The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well. I would not have written a bad review if they had spoken to me with respect.
Bed bugs!!! and management will not take ownership
There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence evidence ) .
Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.
"This family-friendly Niagara Falls hotel is located near the airport, within a 10-minute walk of Niagara River Gorge, Skylon Tower, and Clifton Hill. Fallsview Casino and Greg Frewin Theatre are also within 10 minutes. "
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Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Empress Inn And Suites By The Falls osoite naapurustossa Fallsview on 5951 Clark Avenue, ja sen etäisyys kaupungin Niagara Falls keskustasta on 0,3 km. Hotellin Empress Inn And Suites By The Falls lähin maamerkki on Niagara Falls Tower.
Hotellin Empress Inn And Suites By The Falls sisäänkirjautumisaika on 15:00 ja uloskirjautumisaika 11:00.
Kyllä, Empress Inn And Suites By The Falls tarjoaa ilmaisen WiFi-yhteyden.
Ei, Empress Inn And Suites By The Falls ei tarjoa ilmaista pysäköintiä.
Ei, Empress Inn And Suites By The Falls ei tarjoa ilmaista lentokenttäkuljetusta.
Hotellin Empress Inn And Suites By The Falls etäisyys on 11,2 km kentältä Niagaran putoukset. Hotellin Empress Inn And Suites By The Falls etäisyys on 32,9 km kentältä Buffalo.
Ei, hotellissa Empress Inn And Suites By The Falls ei ole uima-allasta.