Osaka hotellia

Plussat: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Miinukset: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Plussat: Views of Osaka at night

Miinukset: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Plussat: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Plussat: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Miinukset: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Plussat: Excellent！Location is very good!Staffs are friendly and helpful! I will choose again. Thanks for Marriott give me such a memorable honey moon~

Plussat: Location and service

Miinukset: Price

Plussat: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Miinukset: High price, can not count into Marriott points

Plussat: - professional & polite Staff - breathtaking views - large rooms

Miinukset: None

Plussat: Great location Good view Friendly staff Clean room

Miinukset: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Plussat: Fantastic views; nice decor in room; big lux bathroom; impeccable service.

Miinukset: Reserved a room with 3 twin beds that I thought (from pictures) would be equally sized and comfortably spread out in the room. Instead the 3 bed was more like a “luxury” cot or roll away pushed up against the window.

Plussat: The whole experience.. the staff the welcoming and helpful attitude

Miinukset: The address of the hotel wasn't clear (it was in the mall)

Plussat: Location is perfect, in the area for nightlife. I booked this hotel purely because of it being close to some bars and clubs it's about a 10 minute walk from Dotonbori bridge, many food areas around. Bed was comfortable and room was a decent size for Japan.

Miinukset: Reception were very blunt and rude, i made a booking about 5 minutes prior to coming to the hotel and i said i wanted to check in but both reception staff gave me a blank look and said there is no booking in Japanese. Eventually after working out booking was made everything went a little smoother. More smiling and enthusiasm would be nice so that you're not made out to be a problem. Check out reception in the morning were perfect and very friendly, however.

Plussat: A couple of blocks away from Dōtonbori and shopping areas. Close enough to the Osaka Castle.

Miinukset: The room is a touch on the small size but still enough room to stretch.

Plussat: - The hotel staff was very kind, nice & helpful. - Good location, easy to access to train station as well as to other neighbor cities like Kobe and Nara

Miinukset: The breakfast wasn’t as good as it’s supposed to be. Only limited items were provided.

Plussat: The hotel is nice but not very close from the subway station.

Miinukset: I liked overall

Plussat: The staff was really friendly and helpful and shower you with goodies upon checkin.

Miinukset: The room looked a bit dated, dimly lit and overall didn't feel super clean due to some darker spots in the bathroom (which comes with age) and on the furniture. The breakfast is buffet style with very limited choice and not really great quality-after the first day I didn't bother anymore. The location is ok, but there's not much around, you have to walk for about 5-10min to the next subway/airport bus. I stayed for a workrelated thing in the same building and for that it was ok...as a sightseeing tourist, I'd probably stay somewhere else.