6 yön majoittumisen aikana. Majoittumisen loppupuolella huoneesta löytyi 2 torakkaa jotka onnistuimme eliminoimaan. Ei kivaa! Pieni suihkukoppi!

Plussat: Aseman läheisyys, joka puolestaan ympäristön kannalta ongelmallista. Hinta- laatusuhde erinomainen

Miinukset: Siivottomuus hotellin ulkopuolella kadulla ja toreilla. Liikenne aivan kaoottinen. Hotelli ei niihin voi vaikuttaa.

Plussat: The location near central station was great. This is a great hotel if you plan on arriving by train.

Miinukset: The parking garage was a few blocks away from the hotel.

Plussat: The staff at the hotel were all very welcoming and accomodating to our needs. They all spoke very good English as well.

Miinukset: It is a shame the hotel is in the area it is in as the amount of rubbish in the surrounding area was terrible!

Plussat: Location, nice personell, they allowed us to saty a little lnoger after check out time, which was quite convenient for us, breakfast is simple but ok, clean rooms

Miinukset: when you open the balcony it is noisy, the surroundings of railway station dirty around, but it was convenient since it is close to bus station and railwaystation

Plussat: The location was great for getting from the train station and going to the airport

Miinukset: Clean room and good breakfast

Plussat: Huone Ok. Sijainti lähellä asemaa.

Miinukset: Ei

Plussat: good location and clean room

Miinukset: the environment is quite depressingly dirty. we saw rats from the window

Plussat:

Miinukset: The position of the hotel was terrible. There was no where within easy reach to eat. It was a very down at heeal area and very rough. I peronally would not recommend it for families especially.

Plussat: Breakfast selection sligthly better than similarly priced hotels we've stayed - still not cooked breakfast available!

Miinukset: Very small room, tiny shower cubicle in bathroom, unsatisfactory choice of TV channels. Not attractive location but very convenient for the train station.

Plussat:

Miinukset: we didn't like the neighbourhood In the evening not so pleasant

Plussat: Bed was really comfortable and the location is great. Hotel restaurant is pretty solid. Breakfast was amazing.

Miinukset: Parking is quite expensive and it took 15-20 mins to get the car back.

Plussat: Nice room, if small. Very nice breakfast and bar area on the top floor.

Miinukset: The location on Piazza Garibaldi is convenient but has its drawbacks, number one being the loud and crazy traffic. The windows are good at blocking almost all the noise, but some gets through.

Plussat: Room was great with balcony. Great view of Vesuvius right in front. Fantastic breakfast and great rooftop bar and terrace. Great transport links and also easy to walk to where I wanted to go. Very short walk from bus from/to the airport

Miinukset: Area didn't feel like the best - felt a bit wary.

Plussat: the rooftop lounge has a great view and is a nice place to sit in morning or evening

Plussat: Sijainti keskellä kaikkea toimintaa ja nähtävyyksiä

Plussat: From the moment I arrived the staff were extremely helpful and polite and friendly . They are a credit to the hotel . They even managed to get me a reservation at a great restaurant last minute on a Saturday night and got me a cab in minutes .. the upgrade was greatly received after a long days travel and I can’t thank you enough ! Breakfast was beautifully laid out and the staff were attentive without being overbearing . 20/10 from me . I’ll definitely book again when I return to Naples later in the year . Grazie grazie grazie !!

Miinukset: There were no negatives

Plussat: Great location near to the railway station in Piazza Garibaldi. Fabulous breakfast in the rooftop bar/restaurant/rooftop terrace.

Plussat: Location is near the central station, with its advantages and disadvantages. Close to everywhere. Pillows were rock hard but upon requesting different pillows everything was great.

Miinukset: All was OK

Plussat: All staff were great, and very helpful and friendly. We had dinner in the restaurant and it was 5 stars quality! Hands down the best experience I have ever had dining! Food was Bellissimo!

Miinukset: Noises on the street were a little loud in the middle of the night (can’t be helped though!) and the bed/pillows very firm/slightly uncomfortable. Everything else was perfect!

Plussat: Hotelli on rakennettu sisäosiltaan moderniksi vanhaan kivitaloon. Kiviseinät on jätetty kivasti osittain näkyviin. Hotelli on yllättävän siisti. Ravintola on 6.kerroksessa, josta pääsy kattoterassille. Aamiaista voi syödä ulkona ja katsella samalla avaria näkymiä yli Napolin kattojen. Aamiainen on hyvä ja monipuolinen. Erikoiskahvit tuodaan pöytään juuri valmistettuna ja sisältyvät hintaan. Hotellin sijainti kävelymatkan päässä rautatieasemalta Napoli Caribaldi. Seutu ei ole sen levottomampi kuin Napolin keskusta muiltakaan osin.

Miinukset: Ainoa negatiivinen asia oli se, että kylpyhuoneen suihku oli ammeen päällä ja suojaseinäke liian pieni. Suihkuvesi roiskui lattialle.

Plussat: Room was large with high ceilings and shutter doors to window/baclony overlooking square. It was a little noisy but coming from London didn't really notice.

Miinukset: Breakfast had all the usuals but all a bit bland and kept having to ask for things that should have been readily available

Plussat: The breakfast and the staff very nice. They gave me a room upgrade

Miinukset: The carpet in the room, it’s smell terrible! Too much noise from the street! I couldn’t sleep! The mattress was not so confortable

Plussat: Every single facility was clean and fine. No problem with using hotel.

Miinukset: Nothing special, but wifi is too pricey.

Plussat: Close to Railway Station in Napoli

Miinukset: The Bathroom smelt bad.

Plussat: silent, clean

Miinukset: poor breakfast, dark room

Plussat: While the location was poor, the proximity to the train station was great

Miinukset: The location and the trash in the streets. Not really the hotel's fault however.

Plussat: The front desk was great, big thanks to Jiovani who assisted often with getting around and travelling advise. The bus and train stations are very close.

Miinukset: The heating is not great especially in the bathroom. The shower is very small. The hand/small towels are terrible. The location is not great, lots of street people and a feeling of unsafety.

Plussat: Loistava, keskeinen sijainti sekä kaupunkiin, että maakuntaan päin. Tästä tukikohdasta käsin oli helppo käydä nähtävyyksillä aina Analfin rannikkoa ja saaria myöten. Ihana kattoterassi Vesuvius-näkymineen. Ja valituksiakin oli kuunneltu - monipuolisella aamiaisella oli tarjolla nyt myös tomaatteja :D !

Miinukset: Drinkkibaarina kattoterassi oli suhteettoman kallis - ja tämän takia tyhjillään aamiaistarjoilun jälkeen.

Plussat: The room was very nice and the hotel was close to the station.

Miinukset: The information we were given by the staff about an excursion to Pompay

Plussat: the size of room..and the "trendy' decor

Miinukset: There was one front desk staff, that was "trying to be funny" but was rather rude. He assume many things, not very proffessional. Thankfully I have a good sense of humour, otherwise I would have been more put off than I was.

Plussat: hotel is fab really stylish, rooms are very spacious and plenty of nice extras and would recommend the corner room, great breakfast lots of variety and even had champers on offer!!!!!and lovely roof terrace.

Miinukset: funny smell in bathroom and dinner was a bit disappointing.

Plussat: the design

Miinukset: the prices for drinks at the bar up theterrece are far too high!!!

Plussat: Open garden at roof level

Miinukset: We could not get served a dinner one night, told it would be 10minutes, 45 minutes later no menu given or water or an up date, waiters very scarcastic as we left, laughed at us and said Bye bye. Noise from street terrible, horns beeping all nite, extremely dirty outside hotel, staff on reception unhelpful, perhaps very little english, didn't understand us. Very poor selection of english speaking TV programmes. Internet access, no printer, very slow.

Plussat: A high class hotel, friendly and helpful staff, very good breakfast. Location is good with nice views of the port and mt. Vesuvius. Five minutes walk to San Carlo theater (City center), or to municipio or Universidad stations on the metro L1 line. Room was ample and very clean. Room service was very efficient with good food. The Michelin star restuarant was flawless. Spa facilities innovative and nice.

Miinukset: Spa treatment wasn't professional enough, according to our expectations.

Plussat: I found location is very convenient and practically it has walking distance for lots of city’s bright spots. Excellent sound isolation for the road noise and modern design.

Miinukset: I wish air-conditioning to be adjustable in the room, rather than centralised.

Plussat: Top class. Couldn’t have been more comfortable or convenient. Staff were excellent. Some lovely small restaurant nearby and easy access to the main sights. Oh, and the breakfast was really good, with fine views of Vesuvius.

Miinukset: Nothing.

Plussat: Hotel was nice- Modern and up to date

Miinukset: The neighborhood was terrible= Naples looked like it was rundown with crime from where this hotel was situated. The room was small and somehow, the shower opened directly to the bed. The lights in the room were on a sensor- so if you are showering and not moving, the lights shut off within 60 seconds. on my high standard, the hotel was essentially built to try and be a 5star, but failed to get there. the beds were terrible as well- 5 star hotel, i expect a queen or a king bed that is not a stiff European bed on a board. If you want a 5star luxury hotel, its not that. But it was nice.

Plussat: The Romeo is an upscale, eclectic hotel, near the waterfront in Naples. The service is generally excellent, and the rooftop pool is unusual and not to be missed. The rooms are high tech, perhaps too much so.

Miinukset: The overnight shift at the front desk could use some retraining - indifference seems to be the primary attitude. Naples itself seems safe and is a vibrant city, but it sure is dirty and needs routine litter pick up and infrastructure maintenance.

Plussat: The spa

Miinukset: The massage was shorter than I paid for die to lack of employees

Plussat: Room space Cleanness Stuff

Miinukset: The air conditioner won’t work in winter so you have to keep the windows open unless there is rain or street noise then your will literally sweat. And there is no ironing allowed in the hotel if you want to iron your clothes you have to give for laundry

Plussat: The good ambience n excellant service

Miinukset: The lack of internationa tv channel as all were italian, they shud cater to internatinal guest

Plussat: Quality of room

Plussat: The ambience and execellant service from staff, they when out of thier way to render assistance when i need to go to Sorrento and the Hydrofoil was grounded.

Miinukset: The hotet entertaintment like the TV channels must cater for tourist who dont speak italian ,i.e more english channels

Plussat: Good location, luxury hotel

Miinukset: the spa was not ready... :-)

Plussat: Modern exciting design, very good staff

Miinukset: Noise air-conditioner, controversial location

Plussat: Very modern hotel. state of the arts room such as auto-lighting, glass made wall,desk and toilet door representing 21st century in this old city. friendly hotel staffs except 1 woman in the restrant .

Miinukset: expensive breakfast. inconvenient to/from station & downtown center

Plussat: Nice contemporary rooms.

Miinukset: The "Japanese" theme did not match the Italian atmosphere. The hotel is situated in the wrong area; it should have been placed in the suburban area of Naples to match its lush atmosphere. I did not like the fact that every item (water, internet service, breakfast, local telephone call, etc.) was a la carte. The prices in the restaurants were also extremely expensive. This hotel seems to benefit the businessman as opposed to the average vacationer.

Plussat: Excellent food and drinks. The staff was very helpful and professional except for one waiter. Very nice pool / SPA and hotel atmosphere / interior.

Miinukset: The housekeeping was rather like 3 or 4 star hotel. The opening hours of bar, restaurant etc. was typically Italian instead of international, which leads to not getting something to eat or drink between specific hours.

Plussat: Everything was amazing! When leaving we told them that everyone across the world would do well to take after their lead of impeccable service! Where do I begin... As soon as we entered the door we were swarmed with people to take our bags and take them directly to our room! Then we were escorted to our room where we were then orientated- very modern, so you need a little briefing...LOL! THey have a mini bar that calculates what you took out and automatically puts it on your bill. There were also the most delectable strawberry cream appetizers awaiting our arrival along with apples and water. THe decor was gorgeous! We wanted to stay the whole time and not go to Capri it was so nice! We ate dinner at the restaurant- top of the line 5 star plus service! They even brought me a table for my purse! The lady did not get a menu with the prices which I though was amazing- they also gave us a water menu...who would have thought? As soon as our candle lost its flame on our table it was replaced within 5 seconds...no joke! We went to workout the next day and the windows were not working, but before we new it they had called the contractor to come fix them temporarily so we were comfortable. I can not say enough about this hotel- I have told all of my co-workers and friends about this hotel and we will definately be staying again!

Miinukset: ??? Are you kidding??? What is there not to like? Unless you don't like helpful, friendly people!

Plussat: The service and presentation was impeccable,the bed one of the most comfortable I have ever slept in.Top marks in all areas!

Miinukset:

Plussat: My deluxe room was clean and it surpassed my expectation. It’s about 5-10 minutes walking distance from the metro, local restaurants and big grocery store. The front desk personnel were very helpful and assisted without hesitation. I was very pleased and happy with my stay. I will definitely stay there again.

Miinukset: N/A

Plussat: Close to conference but not a great area. Staff friendly

Miinukset: No decent coffee. Cannot believe there was no proper bean to coffee maker.

Plussat: Staff were nice. Room was clean and tidy. The bed was comfortable. Good variety at breakfast. Local train station just outside which is handy to get to the city.

Plussat: Glutenfree bread and cakes. Excellent coffee and orange juice. Small but good guarded parking in garage

Plussat: Breakfast services were alright and clean, relatively confortable

Miinukset: Not really impressed with the area located, very difficult to find and different reality from the online pictures.

Plussat: Spacey rooms and services.

Plussat: The breakfast was way better than expected

Miinukset: It is a bit far from the city

Plussat: itselle sopiva sijainti

Miinukset: American Express ei toimi, vaikka Booking.com ilmoittaa että toimii (Suosittelen käyttämään Visa tai Mastercard korttia). Huoneen vaihdon yhteydessä havaitsin seuraavia ongelmia, osassa huoneissa ei toiminut TV, jääkaappi tai valot vilkuivat (sähkövika).

Miinukset: The man at the reception did not speak English. So when I made a call, we could not have a conversation. We had to walk a little bit from the closest metro station but the hotel was good!

Plussat: Efficiency of staff (e.g. arranging taxis), relatively easy access to public transport.

Miinukset: Sparse breakfast selection, intra-hotel noise, shower cubicle in need of upgrade, including partly non-functioning soap dispenser; scarcity of conveniently close restaurants, area unexpectedly dirty (although this cannot be laid at the door of the hotel)

Miinukset: Air cond. doesn't work well