Very unhappy experience
The check-in folks were friendly.
Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
Pool area was too noisy our room was located right above it.
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful.
A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
The staff was pleasant and the shuttle service was a nice convenience.
Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
A safe spot in oakland
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent!
Nothing. I will stay here again. Best hotel in Oakland!
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too.
There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe.
No complaints at all.
Location, Breakfast buffet, room
Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
Recently remodeled accommodations Spacious guestrooms and suitesLocated centrally to the Bay AreaTop rated Oakland HotelFriendly and professional staffBreathtaking water views of the Brooklyn BasinGreat value with complimentary amenities
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