Osaka hotellia

Plussat: Breakfast not included on the room type I booked.

Plussat: View is excellent

Miinukset: A bit difficult to find the extrance since it has to change lifts for twice to reach the check in lounge

Plussat: Location

Miinukset: Many times stay here . This time booking for 3 rooms and arrived hotel at 4 pm. but still had to wait for almost an hour for the rooms to be ready for checking in.

Plussat: This is our third time staying at this hotel. We had a lovely time.

Plussat: This is a top-of-the-line hotel. The tallest building in Osaka with awesome views from every floor. The rooms were very comfortable and nicely designed. It is actually a thrill to just walk into the lounge/lobby area and just look around.

Miinukset: It is really expensive--not so much the room as everything else. It costs about $15 for a glass of wine, a beer or a coffee in the lounge. If you go to the bar at the wrong time, you need to pay a cover charge for the musician (along with the cost of your drink)--nice music.

Plussat: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Plussat: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Miinukset: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Plussat: The bed, room and view were great.

Miinukset: Being an International hotel no one seemed to talk good English. This resulted in that requesting any sort of service ( room service, talking to reception, etc) was a difficult task, and you decide to give up. 5 star hotel with no spa.

Plussat: It was close to the train station

Plussat: Staff was friendly, activities were fun! The free beverages daily was great! Also the ramen and beer at the end of the day was a great idea!

Miinukset: Too many China tourists and their behaviour was terrible. Hogging the massage chairs, speaking loudly, shouting in the hallways, etc. Wasn't the hotel's fault but maybe need to limit the number of these China tourists in the hotel.

Plussat: All the included things like wifi dongle , bikes , happy hour

Miinukset: Nothing it’s perfect

Plussat: Everything!! esp. evening activity provided to the customers and of course!! MASSAGE CHAIRS!! LOVE THEM!!

Miinukset: Bed and pillows are a bit uncomfortable. Location is a bit far from the big shopping malls. (but it's in the center of AMERICANMURA that is the shopping area for Japanese teenagers so still has interesting cafes and shops to enjoy)

Plussat: I like the location, it is near alot of cafes and walking distance from subway. They have free ramen supper too.

Miinukset: NA

Plussat: Central location, free beer from 22 to 23h

Miinukset: Double size beds too narrow for 2 adults and we could not change to twin rooms.

Plussat: There are alot of amenities for travellers to borrow such as adapter, umbrella, free massage chair and free ramen at night daily

Miinukset: Perhaps the only thing I dislike is the television is without any international channel such as Natgeo, CNN, fox movies and etc. The television channel focused on Japanese audience rather than non-japanese audience.

Plussat: Everything was just perfect and we definitely stay again next time visiting Osaka

Miinukset: None

Plussat: They provide additional services for free, eg free WiFi rental, massage chair, free desert

Miinukset: I don’t know why other people gave very high score for location, for me it’s a bit far from the transport to airport, about 16 mins walk, they got another hotel dodenburi with better location

Plussat: Great service and location. Nice room. Fun activities at hotel.

Plussat: Stylish, clean, well located. Great breakfast. Great location. Good vibe.

Plussat: Great location, so central to lots of shopping, eating places and subway station Also very quiet which was surprising given the central location

Miinukset: Triple Room was small for our family of 4 but considering our central location and availability of communal areas to hang out, it really wasn’t too negative. Just wanted to mention to set other travellers’ expectation

Plussat: Location and free beverage (coffee, tea) 24 hrs. Staff was polite and very informative and helpful

Miinukset: Room a little bit small

Plussat: Tunnelma hotellissa erittäin mukava ja rauhallinen. Henkilökunta avuliasta ja ystävällistä sekä aamupala monipuolinen. Huoneen suihku erittäin hyvä. Keskeisen sijainnin ansiosta kävely esim. Dotonborille kestää vain hetken.

Miinukset: Huone itsessään hieman kolkko ja voisi olla hieman isompi. Ilmastointi puhalsi suoraan sänkyyn.

Plussat: Everything - straightforward concept hotel in an excellent location. Great breakfast and facilities. Very clean and great shower.

Miinukset: Kettle/coffee machine in room

Plussat: Very centrally located and nice and comfortable rooms. Great (rain) shower.

Plussat: Loved the rainfall shower and overall style of hotel. Location was amazing

Miinukset: N/A

Plussat: Everything

Miinukset: That they don’t have hotels like this in other parts of Japan

Plussat: Highly recommend! It’s 5 min walk from universal studio. Although it’s not located on the main shopping street, it’s good enough considering the price and the room of the size. Breakfast was good too given the variety. We had pleasant stay in the hotel and hope to go back again soon.

Miinukset: Dryer and washer are separated so it’s a bit inconvenient but it’s acceptable.

Plussat: Great location if you would like to visit Universal Studio. The room is very clean and comfortable, the decoration around the hotel is great, especially for kids. We had the buffet dinner, the food is great! They even have halloween theme desert.

Plussat: The room is huge. Complete amenities for the price of it. Very near USJ. Facilities are good as well

Miinukset: I wish there was a movie channel. The Universal movie channel is in Japanese and the other in English but was showing the same movie in the 2 nights that we were there

Plussat: Everything

Miinukset: Not long enough

Plussat: Colorful modern room. I loved the separated toilet and large bathroom.

Miinukset: N/A

Plussat: 5 mins walk from Universal Studios train station and also the actual park. You can purchase park passes at the hotel and a nice, modern hotel

Miinukset: Bean bag type pillows very pretty uncomfortable

Plussat: The location is very close to Universal Studio and ferry terminal to Osaka Aquarium. There is also Lawson convenience store connected to the hotel on the ground floor. The beds are very comfortable. The building is clean and quite new. This is one of our favourite hotels during our holiday in Japan.

Plussat: The location is good,the room is clean.You also can buy the express at the front desk.Not every staff there is friendly.We just find one convenience store at the right side of the gate,and there are always a lot of people near 8pm to 9pm.

Plussat: You couldn't get any closer to Universal Studios and the staff were so amazingly helpful they went above and beyond. Beautifully rooms, beautiful hotel, great food and a touch of luxury. Thank you.

Plussat: When you arrive at Universal City, you simply have exit the station and you are less than a minute from the hotel. Then to make it better, you are just across the from the park. Food, staff, and area were great. Bed a little hard, it is to be expected. Very easy to get to the aquarium and huge ferris wheel (only 10 mintues by ferry, which is across the street). Truly enjoyed the hotel and because of this, we were able to enjoy our time in Osaka.

Plussat: Great location

Miinukset: Nothing

Plussat: Close to USJ. The outside and lobby of the hotel. Restaurants were available in the hotel and nearby.

Miinukset: My city view room had a view of a hedge. There was this nasty stained chaise lounge thing in the room that served no purpose. The spot the chaise was in would be better served by putting a table and chairs in its place. Staff was unfriendly and not helpful.

Plussat: The location can't be beat if Universal Studios is your destination. It is also right next to the Universal City train station. The lobby is grand and swanky - reminded me of the recent Great Gatsby film. You can buy your Universal Studios tickets and Express Passes at a desk in the lobby. We were not able to check in early, but they did hold our bags, and even delivered them to the room when we came back at check-in time.

Miinukset: The breakfast buffet is expensive; it is not included in the room price.

Plussat: Close to universal studios and shops and restaurants

Miinukset: The beds were too firm

Plussat: Only the view outside the room

Miinukset: Unexpected room

Plussat: The location was really really close to the Universal park. And so many delicious dine in restaurants you can find in Universal City Walk. Surprisingly, the Universal City Station is also in a walking distance not more than 5 mins! The location is such a blessing. Would stay here again whenever visiting the park definitely.

Miinukset: No swimming pool facility as during our arrival was summer time and in need of a splash time. Maybe in the future, to propose a shuttle bus back to the Kansai Airport as well.

Plussat: Close to USJ restaurants, and train service. Room with view was fabulous.

Miinukset: Milk in the fridge or powder milk in fridge/ room

Plussat: Best hotel to stay at when visiting Universal Studios

Miinukset: The smoke coming from the smoking lounge gets into the elevators.

Plussat: Service levels. Comfortable rooms and beds.

Miinukset: Nothing.

Plussat: The hotel is standard ritz. So it is top level.

Miinukset: Breakfast buffet was pretty minimal. Reserved my room on booking.com and for that they did not want to give any points on the loyalty program.. coming from the ritz ,I have found it pretty disappointing. They said the rate was lower than normal.. thumb down all the way

Plussat: Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.

Plussat: Excellent Breakfast , Location very good.

Plussat: Great staff, very helpful and attentive. Room was lovely and very clean.

Miinukset: The fitness and pool area were quite basic and not to the standard of the rest of the hotel

Plussat: concierge is very good

Miinukset: no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.

Plussat: I stayed Peninsula hotel in Tokyo. The price is similar. But Peninsula hotel has bigger room & quality is much higher. I stayed Ritz Carlton in Istanbul was quite awful few years ago. I would not stay Ritz. Carlton again.

Miinukset: Room is not match to the price. Space & quality.

Plussat: Rooms foods and all staffs are all very nice

Plussat: hyvä sänky, ystävällinen vastaanotton henkilökunta, concierge hlö erittäin auttavainen ja saimme kaiken tarvittavan tiedon liittyen tiedusteluumme

Miinukset: Parempi opastus lentokenttäbussilta hotellille, esim opastein tai kartan avulla. Parannusehdotus hotellille: ensiapu taitoista henkilökuntaa tulisi olla joka työvuorossa.

Plussat: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Miinukset: Nothing

Plussat: Henkilökunta puhui englantia ja tunsi alueen osaten suositella hyvät ruokapaikat. Sijainti oli miellyttävä ja Osaka kaupunkina enemmän mieleemme kuin Tokyo. Osaka hieman eläväisempi kuin Tokyo, mutta Tokyo oli enemmän bisnesihmisten kansoittama kun taas Osaka enemmän kirjavampi ihmisten osalta. Valoa ja ääntä löytyi molemmista yhtälailla, eli Tokyota ei voi pitää rauhallisempaa kaupunkina kuitenkaan. Hotellilla sai myös muusta Japanista poiketen näkyä tatuoinnit, mikä mahdollisti mm. hieronnassa, kylpyosastolla yms käymisen.

Plussat: The breakfast options were excellent. I appreciated having eggs/omelette a la carte so I didn't have to wait around for them as is often the case at breakfast buffets. Service by all staff at all points was superb.

Miinukset: Through booking.com, I asked if I should make my spa/massage appointment ahead of time and was told no, I could book on arrival. However, when I went to the spa, all appointments for the rest of the day were taken. Staff were accommodating in getting me the first appointment the next day as I had a very limited time window, but I would recommend anyone with the spa high on their priority list to book ahead of time.

Miinukset: Room smelled of smoke. Breakfast awful

Plussat: Convenient location, excellent service and friendly and helpful staff

Plussat: The location was brilliant! The staff were friendly and the breakfast was a great way to start the day.

Miinukset: The smoking room was next to where you get the ice so it stunk every time you got ice. Also my husband and MIL did not like the coffee.

Plussat: Everything

Miinukset: Nothing

Plussat: Love the location I would give 9.8 out of 10. Starbucks, McDonalds, sushi restaurant and my fave candy store are all within 100m, what else I can ask for, and of course close to train station!i would recommend to anyone!

Miinukset: No complementary water!

Plussat: The location. The room service is top top.

Miinukset: Honestly nothing.

Plussat: The hotel is new and clean, staffs are nice, helpful and we could communicate well in English.

Plussat: Good location, close to a few different metro stations and near lots of restaurants. Decent sized room. Lots of plugs for charging our electronics. Staff were friendly and helpful. Beds and pillows were firmer than we like, but similar to everywhere else we stayed in Japan.

Miinukset: Bathroom was tiny. Breakfast wasn't very good, not much selection of food, and it was disappointing to see all the disposable plastic and paper instead of real plates, forks, etc. The room felt really humid, but maybe there was a setting on the air conditioning we just couldn't figure out because we don't speak/read Japanese.

Plussat: the map phone for use, clean, comfortable

Miinukset: the gap in bathroom door.

Plussat: Best hotel I have stayed in on my trip

Miinukset: Nothing

Plussat: The views, the food, comfortable room

Miinukset: The extra service charge included at the end of the bill - IF it goes to the staff, great but I very much doubt it.

Plussat: The spa and fitness centre, the size of the room, the bath in the room. The service.

Plussat: Best hotel we stayed at during our trip in Japan! Loved it! Everything was superb.

Miinukset: Add amaretto sour to your cocktail menu

Plussat: Amazing views

Miinukset: Room was not really prepared for the night in the evenings, no slippers, no bed preparation. We also had to request additional drinking water everyday. Small things but all in all a great place.

Plussat: The rooms were spacious and comfortable with the upgrade. The staff also acted very helpfully at all times.

Miinukset: The food quality and options were extremely poor in the so called Exec Lounge. As a key feature of the hotel and an opportunity to stand out, they miss a trick. It would be a wise move to charge for alcohol in there but produce excellent food. Currently the food is terrible.

Plussat: Great location: next to USJ and next to the bay, so great view either side. Clean and comfortable room, fair price, minions. Oh, close to the train station.

Plussat: Love the minion theme. Very close to the park. Our room has the best view of the park. Perfect. Room on a small size but nice big bed, nice shower and a bath tub.

Plussat: Staff was friendly and helpful. We get the connecting room so it’s quite convenient. Close to the bay so get good view from the room.

Miinukset: 5 min walk from USJ, although it’s not far but after a long day in USJ, walking back is a bit killing.

Plussat: Great Location just near USJ. Awesome place to stay. Shops downstairs very good.

Miinukset: Nothing. We lost our phone and the staff where very helpful.

Plussat: Perfect location and breakfast is good

Miinukset: Room abit old and Beds not comfortable .

Plussat: Resort hotel - close to Universal Studios. Great decor. Comfortable room. Right on top of Universal City Station - good transport link. The food was very good. Kids loved it.

Miinukset: Buffet restaurant a bit pricey for children's consumption levels.

Plussat: Hotel Universal Port is a nice modern hotel catered to families. The minute you walk in your are faced with all types of minion characters as part of the decoration. Our kids loved it. They also have special Minion rooms which we did not know about ahead of time. Staff was professional and attentive. One of the few hotels we could find that could accommodate four people in a room.

Miinukset: Breakfast buffet was ok. Very little western food. We expected an omelet ststion but they didn't have one. An abundance of Asian food. location of the hotel is out of the way from the center of Osaka so takes a couple of trains to get to Dotonbori but you get used to it.

Plussat: Convenience location easy excess

Miinukset: NA

Plussat: 1. The comfortable big room for the 3 of us (2 adults and 1 child). 2. Location which is close to train station and walking distance to Shinsaibasi and Kuromon market . 3. Easy transfer to airport. 4. Breakfast is good 5. Pleasant and friendly hotel staff

Miinukset: Rate is quite steep but still slightly cheaper than the 5-6 stars hotel chain

Plussat: Location, cleanliness, quietness, staff friendliness

Miinukset: Ventilation in the room needs improvement for cooking in kitchenette.

Plussat: The Hotel room was excellent & front desk staff brilliant!

Miinukset: The Spanish Bar evening food service was terrible! Two dishes wrong & a plate of Serrano Ham that would not be served to us even after 2/3 requests? It just had to be carved we had all other items & they had plenty of staff. Really Bad!!!!!

Plussat: Location is super convenient with convenience stores and restuarants and many shopping centres around.

Miinukset: Nothing

Plussat: We Love the location . Kitchen and Washer and dryer is are the plus .

Miinukset: We stayed in a 2 bedroom apartment. The king bedroom is big and nice but the 2nd bedroom is little too small.

Plussat: A comfort, clean and tidy environment. Many choices and delicious breakfast. Polite and helpful staff with smile always. Convenient location where near shopping and train station.

Miinukset: Room carpet made difficult to pull my luggage

Miinukset: Room itself was a little dirty upon check in.

Plussat: They have us a free room upgrade!

Plussat: This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,

Plussat: Best location, in the center of Osaka. Breakfast is great.

Miinukset: The rooms are too small and the bed is too hard.

Plussat: Staffs are very friendly and helpful. Location is the best. Bathroom tub is perfect to do hot bath soaking after long day of shopping n sightseeing

Miinukset: A bit dark on the hall way but I understand it’s a design.

Plussat: Location, location, location. Value for money.

Plussat: Nice hotel, great location, friendly staff. Good value. Will use the hotel again.

Miinukset: Shower/bath arrangement not typical for western traveler. However, completely acceptable

Plussat: Great hotel!! Ambiance, smiles, services were excellent.

Plussat: Members of staff went above and beyond to solve problems for us. Swimming pool is incredible.

Miinukset: Although hotel was aware of allergens, no one seemed to know how to work around them. Getting a gluten free meal in the restaurants was impossible.

Miinukset: While I was trying to ask for some info from front desk, I was stopped by a staff in the hallway, saying the slippers provided by the hotel are to be used in the room only. And I was asked to change shoes. This is so embarrassing. When I told him I want to know opening hour of the gym, he just asked another staff to help me and left. I don't understand why I cannot wear slippers in the elevator and hallway, and have to be instructed to change shoes in front of so many strangers.

Plussat: Very spacious Friendly staff Nice view

Miinukset: Beds were too hard for me Location a little far from main Osaka entertainment & shopping

Miinukset: The gym was unaffordable at 5000 yen!! My 17 year old athlete son was left unable to use not only because it was too expensive but also because it was exclusively for 20 year olds plus.

Plussat: Didn't have breakfast but room service was perfect

Miinukset: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Plussat: Large room with a great view of the river. Very clean and comfortable. The staff were all very helpful. Loved the location on the river. Great view from the 23rd floor bar too

Miinukset: The gym doesn’t open until 10! And costs an additional 5500 yen which is so unreasonable.

Plussat: environment and facility

Miinukset: it takes at least 20 minutes of walk to the subway.

Plussat: The room was spacious and comfortable. The sink, shower, and toilet were all separated and in excellent condition. Nice breakfast. I was especially looking forward to the crunchy waflles each morning.

Miinukset: The hotel is pretty far from all the points of interest. You need to walk about 10 minutes to the nearest metro station.

Plussat: The location is close to Mall & Airport bus stop. A little bit far from the train station though.

Miinukset: Daily cleaning and supply refills are not very well conducted.

Plussat: Hotel staff was GREAT and very courteous and helpful!!!!

Miinukset: Floor carpet (specially hallways) should be changed to a new one. It will attract more customers!

Plussat: The property was very well maintained and had very kind and helpful staff. The rooms were nice and mine was rather spacious. They had free bus services to locations like Osaka Castle and Universal Studios.

Miinukset: It was ages away from anything so not ideal for a tourist unless they were just going to Universal.

Plussat: Room was huge and luxurious, great bathroom, good bed.

Miinukset: No breakfast included and breakfast price is a scandal (¥ 2500 - 20% = ¥ 2000).

Plussat: Very modern and clean. Good location. Spacious room.

Miinukset: Nothing

Plussat: The rooms were very clean and the beds were very comfortable. Bathroom was fantastic!!! Easy to shower little ones.

Plussat: The location of the Brighton Hotel was fantastic Very close to the station, lovely restaurants, bars and cafes

Plussat: Oikein hyvä hotelli. Kaikki toimi, kuten pitikin, hotelli oli siisti ja henkilökunta ystävällistä. Metroaseman vieressä, joten liikkumaankin pääsi helposti.

Plussat: Service, staff

Plussat: Siisti hyvä hotelli. Parempi kuin useat 4 tähden hotellit Japanissa. Sijainti hieman pohjoisessa, mutta vierestä lähtevällä metrolla pääsee helposti joka paikkaan.

Plussat: Hotel is comfortable and clean. Room was spacious. Easy access to convenience stores, public transport and a supermarket.

Miinukset: Location has good access to transport but is a little bit further away from main tourist sites.

Plussat: Good location. Appreciated the shuttle service to the airport. Coffee taste was really good. Appreciated the laundry machines

Miinukset: Would prefer ice machine vs going to front desk to request ice every day. Karaksa Tokyo and other hotel we stayed at in Kyoto had machines. Refrigerator in room too small in width. Besides water bottle, cannot hold much. First day, no bottles of water were in the frig for us. Tables with 2 chairs not of much value. A long table/credenza to place things on much better like in Karaksa Tokyo. Kitchen staff couldn’t keep up with the breakfast crowd. Coffee machine cannot handle the crowd. Single serving of coffee when people are 4 deep, making 2 servings of coffee resulted in people leaving the line.

Plussat: Rooms are clean, I especially liked that the toilets and shower are separate. Location is great. Breakfast is good.

Miinukset: This is our family trip which I booked 10 rooms on the same arrival day and 1 room is 2 days after. I wasn't able to check-in the separate room, since I ran out of time that day, I spoke to reception to allow them to enter their rooms and that I will go and pay for his room later, inspite of that request, the reception did not allow them until I come to pay for his room.

Plussat: i love the location, it is very near Dotonbori where for food and shopping center. it took about 20 minutes to walk to Namba station. i like breakfast, the hotel changed menu everyday

Miinukset: standard cleaning didn't provide water. just for Eco-cleaning service.

Plussat: Good hotel for short stop over. Family connecting room was fabulous for 4. Comfortable bed. Basic breakfast. Good position to base yourself for 24 hour trip. Eco friendly.

Miinukset: Breakfast was basic-would expect nice coffee facility

Plussat: Nice and friendly staffs whom can be seen trying their best to make our stay comfortable, location is excellent coz it’s so near Dotombori! Will definitely recommend this hotel to my friends who want to go Osaka next time!

Miinukset: None at all

Plussat: Accommodation came with breakfast which is a bonus. Having said that, I wished the breakfast had a bit more variety as I stayed for 7 nights. There are also free drinks and tidbits everyday between 2pm to 9pm - very good for taking a tea break after shopping. Bed was very comfy and room and toilet was super clean. Would stay there again!

Miinukset: Booked the hotel shuttle to KIX for 11.40am departure. Asked front desk if I could check out at 11.30am (which is 30mins after the normal 11am check-out time) but they refused and insisted I come down at 11am and wait for the bus for 40mins. If they explained that the hotel was fully booked and they had to clean the room for new guests to arrive I would have understood but this guy just kept saying the manager did not allow late check-out (no idea who he talked to in the room).

Plussat: Very clean modern good design good location

Miinukset: Ergonomics in breakfast area were terrible especially when busy. The breakfast was disappointing to.