Hotel New Otani Osaka

Aamiaisvaihtoehdot olivat runsaat ja maukkaat. Huone oli siisti ja mukava.

Hotellin palveluissa oli lisähinnat, muun muassa uima-altaan ja kuntosalin käyttö ei kuulunut hintaan. Henkilökunnan palvelualttius ja oma-aloitteisuus ei ollut riittävällä tasolla ottean huomioon hotellin luokitustason.

Near to Osaka castle nature

More Flexible for late check out time

The location was very convenient - it's not so much near the centre, but it was close to Osaka Castle which is a very nice area (feels like a place with a lot of high-tech companies, so good food around and a "modern" atmosphere...) The room was huge! More than we needed, but pretty fun nonetheless. My brother caught an illness, and he was staying in Japan when we had to leave, so he was left alone. The staff were kind and helpful to him and took good care of him. They offer pyjamas that are soo comfortable, my mom had to get herself a set (they can be purchased, but are a bit pricey).

The hotel feels like a venue, the reception area is just huge... there were actually long lines to check in and we had to wait like 15 minutes... it felt kind of awkward. The hotel is in some sort of mall... everything in the mall is super expensive, walking around there was kind of annoying. I believe the hotel, mall and shops in that building all belong to the same ownership. We wanted to try the swimming pool, but there's a high admission fee... we wouldn't expect that, considering we're hotel guests. Hotel guests do get some discount but it's still expensive so we passed.