Hilton Garden Inn Omaha West

The bathroom was not clean.

The hot tub and swimming pool were the right temperature and clean.

My husband and I are from just over the river. Decided to take a staycation and chose the Hilton Garden. The toilet seat broke when I sat on it and it pinched my thigh. Told the front desk and no one fixed it. There was food under the room refrigerator and looks like it's been there for a while. The bed was as hard as a rock. The pillows had no support. When I booked the hotel, I asked if the TV/couch room had a door between it and the bedroom and if the room had a Jacuzzi in it like the pictures. It did not. The receptionist also told me that there was a continental breakfast and I asked if it was included and free and he told me yes. When the receptionist greeted us at check in, he mentioned the breakfast area. However, when my husband and I went to get breakfast Saturday morning, the greeter explained it was almost $12 per person. I asked and said I was to understand it was included and free. She then put her hand up and loudly and one word at a time asked if I was a Silver member and when I said no then she turned her back and repeated the price. My husband and I stayed at a Holiday Inn a week before, had an amazing experience and paid 1/2 the price.