Napoli hotellia

Plussat: Nice hotel, spacious and very clean rooms. Very friendly staff. My kids enjoyed the pool very much. Would recommend. Very good for families and kids.

Miinukset: Everything was good..

Plussat: FREE Parking on the premises. Simple but good choices of breakfast for hot or cold meal

Miinukset: Quite a distance to center of Napoli. But, it did not bother us because we have a car. Perhaps an electric water kettle inside the room should be good for making a tea.

Miinukset: The floor smells like horse house The receptionist was very rude.

Plussat: The service was great and the staff was very helpfull. The parking was comfortable Clean room

Miinukset: Everything was fine

Miinukset: Nothing

Plussat: Location is perfect for no stress exploring of Naples because metro train is just few hundred meters away...

Plussat: We got free upgrade of the room to executive, which was nice. The room was of average size, clean and neat. Polite and helpful staff. Great advantage is spacious free private parking. Good breakfast with omelette and bacon + standard Italian breakfast, i.e. croissants, toasts, pastry and jams

Miinukset: Sound proof, as almost everywhere in Italy, leaves to be better. Located quiet far from the main attractions, but there is a metro station nearby and there is a free private parking for the car, so location is just a minor issue

Plussat: There was beds

Miinukset: It was hot

Plussat: Very friendly and clean

Plussat: Pleasant personnel , hotel was very clean and quiet . Room was air conditioned and had a mini bar. I have spent there only one night but I do recommend this place.

Miinukset: No negatives .

Plussat: The room was clean and spacious, the view was spectacular, the bathroom was well equipped and the water pressure was excellent. The breakfast times were long enough and checkouts time was late enough! Loved this hotel!

Miinukset: Nothing.

Plussat: The room was great, very clean and cozy. Also the location of the hotel is ideal, opposite to Caste dell Ovo, overlooking the see, in the middle of all hapenings. The hotel is close to shoping area and old city. Lot of good restaurants around, with various prices.

Miinukset: The main minus of this hotel is the staff. We had to wait when checking in for the receptionist to finish 2-3 calls, even though I asked her before for our room. I was lucky a trainee was around and he was helping us. They bearly say hello in the morning. Also the restaurant staff for breakfast need some curtoasy training.

Plussat: Beautiful property! Spacious suite. Well appointed decor. Comfortable bed. Amazing location right on the water with walking distance to restaurants, great shopping and landmarks.

Plussat: The location was great . Their standard room was very small and no view at all . But it was clean . I liked the bed , very comfortable.

Miinukset: I didnt like the room due it was very small .

Plussat: The room was spacious and newly renovated. Huge spa bath really got the kinks out after a big day. Breakfast was great with homemade pastries. The location couldn't be improved. Great restaurants and right across the road from the Bay with views of Amalfi, Vesuvius and all the way around to Chaia. The nicest part of Naples.

Miinukset: People staying at the hotel were a little older and dressed like they're going to the office. They seemed a bit disapproving of casual dress. We were more comfortable around the corner in the working class area. Saturday night was noisy until late.

Plussat: very clean , simple but elegant

Plussat: Location, service, cleanliness... everything was excellent

Plussat: Staff were more than amazing, beautiful, big, spacious and great location. Will be coming here again.

Plussat: Triple was a great size for 3. They gave us a boxed breakfast to go as we left very early in the morning for a flight. Only stayed 1 night, but it was in a great location. Near lots of restaurants.

Miinukset: They need magnifying mirror in bathroom

Plussat: Location was perfect

Plussat: We love the location we love the staff they’re very helpful and very friendly the we paid for election room we found the beds to be not very comfortable however the rooms were exceptionally clean linen was changed every day

Miinukset: We love the location we love the staff they’re very helpful and very friendly the we paid for election room we found the beds to be not very comfortable however the rooms were exceptionally clean linen was changed every day

Plussat: Nice view.

Miinukset: Poor condition. Patches on the walls. Staff were not helpful. When I called with a simple question about my reservation, they put me on hold for 20 minutes. When I called back and asked not to be put on hold, they put me on hold again and when I called the 3rd time and asked not to be put on hold, they hung up on me. I have never been treated so poorly by a staff member answering the phone. We needed breakfast Togo in the morning and we arranged to have Togo bags. I met with the front desk and explained in detail that my wife has a severe nut allergy and had them write it on the order. I was assured they understood the severity. When we opened the breakfast in the car, there were nuts in some of the items and no one in the car could eat. Besides a nice view, I am not sure how it got its stars.

Plussat: great location (in the historical city center), amazing hosts (it would have been nice if we had more time to talk :-)), wonderful old (historic) building! we really loved our stay :-)

Miinukset: the bathroom was not in the room, but close by (and private). you have to take very many stairs to reach the B&B, but your hosts inform you about this before you arrive, so no unexpected surprises :-) the effort is worth it, btw - the B&B is lovely!

Plussat: The decoration was really unique and had caracter. Really clean and if your looking for the experience to stay in old part of the city...it’s a good option! Very nice and helpful staff

Miinukset: Nothing i disliked

Plussat: Super place, hidden away just off bustling streets. Calm, tranquil and incrediblely quiet. Slept well in comfy beds, breakfasts delicious and plentiful, hosts friendly and helpful. Will definately return when in Naples again :)

Plussat: Loved the quirky room & the amazingly relaxing roof terrace right in the centre of old town Naples. Enrico was a super host and incredibly helpful & informative. Breakfasts were great, especially taken on the terrace. Wonderful place. I will be back

Miinukset: I’m sure each evening I came back to The Church there were even more stairs to climb. Every time!

Plussat: Fantastic. warm and friendly owners.

Plussat: Fantastic location. Very friendly staff. Clean and quirky. Just loved it. Will definitely come back. There are a lot of stairs to climb. But this was not a problem for us. Breakfast was varied and well worth the 5 euro

Plussat: The location is amazing situated in the centre of the Historic District nearest one of the best Pizzerias (ll' President) and not too far from the ports, train station and the funicular. The property was kept to an immaculate standard and each room was well-designed and airconditioned, not to mention the property had an amazing balcony with lots of plants.

Miinukset: I only wished that there were more comfortable chairs on the balcony, honestly, that is it.

Plussat: The property was quiet yet well placed in the bustling Centro Storico. The private sun terrace, the aircon and the ensuite shower facilities were our saviour in mid 30s temperatures. The attention to detail in the property was great, things were well thought out.

Miinukset: Can't think of anything.

Plussat: Great location great staff very good breakfast big rooms an oasis within the frenetic old town

Miinukset: The shared bathroom wasn’t as close as I thought it would be

Plussat: Everthing 5* - exactly what we needed and expected!

Plussat: There was a great selection at breakfast and a great view. The room was very comfy and tidy.

Plussat: The service was absolutely brilliant and the staff made us feel very welcome. They even extended our check out time to better accommodate us. The room was very spacious, stylish and kept very clean and the bed was brilliant. Also, the breakfast was excellent! Every morning started of with a delicious meal and awesome views from the hotels rooftop terrace restaurant.

Miinukset: Everything was great at the hotel. A small but was that on the other side of the bed the plug in / electricity outlet was broken.

Plussat: Clean, good staff, nice view.

Plussat: Balcony with sea view was great Breakfast was very varied Great location Staff very helpful

Miinukset: Drinks were expensive and room service not good

Plussat: Good location & good views from the terrace.

Miinukset: Shower never drained properly, even after reporting it to reception. The promised WiFi did not work in our room, we had to stand in the hallway or use common reception area, eg foyer or roof terrace.

Plussat: Location was great. Fortuna in the bar was lovely and remembered us each time we had a drink or snack on the top floor

Plussat: Rooftop bar and restaurant Staff

Miinukset: Location A bit edgy at night

Plussat: Loistava sijainti, siisti, erittäin mukava henkilökunta

Plussat: Good location and a clean place to stay in a bit so clean city

Miinukset: Looks crappie from the outside

Plussat: It was one of the greatest hotels we stayed in! Centrally situated, 5minutes walk from historic center! Save parking Very big luxurious and beautiful inside ! Rooms are extremely big and comfortable with Balcony! The bed was one of the largest we ever slept in and the mattress extremely comfortable and good quality! Pillows are super comfy! Fridge and mirrors in the room! Room service the top . Toiletries smelling very good especially the shower bath soap. Amazing rooftop for breakfast in the morning with View over Napoli! Excellent variety of breakfast for everyone ! Kind waiters ! It was our honeymoon and they bought us as a welcome gift Prosecco bottle with a note from the hotel manager! The receptionist were all super kind and nice ! Andrea one of the hotel receptionist was one of the best people which made the hotel perfect! He is so friendly, an amazing gentleman, professional and human being like one wish to find in other hotel! We want to come back to Napoli one day soon hopefully to the town dell’amore and poetry and wish to stay in Grand Orient ! I highly recommend!

Miinukset: Nothing ! Thank you

Plussat: Aamiainen oli oikein hyvä ja runsas. Aamiainen tarjoiltiin hotellin ravintolassa ylimmässä kerroksessa eli aamun sai aloittaa mukavasti auringonpaisteessa ihaillen Napolin kaunista kaupunkinäkymää.

Plussat: Keskeinen sijainti lähellä pääkatua, Via Toledoa. Viihtyisä kattoterassiravintola, josta upeat näköalat. Hyvä ja monipuolinen aamupala.

Miinukset: Pysäköintihallin löytäminen oli hankalaa - sen voisi merkitä paremmin ja ohjeistaa varausvahvistuksessa etukäteen.

Plussat: Room was lovely. Beautifully decorated.

Miinukset: Pillows were not great and staff was generally unenthusiastic. I felt like I was bothering reception while checking out.

Plussat: Everything

Plussat: the hotel is nice and has an incredible view of Vesuvius and the castle. At first they were so kind that they gave me a superior room at no additional cost because I asked them

Miinukset: the manager in charge is not friendly and receptive. The manager in charge is not friendly and receptive. I asked them to send me a package that mistakenly arrived after my check out and having the port nearby did not do it and did not even call me upon receipt

Plussat: Great location. Very nice and friendly staff

Plussat: The open spaces, high ceilings, room floors and polite staff

Plussat: Great facilities

Miinukset: The Skybar is amazing

Plussat: Location... grand decor

Miinukset: Needs a bit of TLC to upgrade the faded decor ...

Miinukset: Room 450 . Air conditioner even when turned off would wake the dead!!!!!

Plussat: Very old property

Plussat: The seaview terrasse

Plussat: Good location - about half hour walk to centre of Naples but right opposite Castle Ovo and very close to lots of nice restaurants. Very good choice at buffet breakfast. Charming and friendly staff. Easy to arrange taxis for fixed fees to tourist spots (Pompeii etc.) Lovely relaxation area/steam room/sauna/indoor pool on 2nd floor

Miinukset: Toilet flush did not work properly all week despite our requests for it to be repaired. Bedroom walls were quite thin - easy to hear neighbours conversations. Room service seemed limited to a selection from the restaurant menu. No snack type food (perhaps intentionally). We asked for a late checkout and were told it would be half rate (150 euro) charge for 2 hours or full rate for 6 hours, which seems extortionate. We eventually agreed on half rate for 6 hours but the haggling process made the hotel seem greedy.

Plussat: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Plussat: Aamiainen oli oikein hyvä samoin kuin sijainti. Olimme pyytäneet mahdollisimman hiljaista huonetta ja sitä se todella oli. Hotelli oli tyylikkäästi sisustettu ja kodikkaan oloinen.

Miinukset: Ainoa miinus oli äänekäs ilmastointi .

Plussat: Loistava sijainti. Ystävällinen palvelu. Aamiainen kuului huoneen hintaan. Lyhyt matka kävellä ravintoloihin ja baareihin. Meri lähellä. Siisti huone. Lämmin suositus. Hyvä hinta-laatu-suhde. Voisin toistekin yöpyä samassa hotellissa.

Miinukset: Aamupalalla olisi voinnut olla enemmän vihreitä vaihtoehtoja kasvissyöjälle.

Plussat: The restaurants, cafes, shops and sights

Plussat: Wonderful location and excellent staff. Our room was lovely and well equipped. WiFi worked well, great shower and bathroom, The bar was very relaxing and breakfast was excellent. After navigating the crazy driving in Naples, the bellman whisked away our luggage and took the car to the garage - what a relief. Leaving was just as easy.

Plussat: Helpful staff / room excellent

Miinukset: Bed pillow a bit hard .... small point

Plussat: This was a Hotel centrally located for most Naples attractions. It was located on the quiet side street away from traffic and general noise many other Naples hotels are afflicted.

Miinukset: Because the side Street location, it can be difficult to give directions for taxi instructions etc.

Plussat: Great location! Very cleaned and beautiful room. Good breakfast and helpful staff

Miinukset: The shower head needs a fix. No a big deal

Plussat: Great hotel in an excellent location. Staff helpful regarding restaurants etc. Would definitely go back and recommend to others x

Miinukset: Nothing

Plussat: Location. Friendly staff.

Plussat: Everything is perfect

Miinukset: None

Plussat: Excellent soundproof windows - it was completely quiet during the night despite the noise from crowded bars in the street. Central location, lively area.

Miinukset: Breakfast selection was ok.

Plussat: We stayed for one night before catching our flight home the next day. The hotel is situated in a lovely area of Naples and there are restaurants and shops very close by. The room was well appointed and the bed was really comfortable. It was obvious a lot of money had been spent recently refurbishing the bathroom as it was very well appointed. We turned up before check-in as we had taken an early ferry and were only looking for the hotel to take care of our bags so we could go for a stroll, but they had our room ready for us and let us check-in straight away, which was much appreciated. A colleague of mine, who has family in Naples, says the locals view this as the best hotel in Naples city centre. I've nothing to compare it against, but I had a very pleasant stay.

Miinukset: There wasn't anything not to like

Plussat: I will remember the breakfast on the terrace it is the best way to start the day

Miinukset: their was a bed smell in the bathroom

Miinukset: There was no porter at the door so we had to carry our baggage up the stairs and in to our rooms. There was a very disturbing noise with th ac. Our room was supposed to be a se view suite but it was not anywhere near what i expected. The shutters of one of the windows would not close. There were two rooms for breakfast , the first day it was great , it was a big room with sea view but the second and the third day , we were put in a smaller chamber and we had to wait for tables to be cleared to have breakfast. This is not acceptable hotel conduit if you pay €1700 for 3 nights. The worst value for money hotel i ever stayed in.

Plussat: The location was great! There were lots of restaurants in the area, and it was within walking distance of many interesting places to visit in Naples. Great views of Mt. Vesuvius!

Plussat: Airline was missing our luggage for 1 1/2 days. Your reception was able to provide toothpaste, toothbrush without hesitation. Gracious.

Plussat: The location is perfect!

Miinukset: Value. The water system old and does not work well. They changing photos of rooms , so when you book the room you see other photo!

Plussat: Sacrifice small accommodations for central location than this hotel is OK. Great breakfast buffet

Miinukset: Shower was really small

Plussat: Wonderful old glamorous hotel in a great position overlooking the bay and Mt Vesuvius. Beautiful room enjoying these views,decor superb. Best bed and line of our 5weeks in Italy.The room was amazingly quiet,wit fantastic light control shutters and draped(much too grand to be called curtains!) This area of Naples felt very safe

Miinukset: Totally unacceptable Wifi connection for a hotel of this standard !!

Plussat: Very nice hotel and friendly staff. Clean!

Miinukset: I could hear the room next to me because we had a connecting door

Miinukset: The bed was not comfortable and the walls were thin. A lot of noise at midnight

Plussat: Roof terrace.

Miinukset: Varying daily room rate, £333 - £457

Plussat: it's beautiful old hotel in a great location with a very friendly and helpful staff. the rooms and beds are comfortable and quiet and the wi-fi and english speaking TV options are good--my partner doesn't speak any italian.

Miinukset: our only complaint was the shower. it's a very nice "rain" shower head with a hand held wand in a bathtub with a glass panel spanning about 1/3 of the length of the tub. while the water pressure was very good, there was no seal under the glass panel so after my first shower the floor of the bathroom was flooded! (i didn't realize the water was flowing under the glass panel to the floor until i was finished). i asked to switch rooms but was told there were none available and they sent someone up to try to reseal the space between the glass panel and the top of the tub but it didn't help. from then on, every shower was not a relaxing event because we were so conscious of spraying the water away from the glass panel with the hand held shower wand(using the shower head above was not an option because water would be all over the floor again) and still we had to clean up some water on the floor after each shower no matter how careful we were.

Plussat: The view and the location , huge junior apartment suite

Miinukset: In our apartment stink was terrible , extremely uncomfortable chairs at the terrace , they should also change the hair dryer

Plussat: Location. Spacious room. Big bed. Good breakfast.

Miinukset: Rather surly breakfast waitress. Initial access to the ‘hotel’ ... intimidating and lobby entrance. ‘Am I in the right place!?’

Plussat: Juna keskustaan lähti takapihalta. Huone oli hiljainen ja siisti. Aamupala monipuolinen. Hyvät tyynyt ja sänky.

Miinukset: lifts don't extend to all floors.

Plussat: The cozy atmosphere and the space of the room.

Miinukset: I liked everything.

Plussat: Hotel was lovely, easy to find and helpful. They upgraded our room which was a lovely surprise.

Miinukset: Air conditioning wasn’t working and so was a bit hot and had to have the window open which meant you could hear the train.

Plussat: Hyvä sijainti ja tilava huone

Miinukset: Aamiaisell kaikki loppu, eikä lisää tullut. Matkalaukkuja piti raahata portaita ylös ja alas.

Plussat: Very good breakfast and location.

Plussat: Beautiful contemporary boutique hotel beside subway station. Very friendly staff.

Miinukset: Not close to the city center.

Plussat: It is in a good position close waterfront, and you can take a bus or metro to go to historical Center

Miinukset: The breakfast is sufficient

Plussat: The room was nice and the bed was comfortable. The location seemed safe enough in a city that looks pretty run down. I think it was in the same building as the train station, but the rooms was quiet.

Miinukset: The breakfast was confusing, looked like self serve then servers cone out of the back to bring coffee and tea I guess.

Plussat: The staff was wonderful and I didn’t have to carry my bags to the room, which was wonderful especially after a long trip

Miinukset: It’s not in the best neighborhood but you are right on top of the train station so you can get anywhere

Plussat: Clean and good shower

Miinukset: Poor air condition and I wouldn’t say it’s a 4* hotel, very basic.

Plussat: Staff

Miinukset: Very poor wi-fi, location felt uneasy after dusk, shower/toilet in main bedroom very poor. Area dirty & smelly rubbish everywhere on street. Wife advised by staff to remove neck jewellery before walking in area.

Plussat: excellent for us-10 minute walk from Train Station

Miinukset: It was very noisy and the bed linen was not natural but synthetic.

Plussat: Erittäin ystävällinen ja palvelualtis henkilökunta

Plussat: Clean, staff were helpful

Miinukset: Breakfast wasn’t catered for uk/Americans . Very limited. Location was next to station which was good but city wasn’t very nice location at all No mirror in the room

Plussat: We were actually booked at Hotel San Pietro but diverted to a sister hotel, Hotel Palazzo Firenze. I did not expect it when we came but they drove us to the said Hotel with the owner. They were all very accomodating. We ended up in a newer hotel feels like a Botique one but not the price and closer to the train station which is a 5 minute walk. Staff were knowledgeable and very helpful. I will recommend it to all my friends.

Miinukset: Nothing

Plussat: Location; good room, larger than most

Plussat: Breakfast very good with option of eating on the roof terrace in the sun! Location very good -only 7-8 minute walk to the main station, to the Metro lines 1 & 2 and the Circumvesuvius line.

Miinukset: On the 4th floor fine, but with a central location you need to keep the window closed at night to avoid excessive traffic noise. with temperatures in the low 20's and high humidity it can be a little sticky.

Plussat: The room was clean and the stuff was supportive ( however they did not manage to fix the issue with air conditioning )

Miinukset: The air conditioning did not work properly. It did not cool the room and the temperature was uncomfortable for sleep. The shower cabin was leaking the water so the whole bathroom floor was in paddles.

Plussat: It’s a little oasis in a very picturesque location. Close to the train station. Staff was always helpful. Good breakfast and restaurant.

Miinukset: Wifi was extremely weak.

Plussat: Everything

Plussat: Hiljainen huone, hyvä ilmastointi, pimennys mahdollisuus ja todella hyvä aamiainen! sijainti täydellinen, jos junalla /bussilla liikenteessä Italian sisällä, vanhan kaupungin reunalla rautatieasema 700m . Hotellin takaa alkaa pitkälti likaisempi alue, ei häiritse yhtään !

Miinukset: Ei valitettavaa!!

Plussat: Romeo is perfectly located in Naples, convenient to the city center and especially cruise ships and ferries. I had a fabulous dinner at their rooftop restaurant.

Plussat: Breakfast, friendly staff, location, design of the rooms and lobby.

Plussat: Ambience was outstanding, great spa, fantastic restaurants... WOW What a joint!!!

Miinukset: Breakfast w As dissappointing

Plussat: Nice staff

Miinukset: The elevator didn’t work properly. Poor service in the bar upstairs Shower and coffee machine didn’t work properly

Plussat: The staff was really helpful and everything was sparkling clean

Miinukset: The location is not the prettiest

Plussat: Hotel was nice- Modern and up to date

Miinukset: The neighborhood was terrible= Naples looked like it was rundown with crime from where this hotel was situated. The room was small and somehow, the shower opened directly to the bed. The lights in the room were on a sensor- so if you are showering and not moving, the lights shut off within 60 seconds. on my high standard, the hotel was essentially built to try and be a 5star, but failed to get there. the beds were terrible as well- 5 star hotel, i expect a queen or a king bed that is not a stiff European bed on a board. If you want a 5star luxury hotel, its not that. But it was nice.

Plussat: Simply amazing, brilliant location, superb staff, stunning spa and lovely outdoor pool with amazing views of Vesuvius, Sorrento and Capri across the harbour ... Naples is a superb City and a great base to travel from via fast ferries to explore the nearby coastal villages. An amazing place to stay and such a wonderful experience that we’d love to repeat again ASAP

Miinukset: Faultless

Plussat: Room view

Miinukset: Service at the breakfast was disorganised

Plussat: Inside was modern. Rooms were nice. Staff were very nice and helpful.

Miinukset: No view from room. Extremely over-priced. Infinity pool not always available. Satellite tv picture kept cutting out. I would be happy to stay again but for half the price we paid!

Plussat: The Romeo is an upscale, eclectic hotel, near the waterfront in Naples. The service is generally excellent, and the rooftop pool is unusual and not to be missed. The rooms are high tech, perhaps too much so.

Miinukset: The overnight shift at the front desk could use some retraining - indifference seems to be the primary attitude. Naples itself seems safe and is a vibrant city, but it sure is dirty and needs routine litter pick up and infrastructure maintenance.

Plussat: Location and amenities

Miinukset: Quite expensive

Plussat: A great hotel in the exciting and vibrant city of Naples. Restaurant is too expensive for most but breakfast is well worth buying especially as the view from the 9th floor gives a wonderful view of Vesuvius over the bay of Naples. Staff and decor make this a superb hotel. Very well placed for ferry hub to all the islands. Cruise liners berth right in front of the hotel which makes this a busy area. A taxi/bus ride from train station for Pompeii & Vesuvious - a must of course! Overall, superb.

Miinukset: Basically nothing! A fridge to store your own drinks would have been good as the mini bar was crammed with the hotels own very expensive drinks.

Miinukset: It is basically a good hotel but it is somewhat hard to find because it is located inside a huge building. But in general, it’s a great place to accommodate in Napoli. I will come here again if visiting Napoli for the second time.

Plussat: we enjoyed our breakfast every morning , good variety .The restaurants were close by and plenty of good shopping , very cheap with good brands , All the staff were very friendly and would go out of their way to help with anything

Plussat: THE RECEPTIONIST WAS ESPECIALLY HELPFUL. SHE EVEN CAME TO MEET US FROM THE TAXI. WE HAD A FULL EXPLANATION OF THE BEST WAY TO PAY AND WHAT TO SEE AND WHAT RESTAURANTS SHE THOUGHT WE WOULD LIKE TO EAT AT. SHE ALSO PREPARED BREAKFAST AND NOTHING WAS TO MUCH TROUBLE. SHE ARRANGED A TAXI FOR US TO RETURN TO THE AIRPORT AS OUR FLIGHT WAS VERY EARLY. SHE WAS MORE THAN HELPFUL. ROOM WAS COMFORTABLE AND CLEAN.

Miinukset: ALL PERFECTLY ADEQUATE. NO COMPLAINTS.

Plussat: Staff is so amazing, friendly and welcoming. Location is great. Comfy bed.

Miinukset: Breakfast... But that's always the case in Italy, so I wasn't expecting anything great anyway.

Plussat: The central location.

Plussat: Perfect location, friendly and helpful staff.

Miinukset: Bed wasn’t very comfortable and bathroom was a bit old.

Plussat: Very polite and helpful front desk staff; great location; good sized room

Miinukset: More of a hostel than a hotel: towels changed only every four days, loads of mosquitoes in room, furniture all made of exposed cheap chipboard

Plussat: Location was great right on Dante Piazza

Miinukset: Nothing

Plussat: Breakfast was standard Italian. The location appeared sketchy at first but the facility itself was very nice and the room was exceptional - it was modern and large and comfortable.

Miinukset: Naples lived up to its reputation of high crime - my phone was stolen while on a crowded bus - so visitors need to beware. I'm afraid that colored my entire stay in Naples.

Plussat: Staff were so friendly and hotel was immaculate

Miinukset: Bed was a little hard but got used to it after a few nights

Plussat: Somewhere safe, comfortable and with a great terrace if you are transiting through or using Naples as a base to explore Pompeii/Herculaneum. We stay here every year at the start/end of our holiday.

Miinukset: Its Naples but the hotel is lovely.

Plussat: The bed was so comfortable and the pillows were amazingly soft...just like clouds! I loved the rooftop restaurant!

Plussat: Love this place..the rooftop is so nice..breakfast delicious..in the middle of all shop and resto and the most anciant pizza is 5 min walk

Miinukset: Love all

Plussat: the rooftop lounge has a great view and is a nice place to sit in morning or evening

Plussat: Sijainti keskellä kaikkea toimintaa ja nähtävyyksiä

Plussat: The facilities and room were fantastic

Miinukset: Nothing

Plussat: Breakfast was really good The room clean and comfortable

Miinukset: I was forced to get dinner outside cause the restaurant was full with only two waitresses so busy. Waiting time really too long. Not acceptable.

Plussat: Hotelli on rakennettu sisäosiltaan moderniksi vanhaan kivitaloon. Kiviseinät on jätetty kivasti osittain näkyviin. Hotelli on yllättävän siisti. Ravintola on 6.kerroksessa, josta pääsy kattoterassille. Aamiaista voi syödä ulkona ja katsella samalla avaria näkymiä yli Napolin kattojen. Aamiainen on hyvä ja monipuolinen. Erikoiskahvit tuodaan pöytään juuri valmistettuna ja sisältyvät hintaan. Hotellin sijainti kävelymatkan päässä rautatieasemalta Napoli Caribaldi. Seutu ei ole sen levottomampi kuin Napolin keskusta muiltakaan osin.

Miinukset: Ainoa negatiivinen asia oli se, että kylpyhuoneen suihku oli ammeen päällä ja suojaseinäke liian pieni. Suihkuvesi roiskui lattialle.

Plussat: its location and its staff

Miinukset: the menu wa sfixed, it doesnt cahnge. Its also fixed to shell fish ie its spagetti with clams or no spaggetti - what if you are allergic to sea food such as clams - octopus ( which are intelligent creatures and should not be eaten) and squid - its those or nothing else really - menu needs to chnage and also accommodate varied tastse

Plussat: Loved the rooftop restaurant. Lovely view of the city and harbor.

Plussat: The location might not be the prettiest in Naples but it surely is smart. Close to the main train station, a few meters away from an underground station. From the hotel you can be right in the city center in under 10 minutes by foot. Staff is super nice. Modern, clean. Lovely rooftop bar with nice view and drinks

Plussat: We loved the view from the hotel and especially from both the breakfast terrace and next to the swimming pool on the roof :) The breakfast was amazing and many options were available.

Miinukset: Seriously nothing! Everything was perfect, the staff were amazing, the hotel was clean and the breakfast was beyond delicious. HIGHLY RECOMMENDED!

Plussat: Hotel was great.

Miinukset: Restaurant was terrible and overpriced. Very disappointing last meal In Italy.

Plussat: The location great. Close to almost every place that you may want to go.

Miinukset: The staff at the roof top restaurant was not really willing to serve. I had to ask for tea three- four times or had to warn them about the empty cheese plate and wait for 10 mins for them to bring the plate back. The variety of food in the breakfast was not sufficient either.

Plussat: Location and cleanliness

Miinukset: Little expensive

Plussat: We enjoyed the views from the rooftop bar. We were catching a plane out of Naples early in the morning, so we had to spend the night there. Otherwise, we would not have included Naples in our itinerary. A bottle of wine was delivered to our room as a gift (from the hotel as far as we could tell). That was a nice touch, but they only sent one wine glass with it.

Miinukset: We did not like that there was no WiFi in the room. You had to go to the lobby or pay an extra $9 for WiFi. The front desk asked if we wanted a wake up call and we agreed to have one. It is a good thing we set our phone alarm, because the wake up call never came. We needed change for 50€ and were told they couldn’t make change on the weekend. 3 front desk people told us 3 different estimates of time to get to the airport and 3 different estimated taxi charges to get to the airport.

Plussat: The beds were really comfortable and the air con intelligent. Friendly and helpful doormen and lovely serving staff at breakfast.

Miinukset: The reception staff could have been a little friendlier. They were efficient and courteous, but lacked warmth. The porters on the other hand were really lovely. The breakfast was really poor, verging on disgusting. If you like sweet stuff for your breakfast, then you are in the right place. However, if you favour something more healthy, the choice was limited and what there was, was not really edible. Needs masses of improvement. We also seem to have chosen a time when the powers that be, decided to erect and disassemble a massive crane right outside our window at 10.00 pm at night and finish about 4 in the morning. Our hopes to sleep with the window open was flying straight out of it, excuse the pun.

Plussat: The hotel itself is beautiful. The restaurants and bar attached are very nice, with good food and plenty of options. There’s a small pool and sauna on the rooftop with a stunning view. The lobby is elegant and the place feels very safe in the chaotic environment or Naples.

Plussat: Nothing

Miinukset: We've reserved the hotel in May for stay after arrival and before departure from the Naples airport. At the arrival we've everything was fine and we've enjoyed staying the the hotel. 5 days later, we've arrived to the hotel and discovered that we've mistakenly made reservation on August instead of May. It was obviously our guilty. First of all the portiere stated that we cannot cancel our reservation. We've been very tired and disappointed by the mistake and kindly asked the portiere to leave out car for five minuted in order to buy some water at the supermarket across the street but have been refused. We have not expected such a response from the hotel just got full advanced payment. It was real disappointment.

Plussat: Staff

Miinukset: Not good value for money. Very basic facilities for the rate.

Plussat: 1. A convenient location in the vicinity of Beverello port, Municipio and Plebiscito. 2. A huge and very convenient bed. 3. Tea facilities in the room. 4. The room was clean and cozy. The bathroom was fine too. 5. The reception zone is nice and I loved the bar. It was nice to work there with my laptop while sipping coffee. 6. The awesome breakfast view on the last floor overlooking the port. 7. A small but nice sauna on the last floor with two tiny roof swimming pools. 8. The WiFi signal was fine. But you have to pay for it. Not too pricy: 9EUR per a week, but still it's surprising that they do not include it into the price room. 9. The staff was great. All my requests were handled very promptly. 10. It's a rare case of a big hotel with properly fast elevators - what a delight! I loved how they functioned instead of the inconvenient cards swiped in most of the hotels these days.

Miinukset: 1. While the breakfast view and service were awesome, the breakfast choice wasn't particularly impressive. The bakery was hardly eatable in case you prefer a continental breakfast with a croissant / brioche. 2. I find the price a tiny bit exaggerated regarding the good but not outstanding facilities of the hotel. They charge extra for the Internet. There are tea facilities and tea / coffee bags, but no complimentary water is offered.

Plussat: Loistava sijainti! Hyvä siisti hotelli! Ystävällinen henkilökunta! Aamupala riittävä ja tarjoillaan ylimmässä kerroksessa, josta upeat näkymät!

Plussat: Rooftop terrace

Plussat: Definitely the view was amazing Food was nice

Miinukset: The hotel arrange to pick us up from Napoli port to the hotel very kindly. But €45 Euro! All over priced... Nice place if you don't like money!

Plussat: Hotel was lovely, great location, staff were brilliant!

Miinukset: Out jacuzzi bath in our room was broken

Plussat: Erittäin mukava ja avulias henkilökunta, apua sai ennen kuin ehti pyytää. Isot huoneet ja kylpyhuoneesta löytyi tarvittavat shampoot yms. Fantastiset näkymät Napolin yli Vesuviukselle. Rauhallinen sijainti vuoren rinteessä ja helppo liikkua kävellen keskustaan. Ylimmän kerroksen terassi/baari/uima-allas aivan mielettömän kaunis ja rauhallinen. Aamupala (erittäin laadukas buffet) aurinkoisella terassilla käynnisti päivän loistavasti.

Miinukset: -

Plussat: The property was fascinating with so much history. Great to explore. Every corner had something different and full of history and wonder. The restaurant was amazing with fantastic views and food. All the staff were brilliant, friendly and helpful.

Miinukset: Nothing

Plussat: Upein hotelli missä olemme ikinä majoittuneet. Upeat maisemat huoneesta sekä terasseilta. Uima-allas alue tosi kiva. Henkilökunta ystävällistä. Aamupala todella hyvä kuohuviinineen. Jos joskus menemme vielä Napoliin niin ehdottomasti valitsemme saman hotellin. Funikulaari-köysiratahissille lyhyt matka hotellilta jolla pääsee kätevästi keskustaan ja takaisin.

Plussat: Warm, helpful staff. The kindness of Rafaele & Antonio at front desk. Breathtaking views! Restaurant terrace Very comfortable beds Touches of the original ancient monastery everywhere

Miinukset: Nouvelle cuisine instead of Neapolitan was a disappointment & menu never changed. Electrical outlets need updating. Shower in tub was difficult & dangerous. Wish swimming pool had been open! Inconvenient location

Plussat: The room was very spacious. The location was lovely, the view from the room and the restaurant is amazing. The staff very efficient and friendly.

Miinukset: The bathroom could do with a little renovation

Plussat: An excellent hotel to enjoy Naples from. The hotel has fantastic features and a view of Versuvius. The hotel will help you with taxis and trips. Excellent selection for breakfast. 100% recommend this hotel if visiting Naples.

Plussat: Location is great and facilities were as nice

Plussat: Beautiful view and hotel. Love that they display it's covenant history. Very Italian.

Miinukset: Nothing really but if i needed to be picky pillows were uncomfortable (very big) and some staff were a bit serious, not rude but not particularly happy and approachable either. Overall loved our stay.

Plussat: Beautiful Old Building steeped in history

Miinukset: Very disappointed that the pool terrace closes on the 15th September - 2 days before we arrived and therefore their rates are a bit high No separate bar other than the Restaurant

Plussat: Wow ! What a beautiful location and what a lovely experience. Loved the pool- once you get used to the cold water it's so lovely to swim outdoors in such a scenic location. The hotel is very clean and the maitre d' of the 4th floor restaurant is excellent.

Miinukset: No tea and coffee making facilities in room.

Plussat: Large pool

Miinukset: Lack of staff, place looked like it was closed up and very dated.

Plussat: Huoneen ilmastointi oli erinomainen. Parempi kuin useimmissa viiden tähden hotelleissa. Allasalue toimi erinomaisesti ja kaikki lepotuolit olivat uusia. Ei tarvinnut varailla paikkoja etukäteen a aina sai hyvät paikat kun vaan meni altaalle.

Miinukset: Huomeiden kalustus oli hieman vanhanaikaista ja sitä voisi päivittää.

Plussat: Wonderful pool

Miinukset: Had to purchase pool cap. Silly

Plussat: Nice big pool. Bar and food by pool. Nice clean room, cold aircon.

Plussat: Staff were great

Miinukset: Hotel was far more tired than pictures portrayed

Plussat: Great swimming pool and pool area, never too busy round the pool, you could always get a sunbed. Makes a good base for visiting Rome and Pompei as both easily accessible by train, and Naples also is only 20 min by train

Miinukset: Not much in the immediate area around the hotel, but with a 20 minute train ride you can be in the shopping district of Naples which has lots of nice shops and restaurants. We made this journey most evenings!

Plussat: Breakfast is continental style so may disappoint those expecting a full English but there was plenty of variety otherwise. the local area is suburban so not much choice in restaurants although near enough to the station to walk.

Miinukset: you are required to wear a swim cap in the pool and the hotel should consider a shuttle bus, more attuned to business trade than holiday travellers.

Plussat: Very helpful staff in a lovely convenient location

Miinukset: Nothing

Plussat: Friendly helpful staff and a comfortable bed.

Miinukset: Not safe to keep window open at night because of shutters so no fresh air while I slept increased the eerie feeling of staying in a fairly empty resort. The location is a bit far from anywhere.

Plussat: Staff very friendly, peaceful, lovely swimming pool, good food and hotel room

Miinukset: Location was a little away from local amenities, quite a few steps

Plussat: As a senior sales and marketing manager with many years in hospitality, I can say I was very impressed with this property. Staff are great, it really makes any stay a memory and experience. All employees were friendly with impressive customer service, from reception to the restaurant and the pool bar, a true asset to the hotel. They were more than happy to provide information on getting around and arrange taxis. We had a later flight day of departure and they arranged a later check out then a room for us to shower in after a few hours at the pool. Our room was beautiful and cleaned to the highest standard every day. Restaurant was a little expensive but great high quality food, I highly recommend the muscles, risotto, steak and chicken dishes. Salads and toasties at the pool bar were delicious and good prices (€5-8). Metro is only a 10minute walk to visit Naples downtown only €1.30 for a ticket and 15min train ride. Arenile seafront with loungers €2-8 and the jetty to visit is a 25min walk or €10 taxi. Thermal bathes are around the corner from the hotel. There is a lovely pizzeria at the bottom of the hill, with amazing €5 pizzas but other options also. Supermarket a 5 minute walk. Make sure to ask reception on the area and recommendations.

Miinukset: Not alot to do in the area and a bit far from the seafront to walk but the Arenile is a lovely seafront with a family or adults only pool and loungers €2-8. The location is a bit far from the seafront but only a €10-15 taxi, then the metro is a 10minute walk from the hotel to get to Naples. There is a bus stop within 5minutes of the hotel, but we didn't use the bus. Restaurant is a little expensive but pizzeria at the bottom of the hill if you want to change up venues close by and can get great pizza for €5.

Plussat: Can’t beat the location proximity to the piazza and train terminal

Miinukset: The hotel was generally quiet but the people in the next room were noisy moving furniture and having loud intercourse- that wasn’t the hotels fault but affected my sleep. I would stay here again.

Plussat: Great place, good location! Clean.

Plussat: The room was clean and the bed was comfortable

Miinukset: We were given a smoking room which they changed but said it was the last one. There was a strange smell in the hotel which was similar to the smell in the smoking room we had first been given. We were told that they were going to make it a non smoking hotel and we would only go back if this was done. The breakfast was disappointing as there was almost no fresh fruit and not much selection of cooked breakfast but an enormous selection of cakes and bakery which we don't eat for breakfast.

Plussat: Located next to the train station, very handy for our trip to Pompeii

Miinukset: We had one issue that could have been resolved easily. Unfortunately the staff were reluctant to address our concerns. Customer service is poor. Whilst the front desk staff did respond to our questions and enquiries there were no smiling welcoming faces. It almost felt like we were an inconvenience when checking in and asking for directions etc. Very ‘surly’ reception team. Our room wasn’t ready when we checked in at 2.45pm, we were abruptly told that ‘check in from 2pm’ means a room could be ready anytime after 2pm not at 2pm. In summary the hotel itself is clean, offers a nice buffet breakfast and is ideally located for the train station. The staff however need a few lessons in good customer service. As seasoned travelers I can honestly say that the customer service offered here is of the worst I have experienced worldwide. Disappointing.

Plussat: Can't recommend this hotel highly enough, we stayed for 3 nights (5-8 September) it was a very special occasion for us and everything about our stay was exceptional! The hotel is great, rooms are lovely with all extras you need, We will definitely be returning

Plussat: Great location right next to the train station. It is a very busy, loud square but we did not hear the noise through the night. We had a king sized bed with a small balcony overlooking the square. There are several restaurants nearby and a few shops in the train station. The breakfast that was included was decent.

Plussat: The location is excellent - right next to the train stations - for the high speed train to Rome and the Express train to Sorrento. The room was excellent - big and comfortable bed; clean and big bathroom, great view of the mountains.

Miinukset: The noise - both from outside (being next to the train station and major road - lots of cars honking all day and night), as well as inside (you could hear the staff outside cleaning or talking or people walking on the floor above you). The rooms overall were not sound proof at all. I needed to use ear plugs every night to sleep. I tried switching rooms, but the front desk staff said it was not possible. The staff - they were not warm or welcoming - they were firm and abrupt - nothing was genuine about their demeanour. You got the impression they were there to do their job and that’s it. I felt like I was just a cog in their wheel - nothing more, nothing less.

Plussat: Erinomainen aamiainen. Sijainti hyvä. Metrolle ja junalle 100m. Hyvä sänky.

Miinukset: Ensimmäisen kerroksen huoneen ikkunat voivat olla kadulle jolloin liikenteestä melua.

Plussat: Room was super clean and very updated. Having it right across the street from the train station was a big bonus as we came in to the train station, took the train to Caserta, and then picked up our bags and took train to Sorrento.

Plussat: Breakfast was great, staff helpful, room nice and clean. It's literally directly across the street from the train station, which was perfect for us.

Plussat: Pysakointi kallis mutta turvallinen. Nopea paasy moottoriteille, ruuhkaisesta liikenteesta huolimatta.

Plussat: We had a problem with our passports, and Luigi on reception could not have been more helpful. The hotel is within easy walking distance of the station, the breakfast was very good.