Osaka hotellia

Plussat: Staff was friendly, activities were fun! The free beverages daily was great! Also the ramen and beer at the end of the day was a great idea!

Miinukset: Too many China tourists and their behaviour was terrible. Hogging the massage chairs, speaking loudly, shouting in the hallways, etc. Wasn't the hotel's fault but maybe need to limit the number of these China tourists in the hotel.

Plussat: Everything else was perfect free food free drink!

Miinukset: Pillows left my neck sore

Plussat: Worth it!! price, location and surrounding are very convenience, easy to walk around and near shinsaibashi and namba area, a lot of restaurant around there and easy to find drug store etc.

Plussat: Surprised service

Miinukset: Nothing

Plussat: It’s very clean. Breakfast is very good.

Miinukset: Nothing

Plussat: The staff was friendly. There are some thoughtful details in the design. For example, on each floor, there's a scale for guests to weigh their luggage. Probably there are a lot of guests coming for shopping. The hotel even provides a sheet listing all the airlines and their limits regarding luggage weight. I didn't participate in any of these but if you are into activities, the hotel provides some culture-related activities every day for free.

Miinukset: The lobby is a bit noisy because there are free massage chairs (which are always full) and the lounge too close to the front desk.

Plussat: Value for money, clean and all the extras

Miinukset: Nothing you don’t already know about Japanese bathrooms and room size in general

Plussat: All I can say is 10 10 10 10 10 10 for everything about this hotel

Plussat: good location and clean

Miinukset: no

Plussat: Great service and location. Nice room. Fun activities at hotel.

Plussat: Great and speedy check in with super friendly staff. After checking in the staff gave me a complimentary breakfast voucher which was fantastic. I don't normally eat breakfast but I have to say the selection, taste and choice of this breakfast was fantastic! I would really recommend this to anyone staying here! My room was great, minimal and just what I needed for a nights stay. The TV has CNN which was in english and was nice to have on in the background when at the room. The bed was super comfy. The shower was great too. The design of the hotel feels very modern and chic with some great communal areas if you want to sit and rest. Overall this was a great nights stay and a good base to explore Osaka from. I walked around and discovered some great places in the area and didn't have to get the subway once!

Miinukset: For me this was a perfect nights stay for one night in Osaka.

Plussat: The room was immaculate and modern. The location was close to shopping and Dontonbori. The staff spoke English and provided incredible service. The buffet breakfast provided a fresh range of cuisine. Will be staying there again for our next visit.

Plussat: Hotel room has everything that we need and they have a laundry we could use as well... room is clean and their staffs are very helpful and friendly. Fantastic location too... 2 mins walk to Shinsaibashi station and lot of shops and restaurants nearby. Also we have another booking with hotel the flag few days later and they are happy to keep some of our luggage while we visit other cities in Japan which is very kind.

Miinukset: Nothing to complain seriously. Will definitely recommend it to all my friends

Plussat: Everything else in the hotel was amazing. A real highlight of Osaka.

Miinukset: The walls were pretty thin so other rooms noise could keep you awake at times.

Plussat: Location was super convenient and staff was helpful.

Plussat: Very 'hip' vibe and excellent location that cannot be beaten.

Miinukset: Room noise from other rooms (toilet flushing, shower running etc) is quite high as is general noise from the hallway.

Plussat: Tunnelma hotellissa erittäin mukava ja rauhallinen. Henkilökunta avuliasta ja ystävällistä sekä aamupala monipuolinen. Huoneen suihku erittäin hyvä. Keskeisen sijainnin ansiosta kävely esim. Dotonborille kestää vain hetken.

Miinukset: Huone itsessään hieman kolkko ja voisi olla hieman isompi. Ilmastointi puhalsi suoraan sänkyyn.

Plussat: Location,clean

Miinukset: Price

Plussat: Location was perfect for Universal Studios and you can purchase express passes at the hotel! Friendly and helpful staff who spoke great English.

Miinukset: The beds and pillows were so hard and uncomfortable.

Plussat: Everything

Miinukset: Nothing

Plussat: Relatively cheap Spacious Lovely staff Has coin washing machine Lawson right next to hotel

Miinukset: If you need a base in Osaka, this is not the most convenient (e.g. need to change once to get to Osaka and twice to get to Shin-Osaka) but it is certainly has awesome comfort to cost ratio.

Plussat: Great staff, spacious and clean rooms, good service!

Miinukset: None

Plussat: This was such a great place to stay and easy walk to universal studios . It’s was great being able to wash clothes too. Easy to get to and from train as well .

Plussat: Clean and spacious

Miinukset: Close to the park

Plussat: Room

Miinukset: No

Plussat: The receptionist were very accommodating and helping me out according to my needs.

Miinukset: We were eating inside, we were shooed away. but we understand, this could be customary to their country.

Plussat: near train station

Miinukset: shower toilet separate

Plussat: Great location for visiting Universal Studios! The rooms were very spacious for Japan.

Plussat: Perfect location right next to Universal Studios with great views on both sides from most rooms. Excellent staff. The check-in and check-out process was great. The Jurassic Park feel at the front is well done.

Miinukset: Distance from Shin Osaka station isn't great but we knew that in advance. All in all a good hotel.

Plussat: Hotel Universal Port is a nice modern hotel catered to families. The minute you walk in your are faced with all types of minion characters as part of the decoration. Our kids loved it. They also have special Minion rooms which we did not know about ahead of time. Staff was professional and attentive. One of the few hotels we could find that could accommodate four people in a room.

Miinukset: Breakfast buffet was ok. Very little western food. We expected an omelet ststion but they didn't have one. An abundance of Asian food. location of the hotel is out of the way from the center of Osaka so takes a couple of trains to get to Dotonbori but you get used to it.

Plussat: Clean facilities and friendly staff

Plussat: You couldn't get any closer to Universal Studios and the staff were so amazingly helpful they went above and beyond. Beautifully rooms, beautiful hotel, great food and a touch of luxury. Thank you.

Plussat: When you arrive at Universal City, you simply have exit the station and you are less than a minute from the hotel. Then to make it better, you are just across the from the park. Food, staff, and area were great. Bed a little hard, it is to be expected. Very easy to get to the aquarium and huge ferris wheel (only 10 mintues by ferry, which is across the street). Truly enjoyed the hotel and because of this, we were able to enjoy our time in Osaka.

Plussat: Close to USJ. The outside and lobby of the hotel. Restaurants were available in the hotel and nearby.

Miinukset: My city view room had a view of a hedge. There was this nasty stained chaise lounge thing in the room that served no purpose. The spot the chaise was in would be better served by putting a table and chairs in its place. Staff was unfriendly and not helpful.

Plussat: The location can't be beat if Universal Studios is your destination. It is also right next to the Universal City train station. The lobby is grand and swanky - reminded me of the recent Great Gatsby film. You can buy your Universal Studios tickets and Express Passes at a desk in the lobby. We were not able to check in early, but they did hold our bags, and even delivered them to the room when we came back at check-in time.

Miinukset: The breakfast buffet is expensive; it is not included in the room price.

Plussat: Location to Universal City. The view of the park from our room was amazing!

Miinukset: No complaints.

Miinukset: Rubbish was not collected after room cleaning service.

Plussat: Close to USJ restaurants, and train service. Room with view was fabulous.

Miinukset: Milk in the fridge or powder milk in fridge/ room

Plussat: Best hotel to stay at when visiting Universal Studios

Miinukset: The smoke coming from the smoking lounge gets into the elevators.

Plussat: Lobby and enterance were both very well decorated. Staff were very well spoken and had great language capability. Restaurant had very nice decor. Hallway and room all achieved the boutique/classic look.

Miinukset: Room service was slow. Feels like the hotel was starting to get old. Minor damage to furniture. Curtain would not fully close. Restaurant service was slow.

Plussat: Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.

Plussat: My favourite hotel in Osaka, over St. Regis and Intercontinental.

Miinukset: Like everywhere in Japan, you feel the best rooms and tables are given to Japanese patrons.

Plussat: Good service

Miinukset: The breakfast wasn’t up to standard

Plussat: This is a luxury class property that still manages to exceed expectations, mostly due to the professional and attentive staff. Every single staff member we encountered performs at a very high level. The rooms, view, and facilities are absolutely first class. We were there for my wife's birthday and they made every encounter special. We also enjoyed the piano bar and playing of Walter Clark. Additionally, we had one of our greatest culinary experiences at La Baie with Chef Gilbert and his super staff. Michelin is sleeping if La Baie only has one star.

Miinukset: Absolutely nothing not to like. "It's only money and you can't take it with you" :)

Plussat: concierge is very good

Miinukset: no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.

Plussat: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Miinukset: Nothing

Plussat: Henkilökunta puhui englantia ja tunsi alueen osaten suositella hyvät ruokapaikat. Sijainti oli miellyttävä ja Osaka kaupunkina enemmän mieleemme kuin Tokyo. Osaka hieman eläväisempi kuin Tokyo, mutta Tokyo oli enemmän bisnesihmisten kansoittama kun taas Osaka enemmän kirjavampi ihmisten osalta. Valoa ja ääntä löytyi molemmista yhtälailla, eli Tokyota ei voi pitää rauhallisempaa kaupunkina kuitenkaan. Hotellilla sai myös muusta Japanista poiketen näkyä tatuoinnit, mikä mahdollisti mm. hieronnassa, kylpyosastolla yms käymisen.

Plussat: Location - easy access to everywhere and JR! Good with family travel!

Plussat: The breakfast was wonderful. and also the service was pefect

Miinukset: Just price are bit higher compare the other intercontinetal at other country.

Plussat: I like the view from the lobby window and our room window. You can see city lights at night and almost 360 view of the whole city at daytime.

Miinukset: None.

Plussat: Staff was very accommodating, particularly Roberto Reid, he went above and beyond every time we met. Bathroom and view were also fantastic.

Miinukset: Location is more business than pleasure.

Plussat: All the staffs are well trained especially housekeeping staffs, very impressive for the room cleaning and the bear setup :D lovely

Plussat: Beautiful, comfortable hotel with stunning views and lovely facilities. Rooms were comfortable and the pool/spa area was nice and relaxing. Great gym.

Plussat: Everything

Miinukset: None

Plussat: Definitely the most luxurious hotel I have ever stayed in. Everything about this hotel made me speechless. The staff here know what 5 star luxury is. The executive lounge and swimming pool alone would make me come back.

Miinukset: I think the 1,500 yen for just sitting in the Sky lounge bar at night was uncalled for. I had a 2 drinks earlier on in the day and there was no charge. The service was actually better during the day if I'm honest. There was a 40 minute wait on cocktails, and the staff were under pressure and couldn't keep up, glasses were even broke around guests. Don't see how this makes sense? When cocktail are 3,600 yen there should be no extra charges, especially for executive lounge guests.

Plussat: Absolutely everything Was Perfect

Miinukset: Everything perfect

Plussat: Really convenient!!! Great for shopping and Awesome customer service. Close to train station. Easy transport access to airport , so no need to rush !

Plussat: Great location to the main shopping district. Walking distance to halal eating places. The amenities in the room with the Onsen like bath are wonderful.

Miinukset: We did not realize that when we book the rooms, those with double bed have no view, so it was rather disappointing in that aspect as we were looking forward to view the lively streets.

Plussat: Location was great , surrounded by many restaurants, shops and transport , breakfast was very good. Room clean .

Miinukset: Small window , couldn’t open for fresh air , street noise

Plussat: Location is top notch. Dotonbori and Shinseibashi are just a few steps away while across the street is Japan’s biggest discount store Don Quijote. I will definitely stay here again when U go back to Osaka in the future

Miinukset: Nothing, I love everything.

Plussat: This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,

Plussat: Osaka is the place to visit in Japan, wish we stayed here longer.... This hotel is perfect, great location, great rooms, great staff, very clean and comfortable.

Plussat: Location, rooms

Miinukset: Wifi bit weak

Plussat: Great location, great value. Staff were exceptional

Plussat: Great location!!!! Friendly staff easy to get to from namba station great night life locally as well

Miinukset: Room size was very tight no space in between as we had a 3beds

Plussat: Nice hotel, great location, friendly staff. Good value. Will use the hotel again.

Miinukset: Shower/bath arrangement not typical for western traveler. However, completely acceptable

Plussat: We loved the location and the spaciousness of the unit. It was nice to spread out and an added bonus was the combo washer /dryer which we used to do a load of laundry before leaving Japan.

Plussat: Great location, great amenities, friendly and efficient hotel staff, room comfortable and clean.

Miinukset: Breakfast did not have enough variety.

Plussat: its okay. can't complained. maybe some japanese dishes would be nice. maybe fresh fruits. not bad.

Miinukset: not much of meat eater. kind like the traditional asian breakfast.

Plussat: Loved the convenient location and helpful staffers

Plussat: good location

Plussat: The washer and dryer are a definitely plus for a week long trip with family

Miinukset: The breakfast can be improved

Plussat: Great location. Nice room.

Miinukset: No problems

Plussat: Good location

Miinukset: Nothing

Plussat: Location.

Miinukset: Not Applicable.

Plussat: Great location to resto and shopping area

Miinukset: Cleanliness can be improved

Plussat: Service was excellent, convenient location for walking and trains

Plussat: The location is very good, you’ll see LV hugo boss apple store balenciaga and many more around the hotel. The staff are very helpful and always smile. You just need to walk to get to the glico sign..

Miinukset: A bit difficult to find the lobby hotel if you come from MRT station because once you enter the glass door, all you’ll find are just the fancy restaurants and shops just like a mall and there’s no direction where’s the lobby hotel.

Plussat: I got a lot more than I paid for at Hotel Nikko. The room was comfy with great dimmable lighting, quiet AC, and clean. The staff was incredibly helpful- carrying shopping loot all the way from my taxi to my room, and generally available for any questions I had for them.

Miinukset: One pet peeve: a power outlet closer to the bed would have been nice, but this was not a problem.

Plussat: Opposite Daimaru department store and food court, connected with subway station Shinsaibashi (exit 8), close to Namba train station, in high end shopping district, Dotonbori area within walking distance. The hotel has several restaurants. Got vouchers because we missed breakfast on day of arrival.

Miinukset: Not possible to open a window. Expensive hotel.

Plussat: Truly the best hotel I have stayed out in a long time. Centrally located, amazing amenities and wonderful staff. The fitness center and spa is a must stop.

Plussat: Nothing at all - horrible experience!

Miinukset: Firstly I was imposed a “security” deposit which was not imposed on my friend checking in at the same time. I fail to understand the discrimination. Let aside the fact that their payment machines did not accept my bank cards (which were accepted at all other places across Japan and at other prestigious hotels!) Secondly, the reception staff could not even express themselves failing to communicate about services at the so-called 5star hotel.. no idea which restaurant where, which lift.. the building is a maze! Thirdly, travel desk communicated a taxi fare of 5400 which actually ended up costing me more than 15,000!!! No - do not blame it on the traffic, blame it on incompetence & poor customer service. Fourth, I was refused a flexible/late check out despite they had rooms available- so being a high level booking.com member did not help. Fifth, I ended up dragging my suitcases around to the airport to only find out that they have payable services that assist with luggage transfer to the airport which they did not bother to even communicate despite the fact that I kept asking for best options to check out... Lastly, it was my 4th & last hotel in Japan, the most expensive one and the most disappointing one - I felt insulted for the first and last time in Japan (in a 8 days/4 cities stay) at this hotel due to its staff. Yeah, blame it on the back of xmas and busy time now!

Plussat: Great hotel!! Ambiance, smiles, services were excellent.

Plussat: Everything

Plussat: the staff

Miinukset: nothing

Plussat: Very hospitable staff, excellent breakfast - many choices, Japanese and western buffet. Comfortable bed and pillows. Great view of the city from the room. Automatic lights and curtains console was convenient and fun. Beautiful hotel !

Miinukset: It is a bit away from the action, but a short walk to the various forms of public transport so not a big deal. The free shuttle from the Osaka jr station is a bit hard to find. Clearer instructions on getting to the proper gate and where to wait could be updated on the booking.com website. Otherwise the shuttle is very useful and good service!

Plussat: Great room with amazing views. Shuttle bus into Osaka and back a real plus. Peaceful atmosphere.

Miinukset: Breakfast expensive.

Plussat: Didn't have breakfast but room service was perfect

Miinukset: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions