Autonvuokraus Omaha

Miinukset: The car was dirty and something terrible smelling had been spilled in the trunk. Someone had sprayed tons of air freshener to try to cover it up. I didn’t realize this immediately as the smell in the cabin was not as bad. My bags and clothes got wet and we can to launder them, causing a significant inconvenience. I called Avis to ask what my options were and they said I could return the car for a replacement (not an option for me as I was 130 miles from the nearest Avis), or they could compensate me when I returned the car. I said compensation would be fine. I called again before returning the car, and the employee I spoke to said that they would not be able to compensate me and the previous employee should not have promised compensation. I argued with him for a few minutes, and he finally agreed to refund $30 of the $275 rental. My time is worth more than $30 for the several hours it took me to clean my clothes and bags. I’m more upset about Avis refusing to make it right than I am with the issue with the car.

Plussat: Car was clean.

Miinukset: My flight was delayed so I arrived to the location at 1:04pm, the store closed at 1:00pm. I called customer service at 1:06pm, they told me they would hold the reservation for the next day for me to pick up in the morning. I arrived the next day to pick up the car and they rate increased.

Miinukset: Explain clearly to your what time and date to be drop off

Not Impressed

Plussat: Check in and check out was smooth

Miinukset: Car was not clean inside or out. The last two times we’ve rented vehicles at Omaha airport they weren’t cleaned up inside (not both rentals were from Avis). Are they not cleaning the cars anymore between uses?!

Plussat: There was no wait. The staff was friendly and quick. There was no wait for the terminal shuttle.

Plussat: Car was very nice--clean, good mileage, ran perfectly.

Miinukset: I have a long-standing relationship with another car rental company, but in this case chose Avis specifically because it said the cars were located at the airport. Turns out they weren't....had to take a shuttle to another location to pick it up and drop it off. I had an elderly passenger with me--which was why limiting the amount of walking/effort needed was important to me. Also was dropping the car back off very early (4:30am), and knew from experience I could drop it off without needing an agent there with my other company--with this new process, thankfully there was an agent there, but the shuttle driver to the airport didn't even offer to help me with my bag or my elderly passenger's bag onto or off the shuttle. Very bad service. Finally, if when I made the reservation I declined extra coverage--don't make me stand there for 15 minutes going through it all again! I should be able to just say no and have it accepted--I shouldn't have to defend my choices. Will not use Avis again.