Universal's Hard Rock Hotel

The room itself was very comfortable and decorated quite modern with a really nice dressing/mirror area. The location is fantastic, you can either catch the water bus into City Walk or take a 5 min stroll along the river. But the biggest bonus to staying here is of course you get Express passes which is the main reason we stayed here. We only ate in the Poolside restaurant twice but both times the food and service was great.

There was quite a lot that bugged me about this hotel. The pool rules are endless and the lifeguards blow their whistle several times a minute which got really tiresome. The pool is really shallow everywhere so you squat the whole time or do a werid crawl on the extra shallow bits. Our room was nice but not as clean as I would like, the phone was really dusty and wasnt cleaned the entire time we were there (8 days), I found an empty bottle under a chair that wasnt ours. The bathroom is very dated and ridiculously tiny. Breakfast was expensive and mediocre, we only had breakfast twice, the breakfast area was empty each time we went so we werent the only ones who must have thought like us. But the biggest gripe was that your express pass doesnt work at Volcano Bay, and with queues over 160 minues for water rides, we left after about 3 hours.

Checking out and leaving it!!!

In my 40 years of staying in many many hundreds of hotels around the world this is one of the nastiest dirtiest overdue for renovation properties I’ve stayed in in years! The mattress was old and disgusting the bathtubs are disgusting, Urine stains