Hotel New Otani Osaka

on balance it is all positive, food, service, etc

none

Spacious room with comfortable chairs. 2 complimentary bottles of water, 6 bags of tea and 4 bags of coffee have been provided. I have slept like a baby. Absolutely not like the type to wake up at 3 am ;-) crying). Special thanks to the 2 nice ladies (one in the 13th of November 2019 in the morning and other one on the 13th in the evening and on the 14th in the morning as well) that helped with my issue with a restaurant in Kanazawa. I have very much appreciated their assistance and empathy. Very friendly and extremely professional staff, even the trainees. Highly recommended hotel. When I come back to Osaka, I will stay again in “Hotel New Otani Osaka”

View of park

Nice staffs. My wife lost her cell phone. The staff give us a help to find cell phone again.

Restaurants in the hotel were too expensive. And the room has unexpected view. At the first time i wanna have a osaka castle view, however my room has office building view.

Staff, location, view from room, size of room were excellent

The amenities all cost extra. For example each visit to the workout facility cost $35.00 (not per day - per visit). The outside pool was not filled.