Crowne Plaza Charleston Airport - Conv Ctr

The room was clean, and the hotel was fairly accessible to the freeway so we could drive into downtown in about 15 minutes.

My fiance and I traveled to the Charleston area for a romantic weekend getaway to celebrate two years together. Upon checking in the front desk rep told us they had us on the first floor and that we should be in a nice quiet location. This was a blatant lie. Our room was located directly across the hall from a hospitality suite (nothing more than a guest room that had been converted to a hospitality room for group events) that was being used for a high school class reunion. Although the class reunion was taking place in a larger conference room in another part of the hotel, we were kept awake until at least 1 am because of incredibly loud, drunk patrons hanging out in the hallway right outside of our room. The hospitality room door was wide open and the noise was deafening. I called the front desk twice to let them know the situation and ask about changing rooms, and they were overall completely unhelpful and dismissive. The front desk rep said that no one should have been in the hallway when they obviously still were and that they were completely booked for the night and had no other rooms available. While it was understandable and out of their control that the place was fully booked, the staff did nothing about the noise problem or the guests loitering outside of our room. The fact that she went out of her way to tell us they had us in a quiet area of the hotel when we checked in was even more aggravating. Overall, to call this property a four star/four diamond hotel is a joke as nothing about it from the pool to the room lived up to that rating, and the staff did nothing to make the situation better.