Choeng Thale hotellia

Plussat: The staff, restaurants, property design, customer service, and beach were all wonderful. We loved the Thai restaurant and dined there a few times during our stay.

Miinukset: The pictures on the website are a little deceiving when it comes to the rooms and their views. We thought we were paying for a direct view of the ocean, but when we checked in the patio door opened directly to a view of the restaurant with very little privacy. The hotel was kind enough to move us to a different room a few doors down and it was a little better, but many of the rooms don't actually face the ocean directly. The marketing was a bit off from reality. We also didn't realize how much of a family resort this would be. If you are going for a romantic adult trip this might not be the best place to stay. If you are going with your kids it will be perfect.

Plussat: Breakfast very good with omelettes etc cooked to order. Good selection of fruit and breads. Buffet theme nights very good especially seafood BBQ at beachside location. Hotel grounds are swept clear of leaves and pine needles each day.

Miinukset: White Sunloungers were stained but were cleaned en masse after we spoke to Guest Relations Manager while he was on walkround of pool & grounds area. These are gradually being replaced by new grey sunbeds but as with existing cushions and tables they could still do with morning inspection and wipeover before use due to birds in trees.

Plussat: Breath-taking beach, not over-crowded sunbeds area with natural shade. Breakfast was also good. Staff was extremely nice. Perfect for families with young children.

Miinukset: The size of the room was a bit small.

Plussat: On a positive note, the hotel has a nice location on the beach. And there are a few good staff, generally reception staff and cleaning staff. For room service stick to the thai cuisine which was always tasty.

Miinukset: There is a reason why there are not any thai people staying with this brand hotel anymore. This hotel is very lucky to have repeat old age guests. I am sure the brand was good in its day which is what these guests remember and why they come back. If these repeat guests ever tried a different hotel they would be shocked what standard is actually available in Thailand. Seems majority of the staff have all been working at the hotel for a long time and forgotten how they should be in client servicing. Obviously no re training program. Porters and room service walk around with their hand out looking for extra tips. Pool restaurant staff playing on their phones rather than waiting on clients. Security staff asleep in their gatehouse. And when you hear the thai staff conspiring in thai language as to which old age guests they can most easily get tips from it is a very sad state indeed. Most male staff were rude, disrespectful and even arguing with my thai wife. A sign of old thai times. Old repeat guests favoured with sun beds and service, again can only think for tipping. Breakfast is a disaster area. Tables are not cleaned well between sittings meaning flies are everywhere. Tables are not cleared quick enough so birds feast on left over food leaving their droppings on the tables and chairs. Buffet food is not replenished quick enough. Too many times did I have to ask after empty pots. Too many times did I have to ask for my table to be cleaned. Too many times did I have to ask for a coffee. On my last day I truly gave up and just left without finishing my breakfast. The rooms we had booked after discussing with the dusit booking Reservation team were nothing like advised. With the lack of availability I had to upgrade to the 2 bed villa to get anything acceptable for a larger family. After moving in to the villa we found all the outdoor furniture broken and a hazard for my children which I had to ask to be replaced.

Plussat: NOT MUCH

Miinukset: The first room we got smelled of sewage all the time. Even when we were upgraded to another room, there was still a sewer odor problem in the room

Plussat: Good location, nice beach, staff ok

Miinukset: Never stayed in such an overpriced property, everything above 100 USD is a rip-off for this hotel. Old and dark rooms, aircon very cold and can't change, breakfast is poor vs 4/5* properties, bed is terrible. Would not recommend.

Plussat: Location, the beach.

Miinukset: Breakfast was poor. The furniture is quite old. Not 5 stars for sure. When we checked out , my daughter forgot to pack her electric toothbrush and left it charging in the bathroom. Next day I asked the staff to keep it that my friends can come to pick it up. But the answer was that they didn’t find anything in the room. It’s a pity that such kind of things happen in 5 stars hotel.

Plussat: The beach near the resort is a walking distance and perfect for couples and families to unwind and relax. The room allocated to us was amazing with laguna view which was private and amazing. Buffet breakfast was good quality.

Miinukset: The reception staff can through briefly the hotel facilities upon check-in.

Plussat: Nice , but not 5*. Grounds well Maintained

Miinukset: Pool gets a lot of shade and not much sun , breakfast is too expensive at £20 per person , not in keeping with Thailand prices. A bit far away from local restaurants

Plussat: front of sea, with acmes directly to the beach, cannot swim but very nice place to relax, room very big and breakfast plenty of food international and asian

Miinukset: no thai dishes at the restaurant close to the swimming pool only international

Plussat: The staff were nice and helpful

Miinukset: Free internet only in lobby. My room is far away from lobby.

Plussat: The pool area and surrounding gardens were amazing. Awesome breakfast.

Miinukset: Rooms too small, dated and overpriced. Hotel could not provide requested bed type. Free internet only in lobby.

Plussat: Fabulous location, beach goes on for miles. Service and friendliness is second to none.

Plussat: The staff were fantastic, as was the hotel.

Plussat: room layout was excellent, good views. staff were helpful and quick to respond.

Miinukset: pricey

Plussat: I stayed with my family at the resort and we all had a great time. May it be the rooms , the staff, the food, the spa , the swimming pool etc all was great. The resort is a great family retreat and worth each penny.

Miinukset: No, we found everything upto the mark.

Plussat: Great staff, beautiful food and property. I definitely recommend the palm seaside for dinner and sunset cocktails.

Plussat: The great pool area, the nice rooms, the service, the spa

Miinukset: The price

Plussat: Great hotel we loved it

Plussat: Wonderful staff. The room was gorgeous and impeccably clean. We had one issue with the hot water and it was fixed immediately. The staff could not do enough for you. The Beach Club was terrific and a great additional attraction which added variety. It made the holiday very special and I would strongly recommend it to anyone.

Miinukset: The restaurant food lets the hotel down a little. Catch is much better to eat at.

Plussat: Break fast was fine and service very friendly and effcient

Miinukset: Hotel needs an update/upgrade. stayed many times and am a great Fan. But with your new hotel next door beach up and running . Its clearly state of the art. So rooms need a little love and upgrade. Pool is excellent. Deck c haire are really old and beaten up.Just honest feedback

Plussat: This place was incredible. Top notch service and just stunning.

Plussat: Amazing facilities and the staff are very nice and helpful

Plussat: Staff are incredible

Miinukset: Perfect

Plussat: We chose not to have breakfast at the hotel, as it only offered buffet option, which encourages overeating and waste. It was also overpriced and based on overseas costs. We chose to go to a couple of local cafes which had good options and value for money.

Miinukset: we chose transport from airport through the hotel. Great service, however at 2-3 times the cost of local taxi. We returned to the airport through local taxi.

Plussat: From the style to the staff, amazing throughout!

Miinukset: Unfortunately not on the beach but having the beach clubs with a free shuttle bus made up for it

Plussat: - the very friendly and thoughtful service staff at the oriental spoon (you have great staff!!) - the gorgeous and spacious rooms - the bathroom! lovely... - the quality of the toiletries - the fantastic pool access

Miinukset: - the lack of ramps at the reception area (my husband and i had to struggle with carrying our baby's pram up and down steps everytime we went to breakfast, went out etc...a little tricky esp in the pouring rain) - the lack of baby changing facilities in the public toilets

Plussat: Lovely hotel giving a feeling of luxury yet with elegance and style and not lavishness. Stayed there for quite a time,over a week which started during rains season ending so we had few drops.Later on weather improved drastically and we went to Surin beach daily. Hotel itself is a perfect sport for couples seeking romantic hideout,rooms are spacious (ours was upgraded to a spacious studio which I read is a common practice for long time visitors). Anyway.best money I spent on a hotel in a time,everything was just perfect - the place,the food (Oriental Spoon is not cheap but boy they cook well). Tips - if happen to be there on Sunday don't miss the lunch brunch,worth every cent spent.Also get the membership card (red one) and punch it.

Miinukset: Actually nothing,all was perfect.

Plussat: excellent service, very relaxed environment

Plussat: Beautiful design, tranquil and close to the beach. Very nice staff, good food and excellent location.

Plussat: Welcoming and reception really spectacular, rooms were spacious and very comfortable, everything was perfect!

Plussat: Facilities were excellent and the staff were very helpfull. Nice sized room

Plussat: Everything was just perfect , I would like to thank the whole crew for giving everything to please us during our stay , Defenitely coming back again , Twin Palms is lonely at the top for service , design and care

Miinukset: price of beach chairs = 1000 baht , just next to it you pay 100 baht , for the four of us together that makes a huge difference !

Plussat: ihana luxus hotelli, kaunis, ja tyylikäs .kiva oma rantaklubi ja ystävällinen henkilökunta skä hotellissa että catch beach klubilla

Miinukset: hotelli ei ole rannalla

Plussat: KIND PEOPLE, NICE ROOM & POOL. GRATE FOOD!!

Miinukset: NOTHING.

Plussat: Luxury room, contemporary and ultra-modern decor, plush fixtures, lovely private pool, super comfortable bed. Nice restaurants. Beautiful beach club. Great service staff !

Miinukset: Hot water in our bathroom was erratic, and failed on two consecutive days. took more than one hour to rectify. Roof terrace pool was nice, but lots of traffic noise and construction noise (drilling, etc)

Plussat: When we left, two of staff were so friendly to see us off. I felt to leave my family behind.

Miinukset:

Plussat: Resort environment, large villa, facilities, I could park my car near my villa.

Miinukset: First off all I would not write a negative review unless many bad things happened and keept happening. Old furniture some wood parts looks 30 years old, interior needs renovation, broken side tables. had special requirement asked 20 days ahead, no one checked that! The previous visit they told me sorry you have to request this ahead of time! jacuzzi heater not working. Smelly robes. Shower water leaking from the bottom. Shower water heater temperature oscillate! A minute hot then a minute cold! This was noticed in a few visits in the past 10 years to this resort. I am coming for a vacation, I can't keep complaining while in vacation, I would rather stay in a resort ready for me.

Plussat: Nice villa, great service, fantastic pool, the best breakfasts

Miinukset: Not comfortable seaside beach, Not really professional therapist of Thai massage in overpriced SPA.

Plussat: Breakfast was fantastic. Service were great.

Miinukset: Grand 2 bedroom pool villa was not up to their standard. Villa was full of Mosquitoes, inside and outside . Jacuzzi tub was dirty, slime in the tub. Tiles in the pool were sharp and missing some pieces around the vent , got a cut from it. A mouldy smell in the master bedroom.

Plussat: beautiful and excellent resort to relax - very good breakfast - friendly staff - good free bicycles - beautiful beach

Miinukset: The beach needs some refurbishment

Miinukset: They let people out to the pool and they occupied almost all the deck chairs were free two in a very bad place when we asked to be allowed to use for free the paid ones that are in a good place because we are hotel guests not allowed and because of that we will never come to this hotel again. We still gave a good grade, although because of this gesture they deserved a very bad grade

Plussat: Our first trip since lockdown and it was fantastic. Absolutely no complaints due to the impeccable resort, superb staff and delicious food. Nice local beach bars 5 minutes away if you need a more relaxed vibe.

Plussat: The property itself is fine; a little worn but overall it is fine and in a great location on the beach. The interlinked laguna is great, as it gives you easy access to the Dusit and other locations, where you may choose to eat rather than at the Outrigger. I was dubious about other reviews as most of them all rate the breakfast...unusual thing to continually rate...but it is hard to rate when you have to explain to the chef how to cook an egg...I joke you not...and they still get it wrong...continually over an 18 day stay...

Miinukset: The restaurants are very basic; the lobby restaurant has no atmosphere and the staff are very poor, orders are incorrect, you wait an age for average food, it is hard to order a drink. Metzo is overrated, I have no idea how this place received the reviews it has, with poor quality of food and worse service. Thankfully the Edgewater outlet has better staff and they do try to make your experience better. There are limited business facilities if you need to work and are charged THB 5 per page for printing. The front desk also hound you for a security deposit...on arrival we provided THB 28,000 and then we were asked again and again for continued increases...what happened to paying on departure...The staff do not know how to deal with issues particularly well; a small child vomited in the main pool and it took over 30 minutes for them to action anything...which then involved a hotel trainee following the 'vom' around the pool...with a kids sandcastle bucket...on another occasion, a child had a number 2 in the kids pool and after the guard had fished out the accidental jobby, they continued to let patrons use the pool...when asked about their protocol, they informed me that the pool would be cleaned after dark...which was 6.5 hours from said accident...the list is endless...lovely location, just really poor on all the other elements sadly...would choose to stay at one of the other hotels nearby where you use the same beach and have access to the local area.

Plussat: lovely and beautiful hotel, friendly and helpful staff, great breakfast, wonderful restaurant, amazing beach and decent rooms. perfect for families and couples - silent rooms are faced to the lagoon or beachfront

Miinukset: shuttle bus to the next village operates only 4 times a day. it‘s only 20 minitues walk but if you are injured you have to pay 400 baht back and forth for a really short ride

Plussat: Location & facilities

Plussat: Great value for money. Perfect for kids with the club for the younger ones and pool slide for all day entertainment. Great to walk onto the beach for other restaurants, massage etc.

Miinukset: Rooms still a bit rustic but guess reflective of the price.

Plussat: Thank you all the staffs for the lovely welcome specially front office khun Ked for the warm welcome and good taking care, the room is nice and location is perfect

Plussat: Rauhallinen hotelli upean, pitkän rannan parhaalla paikalla. Vieressä kivoja rantaravintoloita.

Plussat: The garden was beautiful. I liked about kid’s room which allows our daughter could crawl around. Staff were generally nice.

Miinukset: Food needs to be improved. Thai restuarant was expensive compared to local ones and taste was not impressive. Same goes for the breakfast. At least not the quality of 5 star hotel. Bathroom tub and the wall need refurnishing. Pinkish spot everywhere between the tiles. I did not used tub at all because of that.

Plussat: Hotel is very nice, breakfasts were really really good. Very wide range, from european to japaneese. And everything was fresh. Coffee was good. There was big child playground and it was very good equipped. One swimming pool with sand for kids - perfect. Room was very nice and everything was about that.

Miinukset: Food in the hotel was very expensive, there is only one beach bar serving normal-priced food. if it would be much more better than at the beach - the high price would be ok, but the food in hotel was not better than at the beach. You won't find closer than 2,5km thai thai restaurant/street food which was quite dissapointing. The beach pool wasn't free of charge for the hotel guests - You had to pay 1500bht/person to be at the pool (all that money You could spend on beach bar by the pool, but it was not ok for me that the hotel made it that way). It wasn't told anywhere at the booking.com offer.

Plussat: Beautiful hotel, lovely setting, breakfast was really lovely. We got upgraded to a Loft Room which was amazing, so much so that I have re-booked to stay again.

Miinukset: Nothing

Plussat: The location and the veiw was very good

Miinukset: The room was not as good as in the pictures. It needs renovation and it was not as clean as expected. Also there are a lot of insects and lepers which was very very bad

Plussat: we stayed at a pool villa has excellent comfortable facilities. service is simply great

Miinukset: breakfast is very far from villas and very crowded

Plussat: Overall it was a really nice Hotel to stay at. The people working there were all extremely friendly and helped you the best way they could! The beach was amazing! White sand and clean water. And the room better than I've expected with direct excess to the pool. We will not forget that amazing time!

Miinukset: If you are looking for some entertainment in the evening, this may not be the optimal choice for you. If you wanna relax it will suit you very well. The food was really expensive, eventhough it was of good quality. We went to the beach bar at the evening to have dinner. Would recommend that!

Plussat: Staff, breakfast, kids world, activities for kids

Miinukset: Hotel is not a beach side

Plussat: Very family orientated so perfect for our 7 year old daughter

Miinukset: It is really run down, rooms are old fashioned, beds are very uncomfortable, not enough sunbeds to accommodate all the guests

Plussat: Very family friendly, very friendly and accomodating staff, great service

Miinukset: Nothing

Plussat: Staff try to organize good service and most of requirements they finally satisfy. 2 russian-speaking Ladies. Kids and 5 y.o. liked the hotel so much. Elder boy and me liked waterslides. Excellent WiFi. Surin beach!

Miinukset: Too many people on breakfast, hard to find baby chair. Too long to wait for dinner a-la-carte. In afternoon our kids are sleeping but it was too noisy in our pool-view room from animation music. On the other hand we slept well, because after hot and sea noise doesn't matter so much )

Plussat: Sijainti. Huone altaan vieressä. Riippukeinu.

Miinukset: Kovalla pauhaava musiikki ja biletys. Family suite huone oli liian pieni 2 aikuiselle ja 2 lapselle.

Plussat: Great facilities for kids and families, the pool, cinema and kids club. The staff were very helpful and the service was excellent. I asked for a late check out as we had an evening flight and they were very happy to help.

Miinukset: The breakfast area was very busy during our stay.

Plussat: Surin beach

Miinukset: Hotel for family with children

Plussat: Todella viihtyisä puutarhamainen uima-allasalue liukumäkineen, täällä riittää lapsille touhua. Lapsille oli järjestetty kaikenlaista kivaa ohjelmaa. Surin-ranta oli ihan lähellä.

Miinukset: Mainosvideo pyöri jaktkuvasti lasten puuhapöydän takana liian kovalla äänellä. Muutenkin aika kova hälinä joka paikassa, varsinkin aamupalalla.

Plussat: The activities for the kids were awesome and the staff were friendly and made the kids feels good

Miinukset: I was disappointed with the way the prices were presented. It was completely misleading to see - say 250 Bat for mohito at the pool - and then find out that in fact it’s +20% because VAT and service charge is added on the top! And despite service charge was charged, It occured couple of times that staff were not returning the change assuming a tip was given.

Plussat: Lapsiystävällinen hotelli.

Miinukset: Hintataso. Esimerkiksi juomat ilmoitettiin ilman veroa ja palvelumaksua. Esim. os juoman hinta oli listalla 290 bahtia, niin loppuhinta olikon 370 bahtia. Muutenkin hinnat olivat turistihintoja ( 6 jäätelöpalloa 15 €).

Plussat: Laaja ohjelmatarjonta lapsille, pääasiassa pienemmille sellaisille. Aamupalalla hyvät valikoimat. Allasalueet sekä huoneet siistejä.

Miinukset: Huoneissa ei minkäänlaista äänieristystä. Kaikki äänet allasalueilta kantautui huoneeseen. Tyynyt aivan järkyttäviä hiekkasäkkejä. Hotellin palvelut ja ruoat melko hintavia.

Plussat: Breakfast buffet is very good and has many choices. The service is excellent

Miinukset: The swimming pool is small

Plussat: The staff were friendly and efficient. Restaurant and bars excellent.

Miinukset: Outdoor areas, especially pool area and pool lounges, could do with a clean. Was advised only place I could smoke was at the bar - not a bar person. I always get a non-smoking room as they usually smell of previous occupants smoking (not an inside smoker myself) but would have been nice to be able to smoke on the balcony.

Plussat: The Staff , the location, and the tranquility, the local restaurants and food, the beautiful beach, 5 min walk through the park. the breakfast

Miinukset: The hotel did not has its own private beach, but its only 100 bat for a chair no big deal 3 USD, No beach Bar !!! But close by the twin palms beach bar

Plussat: Great hotel, good location, excellent food.

Miinukset: Over-marketing of the Marriott Vacation Club membership

Plussat: Very nice location. Perfect beach. Very suitable for families with small children. Nice pool area. Good breakfast. Fantastic staff.

Plussat: Cleanliness of the room and Kid's World was a great blessing to my family. My wife appreciated the cake on her birthday. That is very thotful and nice. The staff were friendly and courteous. I sense honesty esp when I misplaced my digital camera in Kid's World and yet it never left where I had misplaced it. The staff at the poolside bar was prompt to respond and very friendly. Well done!

Miinukset: Breakfast was predictable and the taste of the food can be improved.I do sense that the mood in Phuket is down maybe because of the economic downturn, troubles in Bangkok.nation, tourist traffic down,etc. My wife did comment that the service staff were preoccupied and were not as sparkling in renowned Thai hospitality. We understand and we are praying for your nation and people.

Plussat: The slides and the dvd player in the room for my kids

Miinukset: had a bad experience after checking out when i returned to pick up my bags

Plussat: The hotel facilities was very good and new. The hotel staff are very nice and friendly towards us.The facilities there were very new and also there are a lot of children facilities like the children world and the fun pool where there are two slides. There is a beautiful beach which is a stone throw away where my family could relax.

Miinukset: location was a bit far from the centre and patong beach but everything else were fine.

Plussat: Amazing staff and atmosphere, all staff were so kind and helpful - couldn’t do enough. Facilities were beautiful and the buffet breakfast spread sss exceptional!

Miinukset: Could have been more vegan or vegetarian options across the restaurants in the resort. Although all restaurants were facilitating to dietary needs or requirements and were very happy to adjust menu options.

Plussat: Wonderful location and wonderful Resort! Staff exceptional! The restaurants were overpriced a bit!

Plussat: Amazing hotel ! Congratulations to the staff. Everybody was so kind ! High quality service. The location and the view are fabulous. We had wonderful moments there with my family. I hope sincerely to come back

Miinukset: The Japanese restaurant is really to expensive and not justified

Plussat: Loved the location in a quiet bay. Our room had more of an elevated garden view, but still felt traquil and luxurious. The service from check in to check out was top knotch all around and the food — especially the breakfast buffet — was excellent and expansive.

Miinukset: The downside of being in a quieter part of Phuket is that it's a bit challenging to call cars and taxis. Expect to pay higher prices as cars will charge for the journey to get out there to pick you up. Overall, I do think it's worth it to be away from the hustle and bustle of the rest of the island.

Plussat: lovely pool villa, the private pool was good size! Love the breakfast, facing the sea, with morning sun, good spread of western and asian variety, just too many little pots which i find it wasteful :) Nice quiet beach with lots of privacy, and love the beach bar too!

Miinukset: All day dining should improve on variety of choices since nearby eatery needs to travel out.

Plussat: The cleanliness. The relaxing atmosphere. The attention to detail. The warmth and attentiveness of the staff.

Miinukset: Far from restaurants and bars. Can become expensive to go to new places for food and drink. Easily solved with a scooter rental.

Plussat: Erittäin runsas ja monipuolinen aamiainen. Jopa kaurapuuroa oli saatavilla, vaikka siihen ei edes odottanut Thaimaassa törmäävänsä. Hotelli oli iso ja siisti. Huoneet myös siistit. Käsidesiautomaatteja useassa paikassa. Isot allasalueet. Jos hakee helppoa rantalomaa siistissä hotellissa niin tämä on se paikka. Paikalliseen keskustaan pääsee kävelemään kätevästi rantaa pitkin. Hotellia vastapäätä on hyvä ravintola, Sugarcane.

Miinukset: Miinusta ainoastaan siitä, että isossa kansainvälisessä hotellissa katoaa paikallisuus. Turisteja myös paljon, koska hotelli on iso. Ruuhkaa ei aamupalalla kuitenkaan syntynyt.

Plussat: Perfect

Plussat: Sijainti on mahtava aivan rannalla. Useita altaita,jotka ovat siistejä. Koko perheelle runsaasti aktiviteetteja sekä hotellialueella että rannalla. Lapset erinomaisesti huomioitu monella tapaa (lastenkerhot, leikkitilat, askartelumahdollisuudet,minidiskot ja Lollon&Bernien vierailu useita kertoja päivässä). Lapsille myös ilmainen buffet ravintolassa sekä lounaalla että päivällisellä. Huoneet tilavia. Aamiaisbuffet erittäin runsas.

Miinukset: Hotellialueen lähellä ei ole kovin paljoa muita palveluja.

Plussat: Lapsille oli runsaasti laadukasta ohjelmaa ja tekemistä. Lisäksi uima-altaat ja sijainti rannalla olivat täydelliset. Huoneessa oli kunnollisen kokoinen jääkaappi, mikro, vedenkeitin, astioita ja mahdollisuus tiskaamiseen.

Miinukset: Huoneiden siisteydessä oli toivomisen varaa. Lisäksi huoneissa oli hyönteisiä (hyttysiä tai luteita), jotka pureksivat useampaa perheenjäsentä. Huoneemme sijaitsi myös niin, että viereisen rantabaariin discojytke ja öiset ilotulitukset häiritsivät herkempiunisia osana öistä.

Plussat: Excellent location on the beach

Plussat: Ihanat allasalueet. Todella paljon aktiviteetteja lapsille. Ihan täydellinen perhehotelli. Sijainti ihan rannalla. Rauhallinen alue. Aamupala ihan ok.

Plussat: Very good breakfast. Lots of facilities for children, big pools and beach with many restaurants.

Plussat: Superb beach, nice pools, very polite staff. Managed by Scandinavian management, most customers were from Scandinavia.

Miinukset: At the evenings around 9-10pm there was a smell coming out from the kitchen drain.

Plussat: Loistava sijainti rannalla ja monipuoliset altaat. Huone viihtyisä ja kunnon peitot.

Miinukset: Ilmastointi oli kovaääninen ja aiheutti vetoa.

Plussat: Sunwing is super relaxing with friendly staff and great facilities. The kitchen has all you need and everything is well thought out. Comfy beds, aircon wasn't noisy and room was cleaned daily. Communal areas very clean and well looked after. Breakfast very good. Having the mini mart onsite was invaluable travelling with 8 kids in total including 3 infants. The bigger kids bought snacks and inflatables. Swim nappies and nappies, some baby food available too. The power sockets are thai ones so make sure to bring an adaptor if you want to charge anything. It's a 20 minute walk to Tesco Lotus and the night market. Short trip to Laguna also. I liked that the staff were very relaxed and left you to it, no whistle blowing at kids in the pool and we could take drinks and snacks down. Short walk to Bang Tao village with more restaurants, Mini Golf which the kids enjoyed is 10 minute walk away.

Miinukset: The kids club was being renovated and only half of it was open, which was a shame but kids still enjoyed the play area outside and what they did have available indoors. Only one restaurant open but we ate outside the hotel except for breakfast, Sugar Cane and Pine Tree across the road both fab. Especially Pine Tree for kids, grassed area, good highchairs and lovely fresh food. Short walk to Bang Tao village with more restaurants, Mini Golf which the kids enjoyed is 10 minute walk away.

Plussat: Isot huoneet,hyvä ranta,paljon uima-altaita,hyvä palvelu,hyvä ravintola,hyvät vuoteet,ei juoppoja turisteja.

Miinukset: Kova iv:n meteli huoneessa, hotellin tekninen taso ja viimeistely heikko,huonot kulkuyhteydet,henkilökunta puhuu huonosti englantia,askeettiset yleistilat,myymälä heikko,huono siivous, torakoita huoneessa,respa sekoitti usein asioita ja viestejä,huono internet

Plussat: Respan henkilökunta, uima-allas alueet,rannan läheisyys,lapset oli huomioitu hyvin,ohjelmat ja muut

Miinukset: ravintolan henkilökunta omissa oloissan niin illalla kuin aamupalalla ei normaalia thaimaalaista hymyä/ystävällisyyttä (ensimmäinen kerta minun matkoillani 1995-2010)

Plussat: Nice hotel, good facilities, although didnt know it all activities for kids would be run in Scandinavian!!! There is a nice restaurant just outside front gate called The Sugar Cane, great Thai food and kids menu, recommend you eat there at least one night. Also in hotel Fino was very nice restaurant. The La Tasca buffet was OK, but nicer to eat local stuff outside hotel and much cheaper, unless you are all inc.

Miinukset: Nothing in way of English activities for kids, which they were looking forward to.

Plussat: Very family friendly, with excellent facilities for children. The location directly on the beach makes in very convenient to switch between pool and beach.

Plussat: Where dreams come true, we had the best honeymoon, mainly due to hotel being empty

Plussat: Huippusiistit huoneet (meillä oli allaspääsyllä), aamupala erittäin hyvä, palvelu ystävällistä

Miinukset: Keskellä ”ei mitään” mutta sekään ei pahemmin haitannut kun olimme valinneet kohteen tarkoituksella täydelliseen rentoutumiseen Karonin ja Bangkokin välille.

Plussat: Excellent location. Dream beach club was fab. Food was amazing and generally all the staff were pleasant and kind

Miinukset: Not there long enough. Beware of the do not disturb sign as it is like a light switch so sometimes you don’t know it is on or off meaning the room may not get serviced

Plussat: Pool and all of the area including sun beds and seats in pool, pool bar The breakfast was amazing

Plussat: Hotellialue rauhallinen ja siisti. Hotellista kuljetus rannalle 20 min välein. Ravintola viihtyisä, vaikkakin hiljainen.

Miinukset: Hotelliin tullessa tai hotellista lähtiessä, voisi drinkin. Mielestäni hotellista puuttui drinkkibaari. Allasbaari ei korvannut sijainniltaan sitä.

Plussat: Viiden tähden palvelu. Hyvä aamupala, siisti, ystävällinen henkiläkunta.

Plussat: Breakfast was good if you like Thai food. European food was average.

Miinukset: Transparent walls at bathroom.

Plussat: This hotel is really great. The pool is big and looks just as good as the photos - it has huge sunbeds round the edge, lots of space for everyone and the pool never felt crowded or too busy. The pool bar is also a nice touch - and the 2 for 1 cocktails! The room was perfect, couldn't fault it. Huge bath and big comfy bed - modern and bright furnishings. The service was 5 star at all times and the breakfast was also good!

Miinukset: Unfortunately the location is not great. You are kinda in the middle of nowhere and although you can get a free shuttle to the beach club, it's not the best (very loud music and not the greatest vibe). Taxis are also crazy expensive around that area for some reason, as are all the restaurants... it's a bit weird! But this hotel would be great if you just want to chill in the sun and not do much.

Plussat: It's clean and the pool is great, but everything is overpriced so a bit tough to enjoy.

Miinukset: Sketchy pricing business. They advertised pool drinks as 320 baht, which in itself is already very expensive for Thai standards. At checkout we find out it's not even the final cost, but they slap on service charges and taxes until you actually pay 396 baht for the drinks. Not only is that over 11€ a drink, but also came across as very scummy. Lucky we only stayed there one night before flying out, I'm not sure what other hidden charges they might have had.

Plussat: Room was modern, clean and spacious. Staff were excellent and courteous. It felt like 4 star +

Miinukset: Food and drink at the resort was very expensive i.e bottle of evian water at the beach resort was £6. Free lift to the beach but once your there they screw you. Wine at dinner ( one of the cheaper wines )was 1800 bhat or £45 at current rates. There is a seven /eleven 50 yards away selling wine for 600 bhat or £15 but the resort will charge you 500 Bhat corkage.

Plussat: The hotel was exceptional. The facilities well maintained the staff extremely helpful arranging tours transfers nothing was too much trouble .The restaurants were of a very high standard. Buggies transferred you on site which was efficient

Miinukset: Nothing

Plussat: Pool Villa, breakfast, maid service and all the staff.

Miinukset: Drink prices are expensive but assume that is all the tax on them.

Plussat: Leaving that shitty hotel

Miinukset: I'm not sure if its booking or the hotels fault, but we had a bait and switch where we didnt get a villa with a private pool even though we used the private pool filter on booking.

Plussat: Great breakfast choice - good veggie options. 360o Bar was wonderful in the evening - nice tapas.

Miinukset: English Breakfast tea lacked flavour

Plussat: a very good top end hotel to stay for a longer time daily free shuttles to the sea and the village excellent top end breakfast beautiful 360° bar with marvellous sunsets very clean and beautiful pool villa with excellent afternoon tea

Plussat: Amazing Breakfast and very friendly staff. everything is excellent.

Plussat: Ocean view villa with pool was fantastic for space, facilities comfort and privacy the pool was lovely. Staff are very friendly and professional. It’s a hideaway sort of place, quite hilly but golf buggies always available . The food is very good in all restaurants. Local beaches are great , free shuttle to beach and supermarket every other hour. Loved it .

Miinukset: It’s out the way so not much else around without transport

Plussat: Yksityisyys omalla uima-altaalla, vaatteita ei tarvita ja näkymät ovat hienot.Huoneisto on todella tilava ja siisti. Palvelu hyvää ja nopeaa. Ilmainen kuljetus Layan Beachille ja takaisin. Ranta oli rauhallinen ja siellä oli vähän ihmisiä.

Miinukset: Liikkuminen hotellin alueella vaivalloista. Shoppailua ei ole, koska hotellialueen ulkopuolella ei ole mitään, aina on tilattava kuljetus ja se taas maksaa. Suurinosa henkilökunnasta puhuu huonosti englantia.

Plussat: Located on a private beach that was immaculate. The hotel grounds were beautiful and non-intrusive

Miinukset: Food and drink very expensive and breakfast was not great for a 5* hotel.

Plussat: The private beach and watersports amenities were amazing! Sunset by the beach is gorgeous.

Miinukset: Breakfast wasn’t great - breads were too dense, pastries were stale, juices were watered down. I looked forward to an amazing spread to start the first day, but it was just disappointing.

Plussat: Absolutely beautiful hotel. The staff were superb. Pool, pool bar and beach together were absolutely phenomenal. Could not recommend this place highly enough if you want a relaxing weekend. Breakfast was the icing on the cake.

Miinukset: Spa is very expensive.

Plussat: natural feel of nature and beach

Miinukset: the privacy in rome

Plussat: Stunning beach, beautiful area, nice cottage style, clean. Quiet. Great breakfast. Good Thai food restaurant. Attentive staff.

Miinukset: Long wait at the restaurants sometimes.

Plussat: Exceptional beautiful beach

Miinukset: The quality of food could be improved in the Restaurants. There are a lot of steps if your room is high up on the hill

Plussat: Lovely location,staff very helpful & friendly,very good breakfast.

Miinukset: We stayed in a hillside room,& thought it was very tired,though the bed was comfortable.Lots of steps to access the room.

Plussat: The location of this beautiful property couldn’t be better! Overlooking a private beach , it was just a hop and skip away from the sea . Loved the intimacy and the proximity to the sea, the cozy cottages and the access to free water sports from the Surin’s beach house. The service and the buffet breakfast were also excellent . Perfect for beach bums and those who want to snorkel as there is decent snorkelling a long tail boat ride away. One of the most fantastic beaches and properties I’ve ever stayed at .

Miinukset: I can’t say I didn’t like anything but perhaps more authentic Thai food! Also difficult to find decent options to dine close to the hotel.

Plussat: Wonderful location, very comfortable rooms, great beach and complementary sports. Staff was friendly, just the right amount of people. A place to recommend.

Miinukset: Dinners were good but food in general was not consistently excellent.

Plussat: The private beach at Surin was excellent + staff of the hotel available for any assistance always

Miinukset: A lot of stairs especially when I have to manage my daughter and baby troleys

Plussat: The place is fantastic...Location is very good... I recommend this very much to couples who want to be in an amazing location in the quiet...and yet 20 min away in a taxi from the live music and crazy life of night life

Miinukset: Loved everything

Plussat: It's proximity to the beach is fantastic and the breakfast was quite nice too!The staff were courteous and friendly.

Miinukset: The hotel is very dated..We have stayed at other hotels on Surin beach for the same money and the standards were a lot higher.It was not what I expected of a Chedi group hotel..or what I would expect of a hotel of that price in Thailand.Thankfully as it was low season we were upgraded to a superior cottage but had we remained in the hillside cottage I think we would have been aswell off to have stayed in The Twin Palms or The Manathai as the proximity to the beach would have been the same.The hillside cottages are litterally that...cottages on a hill set back from the beach,reception and all the facilities.

Plussat: The staff were extremely friendly & helpful and most spoke english very well, which made life easier. Upon arrival we were upgraded to a Deluxe Villa closer to the beach at no extra cost. Every evening the bed was turned down & homemade cookies left in the villa for you. The most amazing thing was on the day we checked out. (Check out was 12pm & our flight was at 6.30pm.) The staff securely stored our bags, arranged transport to Patong for some last minute shopping and then offered us the use of an unoccupied villa for a shower to freshen up before our departure (which was a godsend, considering how hot we were after shopping). No resort in Australia would ever offer you that kind of service (no matter what star-rating they were).

Miinukset: My husband did complain alot about the extensive number of stairs we had to climb between our Deluxe Villa and the restaurants, pool, beach, etc. So I had to keep reminding him that the villas were set into the hillside for the fabulous view. Even though the food in the hotel's restaurants was wonderful, it was alot more expensive than other places that we'd been in Phuket.

Plussat: The tranquility, the private beach, the positive and fair staff

Miinukset: The deluxe room is a bit too small, and the light come in in the morning through the "bathroom-windows".

Plussat: The beach was beautiful and tranquil. The resort was very quiet.

Miinukset: The bungalows were situated on a steep hill. You had to climb high stairs to get anywhere in the hotell or your room. Not what you want to do in really hot weather with children.Did not like the poolarea. The hotel was a bit run down. Not worth the money!

Plussat: - cassia has a high building which allows the guest to see the view - the room contains the small kitchen including the microwave - near the beach - great price

Miinukset: - The loft suite has the stair which is not convenient for children and elderly people

Miinukset: Reception desk not helpful Nor flexible. Everything is self serviced. More an apartment than hotel.

Plussat: The room is so comfortable with its nice decor, functional kitchen, soft bed and pillows and overall cleanliness. The Lagoon and beach view from our room is just so relaxing. You can easily walk to the beach, which is perfect for swimming and just plain strolling. I would definitely pick this place again if I visit Laguna Phuket.

Miinukset: There weren't many people to mingle with as Phuket is currently only catering to domestic tourists so expect fewer people but If you like to see a quiet Phuket and you are currently in Thailand, this time would be perfect to visit.

Plussat: It is amazing modern place whith very nice and big and clean rooms. Very comfortable. The location is prefekt. Breakfast was good. There are shuttle busses to ga the centre, around Laguna and boat shuttle to the beach, wich is very close. That' s all was prefect for us.

Plussat: Really nice hotel, great service

Miinukset: All good

Plussat: It is amazing modern place whith very nice and big and clean rooms. Very comfortable. The location is prefekt. Breakfast was good. There are shuttle busses to ga the centre, around Laguna and boat shuttle to the beach, wich is very close. That' s all was prefect for us.

Plussat: room design, view, location convenience

Miinukset: restaurant utensils are not cleaned well, always sticking leftover food residue over. understaff in the F&B location. food is not replenished sufficiently in buffet.

Plussat: The decoration and the common space are very modern and clean! The facilities are plenty for everyone around the pool and the lobby The staff is really friednly and very helpful And the room is quite spacy! Last is the good shower with a really good hot water is perfect before bed!

Miinukset: The check in process was a little slow as the housekeeping took a bit more time in getting the room ready. While on the other timr where a shuttle bus is needed, it took more than 15mins wait to get a ride.

Plussat: Good location, friendly stuff and wery nice room. Beautiful beach, very good brekfast. Definately best hotel fo us in Phuket Launa.

Plussat: Close to the Surin Beach, good breakfast, quiet plase.

Miinukset: The real room does not match the photo in my reservation ( I booked the room with terrace and swimming pool, it was very dark and smelled not fresh (

Plussat: Breakfast was average

Plussat: The room service was great and staff super nice

Miinukset: The pool wasn't that clean

Plussat: Very welcoming staff, great location and fantastic food.

Miinukset: The shower space and floor require re-tiling

Plussat: The location was good- close to Surin beach. The rooms were spacious. The staff were friendly and nice.

Miinukset: There were some problems during our stay. First, the room we had booked(direct access to swimming pool) was not available. However they offered us an upgrade to a suite, though with no view to the pool. Our AC stopped working the first night,so that was not pleasant either. They offered us a free transport back to the airport, but I dont think it compensated for the experience. Also, I tried the spa at the hotel and I would not recommend it.

Plussat: Breakfast was excellent. Close to beach.

Plussat: Amazing location right next to an amazing beach, highly recommend. Staff were very helpful and they have a tour office in the foyer where we were able to book our onward travel.

Miinukset: We stayed in a room without a balcony which was unfortunate as it was very hard to dry beach clothes and towels.

Plussat: Location. I liked the bigger of the two swimming pools although maintenance of pool area (as with everywhere else) very poor. However the pool was very clean.

Miinukset: Shabby and overpriced. Poorly maintained and managed. As the photos on your website show it could be absolutely stunning but at the moment it is definitely not. Staff friendly but seem to accept low standards and total disinterest. We never received a reply to our email asking for twin beds when we booked through you; nor when I sent them an email driectly subsequently. When the extra bed was provided on our arrvial it was filthy and was very uncomfortable. And this was not a cheap hotel: E.G. it was far worse than the extremely nice hotel we had stayed in Chiang Mai which was half the price.

Plussat: a beautiful presentation / relaxed atmosphere with a personal touch. Fabulous beaches / everyone friendly

Plussat: We arrived at the Hotel at about 1130am and was blown away by the beautiful interior of the Hotel. Very nice touch on the welcome drinks and towels. We had to wait for our rooms since we arrived before the check in time which we totally understood since we are working in the Hotel industry ourselves and I am also with the Front Office (afom of the Fullerton Bay Hotel Singapore). We went to 1 of the f&b outlet and had a great brunch at the restaurant. To our very pleasant surprise, both our rooms were upgraded to the new wing (Suite rooms)! We were taken aback by the generosity and kind treatment by John, the gm, who met and welcome us while we were doing registration. All staff that we encountered were excellent; friendly and helpful.

Miinukset: Nothing...everything was great! :-)

Plussat: Relaxing

Plussat: The customer service and the response from the hotel staff were good.

Miinukset: There's room for improvement when comes to the breakfast choices. Not much variety. And not suitable for friends as there's no twin bedded rooms available. The deluxe room is rather cramp and noisy with rooster and construction working outside.

Plussat: Very nice staff, clean rooms with the extra touch. Good location to the beach (with complementary chairs and towels).

Miinukset: We believe the bars and restaurant are overpriced. Yes, the food is good - but there are numerous good places within walking distance with a significantly lower price tag. Also, the office has been neatly 'disguised' to such an extent that personnel in the office can not see the reception area and you often have to wait until someone else from the staff notices you and notifies the manager in charge.

Plussat: Hotelli aivan ihastuttava ja sisustus ja yksityiskohdat todella kauniita!

Miinukset: Hotellissa oli meneillään remontointia vierailuni aikana joka haittasi viihtyvyyttä suuresti. Rakennustelineitä, maalausta, putkitöitä yms. Niistä koituva meteli oli häiritsevää.

Plussat: Hotellin sisutuksesta ja rannan läheisyydestä

Miinukset: Kylpyhuoneet olivat pienet ja korjaamisen tarpeessa. Uima-allas oli pieni ja aurinkotuoleja liian vähän. Hotellin spa oli liian kallis.

Plussat: Beautiful for a spa/relax not really for families with small children.

Miinukset: The breakdown of the hotel said that there was an Airport Shuttle from the Airport but this was chargeable and we had to pay for a taxi!

Plussat: The welcome at the reception with a refreshment. Stylishly decorated.

Miinukset: Rooms a bit small.Staff insisted too much on proposing a cabaret show in Patong beach.

Plussat: This hotel is magnificient, the hotel staff is really kind and helpfull, one of the best place I've ever seen in Thaïland. I hope to come back there soon...

Miinukset: My stay was to short

Plussat: Great Location on the beach. Easy to rent chairs at beach bars for 100 bht. Bit tired in hallways. Wonderful breakfast. Would recommend.

Plussat: Hieno ranta, kiva allasalue

Miinukset: Huone hieman kolkko, toinen sängyistä kova.

Plussat: Mukava rauhallinen sijainti, hyvä allasalue. Suora pääsy rauhalliselle rannalle. Tomiva wifi-yhteys. Monipuolinen aamiainen.

Miinukset: Vastaanoton henkilökunta melko töykeää ja välinpitämätöntä, muu henkilökunta kyllä ansaitsee kehut!

Plussat: Very good staying, amazing and helpful staff, delicious & fresh breakfast, pool area is excellent. We had an amazing time there.

Plussat: Spacious room with excellent breakfast and convenient location for the beach and a great pool with a well equipped gym. Friendly helpful staff!

Miinukset: Nothing

Plussat: The property is in a great location. Lots of restaurants and beach shops near by.Breakfast superb. Would highly recommend.

Miinukset: They need more front desk staff that understand English. There is usually one member that does but if they are busy than it is difficult to get information. They need better information of things to do in the area. The Tiu reps are so rarely there to help.

Plussat: Good breakfast, good location, nice property, good stuff

Miinukset: No manager on duty (only on Tuesdays) Hotel guests reserving sunbeds at 6+ AM (putting their shoes, clothes ...) and not attending it till later during the day and we had to have our kids sitting under the sun coz of selfish people Stuff should learn more English No kids club No life guards

Plussat: Breakfast fantastic, pools beautiful & staff always helpful. This was our 2nd stay here & we will return again

Miinukset: In room fridge is way too small with barely enough space for bottles of water & some other drinks

Plussat: This was a perfect location to relax and enjoy the beach. Daily sunsets, viewed from the rooftop pool and bar, were a highlight. The staff were so friendly and helpful. Especially, appreciated the free shuttle to and from the local shopping. Will definitely go back.

Plussat: Location on the beach was good, but you needed to be reasonably fit to climb the rocks and steps from the beach. Air con was good and so was the WiFi.

Miinukset: Our original swim up room we refused due to the pool being brown! It was fixed by the next day but they did upgrade us to a honeymoon room with a private, shared infinity. Was nice but very tired with loose tiles etc. No comfortable seating to relax in the evening to have a drink. Rooftop pool only had 9 sunbeds and no parasols so was just too hot up there.

Plussat: The view from the infinity swimming pool on the top floor of the hotel is stunning. The staff were friendly and efficient. Good breakfasts. Wonderful beach, lovely couple of days.

Miinukset: The access to the beach could be slightly improved. There were workmen on site so hopefully it will get done.

Miinukset: The walkway down to the beach could be hazardous to walk on; that could be improved

Plussat: We only stayed a few days but our impression was that it is an excellent structure, in one of the most beautiful bays in the region. The staff is very kind. Having had to leave the room a day earlier (flights changed for coronavirus problems) they will refund the sum. Really kind

Plussat: Amazing location right on beach ( though be careful if you have dodgy knees as uneven steps and rocks to access beach make it a bit hard) . 10 mins walk to Shops. Fantastic views from rooftop great for sunset watching .

Miinukset: If you don’t want to spend all day on the beach, there is a lack of shaded areas to sit and enjoy views. The room balconies cop the really hot afternoon sun and there are No umbrellas over sun beds at the pool. The roof top is so under utilised . Put some more shade up there and it would be a fantastic area. The Chair on balcony was not comfortable for relaxing and we had to request a 2nd chair which broke as soon as we sat on it. The hotel then tried to charge us for chair breakage ! Our first room did not have a working toilet so we were moved to another room but had a constant problem with ant infestations so we were unable to have any food in our room. These may be small annoyances given the great location but it would put us off coming again .

Plussat: The view was amazing!! The bed was comfy. Staff seemed sweet..tho we did not have much interaction

Miinukset: Aspects of the room were old.. dark shower .. Worn out I had ants.. a Buddha amulet was stolen from my belongings The stones down to the beach are dangerous

Plussat: Location

Miinukset: Breakfast, restaurant facilities - bad smell around area so didn’t consider eating there

Plussat: Views and location

Miinukset: Could use an update on Rooms Was comfortable but old

Plussat: It was beautiful, well equipped and the staff was very friendly, helpful. Everything was excellent.

Miinukset: -

Plussat: Hotellin kattoalataasta saa hienoja valokuvia, tilanne muuttuu, kun sinne tunkee paljon porukkaa (koska matka rannalle on pitkähkö jalan). Aamiainen oli yksipuolinen, kahden päivän päästä se alkoi toistaa itseään liikaa. Välillä ei ollut ananasta saatavilla. Tuntuu vaivaantuneelta ottaa ruokaa ja syödä, kun kolme henkilökunnan jäsentä tuijottaa. Jonkinmoinen raja oli asiakkaan ja henkilökunnan välillä, kyllä ne palveli ja oli ystävällisiä, mutta jokin kaihersi..

Miinukset: Hotelli sijaitsee syrjässä, vaikka kartalla se näyttää olevan hyvällä paikalla. Ilman skootteria tuonne ei kannata mennä. Hotellin respassa skootterin hinnasta putosi melkein puolet pois, eli ylihinnoittelulla yrittävät tehdä tiliä. Skootterin oikea hinta 2019-05 on noin 150 - 200 bath / vrk (Honda 125 Click). Olisipa hienoa, kun dronella kuvaisivat hotellin ylhäältä, niin myös ympäristön teollisuus ja työläisten parakkimajoitukset ei tulisi yllätyksenä.

Plussat: Paikka oli hieno ja lokaatio melko hyvä. Uima-allas alue oli kiva.

Miinukset: Palvelu oli todella huono ja jouduin maksamaan majoituksen kahteen kertaan sekä maksamaan enemmän kuin booking näytti, ennen kuin pääsin huoneeseen. En myöskään saanut minkäänlaista korvausta vaikka coronan takia kaikki palvelut olivat poissa käytöstä ja jouduin lähtemään puolessa välissä varausta.

Plussat: The location was great and there was a very nice roof top pool. It was an easy walk to several beaches and shops and nice restaurants. Far less hustle and bustle than Patong. A much better location for mature or family oriented stays.

Miinukset: The room was set up as a self contained apartment, but clearly cooking wasnt on the menu. There were no dishwashing products available and a distinct lack of kitchen equipment. Upon asking about the cleaning products we were told to buy our own. The cleaners removed things each day and didnt bring them back, e.g. towels, rubbish bin (not bin liner but the bin). Communicating with the cleaners was difficult in English.

Plussat: Kattouima-allas on upea, ja kuntosali melko hyvä.

Miinukset: Aamiainen voisi olla vähän laajempi että sieltä löytäisi vegaanikin enemmän syötävää.

Plussat: The staff was very helpful and the pool had a nice bar and view.

Plussat: Upgraded to a junior suite, very nice & spacious. Modern hotel with cool decor. Staff polite & very friendly. Bed very comfy.

Miinukset: A bit off track. Bars close by are not the best so travelled a 1km to Bangtao each night. AC unit on the balcony is very hot. View from our balcony was not the best but we were out most of the time so it didn’t bother us too much.

Plussat: Hotel itself, a beautiful pool, very friendly and helpful staff.

Miinukset: The hotel itself is really nice and comfortable but it is situated in the midst of dirty and unkept area.

Plussat: Great infinity swimming pool. Close to the Surin and Bangtao beach. Free bus transport to and from those beaches. Nice personel.

Miinukset: Breakfasts were the same everyday, do if you stay longer it’s quite boring.

Plussat: The hotel was quite nice, very good pool on the roof and gym. Transfer to both beaches bang tao and surin. The food in the hotel's restaurant was good and not that overpriced.

Miinukset: The location of the hotel is not that good as I expected. There is nothing to do in that area, only go to bang tao or surin or massage. The hotel is surrounded by typical thai urban with construction, garbage, smells, wires hanging in the air, so when you leave the hotel room which has nice view you don't feel like this is paradise you wanted to visit.

Plussat: 2 bedroom suit was very nice. The service is good in general. Pity the pool doesn't have sea infinity view, it would have been really nice.

Miinukset: There was a hair in the mix fruit bowl in the morning. And some inconvenience when I was trying to transfer the money to confirm the reservation. They do not absorb debit card and cash (transferring). But you can pay cash at the counter.

Plussat: Great suites, amazing roof top - the pool and gym were closed which was a shame but I can imagine it would be a great place to relax for the afternoon. Not far walk to Surin beach. The breakfast buffet was delicious.

Plussat: Stunning view. Good breakfast and lovely fish restaurant.

Miinukset: 6 flights of stairs to reach our room. No mattresses on hotel sun beds. Convenience store very close.

Plussat: Meri, ravintolat, hemmottelupalvelut hotellin yhteydessä sekä lähettyvillä.

Plussat: Mukavan rauhallinen paikka ja hieno biitsi

Plussat: The position of this hotel is brilliant. The location is right on a splendid beach. There are many beach bars and water sports so everything is taken care of.

Miinukset: The pillows, the only downside to a wonderful stay.

Plussat: Location to the beach. Good breakfast. Reception staff friendly and helpful.

Miinukset: No lifts, we stayed on the forth floor. Rooms are clean but need some attention as they are somewhat dated. Restaurant staff not very friendly

Plussat: Location

Miinukset: Nothing

Plussat: Location is great (directly on the beach) - breakfast was various and rich

Miinukset: The staircase to go up at our third-floor-room...

Plussat: It was close to the beach.

Miinukset: It is a beach resort, but I had to pay for using a sun bed on the beach. Airport shuttle is mentioned under services, but they charged for it. Breakfast was rather poor. The hotel seem to target international tourist groups not discerning travellers. I do not find it a 4 star hotel.

Plussat: - Pool, beach, location,

Miinukset: Bothing

Plussat: Amicable atmosphere

Miinukset: I wish the staff coulf speak better English

Plussat: very kindly service,and helpfull staff when my husband had to go to the hospital due to allergies. We had our infant daughter with us and the staff was very friendly and attentive of us. Do yourself a favour and try the spa - it awesome!

Miinukset: I very much like this hotel and would go there again but I had hoped that our terrace would have been a little more private (we had a deluxe seaview suite)

Plussat: Service was very good and prompt - front desk staff spoke well and were knowledgeable, helpful and friendly. Breakfast selection and quality was good. The hotel built was built against a hill making it quaint and cosy and of course providing a great view of the sea and a great platform for physical exercise (running up and down the hill between the room and lobby!). The grounds and walkways were beautifully maintained. The location of the hotel was great.

Miinukset: The furniture was dated and tired and you can actually smell the "age" of the room when you walk in each time i.e. sort of musky. The television sets were the old box sets and images were very blurred. The outdoor sunbed was mouldy and dirty - black patches all over. We were not able to lie on it to chill and watch the sunset. We booked a deluxe seaview suite but was so close to the ground we could hardly see the sea. On top of that we were very near the main road and huge cables and all we got day and night were noise and dust - it didnt feel at all that we were on a beach holiday. It was very difficult to relax and unwind.

Plussat: Warm staff and a beautifully decorated & relaxing room.

Miinukset: the outdoor jacuzzi only filled from a single tap that was air-temperture water, hot water would have been nice

Plussat: Great staff, quiet ambiance, decent location.

Miinukset: The place while nice, needs a new coat of paint.

Plussat: Araya Hilltops was a wonderful place to stay. We were upgraded to a a garden suite room with a sea view - it was a great room with loads of space. I would recommend booking the sea view room, as it was wonderful to lie on the balcony (or in the jacuzzi) and look out over the ocean. The staff at the hotel were attentive and friendly.

Plussat: The location is very private and has nice view

Miinukset:

Plussat: the staff are great and welcoming with th Guests. the Rooms are comfortable and very relaxed. you feel that you are in Heaven. the way they developed that hotel is very nice, each room as if its a separate villa with Garden and special lake. Over all, its great and worth each penny.

Miinukset: the food was not good at all. and the way of the Transportation to the Sea and to the rooms.

Plussat: The hotel staff were very friendly

Miinukset:

Plussat: Absolutely Fantastic Hotel

Miinukset:

Plussat: the peacefulness and relaxation

Miinukset: the staff not always able to understand if you used the phone difficult to explain

Plussat: Six persons had wonderful stay there! Beach,swimming, easy for cooking, space rooms...would come back in future

Miinukset: Breakfast，could have evening shuttle service

Plussat: The location, the look & feel

Miinukset: On arrival our room was not properly cleaned but this was rectified the following day

Plussat: The room was great!! Perfect for big family. All staffs were unbelievably friendly.

Miinukset: There should be more options for kids activities. The pool was a bit boring for the kids. And it would be great if in the room you would provide some plates or glasses for the kids which is not easy to be broken.

Plussat: Hotel is in a very good location

Miinukset: Hotel is in need of a revamp. There was no service available at the beach from the hotel, i.e. loungers, drinks etc.

Plussat: Excellent service and the breakfast was great. Good access to the beach and a nice pool area.

Miinukset: The water bassin on our balcony/next to our room was empty and looked unappealing (probably because it was low season)

Plussat: Great location, next to quiet beach, staff were great, best hotel that I have stayed at for a long time. Highly recommend.

Plussat: Kaunis paikka rannalla, huoneisto uima-altaalla oli hyvä. Huoneet siivottiin hyvin. Tyttärellemme järjestettiin syntymäpäiväyllätykseksi upeasti koristeltu sänky ja kakku.

Miinukset: Valtaosalla henkilökuntaa heikko englannin kielitaito. Asiat eivät menneet yhdellä sanomisella perille. Uloskirjautumisessa viivettä ja maksusählinkiä.

Plussat: Private pool 2 bed room rooms where just fantastic from the decor to the sound system and the grand wash rooms. Staff was great polite and always willing to help and accommodate in any manner.

Miinukset: Only one restaurant to choose

Plussat: Spacious rooms; Friendly Staff; Good Food; Great Location plus an Upgrade

Plussat:

Miinukset: Nothing about animation, even at the evenings nothing happens at the hotel. It is very quiet and very boring hotel for single traveleres.

Plussat: we loved the apartment suite. It was perfect for myself, husband and teenage daughters who loved the jacuzzi on the balcony. the swimming pool was beautiful, especially at night with the fairy lights and the complimentary 15min foot massage was lovely. The design and layout of the hotel was very relaxing.

Miinukset: nothing! our stay was perfect and when we relocate to Singapore next year we will certainly be back to phuket and stay at the Palm Beach

Plussat: The quiet and peaceful ambience overlooking the beach. The luxurious and spacious layout of the suite, complete with full kitchen and private swimming pool made our stay truly one to remember. The whole facility is very well maintained by friendly staff who do their best to ensure a totally hassle-free and relaxing stay. The restaurant 'Lotus' over the road on the beach is recommended. Some reviews do not fully convey the superb location, ambience and luxury afforded here.

Miinukset: Not easy to find due to lack of signage. Potential room for improvement with the common facilities ... the bar and dining room lacked atmosphere. Will be better once the beach club finally opens. Is there scope for a tennis court too?

Plussat: Friendly staff, discreet and very comfortable.

Miinukset: Location is a bit far out.

Plussat: It was totally relaxing, great staff, food was first class and service was excellent all in a very quite tropical beach location.

Miinukset: No one knows where it is there needs to be more advertising about the hotel. I was extremely surprised when I found out it was three years old as no cabs either at the Airport or in surrounding Patong Beach were aware of how to get there. In fact cabs refused to come to pick up at pbc yet they would come within of 1km of pbc to the Laguna Resort. More maps and advertising as to get a cab would actually cost an extra 200Bhat (us$7.00) for the 1Km just crazy.

Plussat: It was fabulous as we virtually had the place to ourselves and the pool seemed like our own private pool most days. The 2 bed apartment we had was clean, luxurious and just what we needed for a family holiday. Room service was fabulous, food was very good and they always catered to any requests you had. The staff were all very friendly and courteous - a few language hiccups but we managed to overcome most of these.

Miinukset: The only let down was that the Beach Club was not yet finished, and the beach did need to be cleaned as there was quite a bit of rubbish on it which was not suitable for toddlers, as they tend to pick things up. \Once this is finished it will be a simply luxurious resort.

Plussat: The hotel is brandnew. The private pool was a good size. We had a massage and it was fantastic. The spa is very nice!!

Miinukset: Nothing to dislike but breakfast was a bit boring. At present there is no direct access to the beach, there is a lot of construction going on at the beach so it's not looked after and it's very noisy

Plussat: I thought the hotel was just amazing!We travelled with our 2 babies,this hotel was the best!Staff where so friendly and the rooms are huge!I loved it and will return again.

Miinukset:

Plussat: Amasing luxury, excellent staff, cleanliless.Rooms are extremely spatious, very comfortable.It really is Ultimate Luxury

Miinukset: Hotel is newly open and staff has dificulties to provide visitors with correct informations about attractions, trips and etc.There were no booklets about any activities and trips. it might improve as times goes

Plussat: The hotel is very new and luxury .The test in selecting furniture of the rooms is excellent . The room is spacious and bright .

Miinukset: the location of the hotel is far about 30 minutes from patong beach

Plussat: breakfast was satisfactory apart from the tea and coffee was not hot anytime

Miinukset: it was a very satisfying and relaxing stay

Plussat: The resort was close to a brilliant beach. There were plenty of restaurants and bars along the beach front. There were also two swimming pools to use. My room was cleaned every day and towels replaced.

Miinukset: The staff either didn’t understand English or were pretending not too. I get that it may have been limited but even the taxi drivers across Thailand were more helpful than any of the staff at this hotel. I was a solo traveller, which the staff did not like or cater to. I had to pay double to use their shuttle bus to go anywhere and as the resort was off the beaten track it was almost impossible to flag down a passing taxi. The hotel itself wasn’t very clean, in places it was quite dirty. I saw the waitresses wiping the used cutlery and putting it back to be used again. There were birds, cats and dogs hanging out in the restaurant. I only had breakfast at the resort but couldn’t stray away from my plate to refill my coffee or anything as the birds were straight on it - and the staff just watched on! This resort was sold as luxury 4 star - it definitely isn’t a 4 star I’m used to, probably more like 2+. Also I got woken up a few nights by some of the guests fighting. Finally the WiFi was non existent

Plussat: The seafront.

Miinukset: Hard beds, not a great breakfast and surrounded by very rude and noisy chinese tor groups. The coffee was terrible, aircon stopped working in the middle of the night and at 7:30am, a staff member walked into the bedroom and then ran away because it was the wrong room.

Plussat: Room clean

Plussat: breakfast

Plussat: Close to the beach, convenient for the airport, rooms quite old-fashioned but spacious.

Miinukset: A little bit outdated, prices for hotel services quite high.

Miinukset: The hotel looks nice outside, but it's old fashioned, my room smell bad and the air condition was noise too much. Also it is located quite far from any shops or restaurands. It will be comfortable only for them who like to stay at the hotel and the beach for the whole day.