Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Good breakfast and evening drinks

Cleanliness not upto my expectations

Not worth money spent-false advertising

Room was clean and Complementary breakfast was good. Staff friendly and helpful.

Not informed that the pool and hot tub were not available prior to booking. Ice machine not working on my floor. had to pay addition fees for parking and resort fee. For what? There was no resort!

Pool is out of order

The hotel was fine, but the pool was out of order that was NOT noted on KAYAK website. We picked this hotel specifically because the weather was supposed to be bad and it had an indoor pool, so that was a big bummer. The evening reception was nice, free drinks and snacks, and the staff they had working was terrific. Our tub did not work for baths, we asked for maintenance to come by with a plug. they came and looked and never returned or called. So I'd say their staffing was uneven.

Not what we remembered

Decor has been updated.

People smoking at every doorway. Crazy party atmosphere downstairs. Noise everywhere. Used to bring family here, was never like this. Saw a man outside one of the back entrances relieving himself. Immediately checked out.